Noah did such GREAT ABOVE AND BEYOND customer service! The burgers and fries were delicious, but on this visit..Noah was the star! 5 stars actually. This young man has a bright future ahead of him. Love the food and he was the cherry on top! read more

Best burgers in town. Customer service was top notch and the Cajun fries + Cajun chicken sandwich was great. Atmosphere was great as well, it's a calm vibe where you can eat your food and go read more

Finally went to Chapps! I was expecting more. In my opinion, the burgers were over seasoned. The fries were okay. My hubby's burger was over seasoned as well. Place looks down to earth really decor. Service was friendly and quick. read more

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We dine at chaps a lot. The past three times that we have been, we have been disappointed. We always order the loaded cheese fries. Past three times we have sent them back asking to melt the cheese. This last time I actually took a picture of the second time our fries came out after sending them back. The cheese is still not melted to the way you would expect cheese fries. The restaurant was not busy at all. Just disappointing. It's just not that hard. read more

Chapps Burgers - Loaded cheese fries - Burgers Near Me - North Richland Hills, Texas

My boyfriend and I went to Chapps about 45 minutes ago and ordered 2 cheesesteaks to go. Got home to eat it and it was so salty. There's was so much salt that I couldn't continue eating it. Plus there was nothing else on it besides meat, cheese, and onions. Would've wanted to go back and let them know but it's a bit of a drive during the evening rush hour. I'm pretty disappointed considering there were previous good reviews about them having good cheesesteaks. read more

Clean environment. Noise level was average. Food was good. Service was great. Located near some apartments and other little shops. Plenty of parking when we went. The meat is cooked well done, but it is not dry. Pretty decent size burgers great flavor! Sweet potatoe fries are crispy and fluffy! read more

I've always had the Philly steak sandwiches and they were really good but this time me and my wife went up there to have their cheeseburgers. I had a bacon cheeseburger and she had the mushroom burger. They were Boat overcooked the patties. The buns were toasted too much and then we ordered a side of onion rings. They brought us pieces of onion rings, and I had to return them to get full size onion rings. I don't know about the rest of their food, but I can say they're Philly steak sandwiches were always good, but the burgers are overcooked the patties they need to be at least medium not well done and the bacon should be not two days old. There were two dry and crispy the bacon thank you read more

Really nice size patty, but really expensive. Staff is always kind- I wish it was a little cheaper, but I enjoy it when I eat it. GREAT Cajun fries- like stellar. read more

Their 1984 Burger comes with an amalgamation I hadn't experienced on a burger before - chopped bacon, caramelized onions and jalapeños all mixed up so it looks a bit like jelly. And it works! I loved the burger, although not the part where it fell apart and got extremely messy. Fortunately, a napkin holder is postioned on every table. I was disappointed in the fries because they were too greasy. Service was friendly and fast. Bottom line is the burgers are great, fries are not, and it's a little pricey. A burger, fries, and fountain drink will set you back about $18. [Stop #86 on The Great DFW Burger Quest] read more

Chapps Burgers - The 1984 Burger. That's not jelly, but a tasty amalgamation of chopped bacon, caramelized onions, and jalapenos. - Burgers Near Me - North Richland Hills, Texas

Tonight was the first time I tried Chapps. It was great! Very friendly service, burgers cooked fresh when you order them (gotta try the mushroom burger) and great fries too. Surprisingly, this place wasn't busy at 5:30 p.m. on a Friday afternoon, either. With as good as they are, I would have expected it to be very busy. It's one of the best burgers I've had in a long time served in a very relaxing and laid back environment. Very family friendly...I will definitely be back. read more

We want to like this place but they make it difficult. First the good: their beef is great, and the online ordering very thorough. The bad: soggy, limp fries and a seeming inability to make your burger as you've ordered it. Especially when I've paid extra for caramelized onions jalapeño and bacon and there's none on my burger. Service is friendly but a bit spacey. The wait is a long time, so order ahead if you can. No beer or wine to make the time pass more quickly. read more

We met relatives in Dallas for lunch here. We all had burgers and the kids had chicken tenders. The beef was exceptionally good. They serve Nolan Ryan beef which I didn't know till today existed. Very tasty rich beef burgers. The staff was friendly and helpful as we had a large party and many questions and they were patient through that. I would recommend the carmelized onions with jalapenos sauce on your burger. Only if you like hot and spicy. It was one of a kind. Hope to visit here again. read more

Staff are amazing! Had the mushroom burger w/swiss cheese & the works - beyond what I expected - SO GOOD. Place was busy but not packed and I could relax and take my time eating. read more

Definitely a great option for a more custom burger. Far better quality than the fast food co's offer. We will come back when in that area. read more

