I would not recommend this dealership. We would've purchased a car here, had the salesman not been rude to my husband and pushy with financing only through the dealership. We will now be making our purchase elsewhere. read more

I recently bought a 2012 Certified Pre-owned Honda CR-V. My dealer was Brendan Powell. He was professional, friendly, and extremely patient with me. I came into the dealership twice and walked out without buying a car! And every time, Brendan provided excellent customer service! I did my research on other dealerships and went online to look for the best price. But I decided to make the purchase at Checkered Flag Honda because I felt safe about my purchase. Also, Brendan gave me the best APR % for my purchase compared to Navy Federal and USAA (BTW I have excellent credit score for anyone who is curious). Overall, I recommend anyone who is interested in buying a car at Checkered Flag Honda to come and talk to Brendan. He will help you find your dream car! I know I will be driving my car for years to come read more

Checkered Flag Honda - Look how happy I am standing next to my new car! - Auto Repair Near Me - Norfolk, Virginia

Bought a brand new car from them two years ago that was part of their free oil changes and state inspections for life BS.. Tell me why it takes over THREE HOURS to get a state inspection done for a SCHEDULED appointment. Ridiculous. No wonder they give "free" service because they know you'd rather pay to go elsewhere. read more

While waiting for service, I decided to browse the new cars. I initially went to the wrong (used car) lot but within a few minutes, a young lady (Danielle) came out into the blistering heat and humidity to help me. I wasn't looking to buy today - or soon even - and made that known. But Danielle stuck with me, walked me all the way to the other side of the dealership and showed a few new models in which I was potentially interested. We probably spent half an hour talking cars, Honda and otherwise. She knows her stuff. When I got the message that my car was ready, Danielle walked me back to service and we parted company. Although I am not buying now, when I do I will return to see Danielle because I know I'll get attention and service. read more

I have a 2014 Honda CR-V that I brought in for an oil change and tire rotation. I was quoted over $4300 in repairs. Took my car for a second opinion at a local mechanic and none of the things were found as issues minus a $237 fuel injection change. Rip off, corrupt company- I'll never do business with them again. read more

Bought a premium car from the dealership the front 2 tires are a different brand from the back. Back right rear tire has a failing plug, was never disclosed that one of the tires where plugged to begin with and was told I had 30 days to state discrepancies. The service center is now trying to charge $400-600 for one tire. Great service. read more

Carl Dyson and his team are awesome. They explained each step and shows how the price comes up. Very good service and they take their time explaining to the customers.I purchased brand new vehicles 3x in this past 10 years and this is the best experience I ever had. Highly recommended. read more

Don't recommend this place at all! They baited me in and tried screwing me over on the price. They told me one price and settled on it, made me wait a few days and then tried selling me the car for a more expensive price. When I told them what they did all they told me was that " they messed up" not even dropping the price down to what we had originally agreed on. Don't go here and tricked! read more

Took my Honda Odyssey here for service. The first guy I had to deal with in the service department, the one who initially looked over my van, was very nice and explained all the issues I was having. We got an email with the list of necessary parts and services required asking us to approve the service and listed the cost of each part. When the van was finished the bill was less than the guy in service told my husband. My husband had a a check made out to Honda for the higher amount. The guy at Honda took this check and told my husband Honda would refund the difference. We didn't hear from him regarding the refund so we decided to go in person and speak with someone else. We were given the run around until we were finally told our check would be mailed to us. We were also told it doesn't come from the dealership so they could not give us a check and we could not pick it up. In addition to the fact that the actual bill was lower than the amount the service department told my husband he needed to get the check cut for, the bill was higher than the initial work order we agreed to. The guy helping us in the service department claimed to have gone through it with my husband and assured my husband that everything was correct. It still appeared to be off to me. I went through it again with a different person in the service department, a woman named Kayla. I asked Kayla to walk me through the bill line by line because it didn't make sense to me. This was a Saturday afternoon and Kayla was great and very patient. She found the discrepancy. We were overcharged for one of the parts. Please check your bills! Do not believe the sales and service guys when they tell you it's right and they try to make you think you're dumb. If you find yourself questioning it, there is probably something wrong! Kayla did not know how to do the refund so we had to go back in. When we went back in on Monday morning, Kayla had made our service guy and the manager aware of the situation. Honda admitted to their mistake, admitted to overcharging us, while also pretending to not know how that happened. They also magically produced the first check they owed us, the one we were told could not be given to us because it does not get cut at the dealership. But we were told we would have to come back for our refund check, because it had to go to accounting. It's been over a week and nothing. Yesterday, about two weeks after picking our van up, our van wouldn't start. After an almost $3k bill. Today my husband had to go back to Honda. Apparently a new cable was needed that should have been replaced but was not. They don't have the cable in stock so we have to go back. When he asked about the status of our refund check, they didn't even remember how much it was for. Customer service and honesty are not priorities here. Please be wary. We were overcharged for parts, my husband was asked to bring in a check for an amount that was more than the total bill, we have not fully received a refund for the amount they overcharged us for parts and our car was not properly fixed. The only reason I have given any stars is for Kayla, the girl in the service department. She was patient, listened to my concerns and actually tried to help me. Thank you, Kayla. read more

