My favorite type of dining is mongolian BBQ. I've been to a number of different restaurants and Chang's seemed like a find based on the reviews. Chang's was clean and the bar was attended. The food was good quality. However, the choices were very basic and lacked creativity. The beef was very thin, and it took two bowls to fill a plate because the large cut was taking up a lot of space. The suces choices were the basic flavors (soy, ginger, garlic, hot oil, seasame oil, vinegar, salt water, sherry and sugar water). there was no house sauce, and no chili sauce which is the pride of most Mongolian BBQ's. The rice paper was inedible and the rice was cold and sticky. Overall, the flavor was on dimensional but the cooks were good and made it work. I was not impressed. read more

Kind of expensive for dinner, only difference with dinner and lunch is dinner has crappy shrimp that are tiny and flavorless and crappy salmon and squid ( have not tried the squid yet). Lunch is an ok price for 9 dollars. I would only suggest going for the lunch. They do serve ice cream at the end of each dinner and you can have free rice, rice paper and soup with the meal(egg flour and hot and sour). read more

We love Chang's, but tonight was the worst service we have ever had. First when we walked in my boyfriends' mother noticed that cashiers were pointing and making fun of myself about my weight (yes, I'm overweight but I don't feel the need to be judged). Then when the server came to give us drinks she didn't give the full order when she came back. She set them down and then walked away with a chance to ask her to give us the rest of our drinks. When we went the line, understanding that they were busy but they let our food sit on the grill and burn on the bottom. That, and a number of people brought their plates to have their food re-cooked! The server never came to check on us to refill drinks or ask if we were enjoying our dinner. She did come around to ask if we wanted ice cream, we were deciding who wanted and who didn't she took one order for ice cream and walked away when we asked her to get 2 for the table she seemed annoyed. Over all the food was good, but The service was So Awful! We will return but to different location than this! read more

Our waiter was helpful and attentive! I've never been to a Mongolian grill before but it was pretty awesome for a newbie! A lot of fun to make your own foods and I thought the selection was sweet! The chefs were awesome and so so fast! Also the place was pretty damn clean IMO it's not some effin fancy shmancy place but for what it is its a really nice rad establishment. read more

I love this place! Its been around forever. I know there are drawbacks yet this place has a special place in my heart. I love the ice cream that comes with your meal. The setup may seem worn out to some as you always know what to expect. This place can get sooo busy with long lines and a crowded prep area for your bowl. The service tends to be good. There are times service has been nom-existent. By and large, this place gets it done on a yummy scale. Im sure you can find a fancier joint or more sophisticated with some ambience, but this holds its own with a tradittional setup thats consistent and affordable. Enjoy! read more

First and last visit to this place $14.95 for this meal. The area where you pick the food was a mess. The sauce to mix your foods..we're very very watery. Oyster sauce usually are thick....there just look like they mix with water. Didn't finish the first plate....not worth 15 dollar better meal across the street ..panda express! read more

My favorite buffet! Stay away during.peak hours though. You'll be in line forever. When it gets really busy, the line.is.enough to make you want to leave in an anxiety ridden freakout.. Grill and buffet are too close together. Building needs a remodel, cleaned up some. Unique and delicious! read more

I wish I could score this with no stars!!! Went to have a nice family dinner at changs. The meal started off good. Then took a complete dive. My family ran completely out of water, we never once saw our server. The lady that sat us took our drink order and got our rice and wraps. Did not once get checked on or even ask to see if we needed refills and or if we wanted ice cream at the end of our meal. When we went to checkout they kept coming up with many excuses on why we did not have a server check on us. I get it's a self serve restaurant, but I can't serve myself on my beverage!! I will NEVER go back! Worse customer service ever!!! And it's a shame cause this is a family favorite!! read more

Stopped in to have a quick dinner with my daughter. I noticed they didn't have all the vegetables out that they normally do. I was disappointed. I've never had dinner at a Chang's before, normally it's just lunch. I guess I will keep going at lunch time and skip the dinner. read more

Drove 20 mins to try this place with a take-out order (since many have commented on poor service). Would not make a take-out meal?! Really?

This restaurant seems like it is all about quantity of food, not quality. The chicken didn't taste real.The area where they feature various sauces was really unclean--- it looked incredibly uninviting. The only reason I am giving this two stars instead of one is that the people who work there were attentive and nice. read more

I really enjoy this place. You get to pick out your food. Watch them cook it on the grill. I like the atmosphere. Lunch is probably better than dinner. Sometimes the dinner rush has a line and you have to wait a little. Been to this place multiple times. read more

I took the boys here for my b day. Having no clue how it worked 2 teenagers told me use lots of spicy oil and garlic. Surprisingly it was perfect. The best sauce they came up with was simply doubling the "suggested" ingrediates on the board. It would be 5 stars but the chicken was freezed perhaps too fast and tasted a bit rubbery. read more

Great grill. Nothing spectacular but the selection is good and the dining room is roomy. I'll be back.

