THIS COMPANY ROCKS! Great customer- CARE! I called and left a message to see if they buy…read moreappliances. I got a call from a awesome gentleman, who gave me information on who to call-- as for him not buying used appliances. Additionally, he stayed on the phone and gave recommendations AND how much I should sell for! He was so pleasant and helpful! This type of customer service is RARE! Thank you, Express Appliance Outlet! If I move back to this area, I will buy from this Company!

This place is the best! We needed a new dryer and we needed it right away. After looking online at…read moredifferent places and seeing that many of the models we were considering would not be shipped or available for more than a month - I have four children living at home, no way could we go a month without a dryer! - and were simply out of our price range we headed to Express Appliance. I had given up hopes of getting one of the nicer dryers and began looking at very basic models. However, I was able to get an awesome extra-large capacity (did I mention the 4 kids?!) dryer for several hundred dollars less than anywhere else - bringing the price right into our budget. Yes, there was a dent on the side, but seriously who will ever notice that? And honestly, who goes in your laundry room outside of those who see you first thing in the morning with all your own personal dings and dents! Tim was amazing! There was a black smudge on the front of the (white) dryer and I asked him if he thought I could paint over that (I wasn't too concerned about it, but just in case I wanted to make it look perfect) and he offered to do that for me before we left! He helped my hubby load it into the back of our minivan (4 kids, remember...) and we had it home and running before the next load of laundry was ready to be switched (4 kids, remember... laundry is an everyday event in this house) and I love it. It works perfectly and even if there is a problem I have faith that they will stand by their word to help me get it fixed, but I do not see that happening.

My husband and I moved into a home with no refrigerator and needed one FAST. I saw Express…read moreAppliances' ad on Craigslist and we headed down to Boise from Kuna. Masks are required, but I forgot mine. Express Appliance supplied me with one so I could enter with my husband (THANK YOU!!) We found the frig we wanted and went with the financing option. It was super quick, easy and immediately approved! They gave us a fast delivery of 3 days and when Matt arrived to deliver, he was VERY nice and friendly which made my day! He put the frig exactly where I asked, was fast and professional! He made the interaction a pleasure! You have a great asset in Matt! Please let him know how much I appreciated him and how nice he was! We will tell our friends about Express Appliance whenever they need a new appliance! VERY IMPRESSIVE! Thank you so much, Matt and Express Appliance! You all ROCK!! A+++ Company!

I purchased a used dryer here 4 years ago, I had them deliver it, set it up & haul away the old…read moremachine & it's been working great! Based on that experience, I'd give them 5 stars. I took off a star bc I returned recently as I needed to purchase a set of stackable machines, but unfortunately they stopped selling used appliances, which was very disappointing. Customer service is excellent, they take care of you the moment you walk through the door, & are very professional. Prices are as low as you can get for new machines. If I was looking to buy new, I would purchase from here.

I called these folks up to see about recycling an old refrigerator. The said to just drop it off in…read morethe back. Really nice to not have to pay to take it to the dump and know they will put it back to use. Great folks.

This company was hired by my property management company to replace our dishwasher, stove top,…read moremicrowave and oven. They went above and beyond to install everything just right, and I could not be happier. We even had to hire an electrician to upgrade the electrical outlets in the kitchen, and they were able to coincide appointments just right. In addition, the dishwasher, since it is recycled, had a part that needed replacing. It took a while for the part to arrive due to the Covid-19 situation, but the part finally arrived from WA. Josh, the repair technician, came to replace the part, worked diligently to resolve it ASAP, and then it worked just right. Other than the dishwasher, all the other appliances have worked just fine. Now since the dishwasher just had a part replaced, it has been acting up again, so I had to call again for another repair appointment. I'm confident that it will get resolved as they have been great since the beginning. Thank you for the wonderful service and the ongoing support.

