Bad experience, gruff salespersons who really need to be trained in good customer service skills. They put lots of pressure on the customer. We came to test drive a Buick SUV and get more info before purchasing. The salesperson eventually told us that he needed to feed his family by earning money, therefore, not to waste his precious 3 hours, we had to make up our mind and purchase the car right away. When we refused, he walked away without saying goodbye, and, I think, I overheard him swearing. Hey, guys, do not pressure people into purchasing cars, because it really turns them away. Remember, great customer service skills are a treasure! For example, learn from Field Volvo. I loved salespeople there with phenomenal customer service skills. read more

Service always takes forever. "Free" oil changes would take 2 hours. Then recently I called to schedule an oil change and they advised me that they no longer are giving the "free oil changes for life" that was guaranteed by the purchase of the car. Too good to be true. read more

On my first visit I took a test drive and salesman was very polite and professional. I also looked at the same vehicle at another dealership. Really no difference in pricing but the North Riverside was more convenient for us for the lifetime free oil changes. Though on my first visit I was Told by the salesman that I would get an additional 1000 off sticker since I was a non GM owner. That day I desided I would take them up on the offer and buy the vehicle. I applied for financing through the Castle Buick website also sent email to salesman that I was interested in the GMC Terrain that I test drove. When I went back to dealership to purchase the vehicle they rescinded the 1000 dollar off that they told me I would get for being a non GM owner. That pretty much upset me and felt lied to by salesman. I feel they should stand by what they offer. Though I still purchased vehicle I will say I probably would purchase another vehicle from them since they did this. Hopefully I will change my feelings depending how good customer service is in the future. read more

My husband and I were searching for a second vehicle online and in person for several months. We came across online a 2010 Malibu Ltz with great options for a reasonable price at Castle GMC. We went to test drive a 2010 Chevy Malibu, 2011 Ford Fusion, and 2010 Volkswagen CC. Tito assisted us in our car shopping and provided us with useful information and wasn't a typical pushy salesman, which we've experienced at other dealerships. We ended up purchasing the Malibu and are pleased with our experience.Would recommend purchasing a vehicle here and ask for Tito! read more

I reached out on the internet. I was contacted by Ed Speck. Over several days we had email exchanges and he told me the vehicle I wanted was available he could get me what I needed on my trade( I gave him the VIN) and come in the next morning. I drive an hour to be there at opening come to find out Ed works at the chevrolet site, the car I wanted is sold and he did not discuss my trade with management. This is not a dealer that cares about professionalism. I would advise you to try all other dealers before these people. Classless read more

Recently took my LaCrosse into Castle for service and some recall work related to the ignition. I had taken it to my local mechanic prior to going to Castle, and he quoted a whole constellation of problems with high estimates. After Castle looked it over things turned out to be quite better than the local guy said. They repaired what needed to be repaired and took care of the recall. A few weeks later the 'check engine' light came on. It turned out the problem was the catalytic converter. My heart sank at the thought of this additional expense. I called Veronica at Castle who I had worked with on the previous repair. She remembered me and my car, even though she deals with a lot of customers every day. I asked her if it was covered under the warranty and she told me it was. I brought the car in and they replaced the catalytic converter at no cost to me. No questions asked. Problem solved. They even offered to give me a car to use. I declined, but thought it was a very kind gesture. Like most people I had a fear of going to the dealership for service, but based on my experience at Castle I have certainly gotten over it. Buick knows their cars better than anyone. Castle will fix the problems you have and not the problems your local mechanic may say you have when he's having a slow day. You may pay a little more for the specific service at Castle, but I'm pretty sure they're not going to layer on a bunch of unnecessary work you don't need. Veronica is a great customer service rep. Ask for Veronica when you call. read more

Wish we would've never purchased a car from this place. Sure, got a great deal...on a lemon car they knew they were selling to us. They never fix problems with the car, always have a bs reason of what's wrong. They don't even know. So frustrating. Called GM directly...they don't care either. They get people's hard earned money and want you to keep spending more. It's making me think twice about buying another Buick or even buying any GM car. Shitty customer service. This place is the worst. Go elsewhere. Doesn't even deserve one star. read more

