August 30, 2016 Excellence is truly the rule and not the exception at Checkered Flag Honda in Norfolk, Virginia. ...First, some background... I have recently had to part with my 1994 Honda Accord LX, a car that has been part of my family for 22 years. While a car is not a living thing, it can truly be symbolic of memories because of how a vehicle is so entwined with our daily lives. The car takes us to the hospital to have our children; we go to school events (sports' practices and games, plays, art night, honor roll recognitions, and graduations) and scouting (camping, cookie rallies, kids voting, Girl Scout Silver and Gold Awards and Boy Scout Eagle Celebrations). We rely on our car for Sunday church, baptisms, and funerals. We go to work and school everyday with our car. There is probably nothing more important in terms of needing to be dependable and reliable as the family car. For some, if not most of us, there can be a very strong emotional attachment to our vehicles. I know that I really loved my "Ohana" Honda. Ohana means "family" in Hawaiian. My Honda was purchased brand new at Tony's Honda in Honolulu in 1994, when we were stationed there with the United States Coast Guard)... many memories ago... Having to say goodbye to my Honda was not easy and I am very grateful for the compassionate people at Checkered Flag Honda in Norfolk. Service Director Johnnie Landers and Master Mechanic Randy Beasley were extremely understanding of both my needing to let go of a vehicle that had given its all and to move on to a much safer and newer drive. Johnnie was very sincere in his letting me know how much I was valued as such a faithful and loyal customer. Randy patiently explained how he was able to determine my head gasket and engine issues. I felt like they really cared. Johnnie and Randy told me that it was important to them that I find a good safe car. I told them that it would have to be a Honda and that it would have to be from Checkered Flag. Service Advisor Terri Ruffin and many wonderfully talented mechanics had provided my Honda and me 5 Star Service since 1998, (when I moved into the Hampton Roads area). I could not imagine going anywhere else to find a vehicle, after driving the same one for 22 years. One of the greatest blessings in my life was when Johnnie introduced me to Product Specialist, Larry Brown. I feel like I had the "best of the best" to help me find a new vehicle. Larry explained to me that he was not working on commission as most sales departments do. His goal was to help me find a car that I could treasure like my former Honda. I almost burst out crying when he said this because the honesty in his caring was so real... Product Specialist Larry Brown is a very intelligent, calm, and kind person; and he knows the Honda line very well. He is someone that you can trust. He provided me with much information to consider and did not rush me to make any decision. My 1994 Honda Accord LX is extremely similar to the 2016 Honda Civic LX. Larry worked tirelessly to get me this car in the Cosmic Blue color that was similar to the Navy Black of my 1994 Honda Accord LX. Throughout the entire process, Larry kept me informed via texts and phone calls; it was like we were old friends! When the day finally arrived for me to pick up my new Honda, it was like I was a celebrity, with so many people congratulating me. Even Johnnie and Randy came out to wish me well. Larry could not have made me feel even more special, than when he presented me with a Honda T-shirt (I have always wanted one!) It has been ten days now, since I picked up my new Honda and I honestly feel like I must be dreaming because I am so happy. Thank you, so very very much to my Checkered Flag Honda Family. read more

