1. Champion Aire Heating and Air Conditioning

1. Champion Aire Heating and Air Conditioning

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Champion Aire Heating and Air Conditioning

4.2 (45 reviews)
Closed 8:00 am - 5:00 pm

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This is the result of the water damage in our bathroom ceiling after a Champion Aire tech bypassed a sensor, which allowed water to overflow

This is a two-part review. The first part: the installers we had were very good, although it took nearly two full days for them to replace a coil and and compressor unit. They did cover the floor with tarps and were very courteous. The job they did was commendable. Now, for Part 2. We had a tech named Steve come out and look at one of our two AC units. We were getting no cool air downstairs. He told us that we had a bad sensor on the drain pan. The sensor is designed to sense water in the pan. Too much water turns off the AC. We had a previous repairman who told us that water was accumulating in the pan and that we probably had a coil that was leaking, thus the water that normally accumulates wasn't going down the normal drain lines. He vacuumed the water and told us the next thing to do was probably replace the AC, but, he said we should get a second opinion just in case. Enter Steve (the tech) of Champion Aire. He wound up bypassing the sensor, saying it wasn't needed anyway. He got the AC working that way. But, unbeknownst to us, water continued to drain into the pan. Without the sensor hooked up, the water overflowed the pan and went into the master bathroom ceiling. Long story short, it cost nearly $1,500 to have the water damage repaired. I forwarded photos of the damage to Steve, who said he would look into it. Nothing ever happened. We never heard back from the owner. At one point, I was communicating with another Steve, who does the scheduling/assignments, thinking he was Steve the tech. Obviously, no one in that company communicates very well. Despite that the work to replace the coil and compressor was satisfactory, the fact the company took no responsibility for the water damage leaves us no choice -- we can't recommend this business. We also were not given a choice to what compressor was installed and not informed about any financing choices, even though both are listed on their web site as options. This company chose not to bear some of the water damage cost and, by doing so, lost our business and potentially thousands of dollars worth of maintenance and new AC units down the road. What smart company would do that?

B K.

I contacted them on yelp messages on yelp 10/7/18 and got a response back on the 15th.... IT TAKE 8 days to answer back yelp message?? Someone needs to keep their eye on their customer service! I already booked an appt to different company, who got back to me same day... make sure you work with a company with communication priority!

James B.

The tech had a family emergency and the owner came out to make sure I was taken care of. I would highly recommend this shop. Jake (owner's son) is great with customer service. PROFESSIONAL!

Poor installation lead to a leak

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3 months ago

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11 months ago

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4 years ago

Not recommended. Do not trust this company to work in your home. Bad experience. Will not do the right thing.

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2 years ago

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3 years ago

They did a good job on the service call, but the technician pushed so hard to sign up for a maintenance program it was almost uncomfortable.

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4 years ago

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4 years ago

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7 years ago

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8 years ago

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8 years ago

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8 years ago

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8 years ago

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7 years ago

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7 years ago

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8 years ago

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6 years ago

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7 years ago

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9 years ago

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7 years ago

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9 years ago

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8 years ago

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8 years ago

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6 years ago

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7 years ago

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5 years ago

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9 years ago

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8 years ago

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8 years ago

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9 years ago

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6 years ago

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8 years ago

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9 years ago

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8 years ago

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8 years ago

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7 years ago

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9 years ago

Eddie and crew were awesome. Very informative very professional. Also great work and great price. Would strongly recommend champion aide.

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9 years ago

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8 years ago

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9 years ago

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7 years ago

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Ask the Community - Champion Aire Heating and Air Conditioning

Review Highlights - Champion Aire Heating and Air Conditioning

Then Eddie, the owner has given the very competitive quote and immediately worked on the schedule with the tenants.

Mentioned in 16 reviews

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Friends & Family Heating And Air Conditioning

Friends & Family Heating And Air Conditioning

4.9
(779 reviews)

Service person listened to my requests and answered my question. Preformed very professionally…read more Explained what work he did and what supplies and parts were used. I feel I got a job well done and cost was reasonable.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

Shawn Lambert HVAC

Shawn Lambert HVAC

4.9
(429 reviews)

Great service and always prompt with replies and appointments. Would definitely recommendread more