The Castle service dept, not good.They don't do what they say they will do with the maintenance plan. Go somewhere else. Waited twice as long as what they said it would be. read more

I brought my 2012 Chevy Malibu in for a recall part replacement and an oil change. I was told it would take 2 hours and that is about how long it took. The waiting area was clean and inviting with plenty of snacks and drinks to choose from. I would definitely come back to get my car serviced at this location again and would gladly recommend this dealership to all family and friends. The staff was also very kanowlegable and curtious. read more

After scouring the net for the best price for an SUV I found the perfect match at Castle via Autotrader.com - a 2013 Jeep Grand Cherokee w/ super low miles and nearly every option ($310 Weathertech floor mats included!). Submitted an online inquiry and Castle immediately contacted me to schedule a test drive. Visited 2 dealers prior to going to Castle - which was conveniently located near me in the Oak Park area. The 2 previous dealers (located further away from me) couldn't even come close to the Castle price for the same year, make, model, and mileage vehicle. Met with and test drove the Jeep with Che Bess. We talked numbers and he was happy to accommodate my buying requests and terms. They honored the internet price and were able to get good terms with my wife's limited credit. I obtained everything he required for financing and came back 2 days later and sealed the deal - The purchase also came with free oil changes for life! All the sales staff there were VERY accommodating. They tended to our 2 children with coloring books and a child area. Kept them nice and quiet while we handled business. We were in and out of the dealership on a busy Saturday in 2 hours. Excellent experience at Castle. Thanks!!! read more

That's it no more service for me here! Nothing but headaches. Took my vehicle again for service with an appointment and they write everything up, then inform me that that no longer take my warranty. So I Called my warranty provider and they say they have no idea why, they said they paid Castle Buick Within an hour of receiving the invoice. I the last time I had my vehicle serviced they quoted me out of pocket would be $200.00 but when I arrive I'm told I owe $460.00 Which was ridiculous. I ended up paying $260.00 mind you my deductible is only $50.00 plus $160.00 which was charged for diagnostic, Which should have been $210.00. I'm done do NOT recommend this Dealer at all!!!! read more

Brought my car in to have the blinker light replaced. Treated me well, and I was done within 20 min!!! Service team was very nice to me and I'd recommend!! read more

I have a new vehicle which I purchased from Castle. I had an appointment for an oil change which I was there for almost two hours after leaving the dealership and half way home which is another hour my engine light came on, now remind you this is a new vehicle there's no way I should have any problems with this vehicle. So, I contacted the service department & was told it could be anything. I had this same problem with Castle in the past when I purchased a used vehicle from them & they ended up paying the vehicle off & I still had to put down @ least $4000.00 down for a new vehicle. The service department is a scam & I am 100% dissatisfied with my experience. After they fix my vehicle of the problem that they created I will not be taking my vehicle back nor will I purchase anything else from them. Tampering with vehicle just to make money. read more

Honestly, I have never been to a dealership for servicing my vehicle that performs better than Castle. Their prices are very competitive, and they actually have YOUR best interest and total satisfaction as their goal. I am amazed at the difference of the Castle service organization versus other dealerships or even other auto maintenance repair shops. They are professional, courteous, and will do everything possible to make your experience the best it can be. Keep up the great work!! read more

Last Saturday, I returned to the Service Department to get a new tire for my Chevy Cruze. Again, I bought my car in Villa Park, and they say you can go to either Castle dealership for service. I go to Castle Buick because it is closer to my home. When I came into the department I told the young lady that helped me, that the tire had two pieces of metal in the tread. She did not include it in the description. I asked her why she did not include the information. She went into how they will submerge the tire, soap bubbles, etc. I said okay. My appt. was at 9am. She comes to the waiting at 10am, and tells me they do not have the tire in stock, and they will have to go out and get it. Then will be another 1.5 hours. She offered to drop me in the mall. Honestly, after working overtime at our jobs. My husband and I did not want to walk around a mall. So, we sat and waited. I was able to drive away with my car at 11:30am. I bought my car new in 2012. Castle's tires for life deal is you have to have the factory tire to reap the benefits. I have never reaped the benefits. I just keep buying new tires. Next time I think I will just go to Just Tires. It is cheaper, faster, and I can get road coverage for my tire! read more

