The quality of these is NOT good. This video makes them look simple to use. The closure magnets are hard to line up and the screens snap back so fast you don't want the kids near them. Cheap plastic parts broke almost immediately and the warranty consists of them sending you videos that show how to fix them yourself - - otherwise, it's up to the buyer to order and replace parts or pay them $89 to have someone come out. read more

I truly enjoyed chatting with Kyle on the phone . He seems honest and informative .. Although his company doesn't commute to our area, he highly recommended a great company in our area .. I believe Kyle and his company are very reputable and would do a very responsible job . read more

I thought this screen door was great when I saw it. Well we had it for 2 yrs and had nothing but problems breaking. I live in the Bay Area and there was no local person to fix it so had to wait til there was one in town. They would fix it, charge me and it would break again. Had nothing but problems with it and so disappointed. We were not hard on the screen as there are only adults living in the house. The warranty they talk about they told me was not for our problems. So finally just got a regular screen door and no problems. What a waste of money and time. So disappointed! read more

If you're in the Los Angeles area you will be very lucky to meet Tommy Shanahan, he installs these awesome retractable double and single screens for Casper, The Disappearing Screen - (Family Owned and Operated) Southern California's #1 Selling Retractable Screen Door! We had an appointment today around noonish but Tommy called me about 9 am and told me he's available for an earlier install. He arrived much earlier and I was very happy because really now who wants to wait, right? He brought a small version of the screen doors demo to illustrate how the double screen doors will work and look when installed on my main double, front doors. I had 5 color choices such as white, black, almond etc. I chose white. Tommy had asked me about my any other doors so after a couple of talking about price I decided to add my garage (single retractable screen) door. He installed both my retractable screen doors in such a swift manner that after he told me he was finished I was wondering to see if he had done a good job? Tommy performed an excellent job installing and demonstrating the two doors he had done for me. He even gave me advice where to point the lubricant to keep the retractable mechanism performing at its peak. Ask for Tommy Shanahan folks - he's professional (not pushy) and as my wife said, not threatening. We are very happy with our double screen doors and our single screen retractable doors. Casper, especially Tommy, under promised and over delivered! Casper is very fortunate to have an individual like Tommy Shanahan working for Casper. He did a job well done and not only that they stand behind their lifetime warranty! Google Casper Screens folks, they're simply the best! And they're very competitive in price, too! P.S. I've gone to Home Depot, they had someone come out to measure my doors and the installers told me the (Anderson) double screen doors were an inch too short! I mean, really?! read more

My wife and I love our new Casper screens! There have been many visitors to the house that have asked about these screens and that they would like the same ones. I would recommend adding locks. We added them on the front door and dining room French doors. read more

I wanted to wait a couple months before I reviewed so that I can get a better feel for the product. We got the retractable screens for our french doors and we couldn't have been more happier. The installation was super quick. I was pretty impressed at how fast it was to install and have the screens ready for use. I thought the price of the product was pretty high but I called a couple other companies and casper screens was the "most affordable". I put that in quotes because it's still an investment to get these installed, but I think in the end it is worth it. read more

Casper Team has been fantastic! They were very helpful in answering all my questions. I love the fact the manufacturer is local and that was really the deciding factor for me. They were able to get me a quick appointment and the service was smooth and professional. Its been a couple months now and the screen looks great and has worked perfectly. Thank you all! read more

Theses screens are the worst piece of junk. Out to repair two times in one year. Yes there is a parts warranty but you have minimum of $60.00 for repair. Many people in the development are having the same problem. WOULD NOT RECOMMEND read more

I thought our new Casper Disappearing Screens would enhance air flow in our house, but I was not expecting them to be so attractive and streamlined. I decided not to tell my husband that they had been installed. To my surprise when he got home he didn't even notice them while they were retracted, they blended seamlessly with the door frame! When I pulled the screens together on the double French doors, my husband and I really liked the way they looked. In total we had 3 sets of screens installed, 2 for the double French doors and 1 for a single French door. The single French door is not easy to see and my husband and large dog both walked through it, but it was very easy and simple to reinsert the screen --- no issues at all (the installer had showed me how to do that when he installed the screens). read more

