They were very helpful and quick with the job I was very happy. I highly recommend themread more

Service is excellent. They always get us in within a day or 2 and have been great with any and all…read moreissues we've had with our cars over the years. They are honest with pricing and with the issues/ repairs needed. We've gotten new tires from them, rotations, balancing, tire repairs, new tire pressure sensors, etc. They have always been true to their estimate of timing and we've never had a problem with quality. Highly recommend.

Pleasant, friendly service made this a great experience. I've always gotten great service here…read more One note: Using the website to make an appointment for this oil change worked, but seemed to take about twice as long as a phone call, mainly because I had to reenter everything that Sullivan already knows about me and my car. There should be a way to save my profile and login later.

Called ahead to see if maybe I could come in early as my schedule opened up and the person on the…read morephone said by all means come in. I showed up and not only did they start the service on my vehicle, but the person behind the counter, Peter, did it himself! This is the true definition of 100% customer service satisfaction. I'll never go elsewhere and I don't even live in Melrose, I drove there from Boston.

**Note that you won't find this review on the company's website because the owner, Jaime Dovale,…read moreremoves all negative reviews ... which, in addition to being deliberately deceptive and dishonest, obviously defeats the purpose of reviews.** Certified. Automotive. Disaster. Without question, this was the worst experience I've ever had as a consumer of any product or service (I'm 58) ... nothing else even comes close. This saga spanned over 2 1/2 years ... it wasn't an isolated incident, and certainly not an outlier. I made the terrible mistake of trusting Jaime Dovale to do a full body-off overhaul of my 2006 Jeep Wrangler, and I couldn't have made a worse choice. Dovale said he was capable of doing the job and estimated that it would take 4-5 weeks. The scope of the project modestly increased as we proceeded, but I ultimately didn't get my Jeep back for 6 months (25 weeks to be exact) ... and only then after frequent visits to check on the status and many requests for completion. When I finally picked up my Jeep, Dovale's endless drivel and empty promises collided with reality ... and reality has prevailed from that day on. I received an absolute mess with which I've been dealing ever since ... a vehicle so riddled with problems that I had to take it back to Certified Automotive Disasters 15 times in the next 13 months ... appalling by any standard. Just think about how insane that is ... 15 times, AFTER he did a full overhaul (ultimately, 17 times in 25 months). And I also had to schedule 3 appointments with a local Jeep dealer and 1 appointment with an auto glass shop to fix problems that Dovale was unwilling to acknowledge, incapable of fixing, or both ... for a grand total of 21 returns in 26 months to fix virtually everything he and his hack techs touched ... and problems remain to this day. Dovale ruined a vehicle that I bought new and had always meticulously maintained ... I now have problems that didn't previously exist (most infuriatingly, water leaks thanks to Dovale's hack body work ... which means my interior gets soaked every time it rains), and he doesn't have the ability or integrity to fix them. NAPA has a limited two-year warranty on its parts and labor, but it turned out that much of the hack work that Dovale did on my Jeep wasn't covered. Yet Dovale falsely claimed, repeatedly, that ALL of his work was covered by a two-year warranty ... a complete lie. He finally admitted (via text) that, actually, he has no written warranty ... which means no warranty exists ... by far, Dovale is the most dishonest businessperson I've ever encountered. I complained to NAPA about a rear main seal leak that Dovale failed to fix twice, and that he then denied was even leaking ... after the local Jeep dealer confirmed that it was the seal, NAPA paid for me to have it repaired at that dealer ... I have the reimbursement check to prove it. Whoever heard of an auto repair shop that is so incompetent that they pay to have the work done at a dealer? I certainly hadn't ... until Certified Automotive Disasters. There isn't enough space in this review to explain all of his careless, sloppy, incompetent mistakes, including many that put my safety at risk ... far worse than a bad DIY job. I've had exponentially more problems since Dovale 'fixed' my Jeep than I did in the previous 15 years combined ... body work, clutch, 4WD, wheel balancing, steering/suspension, exhaust/tailpipe, check engine light, alternator, rear main seal, door seals, header seal, windshield, rear wiper, tailgate hinges/alignment, headlight alignment, turn signals, damage to interior, and the list goes on. And on top of the mind-boggling list of problems/mistakes/errors, the stress, inconvenience, and disruption to my life that he caused is incalculable ... constant and nonstop. I wouldn't trust Dovale to properly inflate a tire ... but if you don't value your vehicle, your money, or your time, then Certified Automotive Disasters is the place for you.