The Service Department person LT is BEYOND amazing. I didnt know anything about this dealership until I had to come here for an unexpected issue with my buick lacrosse and LT was extremly knowledgeable and he went above and beyond. He is the Definition of GREAT CUSTOMER SERVICE. I needed an oil change later and even though Castle was a little more expensive than Grossinger, I would choose Castle becasue of the level of service I received from LT. read more

Just bought a GMC Terrain and they listened to my needs and seemed to care for what i was saying. We where able to make a deal and I will def be going to them for more cars in the future. i want to deal with a dealer who really wants my business and others do not seem to care anymore. Castle really helped me out and I will not forget it! read more

GET EVERYTHING IN WRITING, OR NOT...[MUST READ] "This call is being recorded for training purposes" I am not buying a vehicle from Castle, and here is why. Castle is being publicly indicted for a deliberate "run around". Fact: Castle Buick advertised a white buick enclave for approximately $42k. I called inquiring about the vehicle on Monday 12/5, and then on Tuesday 12/6, which they told me that the price on the vehicle increased to about $46k. I spoke with Enrique and Jose Roman who told me that Castle would honor the $42k price. I placed a hold on the vehicle and setup an appointment with Jose at 7 pm on Wednesday. Upon arriving, I was directed Erin, and after sitting there for 45 minutes, I was told that they could not get the vehicle as it was stuck behind other cars (kind of a ridiculous story). I was told that I could see the vehicle on Saturday 12/10. Prior to making the trip, and experiencing how Castle operates, I called to confirm the price of the vehicle. After discussing with Erin, I spoke to Tom (sales manager), who told me that there was nothing that Castle could do, and that Castle would not honor their word, and sell the vehicle for $42k. Good luck, Castle. read more

Sold me a car with a bad engine that burns oil paid for engine and transmission warranty and they don't want to fix it. All their Buicks burn oil don't buy their cars. Just look it up on the internet Smokey engines or oil consumption test. read more

I will NEVER buy a car here. The price on the internet (that was posted that morning) was not honored when I went to the dealership. Prior to going to the dealer, I called and asked if that was the correct price and they said yes. When I got to the dealership, Oscar said they could do that price. But after test driving, a manager said the price was 3,500 more than the original price and that the lower price had expired. I didn't buy the car, and when I returned home, the lower price was still posted on the internet. What kind of people do business like that? read more

Just left Castle GMC.. Went in with the intention of purchasing a 2016 Pick-up that I had been talking about on line with a internet rep. I was promised the best trade in value and the lowest price. On line the truck was 9,000.00 lower than the sticker price and I was told they probably could even do better. I arrived and was low balled on my trade, pressured to take a lease over purchasing and found the price on line was not the price they were offering me. The manager Tom told me there is fine print on line that I didn't read which raised the price. I asked Tom to show me the fine print on line and he couldn't find it. This guy then tries to talk me into leasing which would cost almost 900.00 per month. I believe they are scam artist and take customers as fools. They tried everything in their power to keep me there which included the old trick of hanging on to me car keys after the appraisal. I promised them that I would write this review of my experience today with Castle.. CONSUMERS BEWARE OF THIS DEALERSHIP... read more

Zero stars out of 5 (but apparently need to choose at least one star) - totally dishonest - not to be believed. Today, I was treated very dishonestly by multiple auto team salespeople! The dealership's online site had a price for a new 2017 Buick Lacrosse of $28,852.00 On 10/12/17, I called and spoke to Daniel Garcia to confirm that the vehicle at that price was still on the lot and available at that price, and I was told that it was. I set up an appt. for 1:30 to 2 pm for a test drive. I was called on the day of the appt.(10/13) by Michael Rodriquez (who identified himself as the manager of 5 Castle dealerships) to confirm the appt. I was running a bit late because of traffic and so I called Mr Garcia to let him know I was running behind. I reconfirmed the availability of the auto and the price with him.( I had to drive from Buffalo Grove to North Riverside - about 50 min.) When I arrived, Mr Garcia put me in contact with a salesperson named Che who took me for a test drive. Then, he began paperwork and assessment of my trade-in. Now the price of the car was given at ~ $34,000.00. I asked for the keys to my car so I could leave. I was made to wait.. Now another salesperson named Tom tried to negotiate with me but he would not honor the internet price. I left but then called Mr Michael Rodriquez and explained the situation from my point of view. He told me he would get back to me in a few minutes after checking with the salespeople. I didn't hear back from him and so 4 hours later I called again, and was told he had left for the day and that he would be on vacation. I purchased my 2012 Buick Lacrosse at Castle Buick. I have been happy with this car and with the service at a Castle Chevrolet dealership closer to my home. Prior to that, I had owned a Lucerne, an Olds, and a Pontiac, so I have always bought GM cars. Today, I am reconsidering my loyalty to GM. However, the dishonesty and, frankly slimy unethical behavior is only that of the 3-4 people I encountered today in the sales dept. of Castle Buick. read more