LARRY BROWN IS THE BEST!!!! Larry never disappoints. My wife purchased a new Honda Civic from Larry two years ago and still raves about the experience. Choosing Larry to work with me on purchasing a new truck went without saying. I had been contemplating this purchase and reached out to Larry for some initial information. One Sunday morning I took a chance and stopped by the Checkered Flag Toyota lot just to take a look at the inventory and found a truck that appeared to be what I was looking for. I took a picture of the windshield information and sent it to Larry. He immediately responded to the text and followed up with a call. He offered to meet me at the lot when it opened so I could look at it and take a test drive. It turned out that it was Larry's day off!!!! But, he never faltered or hesitated. He arrived at the lot early to locate the truck and bring it to the front of the lot so it was ready when I arrived. This is so typical of Larry! He always thinks ahead and has the customer's best interests at the forefront. Upon minutes of my arrival, I was test driving the truck and Larry was answering my questions. It didn't take long for me to decide that this truck was the one. Larry got everything in motion in no time. I had the trade-in value for my current truck and was in the queue to work with Sandra in the finance office in short order. Larry continued addressing my questions, checking to ensure all the paperwork was moving and making me at ease with the entire process. The purchase went extremely smoothly working with Larry. His experience and commitment to customer satisfaction shine and set him apart. Any questions he couldn't readily answer, he researched and answered within minutes. He checked in with me during the finance process to ensure everything was on track and to see if I needed anything. He spent his day off with me to make sure I was 1000% satisfied and got my truck. Larry's customer service didn't stop after the sale. He followed up with me on other questions I had and got the paint preservation package scheduled for me on my day off to accommodate my schedule and he also worked with the parts department with me for accessories I was interested in. Larry is top-notch!!! I can't say enough about his quality service. He sincerely desires a positive buying experience for his customers and goes out of his way to provide FIVE STAR service before, during and after the sale. Checkered Flag is very fortunate to have Larry Brown. He is a go-getter, always looking for ways to assist his customers. I HIGHLY RECOMMEND Larry to anyone in the market for a vehicle. My wife and I will continue to look to Larry for future vehicle purchases and recommend him to others. He is consistently helpful, honest, hard-working and ALWAYS puts the customer first. Thank you, Larry, for your FIVE STAR service! read more

OLDSTER LEARNS "Buy Your Car Online" PURE AWESOMENESS " Yesterday this 53-year-old man who has been buying new and used cars for over 30 was educated in the new way of buying cars at Checkered Flag Honda via the "Buy Your Car Online" Roadster system. No, it was not a teaser advertisement to click and give away all your contacted information only for the sales person to pressure you that the only way the "SPECIAL SALES PRICE, E- PRICE, Memorial Day 61 cars to go sale "was driving to the dealership, going inside, siting for hours on hours to work a deal. It was simply, easy, and fast with a professional concierge to answer every and all questions you may have during the process. I had been shopping for a 2017 Sandstorm metallic Honda CRV EX AWD for over two weeks, not getting any real fair market value numbers (KBB, Edmunds, TruCar) from most of the local dealers. It seems most of local dealership add a $2000 Adjusted Market value to each cars MSRP) . I even tried the Navy Federal Buyers Program with the same lack of results and approach. This all changed 5/25/2017 the weekend were all Auto dealerships put on their game faces to sell vehicles, all but one Checkered Flag Honda, their regular day prices beat the brakes off competitions Memorial Day sales without the hassles. I received a detailed purchase order with every cost for an Out the door price for 2017 Sandstorm Metallic CRV Touring and accessories within two minutes of contact on Friday without stepping foot in the dealership, then completed the deal today by 1300, with plenty of daylight to enjoy our Memorial Day weekend ceremony and BBQ. (Note we were initially looking for 21017 CRV EXL- AWD, but the price for 2017 CRV Touring FWD loaded was just too great to pass) Michael Evans (michael.evans@checkeredflag.com) our Checkered Flagg Vehicle Concierge, who guided me through some of final nuisances and answered all of my questions on the "Buy Your Car Online" with professionalism and great vehicle acumen. Michael, then went the extra mile to ensure we had a basic review and understanding of the new vehicle by taking us on a step by step detailed journey on each of the vehicles features. He also walked us through the setting up of our Cell phones, favorite radio stations, our home link for the garage door opener; In addition, he gave us his personal number to call if we have question or problems with this new technology. If Michal did not know the answer he quickly found someone without hesitation. Michael great spirit and approach to vehicles sales is beyond reproach. I highly recommend Michael Evans and Checkered Flag Honda Thank You Michael and TEAM CHECKERED FLAG. read more