Here's an update to my previous review. I reached out to Justin at Checkered Flag Honda and explained our concerns with the vehicle and customer service. He was sympathetic and agreed to speak to the Honda representative about our vehicle. Justin was very professional and helpful through the whole process. He understood and apologized for the experience I had when I first brought the vehicle in. It really seems that they try to provide a good customer service. I was impressed and satisfied with the service recovery. Thank you to all the Checkered Flag personnel that helped us with our vehicle issue. read more

Bad experience about the loner car. One would have to pay for daily collision insurance on the loner car, which it's a new info no one makes you aware of prior to the ride to Toyota. The person at the desk was very unprepared (Dahlia). If one decides not to pay for the daily insurance like a rental, in other words waste that money the person would have to be responsible for any damage to the car through her/his own insurance (premium, headache). Neither of the options above are interesting and no one cares if you know or you don't. The sales person blames the service one and vice-versa. Surprises are not welcomed, it's annoying. I wish I knew about the terms and conditions about the loner car beforehand. Shady service. My suggestion: ask a million questions and make arrangements . read more

We visited from about 2.5 hours away because this dealership had the best price on the color & trim package we desired. Our point of contact was BRENDAN POWELL. He did an excellent job sharing info by email and in taking care of us quickly on site. I would definitely recommend this location and our point of contact. Tony in the business office was also very friendly. Good place. read more

After test driving a Honda Accord at another dealership, I stopped by Checkered Flag Honda to meet with Laura Vaughn to pick out an Accord LX. There were no hidden surprises or fees and no negotiation was required; pricing is competitive and up-front. I got my first choice of color and the LX was equipped exactly the way I wanted. I wasn't pressured to buy anything I didn't want. Checkered Flag was very competitive with the best deals I've seen at other dealerships (within $100). When you include their their free lifetime inspections, free lifetime oil changes and convenient location, the decision to buy from them was an easy one. I don't believe in blindly buying from a dealership... I shop around whenever I buy. This is my second vehicle from Checkered Flag and both experiences I've had have been very positive. read more

Really Checkered Flag? $104 just to tell me how much more money I am going to have to pay you to actually fix the issue? And on top of that, it's not just a flat $104 fee for an estimate, it's an additional $104 for each issue! So to get an estimate for my airbag light and the code to re-activate my stereo after the battery died it would have been $208! I just want to reiterate that that's before any repairs were actually made to the airbag. read more

Customer service is poor, you will be waiting forever until a sales rep acknowledges you're there for service! The only car dealership I go to where I've always waited two hours for an oil change! The only complimentary service they provide are beverages so if you're hungry I suggest you bring a snack with you or loose change while waiting for your vehicle in a small tight waiting area! read more

Sold me a car with aftermarket headlights that I wasn't told about and one went out two weeks after I bought the car and they wouldn't provide assistant I waited for an hour just to be told the manager wasn't in very unprofessional read more

We purchased a Honda Odyssey and I have taken it to this location for service the last three times. It's time that I find a better location to service our Honda. The front service staff seems rushed and takes their time to acknowledge your presence. The service on your vehicle is timely compared to other service centers I've been to. And the straw that broke the camels back is that this is the second time I have requested a rental vehicle to be ready for me and I had to wait 20+ minutes for one to be "cleaned." The least they could have done is offer me a discount on the rental car. read more

My associate was excellent.. Honda always has great service. He went above and beyond to ensure I had everything for my car and got an amazing discount thank you honda read more

So I called in my appointment to have my oil changed and my tires rotated. I gave then a fair bit of my information over the phone. Appointment day arrives, and at check in I had to give all my information all over again. That maybe a small thing but it makes me question why I called in, in the first place. My appointment ended up taking an hour and 15 minutes, which I'd define as an average amount of time. Overall I'd say it was a fair experience. Which was nice considering the earlier reviews. read more