Will NEVER EVER buy a car from this place again!!!!! Dec. 2011 bought a 2001 used Cadillac Seville from here and now 6 months later I've had to put in over $4000.00 into the car. I understand AS IS NO Warranty (I work for a dealership) but to bring this car back for numerous problems and to get told will take $100.00 off the bill for $500.00 worth of work this ONE TIME ONLY . Then, to have a used car salesmen lie to me and tell me he was the manager, just to try to get me out of the place. Yep, got that one confirmed by my salesmen. Like I said I work at a dealership, and never ever after only having the car for a couple months would we ever first off sell anything this bad, nor slap a customer in the face with showing them disrespect with offering them 100.00 to try and make me go away. I'm not finished here, I will be contacting the BBB and do whatever i need to do to get my point across. read more

Great job, no complaints ..it's a car dealership, It seemed like it took a while to get everything taken care of but like I said ...it's a car dealership. Everyone was pleasant, kind and helpful. read more

Just bought my second Enclave from this dealership...very happy! Would have kept the first car but got such an upgrade I couldn't turn it down. Service was excellent and ongoing service on vehicle is great! They call with reminders for oil changes etc and aren't too pushy about upselling the 'extras'. Will continue to use these guys although it will be a long time before I purchase again. read more

I was informed that despite the new status of which I purchased my vehicle, it was a demo car. Thus the dealership was not responsible for the maintenance that was past due on the car, it was my responsibility. When I purchased the vehicle and got it home on November 20,2012, there was less than 19% oil in the car with 7,101 miles and therefore I had to bring it back within a week. On March 14,2013, I brought the car back for another oil change. At this point I was informed that the car was behind on scheduled maintenance that should have been performed at 5000 and 10,000 miles. The car now has 11,100 miles. Not to mention my payoff account wasn't satisfied until December 13, 2012 after numerous calls to follow up with the finance department. The response I was given for this issue was that the check was lost. I have lost interest in doing business and/or referring prospective customers. They did a good job with selling me the car but the customer service and management has been in the toilet since. read more

We will be finding a different place to get our car serviced. After buying a used car from Castle we have free oil changes and car washes as long as we own the car. Each time we have gone for an oil change it has been at least an hour and a half wait. This time we went first thing in the morning thinking we could get in and out (8am appointment, arrived at 7:45am), as I had to be at work at 9:30. As of 9:30 I'm just now getting out and am now having to reschedule appointments. This is ridiculous. read more