UPDATE: So shortly after I posted this Mr Appliance called…read moreme. We talked about my problem. Marty came out and said the board is fine but my washer shouldn't be wobbling like that. He wanted to replace the struts, but didn't want to charge me any more money because he wasn't exactly sure if that was the problem. So he came out again replaced the struts. That didn't work. He said it could be a spot weld that needs re-welded or the ring is shot. Neither is worth fixing since we can buy a new washer for that amount. Mr Appliance didn't charge us any more money. They did right by me and I wish this was a 5 star but one employee needs to learn to keep his ears open to listen to customers and not voicing his opinions. Thanks again for making it right. This place doesn't listen to you. First off I told the office to call my wife, since she is home and I'm at work. I told them that the control board was replaced but it wasn't calibrated and personality checked properly. That is why it is unbalanced all the time. So Curtis showed up and right off the bat said sounds like the motor is going out, front load washing machine never clean your clothes, the pedestals are the problem, shock absorbers are causing it to be unbalanced, and finally said it was the struts are going bad (I mean the shocks). Of course he had to call his boss to confirm. So we gave them $130.00 for nothing. I just wish they had listen to me. I did a lot of research.

Christopher thank for your expertise, knowledge in taking care of our LG stovetop appliance plus…read morealways making our appointments as you scheduled them! Thank You!!!!

Jesse and Carter went above and beyond in diagnosing a problem with our dishwasher. They were super…read morepolite and respectful, explained what they were doing and what they found, took great care in doing the work and removing/installing the dishwasher, etc. This level of service is becoming harder and harder to find, but Nextgen is definitely the real deal. If all of that wasn't enough, their pricing is extremely reasonable. Absolutely honest and trustworthy folks.

Got a dreaded error code on our refrigerator and they helped us texting me back in the morning…read morepromptly and helped me navigate parts warranty with manufacturer saving us a lot of money - Jesse was a great tech prompt, flexible, and communicative - highly recommended!

Purchased my appliances for my new home in 2017 for $11,000 (Bosch) plus washer and dryer for…read moreanother $3,000. The replacement of microwave was nonexistent after failing multiple times to communicate with the owner. Gave me a one year extended warranty. Really! Washer and dryer are just ok.

How disappointing - a local store with such poor service. I entered the store on March 1 looking…read morefor a new dishwasher; no one even said hello. I started looking around and while doing so, a young couple came in looking for an upright freezer. A man was sitting behind the desk inside the front door and acknowledged their presence and told them in so many words he could not help them, never getting up from the desk. They left, I looked a little more and then left and again no acknowledgement. I will have to go to a big box store, even tho I will probably have to order it. I know business is booming now, but remember when the bottom fell out? It could happen again and local businesses suffered the most and I did want to shop local:(

My new washing machine arrived today and when they moved out the old POS appliance king one to…read morehopefully take straight to the dump - there was clearly an oil leak all over my floor. (See the last photo) Appliance King responded to this review on Google to say they have no recollection of me in their system, I'll give them a hint - I paid for the repair to be done the 2nd time with my card. Everything else is under my fiancé's name. So again, don't waste your money here!

The range that I purchased at this store (which is no longer in the location where I purchased it)…read moreworked for exactly 14 months and 6 days. The entire time the burners on the stove never worked correctly or rarely at best and the oven had similar problems. By not working correctly I mean you would select medium heat for one of the burners and find it heating at the highest (boil) level and then intermittently varying the level of heat. The oven also did not heat correctly but with a little experimentation and trial and error I learned to adjust to these oddities. Now 14 months and 6 days after I purchased this item from Appliance King the oven's heating unit caught on fire in two spots. I luckily was standing near the unit and noticed that it was on fire (in two spots) and I just turned the oven off and that took care of the problem but the oven does not work at all now. So I dug out the receipt and reviewed the "Warranty" information and this is the exact way their 6 month warranty was worded "6 month warranty - (IF NOT IN THE FOLLOWING CITIES (BOISE - EAGLE - MERIDIAN - STAR-KUNA - MIDDLETON - CALDWELL, AND NAMPA), ITEM MUST BE BROUGHT TO APPLIANCE KING FOR WARRANTY REPAIR) Notice the word NOT here in the first line of this "Warranty. In other words, the warranty is NOT in effect if you live in the Treasure Valley area (where you purchase anything from them). Based on how it's worded it means to me that there IS NO WARRANTY AT ALL UNLESS YOU DO NOT LIVE IN THIS AREA. Not that the 6 month warranty would have helped me but I find it odd that this company offers a 6 month warranty ONLY if you DON'T live in this area. I will now be looking for another range but I can guarantee that I won't be purchasing anything from Appliance King. And I will be examining the "Warranty" before I pay for another range.