The Casper install went great 7 months ago! The retractable screen worked great until it didn't. Previous to that I performed the maintenance suggested on their website to make sure the retractable screen door would constantly work. Out here in AZ it gets to 100+ degrees during the summer so common sense says we do not use the retractable screen during the summer. However, even after making sure I followed the suggested Maintenace I tried to use the retractable screen door again in October. Come to find out the retractable screen does not retract as it should. Like many users on yelp have complained Casper wants a $65 service fee to come out and take a look. That is understandable if it were more than 1 year old. When I called Casper Customer service they were fine and gave me direction regarding maintenance and I explained to them I have taken all the appropriate steps and the screen will not retract as it should. Clearly this is a malfunction of the retractable function. Pretty disappointed in this company's product. I had great confidence in this product when I purchased it and unfortunately their product is no good less than 1 year of use. I cannot justify or recommend to anyone paying for this product that will not work for less than a year let alone pay for a service charge when it has been less than 1 year of use. It is unfortunate that I now have a useless retractable screen door. read more

We had a sliding patio door when we bought our house. We replaced it with french doors that did not come with a screen. After fighting bugs and not being able to leave our doors open for fresh air I called Casper Screens. They gave me a quote and there was no pressure to buy their product. I called them back and accepted their quote. They sent a technician out within a few days. He was professional and installed our screens in less than two hours. We are totally satisfied with our screen and enjoying the fresh air with our doors open. We have no problem in recommending this company. read more

We looked around for a quality door system for our upstairs French doors leading to our balcony. We evaluated several suppliers and ended up selecting Casper. They have good reviews, so we took a chance. Installation was quick, and we are very happy with the end product. Everything including our white carpet was as clean as it was before the installation. We were shown how the system worked including the locking system. They build the system in their truck, cutting and basic assembly. Keeps things clean. Great communicative installer. Thank you Casper! read more

I was struggling to find a disappearing screen to work for my situation, and Casper's screen was perfect. The product is good quality and the installer was very efficient. He was able to install it within 40 minutes. It is definitely worth paying for the small additional cost of labor because it would have taken me much longer to figure it out. read more

Excellent experience all the way around... from initial contact with the sales rep, Steven to the customized installation that the owner Kevin and the installer Mario provided by coming out to our house to ensure exceptional quality installation that involved a unique process. Thank you again for your wonderful customer service. Will definitely recommend your company and we LOVE our new screen doors. read more

I recently installed a patio door at home, did not come with a screen door so all the bugs crawled in my house. After some research I found Casper disappearing screens and called them to have one installed. The product works great, and looks as if it came original with patio door. Would recommend them for sure, thinking of installing another one for my entrance door. read more

Very kind and professional and their product is the best Had this product in California and when I moved to Arizona one of the first things I did was had it installed in my front door read more

Went to website to order a part for my screen. I was having trouble making the payment so I called the office again. Bob said "no problem" he would put it in an envelope and send it out in the morning.That is great customer service!! Thanks again Bob read more