Go here all the time. I don't usually do buffets but they cook the food after you pick it out. Sometimes you get a few pieces of other peoples food mixed in with yours but its always good. The waiters don't pay to much attention to you see I usually ask for a second glass of my drink that way I have a drink for my whole meal read more

This is a great place! Its great for groups, casual date nights, older couples, whoever! It's a buffet style place, with an all you can eat setup. They do a good job of keeping the counter clean and the food bins full. Love the place! They do close for a few hours during the day so be mindful of that. You also get wraps, rice and ice cream with your dinner which is great. read more

Out of all the Changs this one is my favorite. It has been here for years and still has the quality. Went here the other night and forgot how good it is. read more

Too expensive for the quality. I think they cut their vegetables with a hammer. The better Mongolian grill has a hot food bar, soda fountain and sometimes fried rice and warm desserts. You won't find these niceties at this grill. Service was efficient. read more

We have been coming here over the years, but we will not be returning. The service was non exsistant, and the cooks were only cooking 3 orders at a time. The cook line took 30 minutes to get thru. And they watered down your food! I'll drive out to Gresham from now on. read more

My birthday is on the 4th of July and they are closed. In the past they've always let me come in the day before or after for my free birthday meal. This year I showed up on the 3rd expecting to be able to get my free birthday meal and they told me I had to come on the day of my birthday, on which they are closed. I mentioned they had allowed me to come in the day before my bday before and they said they wouldn't do it this time. Honestly I don't think their food is worth the full price. And after this experience I'm not planning on going back. read more

Food was frozen. No service and after we were done as we were sitting in the booth talking lady cam over and said can you pay so we can close. Very rude servers. read more

Absolutely horrible service ! I asked the waiter to please stop coming to our table after she saw my sister eating off my plate she took her fork! Continued to check my table invading our space, I was in absolute shock!! I will never be back to this location. I definitely recommend the McLoughlin location in Milwaukie, OR. I can not make this up, the lady did not leave when I asked her nicely 3 times to do so!!... read more

Love the food, but wow the service at this location is HORRIBLE. Very rude and unwelcoming. Also i leave a tip on the table, and both times I've gone up to pay after meal, they ask for a tip. A. I left a tip for the person who was actually serving. And B. I will leave a tip if I want to. So tacky of them asking for tips. I finally went to the Milwaukee location and was shocked at how much better the service was! I will go out of my way to drive there anytime I'm craving Mongolian. read more

I really enjoy Chang's Mongolian Grill.... The selection that they have is wide enough to have pretty much anything you want, and to change things up regularly if you like to. Also, it is a great value... you have to make sure you check the hours though, as they close down between lunch and dinner... read more

my g/f almost swallowed a RUBBER BAND in her food. she had to pull it out of her throat. she discreetly and politely told the manager who instructed her to tell our waitress. The waitress apologized, then astonishingly returned saying that they could not remove the cost of her dinner because my girlfriend had "already eaten a lot of the food" on her plate. We thanked the waitress, gave her a tip for her normal service, paid $30 for dinner for two and WILL NEVER RETURN !!! At first the attitude was fine, then they turned their attitude when it came time to pay as if we were going to put up a major fuss. Over a $15 meal? i was still willing to pay for mine but it wasn't right to treat a customer, one who almost swallowed something disgusting from your restaurant and tried to be polite about it, rudely. read more

Happened to drop in for lunch while we were waiting on our truck being serviced at Courtesy Ford nearby. We were quite surprised that we were allowed to take more than one bowl and choose the amount of meat we wanted as well as going back for seconds if we desired. We were happy to discover that our meal included soup, rice, wraps, and even Carmel or Chocolate covered soft serve ice cream. The food was very good and the service friendly and efficient. We agreed that we will make this our go to place for lunch when in the area. read more

I would have a 5/5 but the past couple visits have made me not want to come back. Don't get me wrong, the food is excellent! The chefs are very quick to get your food out and the customization is unlike anything I've seen. It comes down to the staff. For some reason it seems like the lunch servers are very nice and friendly but night servers are unpleasant. At least, that's what I've experienced. read more

I miss the cute lil blonde girl that use to work there. I believe her name is Tara? She was so incredibly sweet and gave amazing customer service. But other than that, the food is delicious! They need to change the ingredients in the egg flower though, tasted pretty bland. read more

Let me get this very straight: Changs is my absolute favorite and I was a regular when my husband I lived in Salem and Beaverton. I've probably been to every single one. I know. I know. But this Changs...awful! The waitresses sneer at you when you walk to your table with a lot of food and the cooks are absolutely awful! First, they don't cycle through the dishes in proper order, instead they make you wait even longer and then burn so much of your food you get 30% of your food still stuck to the stone. Another irritation is how much water they use, which understandably is for anti-sticking, but they are too inexperienced or bad at it that they just dilute your food instead. I will come sometimes, when I'm reaaaaalllly craving it, but most of the time I'm like whatever, I'll just wait till I go to Salem. I've even gone as far to drive to Beaverton, when I live 8 minutes away! read more

The guy cooking our food was a dick. I understand he was by himself, but don't be slamming dishes around and aggressively handing people their food all while looking like you about to shoot the next person that pisses you off. Will not be coming back! read more

