Buying a vehicle can be stressful, but Adrian Flores made the entire experience smooth from start…read moreto finish. From my very first internet inquiry, Adrian was responsive, professional, and never came across as the typical pushy salesperson. He took the time to answer all of my questions honestly and worked with me to negotiate a price on my new Grand Highlander Nightshade that I felt was fair and fit my budget. One thing that really stood out was Adrian's communication. He stayed in constant contact, always responded quickly, and kept me informed every step of the way. I live in San Diego and wasn't able to pick up the vehicle for two days because of work. Adrian worked with me to lock in the deal and made sure the dealership held the vehicle until Saturday so I wouldn't miss out. That level of customer service meant a lot. When I arrived to pick up my vehicle, Adrian happened to be off that day, but he had already arranged for Stefan to take care of me. Stefan was outstanding as well. He welcomed me, made the process easy, and immediately made me feel like I was in good hands. It was clear that Adrian had communicated everything to him, and the transition was seamless. I couldn't be happier with my experience or my new Grand Highlander Nightshade. Thank you, Adrian, for making this purchase possible and for providing such exceptional customer service. Thank you, Stefan, for taking over and ensuring everything went smoothly. If you're looking for a dealership that values honesty, communication, and customer service, I highly recommend working with Adrian Flores and Stefan. They truly made this one of the best car-buying experiences I've ever had.

I recently bought a vehicle from Manhattan Beach Toyota and I am a happy customer…read more I wanted to take the time to give a shout out to Kenia. Thank you so much for being very responsive to my questions and transparent with pricing! I am very happy with the service you provided and I would be happy to recommend you to anyone I know who is looking to buy a car in the future. Kenia is one of the Internet Managers at the Manhattan Beach Toyota dealership and I was mainly communicating with her through text messages. I found her through an affiliate website. Right away she was very responsive in answering me. No BS, no games. She told me the car I wanted was out of stock but she would let me know when it was available. It took a few weeks but she helped me find the car that I was looking for instead of just trying to sell me one that was currently available on their lot. When I came in for a test drive she did not rush me. I felt no pressure at all as I was walking around the car. After all the paperwork was signed, instead of just giving me the keys to drive off, Kenia took the time to show me all the features of the car. For months I had reached out to many dealerships within a 100 mile radius asking for out the door pricing. Some dealerships wanted me to make a deposit upfront, others tried to push options I did not want and refused to remove them when i asked. Most dealerships would stop communication if they did not have what I was asking for. It was like pulling teeth trying to get transparent numbers with other dealers. Kenia really stood out because there was no hesitation with providing the final out the door pricing, and it still beat out most of the competition. Everything she presented was clearly laid out when I asked her to break it down. If you are buying a new car, make sure to do your research! Know what you want, get comparables from other dealerships, and do not rush. Be patient! If you do find the Toyota you are looking for at a different dealership, I would still recommend giving Manhattan Beach Toyota a call and give them a chance to earn your business. You might just be pleasantly surprised with the experience.

They sold me a car that could not pass smog 90 days before or after. Our contract was to repair the…read morecar before delivery. I was given 2 "loaner cars" which were disgusting - the first one had ash everywhere and also had a check engine while they "worked" on the car I bought. Then the 2nd loaner - they tried to have make me switch cars so they could sell me a car that passed smog but it wasn't the car we wanted... he kept postponing delivery. I went through 6 months of promises before I called the bank to cancel the agreement and return the loaner. The owner signed a contract to return my deposit within 30 days. And nothing. I am taking them to small claims. I should have known better when I walked in to a disgusting office with ash and files and trash everywhere. They took my $6000 deposit- sold me a lemon, signed a contract to cancel and return my deposit, and then kept postponing my repayment. I'm literally in the process of filing a complaint with the BBB and small claims. The bank had no issue canceling my loan AS THE CONTRACT WAS NEVER FULFILLED. DO NOT DO BUSINESS WITH THESE SCAMMERS!! THEY STOLE MY $6000!!!!

Turns out they sold my brother a LEMON. Transmission died one year later and $5k down the drain…read more They also took so long to get him the title, etc. Turns out this was just another sketchy dealership.