I am writing this review to express my deep dissatisfaction and outrage regarding the recent service experience I encountered at Checkered Flag Honda. My 2019 Honda Civic suffered an oil leak issue, which led to the necessity of towing the vehicle to your service center on January 5th. My discontent with Checkered Flag Honda dates back to July when I visited the service center for an oil change. During this visit, despite multiple confirmations from the staff, I was left stranded for over two hours without the promised Uber ride to my workplace. This negligence resulted in significant inconvenience and explanations owed to my employer for my delayed arrival. The situation exacerbated in December when I discovered a gas leak in my vehicle. Despite scheduling an appointment with your service center for January, two days before the scheduled date, my car signaled an error, prompting me to check the oil. Fearing for my safety, I arranged to have the car towed to your center early, seeking assurance regarding this action from your representatives, which was granted. Upon inspection, your team attributed the issue to Firestone, stating that they had left the oil cap loose during the last service. However, this information was incorrect, as it was Checkered Flag Honda who had conducted the preceding service and failed to properly secure the oil cap. This mistake caused immense frustration and placed an unnecessary financial burden on me. Furthermore, when I was informed that my vehicle was ready for pickup and instructed to pay through a provided link and arrive at the service center by 8:30 on a Saturday, I promptly adhered to these instructions. Despite arriving at 7:30 as instructed, the facility was inexplicably closed, demonstrating a complete lack of coordination or accuracy in providing correct operational hours. This was a significant inconvenience after following the given instructions meticulously. What compounded my disappointment further was discovering a Checkered Flag Honda flyer the next day, outlining the benefits available to customers purchasing a Honda vehicle from your dealership. These benefits included towing and rental services, services that would have been invaluable and greatly alleviated the stress I endured during this ordeal. Despite my repeated communications regarding my predicament, no such considerations were offered to me. This entire experience has been nothing short of a nightmare, tarnishing my trust and confidence in Checkered Flag Honda's service reliability and customer care. I can sincerely say the next car I buy will not be with Checkered Flag Honda. read more

Recently bought a new vehicle from Checkered Flag Honda and I couldn't have been happier with my experience. The first reason I went with Checkered Flag is their "Up Front Pricing". They immediately provide you with their best price. No haggling involved. Now, you might read that and think something shady is going on, but fear not! When you go to a standard dealership, you'll find every car has an MSRP, suggested by the manufacturer. On top of that, a standard dealership will add unnecessary things to the car to increase price (I'm looking at you Mr "Pinstripe-all-the-things"). You then have to "haggle" with the dealer, back-and-forth, until you get to a price you're comfortable with. But part of you is left wondering if that was the best possible price you could've gotten. Checkered Flag, on the other hand, doesn't do any of that! Every day they look at the market and provide you with the best possible price for their vehicles. And they don't add any stupid add-ons to the car, unless you ask for them! Let me give you an example: I went to test drive a vehicle at another "standard" Honda dealership and they actually ADDED $1500 to the MSRP! Can you believe that? They called it a "market adjustment". I immediately called up my boy Larry Brown at Checkered Flag Honda and he gave me their no-haggle price, which swung the price in my favor almost $3,000! I told Larry he had a deal and went in to complete the paperwork. I didn't do anything special, I don't "know a guy, who knows a guy"; I just simply did business with Checkered Flag and got the best price. And you will have the exact same experience. Still don't believe me? Just go to their website. They post their no-haggle prices right on the website! But wait, there's more! I was trading in my vehicle and they gave me two quotes: One from KBB's "instant cash" based on the make/model/trim/condition of my car. One from their own analysis. And they'll offer you a check for whichever is higher. This is done completely in isolation from your vehicle purchase. In fact, you can walk in just to get this information about your car because they'll buy your car even if you don't buy one from them (just like CarMax, but they covered me almost $1200 more)! I can only try to describe what a pleasant experience I had with Checkered Flag and Larry Brown, but you don't have to just take my word for it: If you're in the market to buy/sell a car, just walk-in and see for yourself how they've revolutionized the car buying/selling experience. read more