I scheduled an oil change and a key FOB remote programming at Castle Buick. The dealer I was told that it would be 35 dollars fro the oil change and 70 dollars for the keys' programming. 1.5 hours later the service manager came in to inform me that the "modulator" went out on my car, they unsuccessfully tried to program the new keys, and now my original key no longer functioned. To top it off, they would have to charge me 500 dollars for a new part to have my car working again. I was rightfully upset and stated on their watch this had taken place and that they are accountable. The service manager argued with me and I asked for his manager. Then the other manager brought in the mechanic who told me that when attempting to program the keys, he received information that the modulator already had 3 key numbers inputted and it only had a capacity for 4, SO HE ERASED THE ALL THE CODES. He then stated when he tried to input the new codes it WOULD NO LONGER FUNCTION. The mechanic told me they were not accustomed to working on the Solstice model. Then the service manager's manager told me that these parts eventually go out and he could lower the 500 dollar replacement charge to 330.00 but would have to order it. He asked if he should then order it. So there I stood without a fully functioning car being told that they could repair their own incompetence at my expense. I told them to order the part but I did not feel comfortable about all that had passed. They told me to return in 2 days when the part would be in and they would install it. Then the manager said maybe he could work the 330 dollar price tag down. I left with my oil change and a car that now had it's alarm, door locks, and the ability to even open the trunk disengaged, and headed over to a third party for technical advice. I visited with a representative form Gerber Auto who has serviced my car before through my insurance USAA, and asked him his professional opinion. He stated that all Castle Buick had to do was scan the remote keys. He stated that Castle Buick either had an untrained mechanic or that they were just trying to excuse their poor service. I called GM that evening to make an official complaint against Castle Buick. Now they expect me to pay for the part they rendered inoperable as well as not being able to open my car, trunk, or have a working alarm. This is very disappointing. read more

Castle in North Riverside has the worst service department!!! The service department never has loaner vehicles(even though it is promised when you purchase a new car from them, it's suppose to be the Castle Difference!), scheduling an appointment to accommodate your work schedule is unheard of and the most of the reps in the service department are rude. Especially the guy with initials for his name L.J or L.T. read more

I bought my car last August at this dealership and was very pleased with the entire experience. Felt kind of sorry for the service department because sales REALLY set the bar high. But after having routine maintenance performed over the last 3/4 of a year, I'm happy to report that service lives up to the expectations! One of the things I really liked about buying the car there (other than the good price and great service) is that as long as I own the car I get free oil changes and car washes. And when I make the appointment for the oil change, I'm treated just as well as a paying customer and I'm in & out in no time, usually less than an hour. I will absolutely return here when I'm ready to buy my next car. I cannot recommend them highly enough! read more

This review is in regards to the service department- I came in for an 75,000 maintenance service and found out some expensive things were going wrong with my 2008 Enclave. I was a little shocked at how much the repairs would cost, but I have total faith in my service advisor. L.T has been my service provider who I have taken my cars to over the past 16 years at several different places of business. It is amazing that we wind up in the same site at some point! I have trusted him for that length of time and he has never lead me wrong. I got a loaner vehicle and let you guys take care of what had to be done (most of it..I will be coming back in a few weeks for the other part). I knew L.T would make sure my truck was taken care of and your service technicians did a great job. Your dealership always make me feel welcome! Keep up the good work! And thanks for pairing me back up with my favorite service guy, L.T!!! He really tries hard to make sure his customers are satisfied and confident that they will get the best service at Castle! read more

This is a bit of a reversal for me and I am glad to have given Castle Buick GMC another chance. Last August I had an unhappy experience in the service department not due to what they did but what was not done prior to a long mile vacation in our 2013 Lacrosse. After leaving an unfavorable review (now deleted), Tom Wentz the service manager repeatedly tried to contact me and personally scheduled the corrective service needed and then some. The service team was friendly and professional from beginning to exit. I will continue to use Castle's service department. Thank you Tom. read more

Experience was very positive. Tom was great as we narrowed down from 5 to 3 to 2 vehicles. You always want to get a great price and he worked with and we ended up with the most competitive pricing we had received (though a protection package would have been a nice sweetener on top of this) There are other dealers that are clearly closer to where I live, but this was worth the trip. Nice job. Thanks also to Dan B in Finance who also did a nice job in work with us on the financing close put with the Bank. Feedback related to purchase of 2015 GMC Terrain read more

If I could give 0 stars, I would.Worst buying experience I've ever had.Found the car I wanted online and since I lived an hour away, I calked to make sure it was still available before making the drive.When I got there they told me the car wasn't there and was a rental car that wasn't really even for sale.Then they continued to hassle me about leasing a car instead.I finally decided to trade in my car and get a new one 2 months ago and the dealer has still not taken care of the payoff of my old car resulting in the bank calling me constantly and now my credit has taken a hit.I have called the finance department over and over.Most of the time I couldn't get a hold of anyone and when I did,they kept telling me they would take care of it first thing in the morning.I would call in the morning ans that person was either "not in for the day or on vacation".Last week I was told it was overnighted a month ago but came back because they sent it to the wrong bank.I have never dealt with such incompetence.UPDATE: Got a call today from the dealer apologizing for the inconveniences and they are giving me all weather floormats and installing a remote start to make up for all the issues.Although this has been a hassle, I do appreciate them making it right read more