I've had such a great experience working with Meshlin at BMW South Bay. She is always friendly,…read morecourteous, professional, and genuinely goes the extra mile to make sure everything is taken care of. What really stood out to me is how personable she is. We've only met twice, yet she remembered me and details from our previous conversation, which made me feel like more than just another customer. She's attentive, stays on top of things, and is always quick to respond and get things moving. It's rare to find someone who combines efficiency with such a warm and welcoming approach. Meshlin makes the service experience easy and stress-free, and I truly appreciate how reliable and attentive she is. I would definitely recommend working with her if you're visiting Service Dept of BMW South Bay!

Disappointed with the service pricing and how recommendations were presented at South Bay BMW for…read moremy 2019 X5. I received a $2,879.44 list of seven items under "Needs Immediate Attention." Quoted credit-card prices included $447.94 for a cabin microfilter, $309 for a vehicle check, and $340.94 for a brake fluid exchange. I understand maintaining a BMW costs money, and my brake fluid service was due. My concern is presenting everything as urgent without clearly explaining what is scheduled maintenance, what is optional, and what requires immediate attention based on actual inspection findings. I took the car to an independent BMW shop owned by a friend. Their brake fluid exchange was $238.20 before taxes and fees. My entire bill--including rear brake pads, a wear sensor, and the fluid exchange--was $792.28. Those totals cover different work, but the experience left me questioning the dealership's pricing and approach. I expect clear explanations and justified recommendations. Get a second opinion before approving the full list.

Worked w/ Pasha, Andy & Alex to pick up my 2020 Vantage…read more All the good reviews they have are for a reason. Very impressed with the level of service and care they took, even after the deal was done. Pasha delivered my car 90 minutes from their dealership and upon inspection there was a few issues that weren't immediately apparent. I told Pasha I'd still purchase as long as they took care of those specific small issues with the vehicle (all cosmetic, nothing mechanical) Pasha and I shook on it and I wouldn't recommend doing that with any other dealer besides them, as they held up their word, rare these days! They made sure all the issues were taken care of + others that were discovered through my first few days with the car. Extremely satisfied customer and will definitely be back in a couple years when it comes time to upgrade. Come here if you want an experience which is antithetical to most dealers. 10/10. Thanks to the whole team.

Scheduled a test drive, they confirmed it with me over the phone for a certain time. Upon arrival,…read morethere was already a customer looking at the vehicle and once I spoke to the salesman they told me the guy came 10 minutes prior to me from very far and they already had him scheduled. They made me waste an hour because of their lack of communication and respect for people's time and told me to "get lunch" while I wait. These people do not care about your time, they go against their words and don't say a word until you're there ready to buy. I still have yet to hear back from them on the status of the car, it is beyond ridiculous how unprofessional they are. BEWARE DOING BUSINESS WITH THEM, ESPECIALLY ON HOTTER CARS!!!!

I was in the market for a new car and Scott Robinson made everything flawless…read more My heart was set on the 2027 Honda HR-V in boosted blue. I didnt even test drive it. I did test drive a different one. Mike in the sales department treated me kindly. The finance dept gave me several numbers to work with. We agreed on a deal I was happy wirh. From sales, service, finance and insurance every department is top knotch.

I was very disappointed with my experience with the sales team at Scott Honda in Hawthorne…read more My friend and I visited the dealership because I was interested in purchasing for the first time new vehicle. HER Honda lease is also coming to an end, so she was considering getting a new vehicle from Scott Honda at the same time. Unfortunately, the experience was very uncomfortable. We felt pressured to make a purchase, and the attitude from some of the staff changed noticeably when we did not agree with the numbers and pricing they presented to us. The situation became even more disappointing when the finance manager made sarcastic remarks towards her . The salesperson also expressed frustration and said that they had spent several hours with us "for nothing." I understand that buying a car takes time, and I respect the salesperson's time. However, customers also have the right to ask questions, compare numbers, and take their time before making a major financial decision. Not agreeing to a price does not mean that a customer is wasting anyone's time. In my opinion, good customer service should be about helping customers make an informed decision, not making them feel pressured or uncomfortable because they choose not to accept the deal. She has been a Honda customer for many years and has purchased multiple Honda vehicles in the past, including two from Honda of Gardena and two from Norm Reeves Honda Superstore Cerritos. You can verify her purchase history. After this experience, I don't believe I will be returning to Scott Honda Hawthorne or recommending this dealership to others. It was disappointing to be treated this way after she was recommending it to me as a loyal Honda customer for so many years.