After fifteen years my, wife and I decided to replace her 2002 turbo VW Beetle. We purchased this vehicle at Checkered Flag VW. I also have a BMW that although purchased in Massachusetts was serviced at Checkered Flag BMW. Our service from both Checkered Flag locations was in the beginning barely tolerable to ending in horrendously. I have gone out of my way to tell friends and acquaintances to avoid any dealing with any Checkered Flag. Yesterday I decided to search for a replacement for the VW. After recommendations from a number of sources we settled on 3 choices, including the Honda Civic, Toyota Corona and the Mazda 3. While running errands yesterday I asked a business owner, where,near his location, was one of the aforementioned car dealerships. He informed me that Checkered Flag Honda was just down the road on Virginia Beach Blvd. I informed him I would have nothing to do with any of Checkered flag dealerships. However, being near I did decide to go to Checkered Flag to price shop with the determination to spend no more than 10 minutes there. To make a long story short (I know, too late), I spoke with a sales associate Laura Vaughn, returned with my wife several hours later and bought a new Honda Civic. I could shower Laura with praise as to why I purchased a vehicle from her but surfice it to say that without my interaction with her and her natural personality and knowledge attributes, I would never have bought the vehicle. The personnel in the dealership, no matter what their job, were inherently friendly, not a "I'm doing my job attitude". Laura was the only reason I bought the vehicle. Other individuals that I encountered who contributed to my decision were the receptionist, Aron in finance, the appraiser, the floor manager and many others just walking by. This is a not hyperbole. I will recommend Laura Vaughn and the Honda dealership highly. The VW and BMW dealerships are still on my "X" recommendation list. read more

Checkered Flag Honda cares about people, period! I walked in, and basically told them I needed the person who could handle the pickiest, and most difficult customer type! LOL! I was introduced to Carl Dyson, one of the store's senior consultants. I knew my case would be difficult, so I asked for someone who wouldn't mind working until a great deal was done. We were trading in two (2) upside down vehicles, and one was a brand new 2015 from another manufacturer. The first deal went fine, but the newer vehicle took more work. Carl went above and beyond to make sure that we got both cars done! I know he may not be able to pull a rabbit out of a hat for everyone, but he did for me and my husband. I enjoyed his funny jokes, pleasant demeanor, and no-pressure approach to serving my family. We feel as though we really made a new friend. We rode away in new 2016 Honda CRV and Accord! They drive like a dream! Please go see Carl Dyson today! I am confident you will be riding home with a huge smile on your face! Not 5 but 10 Stars for Sammy, the Finance Manager! Words cannot express our gratitude to our finance manager for taking away the headache we had with both vehicles. Long story short, we got the bad end of a deal from another dealer on a 2015 vehicle. There is really no deal without the finance manager's approval. No matter how hard a sales person works to get you into a vehicle, if the finance manager vetoes it, that's the end. But, what I witnessed from Sammy was nothing less than creative genius! He is a kind, attentive and brilliant manager who really cares about helping people. I give him a 10-Star rating because he was not looking for a way to disqualify us, but to help us get out of some bad deals that would have haunted us for a long time. He gained Honda customers for years to come! Thank you, thank you and thank you once again for all you do to take care of your clients. Your service was well beyond the call of duty! read more

