I'm not typically one to write bad reviews, but these guys did me a serious disservice and left me…read moreno choice. Jones has been servicing my TLX Type S for 2 years now, and have typically done a great job with communication and quality of work. For 2 years now, I have requested that they forgo running my car through their car wash, as my vehicle has a dual layer ceramic coat and has only ever been hand washed (I'm an auto enthusiast). They had my trust, as the service advisor once jokingly told me they washed my car during a previous service. On Dec 26th, however, after a routine service, I noticed the vehicle had been run through the car wash, and as expected, my paint was covered in micro scratches / swirl marks. I pointed this out to the service manager and he acknowledged their mistake (and even gave me a hand written note acknowledging their mistake), and offered to have their detailer buff out the scratches. I mentioned that simply buffing out the scratches would effectively remove my expensive ceramic coating, and would not be an adequate remediation. In order to restore the car to its previous condition, the ceramic would need to be removed then reapplied, per my detailer. After explaining this to the service manager, I was questioned about the quality of my ceramic coat, and was told that ceramic coats should prevent scratches in an attempt to pivot some of the blame. Any good detailer knows (and a simple Google search suggests) that ceramic coating does not prevent scratches, rather it adds gloss, protection from environmental contaminants, and ease of cleaning. After emailing the general manager, Kris, about the situation, I received a call from the service manager where I was told the scratches were not from the car wash and must have been present before the service, again that ceramic coatings prevent scratches, and they would not be willing to rectify the situation by working with my detailer to restore the vehicle to its previous condition. Instead, I was offered a complimentary oil change and tire rotation. Instead of making the situation right, Jones chose to lose a potential life long customer and damaged their reputation in the process. Anyone who considers themselves an auto enthusiast should avoid Jones at all costs. I'm extremely disappointed. The photos of the side profile and front of the car were taken in Oct 2023 demonstrating near perfect condition, and the three photos with swirl marks / micro scratches were taken post-service for reference.

I just bought a used Lexus from Jones Acura and the experience was great. No pressure, good…read moreservice.

Jamie and her team take great care of our vehicles. they always check before repairs are made and…read morethey give honest answers about what is a safety issue and what can wait. trust them to keep our vehicles running and our family safe.

I had a flat tire and called Autocamp. They were able to get me in the same day to fix it. Jamie…read moreand Britney are so friendly. I love this shop! They make me feel like family!​

If you are looking for an exceptional car buying - or leasing - experience, look no further than…read moreKelly Cadillac! I have purchased and/or leased all of my Cadillac's (now at 4!) from Kelly Cadillac. And, I have sent family & friends to Geoff, Kelley, and the team for their vehicles, some who are multiple purchasers as well! Geoff & Kelley have created such an amazing culture and its shows in the sales and service teams. This is truly an exceptional place, one where I'll return time and time again. I can promise you'll never be disappointed with a Cadillac and you'll be treated like family at Kelly Cadillac!

Customer service skills are woefully lacking. Sales experience was great. Service leaves a lot to…read morebe desired unless you are paying, but GM's warranty coverage is not good. Lack of knowledge in the service department compounds the issue.

The team at Emory are by far the best I have worked with over the years. their service and…read morecommunication is top notch!

This is a predatory business. Thanks for ripping off my 79 year old father who used to be a long…read moreterm customer. He came in for an inspection of a car driven less than 2000 miles. You claimed his new brakes did not pass inspection and neither did his brand new wipers. He needed his car back so he paid you $800. Since you were sold to the new ownership you have become a predatory business as is evident by your nearly empty parking lot.

I have been using LEACH'S for at least 6 years and I completely trust what Tom and his Team…read morerecommend. I own a 2016 SUV and would rather take my vehicle to Leach's than any dealership as to not be over charged. We take all of our 2015/16/18 vehicles to Tom for all of our service needs. Tom and his team go the extra mile to insure our vehicles are a in the safest and best condition possible. They always make time to explain what your vehicle needs, they don't talk over you with terms you're not familiar with. The best find in all of Pa. Dont share the secret or you'll never get an appointment.

I have been taking my vehicles to Leach's for years. Everyone is very knowledgeable, trustworthy,…read morefair, and clear. They have experience in many makes. Highly recommend them without reservation. I look forward to doing business with them for many years to come!

Drove my car in, after they "serviced" it I picked it up and it died 5 miles down the rd. Claim…read morethey did nothing but run a computer scan, that then turned into a scan and doing something with the plugs...they claim no fault, I call bs, you've been warned and so has the bbb

I went to Roberts for an oil change for my BMW. Staff were friendly and even replaced my key…read morebattery at cost (I told them my key wasn't working and gave permission to fix it). It's not always easy to find quality mechanics, especially ones who know BMWs, so I'll be going there again when I need to. The mechanic also looked over my car and let me know about any concerns. They originally asked if I could drop my car off for the day but when I asked for a specific time and said I'd like to wait, they gave me a time and called me as soon as it was ready about an hour and a half later (just as they had estimated).

If I could do 0 stars I would. I came in with the interest on a particular vehicle. The vehicle was…read morenot available to test drive and was in service. Nathan would not listen to me and tried to put me in a completely different vehicle. I told him to call me when the vehicle was out of service. I asked questions about the particular vehicle and he did not have the basic knowledge of parts under the hood. He tried to tell me that this vehicle didn't have many versions in AWD, which I knew was false. He assumed since I was a woman that I didn't have adequate knowledge on the vehicle. When I test drove the vehicle, I loved it, but they were not willing to fix something minor on it. I called another shop and was quoted how much it would cost to fix that particular problem. Nathan was not willing to go down on the price, even though there was an issue with the vehicle. He told me he would talk to the service department again and see if they could fix it. I never got a call back or anything. Horrible service, horrible attitude. What a crook!

I have had them work on a couple of my vehicles and can say without hesitation that they are the…read morenicest and most honest auto repair business I have ever dealt with. I wholeheartedly recommend them and plan to use them again in the future whenever I need my vehicles repaired!

After our trusted former shop (of 20+ years) closed its doors I realized just how valuable a…read moreskilled, trustworthy mechanic is, and Jesse at Dove's is that person. Dove's has serviced both of our family vehicles in the last several months--we depend on these cars daily and Jesse went above and beyond to make sure both were back on the road safely, promptly and most importantly repaired correctly. I am knowledgeable about cars and handy with a wrench, but don't have the time or tools needed for many jobs. After encountering dishonesty and incompetence at several other shops--especially the dealerships--I was elated to find someone like Jesse to work on our cars. It is evident that he comes to work, not solely because he has to, but because he has a passion for his work and cares about his customers. Prices are average (I research all our repairs) and definitely cheaper than the dealers.

I could go into a lot of detail but for starters....took my car there for an inspection. There was…read moreevidence of some oil leakage on my oil pan. They said it could get on my catalytic converter and start a fire. They wanted to charge an additional 500 bucks. The car is over 25 years old and that oil seepage has been there for at least 5 years. Never had a problem before so I declined. Went to a different place and no problem. Also...not the friendliest place either. Oh yes...nice waiting room but no TV. Duh!