brought our car in for service keeps accelerating while driving had one minor accident while driving brought it to service department kept telling me nothing was wrong with the car it appears they think we are liars department very rude said we could leave the car in 2 weeks if we wanted a loaner car not sure what planet they are living on this is a real safety hazard I will never buy another Lincoln after this the service is no better than working with a dodge service department spending the extra money for a Lincoln was a waste of money if looking for quality customer service read more

Excellent experience in buying my vehicle here. The sales associate that I worked with was very professional and worked a good deal for me. The dealership itself is a very nice facility. read more

They are the worse they literally lied to me about my lease options then when I spoke to manager he was so rude to me. He was disrespectful when I explained the situation basically worst experience I ever had. I have been a loyal Lincoln owner for over 15 years but I am done they are unprofessional and rude and don't explain things thoroughly don't let them fool you. read more

We purchased a new vehicle from CFL in July of last year. We were treated like royalty during the buying process and told how great the dealership was, which was true in the beginning. When scheduling service for our vehicle I spoke to Jerry Giilian, and discussed problems with the vehicle and scheduled to have valet pick-up at my home. The day of the appointment no one showed up to get the vehicle. I called the dealership and was told the pick-up was never scheduled nor had the problem with the vehicle been documented. Since we purchased the vehicle I've gotten the distinct impression that because we were not celebrities or rich we were pushed to the side. I have sent correspondence to the GM and been ignored. No one there seems to care. We had previously taken the vehicle to them for a light issue they couln't fix, so I had to take it to another dealership to have it fixed The only reason I took the vehicle to CFL was our first 3 services are free. Well we have decided to take the vehicle to our dealership, Parks Lincoln in Sanford and pay for the (free services) future services. They appreciate our business and treat us with respect. We only regret not paying the extra $2,000 and bought the car from them. Don't be fooled when you walk into the showroom with all the smiling faces, because that is where the good part of the dealership ends, but if you have plenty of money then they're for you, but not if you're the common man. read more

28 lincolns later I don't think I will ever purchase another because of this dealership. They refused to warranty tires that I had just put on saying my 80 old mother refuses alignment. Which voids the warranty. Really she doesn't pay I do and I would never turn down something that voids a warranty on such an expensive purchase o read more

We could not be happier with the customer service we received at Central Florida Lincoln. We had purchased three other cars from them, and the customer service this time was even better. The price of the new car was incredible and the sales person, Amine, was great. We will certainly be a future customer. David and Kay Godfrey read more

I was trying to buy a new Lincoln Continental from them .You would think, that since there a Lincoln dealer that would be E Z . Wrong I gave them a deposit of 3,000. on car and agreed net price, they charged it to my credit card.So I now ask them to email the the receipt showing the balance due.So this is where it gets wired, they now wanted more money for the car. So I call Lincoln motors, they talk to them and they say that,the car was sold. Well it was not sold! I got the same car same Vin # *&*# and for a lesser price at a different dealer . So the long and short there not to be trusted. I did get my money back but what a waste of time read more

Over the past 40 years of trading cars, I've never dealt with a more professional car dealer. I went in to trade my "cherry" 2010 Corvette GS, and drove away in a gorgeous 2014 Lincoln MKX. I was so impressed, I went back home and brought my wifes' car down there and traded it too. She now has a brand new beautiful Lincoln MKZ, and SHE LOVES IT! I very rarely recommend car dealers, but this one is worth your time. Ask to see Daran Bucknor and tell him Charlie Sent You! Thanks for a job well done Daran! read more

I have bought my last three Lincolns from this dealership. This dealership has a family environment and friendly staff. There is only been one problem with the Lincoln I have had and it has been taken care of quickly. I bring my car back regularly for service and the service has been completed quickly and efficiently with my car clean every time. read more

Our experience was very poor, hustled like crazy and poorly handled. They even upset a pregnant women that drove also 3 hours away to see the same car we wanted, she threatened to sue them and offered to pay cash, so they let us go even though we were pre-approved by our credit union. All in all, I would never reccomend this place, not even to my worst enemy. read more

Buyer Beware!! I am a 71 year old woman who went in for an oil change on my 2011 Lincoln MKT and asked what my car would be worth on a trade. I was hustled, conned, & intimated into a new 2016 Lincoln MKT. I wasn't able to contact my husband or family for any input. I spend over 4 hours in the dealership & I was confused, tired, & hungry. I would have signed anything to get out of there. I had the worst experience I ever had at any car dealership. Be careful, & don't go alone.... read more