If we could give this company Casper zero stars we would! After owning this product just several months, we had issues with the tractability and functionality of the screen. Attempted to locate the dealer who installed it to no avail. Finally reached out to the manufacturer and owner of this company directly his name is "Kevin". Although his Assistant "Rose" found our name in their system, they claimed the have no record of payment to them directly?!!!! Yes, this might have been an independent salesman however, bottom line, Casper is the manufacturer of this product and therefore needs to stand behind the quality and workmanship of this screen door... We called another Casper representative in our area, and when he went to remove the frame, it literally cracked and fell apart on him! He was able to temporarily make shift the repair but when my husband and I called the owner and manufacturer of Casper, he was EXTREMELY unprofessional, started calling my husband a "liar and a thief" by using an independent salesman who we simply found in a Temecula flyer! We found out through the other "Casper" rep, that their products are "sub par" and they do lie and steal from consumers to simply sell as many of these screens as possible"! When I informed Kevin (owner of Casper) that his product was awful and we have had many issues with it since a short time after purchase, his reply was "no my product isn't awful"! Of course, he would be a fool to say his product was "awful or "sub par"! All we wanted was for this company to simply do the RIGHT thing, stand behind their product and either replace or offer a comparable solution to this problem BUYER BEWARE!!!!! Do not buy this retractable screen doo from CASPER!!!!! We intent on filing a small claims court action which we absolutely did not wish to pursue but have been left with no choice... We paid almost $500 for this defective, poor quality screen door! Shameful... read more

Kyle's customer service is excellent! It is always a pleasure working with him. Thank you for making my job so easy! - Christine Quality Pacific Construction read more

Dale was very friendly and professional. Answered all our questions and reassured us of their great quality. He installed the screen in less than an hour. They also offer the best price around! We are very happy with our French door screen. Looking forward to open doors this Spring/Summer! read more

Casper Disappearing Screens - French door screen - Windows Installation Near Me - Poway, California

I just had the best experience today with Patrick Robertson who installed an invisible screen door for me. He was fast friendly and professional. Within about an hour I am enjoying fresh air and light at my front door period comes with a lifetime warranty! Check your local Home magazine for a coupon I don't think you can beat the price the color of the door and quality is absolutely beautiful. I highly recommend this installer and Screen Door Company read more

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Very dissatisfied with product function and lack of customer service. The screen is wrinkled in the midway position where mosquitoes and bugs can enter defeating the purpose of screen doors. It's an inferior faulty product. One time only owner called me back I sent him photos of the faulty product he never responded to the photos. Since then he has not responded at all doing the antiquated technique of ignoring and shaking us off. Our next step will be better business bureau report and small claims court. Lifetime warranty was a joke from day one. It cost us $833 for 20 minutes of work don't throw your money away! read more

Hi, I never said the doors I've had the doors for over 3 years. I've had them for less than 3 years. 2. When I called I did ask for troubleshooting solutions or suggestions and I was informed that hey only thing that could be done was to send a tech for $65. read more

So easy to work with. They were fast, affordable, and so convenient. Our screen door was awful and with having two kids who run in/out, all day long, I needed something sturdy and durable. Casper Screens came out, showed me their products. And I got to choose what I wanted, without any haggling. Our installer installed right away and we have had NO problems at all. We love our screen door. Highly recommend to anyone who needs a screen door! read more

Great Job Dayle.. Definitely satisfied with the screen .. it feels more sturdy and flush in our French Door.. Service was fast and efficient... The follow up with Kyle to rectifying small issue makes a difference.. Thank you Casper Screens for being responsive and making it right and definitely do business again in the future.. Highly recommend Casper Screens!!!! Thanks again.. read more

Casper Disappearing Screens - Windows Installation Near Me - Poway, California

I have only had this screen for a few months and it keeps getting stuck and the mesh comes out of pkace. Overall flimsy and poor quality. Would not recommend. read more

These guys were professional and did the job well. Their prices were pretty good as well. I would recommend their scene doors.