I purchased my latest ride from this location. I was happy that they gave a broke college student a break but man did they give me the run around. Not really all that professional at times. Lots of laughter and joking coming from the "manager's" office. But hey, guess they're people too. The salesman I had was good. I may or may not go back for a trade in here unless I need a break or something lol read more

GREAT Dealership, at least the sales and financing departments (have not been to service yet). They made the car buying experience pleasant, were willing to negotiate and offered a much better deal than Priority Honda for our Odyssey. Our salesman, Renwick Jones, was outstanding and he was far more concerned with getting us the right Odyssey to suit our needs rather than trying to upsell us on things we did not need. If I were going to buy another Honda, this would be where I got it! read more

Mike Evans provided my fiance and me with a fantastic car buying experience. He was extremely patient with us and answering all of our questions, was very knowledgeable about the car we ultimately purchased, and was very genuine. What we valued most was that he put no pressure on us. He made sure we had all of our questions answered, and let us take time to think about it without the constant phone calls or harassment of a traditional car dealership. We went to other places to compare prices but truly felt like Checkered Flag offered us the best overall deal, and best customer service. We would definitely buy another car from here! Thanks again for everything, Mike! read more

Your sales rep Jason is TRASH. He is the rudest salesman I have ever come across. He knows nothing about sales or customer service. He is extremely cocky. He is bad for business. AVOID DEALING WITH JASON! YOU WILL THANK ME LATER! read more

My wife and I recently bought a 2016 Honda Odyssey from Checdered Flag Honda. Our Product Specialist, Larry Brown was both friendly and very knowledgeable. I would recommend that all of my friends visit him read more

Have been to a few different dealerships and never have we ever been treated this great! Larry Brown is awesome. He listened and helped us find the right car for us. Seriously. If you're looking for a car, new or used, make sure to check out Checkered Flag Honda and ask for Larry. You won't be sorry!! read more

SERVICE REVIEW ONLY: They get the job done, but you better have an appointment! They have a "walk-in" service advertised, but they take care of all of the appointments first and hold all of the walk-ins until the end of the day. If they do not have mechanics dedicated to the walk-in lane, they should not have one. It's false advertising. When I tried to bring this up to the service associate, she said she was sorry I felt that way and offered for the shuttle to take me home. Still waiting for that shuttle service one hour later.... read more

One of the most straightforward and awesome buying experiences ever! I would highly recommend d Laura. She was able to educate me about the Pilots new features, and helped me through the buying process. read more

As we all know, car salespeople do not have the best reputation with honesty, etc., but rest assured because this dealership is filled with awesome people. I LOVE Amy Smith and Clay Morton in the sales department. They could not have been more professional and kind during the entire transaction. They gave me a very reasonable price for my trade-in, and are helping me resolve a couple issues brought up during the transaction yesterday. I will definitely buy from them again and refer my friends and family! read more

Had the worst experience ever with this location. Took our car in at 11 for an oil change and instead of them letting us know our car was ready, they chose to let our car sit and was not going to let us k ow that it was ready. We sat for 2 hours and 45 mins before my husband realized it had taken a lot longer than expected. When he went to go ask one of the service members had the nerve to say it's been done, if it was done why was it not mentioned to us. Instead he was standing around talking. This dealership needs to work on their employees because majority of those who work here have an attitude as is. read more

Timely and excellent service, great communication from Tina Allison regarding progress of repair work.

Dropped off my car for a recall, alignment and other minor services. They did a great job of servicing my car, keeping me up-to-date as much as possible and also returning my car in a timely manner. Everyone on the staff, from the service rep to the shuttle drivers, were all extremely nice and professional. My experience with Checkered Flag Honda was great! read more

Leaving a review for my experience making a small order for a hard-to-find part with their online parts store. I was emailed by Raymond Hughes that the part was a discontinued product, and they did not have that in stock. The other part would have to be ordered from California (where I live). We agreed to cancel the order. I very much appreciate them letting me know the state of things. Great service from the Parts guys. read more

My husband and I had the pleasure of working with Larry Brown on 3/24 while purchasing our new vehicle. He did not disappoint! He provide excellent communication throughout the process and went above and beyond to get us the exact car we wanted. We were in and out of the dealership in 20 to 25 minutes tops! I have NEVER had such a fast and easy experience while purchasing a car! Thanks for making this such a great moment for us with little hassle or waiting around! Larry Brown is by far the best sales person I have dealt with and is always available no matter what. I will never buy a car from anyone else! read more

Ask for Carl. He was helpful, kind, and most importantly, knowledgable. My best car buying experience.