I couldn't recommend Jaime, Steve and the team at Certified Automotive more. they are honest,…read morethorough, have very reasonable pricing, communicative, and professional. When my 2017 Audi went out of warranty, I started going to Certified after first referring a friend based on another friends recommendation. I couldn't be happier. I never again have to be worried about work being completed properly or being overcharged. Never. I really like them a lot. A++

Got me in same day and great service with a good price. Tell you to come back to check on things…read morefor free after 25-50 miles.

One of the very few independent, family run tire shops left. Extremely good and fast replies for…read morequotes and information. Bob was very patient answering questions about many different tires. I looked into chains like Sullivan Tire, but they charged extra for things that should've been included, like cleaning off the wheel rims. In the end, you really don't save very much and you take your chances that your particular installer knows what they're doing. Fahey includes free lifetime rotation and balancing, which is a very important added value. Plus, all the crew there were pleasant to deal with and very knowledgeable.

I bought 2 used tires a few months ago and one tire was no good and the manager took my phone…read morenumber down and said he would get get me a good tire but his warehouse did not have one and I have made several attempts to have them straiten it out but I keep getting the brush off and they obviously are. not going to make good on this matter DO NOT BUY USED TIRES HERE THEY ATE A BUNCH OF RIPOFFS AND I WILL NEVER GO BACK THERE

Great prices and great service, I've used them a few times and they were fast and had great…read moreservice, they didn't speak English well some of them but they are friendly and the office girl is very friendly and she speaks English well, so I would give them a 5 star and I never do

This the worst tire place in business. I had tire that had a nail in the sidewall. I plugged it…read morejust to make it to town crap tire... I must point out that you should never plug a side wall in any condition. I paid 300 for a new Michelin tire. I started to loose air in my right tire upon which I thought was perfect. I brought it to a gas station they put it on a lift to see if I had a nail in it. That's when we realized the low life losers at town fair tire. Took the tire that was plugged on the side wall reversed it to the inside of my right tire. I went back with my receipt they denied ever doing this. Instead of giving my money back the ran me around with managers that put in hold for an hour then hung the phone. Use caution when doing business with theses people if you choose to do so.

Town Fair Tire - Saugus, MA The service at this location is…read moreconsistently poor. It takes them 10-15 minutes just to write up a simple order. If two customers are ahead of you, you'll be standing there for close to 30 minutes before anyone even starts helping you. There is no sense of urgency or efficiency. The pricing is also misleading. They quote you a tire price that sounds reasonable, but the moment you agree, they start adding extra charges for installation, balancing, and road-hazard insurance. Those added fees easily push the total up by $100 or more for a set of four tires. When I questioned their "price match" claim--because they advertise that they won't be beat--they admitted they only match the tire price, not the full, real-world cost of getting the tires on your car. Meanwhile, Costco's price includes installation, balancing, and road-hazard coverage. So no, Town Fair does not actually match Costco. This isn't a one-time issue. I've been here before over the years and it's always the same routine: an attractive price up front, followed by a higher final bill once all the extra charges appear. It comes across as a bait-and-switch tactic, and they've been doing it for years. If you want fast service and an honest, all-inclusive price, go to Costco. They can write up your order in under five minutes, and the price they tell you is the price you pay. Town Fair's claim that they "won't be beat" simply isn't true once you look at the full cost.

The store in Saugus is the worse, had an appointment went there when I told them my appointment was…read morefor 2pm, they told me no mechanic was working. Ask them why did you schedule me at 2pm, told me you can go somewhere else.Bad customer service so I took my business else where.I will never go back there again.

I had some bad cupping on my front tire 235/40/19 and I bought a new tire to get it mounted and…read morebalanced. I put the wheel in my other car to bring it to Mavis because I don't want them to over torque my wheels like they usually do. they do it and the tire is on backwards I went here because it was my only option as everywhere else is closed Sunday. I ask them to put it on correctly and they did but they barely balanced the wheel as the car drives like sh*t now above 60mph idk why I keep going here the guy at the front is really cool but the people working in the back really have no idea what they are doing