Amy was the absolute best!! No drama, no games, just simple and honest salesmanship. I got my car…read morestolen (2020 Kia Sportage *sigh*) a few weeks ago and came in here on a whim after not getting any luck with Honda or Hyundai (fine cars but kind of out of the price range and no color options) I 100% did not expect to walk out of here with a new car. The first one I saw was the maroon forester hybrid and LOVED IT. Amy was very knowledgeable and really let us know all the important facts about the car and Subaru. Everyone at the dealership was also quite kind and very friendly. I'm hoping I won't have to buy another car for a long, long, LONG time, but if I do, I'm going straight back here!!

My husband and I just purchased a certified used Forester. The experience was great…read more I inquired online and Josh Caldwell contacted me immediately and provided details to my questions without pressure to come in. We scheduled a time to come in, looked at a few of the cars we discussed and test drove what later became our car. Josh was transparent and professional when it came down to discussing my concerns about "the numbers" . I met Nile the manager and let's say I can see why the team here are nice. Nile was equally professional and willing to work with my concerns. Wendy in finance was nice and informative. At first I didnt want to get the full warranty coverage but she explained the features of the car and how the coverage would help save us $ in the event it was needed. They were also able to match my rate that I came in with from a different financial institution. Majorie helped close us out (Josh stayed as long as he could but we kept him long enough lol). A true team player considering we didnt start off with her but she was happy to help her colleague in the last half hour or so with us. Thank you again to Josh! We are happy with our purchase. Shout out to Nile Villanueva the Sales Manager for having a great team.

My fiancé and I had an amazing experience at South Bay Toyota! Brandon, Tim, and Marc went above…read moreand beyond to make the entire car-buying process smooth, stress-free, and enjoyable. Brandon's knowledge, professionalism, and patience were truly exceptional. He took the time to answer all of our questions, never made us feel rushed, and worked with us as we explored different options until we found the perfect vehicles for our needs. His expertise and genuine care made all the difference. Tim and Marc were also fantastic throughout the pricing and paperwork process. The entire team was friendly, transparent, and incredibly supportive, making us feel valued every step of the way. Thanks to their outstanding customer service, we drove away with not just one, but two brand-new Toyotas on the same day--a Camry and a Highlander! We couldn't be happier with our experience. If you're looking for a dealership that truly cares about its customers, we highly recommend South Bay Toyota. Be sure to ask for Brandon--you'll be in great hands! Thank you, gentlemen for making this such an exciting and memorable experience!