This the 2nd best Hamburger in DFW. I love the fact that they are 1/2 lb burger and chargrilled and not over cooked the medium well was just right. A great drip down the elbow burger. Fresh hand cut fries are awesome as well. The best hamburger in DFW is Becks Prime. read more

Excellent burgers, just a bit wee pricey. I return anyways cause they still do burgers better than 80% of other places. Service is well-organized and done well. The drink machine did taste very weird. They gotta do something about that. read more

I tryed it I'm going have to say No I cloud make what they serve at home.. i even try there chili cheese fries wasn't all that

Customer service was good and food was excellent. Food was made to order with quality . My only issue was the smell, as soon as you walk in is strong smelling kind of like restroom or bad sewer. The other issue is not having the air on and only the fans on with 100F weather in Texas. These are major issue that need to be addressed. read more

That Baby Chapps burger was delicious!!! I knew that's exactly what I wanted as soon as I saw "angus beef." I added onions, Swiss cheese, pickles, tomatoes and a little mayo. Perfect! Also, the fries are homestyle, not crinkle. These taste like they're made from scratch and they are cooked a little more than other places, which I like. I don't like soft, soggy fries. They haven't opened the dining area yet, but maybe soon! read more

Tasty burger, well seasoned. Buns are fresh with good flavor. Cheese is melted as it should be on a cheeseburger. Friendly service, food came out in timely manner & hot off the grill. read more

I am so sad about my experience here tonight. I brought my kids here for dinner and as I was ordering I sent all three to wash their hands and when they came back, both bathrooms had small roaches in them. I finished ordering and went to the restroom to wash my hands and on my way back to our table I killed a roach that was coming out from behind the counter. As we were eating, a couple sitting across the way from us killed three and on our way out the door the table closest to the door had one crawling under the table. The ladies who took our order were friendly so I gave one star for their service but you guys need to seriously get this under control it's horrible! read more

The restaurant was almost empty on a Tuesday night. I ordered the Zkinny and The Works fries. The grilled zucchini was the only thing edible. The burger on top of the zucchini was cut up bits of burnt beef. The fried onion was cold and I didn't get my order of The Works. When I asked about the order, I got a cold glob of fries with some shredded cheese and 5 slices of jalapeno on it...no ranch. I asked for ranch but never got it. I would not recommend this place to anyone. read more

The knock out burger is the best burger I've hands down ever had. Cook medium rare. It is scrumptious!!

First time at the NRH location. I've come to expect fresh, delicious flavors and good atmosphere but the burger today was well done, over cooked and dry. Bun was also dry and not soft. Not to mention my order was incorrect. Always frustrating when you have to pick items off your burger you didn't order... Overheard two other patrons say their orders were made incorrectly as well during my visit. It wasn't busy at 1:30 pm only 3 -4 families so I'm not sure why so many mistakes. Food had a great flavor but over being cooked and dry left me disappointed in the overall experience at this location. read more

Chapps Burgers - Burgers Near Me - North Richland Hills, Texas

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Finally found a burger that serves turkey burgers!!! The burger was big and American just how I like it!! My fries were a bit cold but overall I loved my burger read more

My colleague treated me to a burger (which I don't often turn down) after a good golf game (yeah, I work with solid people). We walked in on a Monday early afternoon to a mostly empty lobby with plenty of open seating. I took up my friend's recommendation to get the Knockout Burger and I'm sure glad I did! It came with bacon and an egg and was simply fantastic! The fries were also really excellent. There are several locations, but I imagine that all of them are winners. If you're wanting a solid burger, add this place to your list. read more

Chapps Burgers - The Knockout Burger Classic Fresh-Cut Fries - Burgers Near Me - North Richland Hills, Texas

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The burger was very good, with a 1/2 pound patty, cooked well done and fresh cut crispy fries. This was my first time here but we will be back. Also we learned that they are a local small burger chain, so we will use our dollars locally vs. the other fast food places. read more

Please read the notes. No ketchup with fries, even though I put extra notes in there. They are pretty bland without.

The quarter pound hamburger with grilled onions and jalapeños was good enough, the place was quiet enough to talk, but otherwise I cannot see myself making an effort to return. I personally prefer coke products over their offered Pepsi products. We were a group of 4 who wanted to share an order of onion rings and an order of french fries. What a disappointment in the size of the orders! The onions were exactly 2 fair sized ones, 1 medium one, and 2 tiny ones (all for close to $4!!). When we reported our disappointment we were told that was the way they were and they could do nothing. No manager on site. Fries were enough because none of us were that fond of them, although had we been, the order was not large by any means. read more

Chapps Burgers - Not many onion rings for $4. - Burgers Near Me - North Richland Hills, Texas

I mean.. it's a burger joint. Go around the corner to fat burgers. Literally 5 onion rings for 3.69?!? .. the food is good but not worth the price! Again, save your buck and go to fat burger. It's around the corner! read more