As a first time car buyer checkered flag Honda and especially my sales specialist ,Nick Bonilla, made my experience comfortable and tailor to my specific needs. I had a few bumps in the road through the process but Nick stayed positive and persistent which helped me keep a positive attitude, eventually leading me to finding a car perfect for me. He was professional but also connected with me on a more personal level which made me feel like I could ask him for anything and he would be happy to help. For example, I wanted to look at a Subaru located at a checkered flag Toyota right down the street from checkered flag Honda but I wanted Nick to be the one to pull it up for me and show it( he works as checkered flag Honda ). I test drove it on a Sunday but wanted to wait till Monday to make a decision on it. I contacted Nick on that Monday and he responded immediately to help me re-drive the Subaru working with my tight schedule. Now For some reason Checkered flag Toyota was trying to make it very difficult for nick to show me the Subaru. Probably because he is a checkered flag Honda employee but that shouldn't have made a difference, they all work for the same company. I'm sure Checkered flag Toyota was being difficult because the Subaru was a car in their inventory. So nick stayed persistent and confident and made sure that I was going to see that Subaru no matter how difficult Toyota made it. After re-driving the Subaru I knew it was the one and we happily finalized everything that Monday night even though it was past closing and everyone wanted to go home. nick delivered the car to me the next morning beautifully detailed and looking brand new. I will definitely be recommending them to anyone I know who is looking for a car new or used and I'll specifically recommend Nick as the sales specialist. read more

Had just come from a negative experience from the dealership I had been with for 10 years when looking for a replacement used car. Met with Larry Brown at Checkered Flag Honda, and had an experience that exceeded expectations from beginning to end. Very gracious, and NO PRESSURE... thoroughly ran me through several (certified) used car options that fit what I was looking for, and didn't in the least feel "guilted" or pressured when I left the lot to look at the last car I was considering at another dealership. Ended up returning to purchase through Larry an hour later. Closing paperwork experience was also positive, with the General Service manager (Chad) also introducing himself, and also got a walk through the service area. Requested a roof rack be added, which was done within the week (was given a loaner vehicle newer than the one I bought!) and Larry and Chad saw to it that a few other aesthetical issues were addressed... even had the car re-detailed. I am now driving a 3 year old car that feels brand new. I took some time to learn some more about the "Checkered Flag" approach and philosophy... which just adds to my comfort in recommending them to people I care about. I am not an expert on cars, so it was important that I did not feel pressured or taken advantage of. My specific personal experience was with their Honda dealership and Larry (Brown)... so certainly would recommend them. Finally, if you are looking for a used car, I would suggest you consider both a "certified" one, as well as considering the extended warranty which in my case, gave me bumper-to-bumper for 7 years/100k miles. That (for a very reasonable price), along with free oil changes and inspections for life gives me some peace of mind. Happily recommend Larry and Checkered Flag Honda. read more

I finally found a great deal on a used 2006 Toyota Prius...or so I thought. The car was in pretty good shape, considering its age. Decent mileage, ran good, and I was looking forward to getting good MPG. I even got the Carfax report, which showed regular (I'm talking about anal-retentive) maintenance of all fluids, oil changes, tire rotations - all done at the dealership. With all that, I bought the car. As it turns out, the screen in the middle of the console started glitching (note: electronic items DO NOT self-correct), but I didn't think much of it. However, that little screen controls radio, climate, heating and a/c, fan speed, etc. I pointed it out to them after the first test drive, and again after I bought it. They said they would take care of it. After I dropped the car off at Checkered Flag Toyota, I got the call saying it would be around $8,000 (yes, eight thousand dollars) to replace the screen. I wasn't paying for it, and neither was Checkered Flag Honda. All said, they were decent enough to refund me the purchase price of the car. That was mighty nice of them, considering I didn't have anything in writing. The GM said he would fix the problem and he did. I am a little surprised that this problem didn't surface during the inspection. Maybe it did; I'm not sure. The car was fine, except for the screen issue. I can't blame them for not wanting to spend $8k on an $11k car, but it made me leery about buying another car from them. Jimmy L. frhed67@gmail.com read more