My experience at Checkered Flag Honda was excellent. Bo Wang was very patient and answered all my questions. He was very helpful and made the process very simple, fast and honest. Checkered Flag Honda has great staff at its disposal, however, Bo Wang was definitely the best sales person I ever dealt with. We went to several other Honda dealerships in Hampton Roads and by far this was the best experience we had. There were NO fake deals and NO pushing you around. Everything was straight forward with no gimmicks. read more

Routinely take my Honda insight here for service. They do a good job, don't try to sell me stuff I don't need, and make me feel taken care of while I am there (lounge, etc.). Sometimes the appointments can take a bit longer than you'd expect (even for routine stuff like oil changes), but still SO much better than many of their competitors in the area. read more

Absolutely the kindest team works here. I very much recommend coming here for parts and service. I didn't have a chance to visit the showroom and sales floor but parts and service was great. Thanks read more

I bought a new 2018 Accord (2 years ago with 7 miles on it) - and had nothing but issues with it from the beginning. The service department rarely fixed what I brought it in for - favorite excuse was they couldn't duplicate the issue. So wasted my time driving there to drop off and pick up, for them not to fix. Some of the issues included the hood flapping, the seats squeaking, the steering wheel squeaking, and the one the broke the camels back were the speakers rattling. I found a way to duplicate the noise on the speakers and brought it in to show them, they said they fixed it, came back once - still making noise, came back twice - still making the noise - I gave up after that. I don't understand how hard it is to either fix or replace a vehicle that is covered under warranty and you have a customer drive to the store multiple times for the same issue. The service department got nasty with me and told me I needed to drop what I was doing and bring back the loaner vehicle because I had it longer than they anticipated (like it was my fault they didn't fix it the first time). And this wasn't the first time for the speakers, this was either the second or third time, I just figured out how to duplicate the noise so the service department didn't have an excuse for not fixing (which still too multiple tries). Ultimately, I sold the car back and that was a shit show as well. I've never been treated so poorly, for buying a brand new car, it was a lemon and the service department was incompetent. I've since bought a Volvo and will never turn back. Volvo's customer service is superior, they care for their customers as well as their cars, and the ease of bringing my car in the service department and having them explaining what they are doing to someone who doesn't understand cars, is next level. I've owned 3 Hondas and unfortunately Honda lost my patronage with this shitty dealership. read more

I recently moved to Virginia; I had a great experience with my last Honda dealership. I checked the reviews on Checkered Flag before going in; they were mixed, but I hoped for the best. I was disappointed; I left the dealership flabbergasted by the whole experience. I wanted a state inspection and mentioned that my check engine light was on, probably due to the gas cap but I wanted them to check on it just in case and reset the indicator light. My last dealership just did $2K+ of maintenance on my car the month before, so I knew everything on the car was up-to-date. I waited for 2 hours before I heard anything about my car (I ended up waiting almost 3.5 hours total!) When they came to me, they proposed $2,500 worth of repairs. I was shocked! For my inspection, they pointed to a very, very small tear in my left windshield wiper and said it needed to be replaced to pass inspection - the cost: $26 for a left windshield wiper! I felt taken hostage. They also charged me $120 for checking on my indicator light and telling me what I already suspected - it was likely due to a loose gas cap. The total bill: $169. All for waiting 3.5 hours, getting 1 wiper blade replaced (which took almost an hour after I approved the repair!), and getting a sales pitch for $2500 more worth of repairs (some of which had just been done by another Honda dealership a month or so before!) It's a "soft" sales pitch where they "walk you through" areas where your car "failed" a "diagnostic" test. If you want to wait a long time, be sold repairs you don't need, and pay quadruple for basic parts like windshield wipers, then this is your place. As someone who is new to the Hampton Roads area - and who is about to purchase a new Honda - I will not be doing any more business with Checkered Flag Honda. I will gladly drive a little further for honest, reputable service. My final bill: $169. I told the representative how thoroughly disappointed I felt about my experience - to his credit, he reduced the price to $99 (and an admission to the gross overcharge of the original price, in my opinion). I never have written an online review before, and I am not one to complain or be demanding. I just have never have been so disappointed by a business like I was today. Frankly, the whole experience took me completely off guard. I've had my car serviced at other Honda dealerships, and I have had great service and great experiences. I am a loyal Honda owner; and plan to keep buying Hondas based on my experience. I just plan to purchase my next Honda - and have it serviced - at another dealership. It cost me $99 to learn not to stop by for a state inspection or have my car serviced here; hopefully this review can save you the time and money. read more

Best prices in town be sure to stop in and see Bryan if you are on the market for a new Honda. They were very informative and not pushy.