Chapps Burgers - 3.69 worth of onion rings! - Burgers Near Me - North Richland Hills, Texas

Ordered the 1984 and the meat was juicy and very tasty. The bun held up good and the bacon jam was a great touch. Had the loaded fries and they were excellent. read more

Chapps Burgers - The 1984 Burger and loaded fries - Burgers Near Me - North Richland Hills, Texas

Found this place by accident. Saw a photo on yelp of someone who got the 1984 burger and loaded fries, had to immediately pull over and grab that. The burger was top 3 of all time for me, the fries while good, couldn't compare to the burger. Next time, I'll get two burgers and live happily ever after. read more

My friend and I visited this location and order two small Chapps burgers with double cajun fries. The burgers were pretty big to be the jr. size and the quantity of fries were also large. The burger was very flavorful and the cajun seasoning on the fries made it that much better. Only complaint is the fries were very limp, I would order them extra crispy if you want a crunch. They did mess up our payment but that fixed it in the end. I would definitely go back if I'm in the area. read more

More like 4.5 I wish I had tried this place sooner because I was missing out on some seriously great burgers & fries! I've ordered to-go a few times during covid and it hasn't dissapointed. The burgers are huge, cooked perfectly, and taste great. The cajun fries are my favorite fries now. My favorite burgers & fries used to be five guys, but this place definitely has them beat. The overall cost ends up being totally worth it. Oh and they have great ranch! My only small complaints would be that I wish they had more condiments/sauces to go on the burgers other than mayo, mustard, and ketchup. And the price for extra toppings is a bit off. It costs $1 for each one like avocado, egg, bacon, grilled mushrooms, grilled jalapeños. $1 for egg, bacon, and avocado is standard, but mushrooms and jalapenos are usually cheaper. Overall I love this place and will definitely be coming back! read more

First visit to this location and either the Chapps menu has changed, or this menu is different from Keller. I've always loved "The Big Dog" which is not on the NRH menu. The specialty burger choices seems to have changed around a bit as well. That aside, it's the same high quality Nolan Ryan beef patty, good toppings and very good fries. I chose grilled onions and mushrooms with mustard this time, which didn't disappoint. The décor is nice, restaurant clean and the service is fast, so it's a good option in the area. The bun is rather plan and without much flavor, but very satisfying when you're craving a burger and fries. read more

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Ordered the turkey burger with pepper jack cheese along with fries. Easy to understand concept and they have a lot of choices beyond hamburgers. Atmosphere is somewhat modern and the dinning room is nicely decorated. This truly fits the bill as a sit down restaurant that serve craft burgers at reasonable prices.The presentation of food is good and portions are more than adequate. Food quality was good, all fresh ingredients and my burger was cooked to perfection. Chapps' is in the same upper tier group as Chop House Burger and Snuffers. Give this place a try, I enjoyed it. read more

Chapps Burgers - Front Counter - Burgers Near Me - North Richland Hills, Texas

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This experience gets a 5 out of 5 the greeters at the register were awesome when the 1st order got a little bit hiccup they fixed it immediately and let us even keep the other side for free. Prices are a little above the norm however the turkey Burger was awesome it was just right it tasted like a regular hamburger only healthier for you and the shelf obviously is on the bean the fries and onion rings are not greasy they were crisp and very good also this place is very highly recommended see you next time. read more

Yummy. It's not exactly like I remember but it's pretty darn delicious. We ordered the baby Chapps combo and it was plenty for my 16 year old and even filled him up. The fries are delicious, bun soft, and toppings perfect. My only advice is don't order too fast - let them ask you the questions they need to in order to get your burger right. The 4stars is because the serve Pepsi - not coke and the bathrooms could use some attention. Other than that a very enjoyable lunch. read more

Burgers were very tasty, and service was very friendly. However the burgers became soggy very fast and were just falling apart as we ate as the buns became too soggy to hold the patty read more

I've ordered here a few times in the past couple of years out of convenience, but am no longer going to eat these people's burgers. Food quality: lacks flavor, burger buns are usually wet sponges by the time I get home with my meal (I live 5 mins away). The last burger I picked up actually went in the trash can because it was too wet to eat without gagging. Customer service: The customer service is minimal at best. I usually feel unwelcome here when I interact with staff when picking up an order. Sometimes it even seems as if my business is not wanted here. Facilities: Very gross and pungent smell in the restaurant lately. I actually asked staff about the smell when I walked in to pick up my wet spongebob burger today. I don't usually ask such invasive questions but the smell was so strong, it crinkled up my face, and there was no hiding, so I had to ask. The staff was definitely annoyed that I would ask such a question and seemed to prefer that I ignore the smell. read more