Folks, I have written only two reviews in my life regarding any business or any service of any kind. This is my second. The first was posted immediately after Casper Screens installed the screen doors, took advantage of my family, and then the Owner of the company harassed us. In my opinion, people should stay away from this company as Casper Screen has an inferior product and the worse part is the Owner of the company prefers to yell, debate, and lie. The Owner has not responded to my original post because he knows I will blast him for not telling the truth. All well documented. I called the Owner, whom from my observations has a very volatile temper and that appears to be documented in past reviews, in an effort to resolve matters. I advised the Owner that we had purchased better quality screen doors and we would happily return what was installed. The Owner agreed and stated that he could reuse them. I advised it would take 3-4 weeks before the new ones would arrive and then once arrived, they would be removed and returned to Casper Screens. An agreement was reached. So what did the Owner do? Sent me an email today lying about our discussion and again demanding payment. Even WORSE, he CLAIMED that a neighbor was taking pictures of our home to see if the screens were in use. HOW DEPLORABLE -- THE OWNER OF CASPER SCREENS IS STALKING US AND TAKING PICTURES OF OUR HOME. THERE IS SOMETHING SERIOUSLY WRONG WITH CASPER SCREENS AND THE OWNER. No decent person, let alone professional, would do something so creepy. I more than happy to respond to anyone regarding Casper Screens and its Owner. read more

My appt was set for 11am . Riley the technician showed up early and he was so wonderful quickand efficient. I will be recommending Casper screen to all my friends read more

Casper Disappearing Screens - Windows Installation Near Me - Poway, California

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I am SO HAPPY that when I was searching for invisible screens Casper Screens showed up on Yelp. Unfortunately, today, when I was searching for invisible screens under the same zip code ( so I could write this Yelp review), it did not come up. Yelp can be so inconsistent :( Well, I hope people in Escondido and Rancho Bernardo can find Casper because CASPER SCREENS IS JUST AMAZING!!! I called numerous places back in June, looking to install a few invisible screens for my home, so that we may be able to save a bit on the electricity bill by avoiding AC. Well, many places required a 2-4 week wait time, since it was June. Luckily, when I called Casper Screens, the nice gentleman Kyle answered, and assured me he can get someone out there within a week! Kyle came out the next day to provide me with a quote. He was kind enough to offer me the coupon rate even though I didn't know about such coupon. The price was almost 50% lower than other competitors I called. I did get a bit nervous thinking if it may not be a good choice due to the low price and the speedy turn around time....Well, I WAS PLEASANTLY SURPRISED. It was the BEST choice!! Dale was the installer. He is knowledgable, helpful, and efficient. They pulled up with their big truck. It is basically a screen shop on wheel! It was a super HOT HOT DAY! Dale and his trainee worked hard to get things done. They even made sure they took off their shoes overtime they enter a carpeted area (that sure makes an Asian lady happy!) I love my new screens. They match up against my door frames beautifully. The best part was...my ENTIRE SUMMER'S ELECTRICITY BILL WAS WAY LESS THAN MY ONE MONTH BILL last year. In August, SDGE sent me a bill for $-36.50!!! Yes, NEGATIVE $36.50!!! I got a credit for not using my AC at all. The screens allowed me to open doors throughout the house. We enjoyed the breeze and the entire house felt brighter!! These retractable screens look so "invisible", my dogs actually ran into them a few times in the beginning... LOL! Now, this is the cherry on top....most companies, after the sale is final, would normally decrease their passion for customer service...NOT CASPER SCREENS! I was not following instructions, and broke off the handles to my bedroom screens. Trust me, it was totally my bad. I called Casper, Kyle was so good at trying to get someone out to me ASAP ( you know many places would make you wait up to weeks for service/repair). The wonderful Dale showed up, replaced the handles, and checked on all my screens to make sure they are all good to go! They did all that for FREE! I couldn't have been happier with my choice. I am so glad that we went with Casper Screens. Great service, excellent expertise, and superior quality product do not always come with the most expensive price tag. Give Casper Screens a try if you want the best quality, service, warranty, and price! Thank you Casper Screens for your commitment to deliver excellence! read more

i love the product and customer support. unfortunately, i measured wrong and am having a hell of a time finding a competent handy man in the city to cut the casing. first guy botched it with clippers and a grinder. i still have a 1/4 inch to work with if i can find a someone with a saw to cut the metal. any suggestions in NYC? read more