I'm writing this review based upon my experience in dropping out SUV off for service. We were able to get an appointment, asap and as I pulled in I was met by a gentlemen who spoke to me about the issues we were having. He was wonderful. He asked me a few questions and went over everything with me. He even reminded me that our warranty would be up in a few months and that I might want to take advantage of a few things before that warranty expired. I had my 1.5 year old daughter with me and was fully prepared to take the bus back home from Riverside to Pilsen. He absolutely refused to let us take the bus. Instead the shuttle took us both back home even though we were just a hair out of their shuttle zone. When my car was ready to be picked up he even called to see if we needed a ride back to the dealership. Great customer service. Thanks GMC! read more

My 2008 Saturn Aura was due for service due to a recall. I went in for service December 2015. When they gave me my car back i asked if everything was taken care of for the recall and i was told yes nothing to worry about. I recently received a call March of 2016 and a voicemail was left letting me know that a part that i ordered for my 2008 Saturn Aura was in. I never placed an order for anything and never was i notified that a part was ordered for me when i walked out the dealership December 2015. The part that was ordered for me according to the voicemail was a shift cable that should have been installed when i went in for the recall back in December 2015. I asked before i walked out the dealership if everything was taken care of for the recall and i was told yes. Here i was driving around thinking my car is ok but the shift cable that could have been broken and cause an accident was never installed. When i received a voicemail that the shift cable was in i immediately called very upset. So i was told as a courtesy they would offer me a shuttle ride home and was going to be noted in the system like if a ride home would have prevented an accident within those 3 months. It was an insult. I took my car in for service again March 26, 2016 and shuttle was never mentioned. Very bad service and no communication what so ever. This could have caused an accident and this dealership showed no concern about it. read more

Had a family member drive 2 hours to purchase a car after having many, many conversations with a sales person that morning basically stating it was a done deal. When we got there to purchase the car they all of a sudden realized the car was sold yesterday. While a tank of gas is a nice consolation prize, it isn't worth the waste of time and effort lining up financing, insurance, driving there and emotional roller coaster. Terrible business practice that you can't even keep inventory straight and promised that the car was there and deliverable. You should be ashamed Castle. read more

Unfortunately zero stars is not an option for this incompetent, if not devious and misleading, business. After multiple extremely detailed phone calls on a particular car and a 99.9% chance of a sale as long as it looked like the picture on the internet, followed by a two hour car trip to purchase the car, said car had been magically sold the night before. Perhaps I'd like to buy something else on the lot, though? This probably doesn't fall under the State of Illinois laws against bait and switch practices, but it sure should. If you value your time and money, stay far away from Castle Buick. read more

Castle Buick GMC very nice, clean looking dealership. Bought my low mileage 2012 Used Nissan Maxima. Good test drive, good price, had it examine. But when came to cleanliness, very poor. Car wasn't washed and stains on the seats, food and potato chips in the back seats. Ask my sales person to have the interior of the car clean, the car was brought back vacuumed, no detail ?!! WOW! After my experience with my dealership.Went to other dealerships with friends searching for used cars and saw cleaned detail used cars. Big difference ! My sales person knew nothing about the car I wanted. I knew more than him. He debated me on the gas the car took and he was proved wrong in the car Manuel. Also seem to be pushy and more concern with his commission I suppose. My experience with Daniel in finance department was very pleasant, even when I returned back to the office with many questions and to discontinued some paper work, he was very professional and pleasant with my situation.. To sum it up. Beside my dirty car I bought. Due to my home work on the car, I am fortunate and pleased. This dealership sell dirty used cars, exterior and interior. Do your home work. read more

I went for an oil change & I'm use to dealerships & even Jiffy Lube checking fluids and giving recommendations for car services but not here. If you're not paying an arm & leg for them to service your car they don't really appreciate your business. Serviceman had an attitude! I will go to another Buick location from now own because every visit to this one has been a bad experience as well as service. Never Again! read more