I had the best car buying experience ever!!! My brother who has been part of the Checkered Flag family for years, recommended that I make Checkered Flag my first stop. Being stubborn I decided to stop at a dealership that was closer to my home. BIG MISTAKE!!! The cars were extremely overly priced. After spending over 5 hours there I was upset and felt like I was being taken advantage of. I was drained after leaving and was not looking forward to visiting another dealership. After being fussed out by my brother, he convinced me to take a day off and go with the original plan... Checkered Flag. It was the most joyous experience ever after working with Larry Brown. He had us in an out within 3 hours with everything complete. He asked me what I was looking for and found the perfect car for me. It had been years since I had shopped for a new car and as a female I wasn't looking forward to the event. Larry went over everything and answered every question I had before I even had a chance to ask. This guy knows his cars!!! He even went the extra mile and programmed all of the setting in my car and explaining all of the features. I have never had a car buying experience like this. Everyone there was a pleasure to work with. Even the finance guy D.J. covered and explained everything in detail to me. Anyone who is looking for a car please make this your first stop and meet Larry Brown, my new buddy! read more

I recently visited Checkered Flag Honda for my first free oil change and tire rotation after purchasing my 2024 CR-V Sport Hybrid. From the start, Stephanie Z., my service rep, was welcoming, attentive, and personable. She explained the service timing and made sure I was comfortable. During our conversation, I mentioned my concern about the Diamond Ceramic Coating not giving my car the shiny finish I expected. Stephanie immediately took ownership of the issue, offering to look into it and make things right. She needs to be cloned! I also spoke with Sales Manager Brian, who worked with Stephanie and Janell in Service to arrange for the coating to be reapplied. Although hesitant, Janell's reassurance convinced me to proceed, and I'm so glad I did. When I picked up my car, it looked stunning--inside and out! The paint had a beautiful shine, and the car had a flawless appearance. I also met Dion from Detailing, who kindly offered helpful tips to maintain the paint. Checkered Flag Honda truly made me feel valued. From their proactive service to their commitment to customer satisfaction, it's clear they care deeply about their customers. I highly recommend them for a top-notch experience. Thanks to Stephanie, Brian, Janell, and Dion for going above and beyond! read more

First I want to say I'm not someone who writes reviews, I usually leave that to my wife. But this is one review I had to write myself and express the exceptional, outstanding service that I received from Chad and Sherri at Checkered Flag Honda.I recently bought a new 2016 Honda Accord Sport Sedan and the experience was incredible. Chad greeted my wife and I upon arrival and we immediately established a great rapport. Chad's professional, personable and knowledgable persona set the tone for the entire process. Sherri and Chad stayed past the hours of operation to assist my wife and I, to ensure that we were happy with our decision.They were upfront and honest about everything and went out of their way to make sure all of our needs were met. These professionals have set the bar high for all of the dealers in Hampton Roads and personally I have been to several of dealers in the last two weeks and from my point of view Checkered Flag Honda is untouchable. If you are shopping for a new vehicle, then I would strongly recommend you visit these guys. Even if they don't have the car on their lot, they will do everything they can to get it delivered for you. 5 STARS are not enough for these guys they deserve TEN STARS !!!! read more

Yes, I know 5-star ratings are common, but from an old Retired couple, this rating was earned. We were former buyers from Checkered Flag Honda, having purchased a new 2006 Accord. Laura Vaughn happened to be available when we started this process and helped us narrow our choice. To her credit, she was probably not an experienced sales person, but she had done her homework and kinda listened to what we were saying to each other. Long story short, my wife fell for the Champagne Accord and I wanted CARPLAY. I was aware of the "No Haggling" process, and we really enjoyed it. Clearly, the entire process was very smooth and easy. No pressure...Period. And we really liked that! Plus, Terry Ruffin in Service has been there forever... The sale was a no-brainer. After the sale, I had several "Carplay" questions, and Laura consistently helped me along, filling in the gaps in the Owner's guide... One last thought. No Dealer Accessories piled on. At least one other dealership adds pinstriping, and other stuff to all their cars before you see them... Ask for Laura... She will listen... read more