The way the sales people have ignored me every time I am here getting my car serviced makes me…read morethink I look like a vagrant, and I'm okay with that. I purchased my car in 2018 and have brought it here for service ever since. But the last 3-4 visits, I do the same thing, sit in the lobby for about an hour then walk around the lot looking at cars. I've been think about getting a new car for a while, but I haven't had a car note in years, so I'm reluctant. Not to mention, I rarely drive, so rare that I was thinking of just selling the car, then had to have someone bring me back to logic. Let me just say this, this review is in no way about the service dept. If I had an other issues I would go to Carson or Manhattan Beach, but I come here. Today's visit really annoyed me, I'm stilling in the lobby reading my book and a salesman named Anthony comes in and begins to speak about the 4th of July sale. I listen, because I can really be easily convinced to get a new car, but I notice that despite him having my full attention and us only being within feet of each other, he is not talking to me. He confirmed it, when he begin asking everyone in the room, individually, if they were interested in taking a look at the numbers on trading in a vehicle for a new one without any commitment. He didn't ask me or the guy behind him who could easily be confused as being asleep. I didn't speak up, because I could just as easily be swayed by characteristics to keep my money. What I did do was get up and walk the lot, like I normally do when I am here and I peaked at a few cars, while also speaking with my husband, because I needed someone who was going to tell me if I was over thinking the whole situation. Can you guess what happened next, as walked around circling the cars and taking an extra second to stare at the sticker... Nothing! No one approached me and asked if they can help. No one came out of the sales office, after watching me from the large glass windows I was looking at vehicles in front of. Nothing! So I walked back to the lobby to wait for my car and write this review. But then, I started wondering why I was even giving 3 stars and my husband called me back to ask if I saw anything I liked. I told him I didn't but they probably had the car on the used car side. So I got up and walked around the used car lot side and I did see two or three vehicles that I was interested in. These I took a few extra seconds to look at because I wanted to see the price, the year, the details, the warranty information. But again, no one came out. No one came to help me to ask if I was interested in anything or to see if I needed assistance. The only time I spoke to an employee at South Bay Toyota was each time I walked back to the service center where they offered me shuttle services or wanted to see if there's anything that they could assist me with. So I am giving three stars because I could easily walk to service department and ask them to get me a sales agent and I'm sure that person who comes to me would be all too enthusiastic about showing me what's available. It has happened before and that's why I know exactly what vehicle I want next.

Be forewarned. Get a vehicle inspection from an independent source before purchasing an automobile…read morefrom them. It's on you to do this. I would advise purchasing the extended warranty, but they will lower the price with some pushback. As soon as I got home with my car, one of the headlamps was not working. Turns out to be a technician fault, as the connector plug was removed during the engine cleaning process before putting the car on the lot. Always ask questions for a full demonstration of all mechanical and electronic systems. These are fleet (rental) vehicles, so their history is unknown, but they do a good of servicing while in their possession. Once you purchase a vehicle, you'll be directed to a 3rd party provider for service. They won't tell you this until you have an issues and request support. I'm not disappointed with the vehicle, but honest up-front should be a priority.

Had a great experience. Bought a Nissan Rogue for my son. Mike in sales is great to work with. No…read morepressure and great "no haggle" prices.

Bought a Transit 150 Van from South Bay Ford today. We had some issues finding the one we wanted…read morebut Marvin Eleid went above and beyond, trading with another dealer and getting me a great price. Then Jose Sanchez in Finance worked with me to get an extended warranty and maintenance deal for our van. Thanks guys.

I recently brought my vehicle into this dealership for a recall service and unfortunately had a…read morevery disappointing experience. When I dropped off my car, the paint on the hood was in good condition with no clear coat damage or chipping. After picking up my vehicle, I immediately noticed multiple areas of chipped paint -- some down to primer and even bare metal -- along with visible clear coat damage and stripped coating on the hood. I brought this to the attention of the service manager, but instead of properly addressing the concern, I was told the damage was caused by "rocks" and that the clear coat stripping was due to "water penetration." These explanations do not make sense given that the vehicle was in the dealership's possession during the service and did not have these issues beforehand. I The vehicle was also washed by the dealership during service. Given that the paint damage and stripped coating appeared immediately after pickup, it is reasonable to conclude the damage may have occurred during that process, especially considering the severity of the clear coat removal." This appears to be a clear case of lot damage that occurred while the vehicle was under the dealership's care. The lack of accountability and dismissal of the issue by management is extremely concerning. I am not questioning warranty coverage -- I am pointing out that my vehicle was returned to me in worse condition than when I left it, which should fall under dealership responsibility. Keep in mind this is a 2024 Mustang - damage to the paint at that severity and not taking accountability is not professional. I am hoping this can still be resolved properly, but based on my current experience, I would advise others to thoroughly inspect their vehicles before and after service.

Went in to pickmup a cabin air filter they didn't have it in stock, ordered it and had it in the…read morestore for pick up in a few hours, reasonable price, friendly and helpful staff, would use them again.

Just worked with Ruben. Helped me with a battery warranty issue - incredibly helpful and kind! Give…read morethese people your business.