A few days ago, we experienced a power outage, and my air conditioner stopped blowing air. After…read morereading several reviews, I decided to have this company come and check my unit. I was informed that the diagnostic fee would be $89, which would be credited toward any necessary repairs or services. Devin came out to assess the situation. He discovered that a fuse was burned and replaced it. He also checked the AC capacitor and noted that it should be within 5% of 12.5 volts, but it was slightly lower, so he recommended replacing it. He quoted me $169 for the service and the capacitor. While checking the unit, he mentioned that another capacitor on the roof also needed to be replaced, quoting $285 for that part. Additionally, he clarified that the $169 service fee did not include the cost of the indoor capacitor, which would be an extra $165. I found this pricing quite unusual and expressed my concern, to which he replied that these parts are generally expensive. The total came to $589, but Devin said he provided a discount, bringing it down to $500. I asked him to leave the old capacitors for me to inspect. After doing some research online, I found that one capacitor was priced under $20 and the other slightly above that amount. I have included pictures for your reference. Essentially, the initial issue was a burnt fuse, and the two capacitors were replaced because they were old and potentially damaging to the unit in the future. However, the pricing for these parts feels dishonest. I had read many positive reviews about this company, particularly praising Shawn's honesty, so I am left feeling disappointed. It's disheartening to think that in our community, some may take advantage of others simply because they can. I believe we should treat each other with respect and integrity, especially when it comes to services we provide and receive. Unfortunately, my experience here has led me to feel that my trust was misplaced. I would not recommend this company; integrity is not something you can sell. AC unit is working all right as it did before.

Pure Air

Pure Air

4.8
(171 reviews)

I took a chance on Tom and Pure Air solely based on yelp reviews and his service location. All I…read moreneeded was to service or possibly replace an old wall furnace heater unit. Tom came to assess, said he could fix but seemed hesitant. Our house is old, we had an ugly old non working swamp cooler sitting on our roof w a big gaping hole in our hallway. We asked if he could work on the swamp cooler too which he said yes, but he actually suggested we consider upgrading to central heating and air. I laughed at that because I had a few quotes from others (central heating and air has been my dream since I bought this old freezing house). The quotes I received from a Costco partner was $50K! You read that right, $50,000. Another was $30k. As you can see w quotes like that my chuckle at Tom's suggestion of central heating and air was warranted. However, when I mentioned my previous quotes I think Tom might have laughed. He quoted us for the removal of the wall heater, swamp cooler, and a brand new central heating and air unit, not even 1/2 the price of one of the lowest quotes I'd received. We couldn't believe it. We jumped on it and his team got started a few days later. Watching them work together was literally a joy. Talk about team work! Always on time, clean and efficient, the job was done in a few days. I've lived in this house since 2009, and I no longer have to wear layers to bed. We're so happy with the service, the unit and even the cosmetic repairs on the roof where the ugly swamp cooler sat, and the hall where the wall heater was and the open rusted hole in the hall ceiling from the leaking swamp cooler shaft. Words cannot express my gratitude. It's the little things people take for granted as I never thought we would ever be able to afford central heating and air. Our plan was always to do some minor fixes so we could list our house for sale, but now I just think I want to stay here and love it a bit longer before we list it. Thank you Tom and team! You guys are first class and whenever anyone asks me if I know someone, I'm gonna be sending them to you! You guys are awesome and do fantastic work! Thank you thank you thank you!

While I am very thankful for their rapid response and fixing my AC unit, my only gripe was the…read moretechnician came an hour late from the agreed window. It was in the middle of summer, so the timing was important.

Thomson Air Conditioning

Thomson Air Conditioning

4.8
(636 reviews)

I was having a heater issue. My heater would come on when it wanted to. But of course it wouldn't…read morework during the cold nights. Thanks to yelp, I found Thomson Hvac The tech and I thought it should be a simple fix. He inspected my entire system, diagnosed the problem, and quoted the job. We moved forward with the fix, and it worked fine, and then it didn't. After a few more visits, and some more parts and tinkering, it finally started working properly. Although it was a strange and difficult situation, they stuck to it until the problem was resolved. The techs Danny and Mark went above and beyond to make sure everything was good. Another thing to add, the way the company communicated back and forth with me was great. They answered every call and every text. Most of the time I spoke with Stacey and she was great. If you're looking for an honest and professional company, this is it.

My mother recently engaged a service provider for routine maintenance on her air conditioning unit,…read morewhich included the installation of a new Honeywell thermostat. Subsequent to this service, she has reported that the air conditioning is not effectively cooling the premises, with only the fan operating. I advised her to adjust the thermostat to a lower setting. Given her advanced age of 90, her discomfort with the warm air became increasingly pronounced. Today, in collaboration with my brother-in-law, we investigated the issue. We observed that while the unit appeared to be functioning, it was not producing cool air, despite the outdoor fan operating correctly. During our investigation, we contacted the service provider, Thomson. A representative stated that only the thermostat had been replaced and that a service technician could be dispatched for a fee of $159, suggesting a potential wiring issue. Upon reviewing the Honeywell thermostat instructions and wiring diagram, we identified that the thermostat had been incorrectly wired to the "W" terminal. After rectifying this wiring error, the air conditioning unit resumed normal operation, producing cool air. I subsequently contacted Thomson for clarification regarding the initial service. Their response repeatedly referenced a previous replacement 14 months prior. While their online reviews are predominantly five-star, our experience suggests a lack of professionalism. This incident raises concerns about the necessity of recommended services and the quality of workmanship, potentially indicating errors or intentional oversights during the initial installation.

Champion Aire Heating and Air Conditioning - hvac - Updated July 2026

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