My wife and I recently bought a vehicle from this dealership from our salesman, Nathan. We had the best experience from this dealership than I had in the past from Hall. We looked for a vehicle and were offered to test drive it until the following day. The next day, we came back and decided on a higher Trim model. The process of finding the higher trim model in a different color using their computer system was as easy as pie!! On the financing end of things, we were offered a great APR using Honda Financial with the help of Stan. Stan did not push hard on back end items, although, we had come to great negotiations with what we wanted and decided to purchase on the back end as well. The "No Haggle"/"Up-front pricing" made everything much easier than other dealerships. Oh, and another thing, free oil changes for life and they use the synthetic oil! My daughter will be graduation in 2 years and I sure do hope Nathan and Stan will still be working at Checkered Flag Honda!! We will definitely purchase here again! Thank again, guys!! read more

Brought my car (94 Honda Accord) to have a 2nd opinion after Aamco said I had play in the crankshaft. It has been there 4 times now .My last visit was the worst. After picking up my car I decided to test drive it instead of just going home.Car continued to shut off on me ,which was my original issue,after it warms up,My first visit cost $2500 the other 2 have been free.After realizing the problem still existed I brought my car back. After explaining the issue to Terry Ruffin he proceeded to smirk and told me to get my keys and leave, I was a little upset but who wouldn't be after $2500 and 3 trips to checkered flag and 2 rental cars i was fed up.If it isn't fixed this time I am taking it somewhere else that will actually fix the problem and reporting them to the Better Business Bureau.They told me Terry has been there 18 years....wow I don't know how he has stayed alive this long the way he talks to people,10 years ago before kids I would have been leaving there in handcuffs and he would have been leaving in an ambulance. read more

Buying a car from checkered flag Honda turned out to be a great experience for my wife and I. We had previously bought two civics from them, and were upgrading to a bigger vehicle. Let me start by saying that Brendan Powell is probably one of the hardest working people I have ever met in my life. He made himself available at all times of the day, and made the process completely transparent. He kept his word on every single action that took place. I would totally seek out Brendan, specifically, in the future to help me buy a car because of his work ethic and fairness as a human being. My only suggestion is to be aware of the individual employee there, Stan Anders. He tried to pull a fast one and raise the already agreed upon interest rate, and was upset that I was not purchasing the package deals he was trying to sell me. He does some shady business. Avoid this individual at all cost. This problem was again corrected by none other than Brendan Powell and Chad. If your buying a car go to checkered flag and see Brendan Powell. read more

The first employee we met was Kaleb, he was very nice, informative, and showed us the way they did business. It was late and the dealership was closing, but we enjoyed the brief 15min experience with him that we decided to come back. When we came back, Kaleb had a previous appointment already since we just walked in without notice, so he directed us to Sherri right away to save us time. After getting to meet Sherri, she had the same AMAZING customer service and took care of us over the next couple of days. She didn't pressure us in anyway; she informed us of ALL the features in every car we took so we could make the best decision for us. We test drove a few cars and actually ended up falling in love with an affordable loaded 2014 Hyundai Santa Fe Sport. The amazing customer service experience even extended to the team leader (Sammy), he was also able to help us make the best decision for US when comparing the vehicles and given our credit situation. OVERALL AMAZING EXPERIENCE, WILL SHOP HERE AGAIN!! read more

I went to the Checkered Flag Honda Service department without an appointment and Janell Boone greeted me with a smile and asked how she could assist me this morning. I informed her that I did not have an appointment and needed a oil change with tire rotation and multi-point inspection. She quickly said "not a problem I can help you with that, not a guarantee that it would get done today and might be into tomorrow could you leave it". I said yes and then she offered a shuttle to get me home. I received a call just before noon that same day and she informed me my vehicle was ready. Janell went above and beyond to provide premier customer service to ensure that I was taken care of. Bravo Zulu Janell for Outstanding Service with a smile. By far this is the best service experience I have had in many years from other dealerships. Checkered Flag has raised the bar for others to follow, keep it rolling. read more