Despite the warnings of Channel 12 news, I went. Yes, for one the news was correct, the inability of the staff to follow even the simplest of food handling procedures was clear. I watched as the "cook" took beef, and then with out as much as wiping the pan, cooked pork , and then moved on to chicken. Total gross out for me. I will not subject myself to the food borne illness outbreak this place is destined to have. read more

I feel like I've been violated by eating here. Thank god this establishment is closing down soon, because I cannot bare to know that other people will be punishing themselves by eating there. Chang's Mongolian Grill literally is the worst eatery in the United States of America. The buffet is loaded with containers of hippopotamus crap. Plus when I was served my food, it was uncooked, and the majority of the meat was raw! Oh and don't even get me started on the waitresses I encountered. The waitresses there are rude, stubborn, and in modern terms, "salty". Actually, "salty af". And then she tries to convince me that there is no ice cream on Saturdays? BITCH I KNOW THERE IS ICE CREAM ON SATURDAYS! No pig of a waitress should try to ruin a customer's eating experience. I'm not even that mad anymore about it considering the ice cream tastes like ASS! So it's kind of sucks to wait in a line, sandwiched by fat people, get your food undercooked and have your waitress tell you that you CANT EAT ASS ON SATURDAYS! read more

I have been eating at Chang's for over 15 years. I am soooooooooooo disappointed they closed their Everett and Renton locations! Now I have to come all the way down to Portland for their food, but it is worth it. So every time I make it down south, I WILL be stopping here! read more

Inconsistency in flavor due to the fact that the "chefs" we're not stirring the noodles in with the veggies, meat and sauce.

If restaurants were required to display a picture of the restroom instead of a health code rating/certificate of passing inspection, this place would be shut down in a week. I nearly lost my appetite upon visiting the restroom and seeing the horrors within. After running across the street to Panda Express to make use of their facilities, I had two plates of meat and noodles which was worth the bike ride there. Would visit again so long as I don't have to go to their bathroom. Seriously it was like the 4th ring of hell in there. read more

I was very disappointed with service here. I am a vegetarian and I explained this to the cooks. They understood and was willing to accommodate my request, however upon cooking they were careless and got a significant amount of meat in my food. I was willing to try again. When I tried to make another batch of food there were no rings for the tofu so I asked for some, one of the wait staff decided to take it out of some other food and give it to me, I politely asked for a new one or at least this one to be rinsed off and was ignored as she walked away. I stood there and decided that I wasn't going to wait for no one I went back to my table. I let our specific waitress and she had nothing to say about it. Upon check out I discovered I was charged for an all you can eat even tho I hardly ate anything and because I ate a few bites before I realized there was meat in it i still had to pay full price. read more

The bowls were dirty had to look for clean bowls. the prep area was nasty with customers hands in the trays of vegetables . the restaurant was dirty looking. not a 5 star for me! won't be eating here again. read more

The food is good tasting. The sanitary conditions and procedures are lax ed. A employee picked up a piece of food from the floor and with the same gloves picked up a bowl of shrimp from the bottom of the cart ( 3 inches off the ground) and placed it in the line up. When I pointed this out they said it was OK. I asked for the manager, but was told there was none. The employees then became rude and blamed my wife and me saying we were lying. I then told them I am going to the health inspector at which time they offered to reduce my meal price to a kids meal, but not my wife's. I accepted telling them the bribe was proof of their guilt. I will be informing the health inspector. Thank You. read more

I've been going to this restaurant ever since it began. Always a good experience until today. The food was getting low, not being replenished. The counter was a total mess. Normally the food is placed around the grill counter clockwise. After each serving is cooked, it is removed and placed on the counter in the same order in front the person whose plate it is. Today the cooks were removing the food in no particular order placing them a small end counter resulting in confusion as no one knew which plate was theirs. My friend actually got mine which was burnt. The four of us were able to get a new plate, (however had to stand in the long line again to get it fill our bowls.) However the manager took our food and brought it to the head of the line to be cooked first. They were also scraping the grill clean while food was still being cooked. I wanted to send them a formal complaint, but the "contact us" does not work on their website. So here I am complaining. We may go to the Gresham location from now on. read more

i've eaten at the chang's in gresham many times (and loved it) ... the experience at this location however was terrible. we got there around 2:10 giving us time to eat and be gone by 3 which is when they close the lunch service. they seated a table of 10+ at 2:40, then 5+ at 2:45, then another person a moment later... our "server" was obviously mad (even though he's the one who seated them) because he never bothered to refill our water, ever and when we asked for more wrappers he said we needed to hurry because they were closing soon when we got done (at 3:05) he was gone, outside on his cell phone, and none of the employees left (management, other servers, etc.) bothered to bring us ice cream, so we just left... they did however come to each table to ask us to pay so they could close out the register my dining companion had worked as a waiter in college and said it's common for people to come in close to closing so we were both shocked chang's on 122nd's policy must be to provide horrible service to customers who are still eating at closing to get them out the door ... they should clearly post the expectations so diners are aware upon entry - or just close earlier!! ps: if you don't care about service the food isn't bad read more