The people at Casper are trustworthy professionals. They get you what you need and nothing that you don't. Our rep showed up on time and after listening to our needs, he presented us some choices. We made our selection and the installation was done in no time. We very much recommend Casper for disappearing screen door. read more

Have had one of their screens for years. Loved it so I recommended them to my parents. They recently installed 2 for my parents. Love how easy the screens work, even for my young kids. SO much better than the old fashioned screen doors. Installation was easy to schedule and they installed them in no time. After 6+ years, one of the screens wasn't retracting all the way (and we broke one of the handles). Gave them a call and they were here within a few days to tune up the screen and replace the handle. Great customer service and the owner makes sure things are done right the first time. read more

If you are in the need of a retractable screen door for your home these are your people. Prior to purchase (with no obligation to buy) Barry, our installer answered all my questions and concerns. The week following install one of my dogs tried running through the new screen door and it functioned exactly the way I was told it would. We are enjoying the additional air flow through my house now that our temps are getting nicer in Az. Thanks Barry and Casper Screens. read more

Years ago, we initially purchased a disappearing screen door from "Reel Screens" and was very happy with the product. Since then Kevin and his team at Casper has purchased the company and came out with what appears to be a much better product... Back to my story: When our screen material wore out Kevin gave us a fair price and upgraded us to the new model and removed the old door. His team was great and even came back a few times to tweak it a little free of charge! It is nice dealing with small companies and getting to deal directly with the owner. Kevin, Thanks again for going above and beyond with your efforts.... Paul read more

Dale arrived on time and was extremely knowledgeable and courteous. He explained everything, completed the job in a timely manner and left everything clean and tidy. Screen looks amazing!!! Could not have asked for better customer service. Highly recommend and will definitely use them again! read more

What great customer service!! The owner and installation team are top notch. We were able to get appointment quickly and the owner of this screen business came out personally and met with us about our doors and possible screens and helped determine the best screens for our house. The installation team was totally professional and did a fantastic job!! We even had to have them back to do a repair of a screen that my mother-in-law had accidentally walked through. Fixed like brand new and done in a timely manner. :-) We absolutely love all our screens and have used them daily especially on our French doors leading outside to our backyard! Which is great while kids playing outside and we can hear them! This product is fantastic. I completely recommend this business and these screens! read more

I finally gave in after the summer of En Fuego here in San Diego and was recommended to Casper screens. I called a few other competitors but after looking at the reviews, comparing prices and getting an overall better comfort level when talking to Casper, I went for it. I had two screen doors installed, one single panel front door and a double door to my back yard. Two technicians arrived who were very fast, very nice and were in and out quickly. They were very helpful in helping me choose the best screen for my application and also the trim that would look best on my house, I used the bronze in the front which matched my front door and white at the rear doors which matched those doors. This made it so you really don't see there is a screen installed. The only thing you need to be aware of is that the screens blend in so well and so clear that sometimes someone can walk through it but fortunately the screens are built tough and it doesn't hurt the screen, just startles the person who walked through it and makes me laugh..... Bottom line if you are trying to decide on these screens it is a no brainer, they are a great value and a good company that seems to stand behind their product. read more

We've been wanting retractable screens for some time now. Had 3 different companies out to give quotes and give demos of their products. We liked Casper Screens the best as it looks the best and seems to function better than the rest. Lots of really nice features separating Casper from the competitors. To top it off, they have the best price. The installation looks great. Service was awesome. Couldn't be happier. I recommend Casper Screens! read more

Purchased 2 years ago and had nothing but problems. Each summer when we would use the screen frequently, something breaks. We called for service. First time it's free, second & third time $80. The track, the spring, the screen and each time they said it was the way I USED the door. One slip where you let the screen door go, breaks it. The spring is too strong, the frame is too flimsy. We're getting a regular screen door. Anyone want a free broken Casper? Bring a leash and take this dog away! read more