I did business with Central Florida Lincoln on 7/29/2020 I contacted them two days before on a 2014 Lincoln MKS that they had on the lot for sale for 67 days, the car had a OPEN RECALL on the Car Fax even after they had it for 67 days, I told them I would fly down buy the car and drive it back to Michigan and I wanted the OPEN RECALL fixed, they are a Lincoln Dealer by the way, I flew down , the OPEN RECALL wasn't fixed it wasn't gassed up and I got one key with the car, having been aquatinted with Varsity Lincoln and Hines Park Lincoln in Michigan I can only shake my head at Central Florida Lincoln and their shoddy way of doing business...it gets better , at the bottom of the purchase order there was a charge for $332.70 for plates , title and registration,I told them I wasn't titling the car in Florida and all I needed was a transfer plate for $20 to get it back to Michigan, the salesman handed the phone to some shyster who told me " we have a outside agency that figures our title fees" I said the only agency you use is the Florida DMV, anyway with Covid 19 going on it took awhile but I got through to the DMV and they substantiated my view of the transfer plate and that the dealer jammed me for extra cash. I contacted the Florida Attorney General and filed with them and the Florida DMV. BEWARE OF THIS DEALER read more

Just leased my new vehicle from Amine. I have to say this was the best car buying experience I have ever had. Amine was professional, intelligent and friendly, I never felt pressured or rushed and the dealer is very clean and beautiful. We were treated like royalty. Great salesman and great dealership. Simply the best. read more

Excellent customer service, they go out of their way to make sure you are a satisfied customer. James and Mike are awesome !

I purchased the 2015 MKC. The service was impeccable. Everyone knew their role and played it in a timely manner. Ive purchased a few vehicles and never have I not spent the entire day in the dealership. The service from everyone on the team was seamless and my time was a priority. It was as if they held my hand through the entire process making sure I knew about my purchase and every feature that the car included. I drove from another city so the last thing I wanted was to sit in the dealership waiting. They made it a great experience and I will continue doing business in the years to come. read more

I am to say the least very dismayed at your service department. I have a problem with my car thats the same part you replaced less than a year ago, That took you over a week to fix the last time. Now I call up due to the part not working again, and your answer is yes you will fix it, but no I can't have a loaner for the time the car will be in your shop due to a warranty part not functioning correctly. So here I am having to bring my car into your shop to fix something that never should have broken, and I am expected to get a rental for this?... Interesting. So yeah I am going to sell the car, I have quotes on it already and offers pending from a variety of dealers, and I am going to make damn sure #1, never to buy a lincoln again. #2 to make sure everyone knows of my woes with that car, and #3 The pathetic satisfaction your dealership gives to its lincoln owners. I will sing that loud and proud, and make sure everyone I know, knows never to buy a lincoln, and NEVER to buy one from your location, or any other car from your location, based on how you treat your customers. When the problem is yours, you step up, when the problem is yours you don't leave your customer's in a lurch...and expect them to get a rental car for something that should not have broken in the first damn place. I am sorry I ever did business with your facility, but I will say, it will never happen again. read more

I bought 2013 MKS march 2015 and the salesman was Amine, Amine and Mike the sales manager charged 500 more than what we agreed on, 2 weeks ago I contacted Amine to trade in my car with a new one, he said I'll call back he never did so I called him again and he said he will call me back never did. I called him at least 5 times then last week we talked and he said for sure he'll call the following day before 12 noon, never did, I called him today and he did not know what to say and I told him i'll just go to another dealership, these sales people have zero customer service, I don't recommend anyone to buy from Amine nor Mike read more

When I bought my new MKX there was an addendum sticker on the window next to the Ford window sticker. The second sticker said that there were $1500 worth of dealer options installed in the car. I purchased the car thinking that the options were on the car. After the purchase I asked about the extra services. I was then told the sticker on the car window that listed the exact msrp and the stock number of my car was just a "quote" and the extras were not really on my car. The sticker that looked just like the Ford sticker led me to over pay for the car because I believed that the window sticker included features on this car. I will send you a copy of the add on sticker, but there is no way to attach it to this form. The dealer had failed to correct a warranty issue after 2 visits and misrepresent the vehicle. I will not be returning to them for any reason. I believe I am due a refund for the services that were supposed to be on the car. Today, the dealer called and I explained my position he told me I was being unreasonable. At some point I said something like "thats bullshit" one time. He lectured me on my language then hung up on me. read more

went in to purchase a 2010 MKZ advertised. Armine salesman was nice. WATCH OUT when you get to financing. The finance man is a FAST TALKER N FAST MOVER, what was to be pleaant turned our lives into a NIGHTMARE. He talked us into a $43,000 LEASE, with all extra ins. on wheels and coverage. We wanted a purchase with life ins and we had OUR OWN FINANCING, For a week straight we called and went in telling them we could not afford this $558,00 payment, plus we put $3,000. down!! I spoke to 3 different men, Joe, Mike, and Armine and they would not take the car back, just kept saying to - drive it- enjoy it- now we are stuck with a car we can not afford. They love the seniors, I over heard one say -here comes a guaranteed sale!! I wrote Ford Motor co. which sent letters to this car dealer to no avail. STAY AWAY UNLESS YOU HAVE A LOT OF CASH TO SPEND. All they want it to make money and do not care about the customer. Our salesman Armine was sympathetic but said he could do nothing.. Would NOT recommend this dealership the worst EVER. Spoke to other car dealers in their area and they coudot believe how they treat their customers. read more