Not a good place lol. We ordered appetizers and never received, yet we were still charged never got utensils, or napkins even after we asked for them. Our waitress Adrian was cool he was making sure we were okay but idk what happened. This place needs to get their shit together honestly read more

Just left the place and the host seemed very unwelcoming. I asked if any bar seating was available NO MAM. Any tables for one ? NO MAM. & that's it! No solution , didn't offer to go, didn't say anything about a wait just NO. Be careful how you treat people. Never know what anyone might be dealing with. read more

Went around 9pm on a Saturday night, our server Jeremiah was horrible. Didn't ask how i liked my steak, assumed i liked coconut shrimp. Charged us an extra beer we never received, never got a refill on our drinks. Never checked on us, another lady brought us our food. Worse Cheddars ever!! read more

Cheddars is cheddars, good food good price can't go wrong. Was craving Idaho nachos and knew I had to come to cheddars. It isn't in the menu anymore but you could still order it. The croissant is always good but this time it came out like it been run over a few times, still tasted good. Place loses a star due the cleanliness of the tables, it's always a sticky and have to ask the server to clean it before you can really sit at your table. Not sure how clean anything is but just got to be careful when you eat at cheddars. read more

After being without power for 5 days my boyfriend & I decided to dine at Cheddars on Westpark in Houston,Tx. When his drink arrived from the bar it was something black floating in it, we got the manager over and he said it was a leaf. Our food comes out and our ribs were cold. They remade the drink and it ONCE AGAIN had something black floating in it. It was a horrible dining experience and wasn't the first time that we visited and found items in our drinks at this location . I'm a restaurant manager as well and the manager did not handle the situation properly at all. I would not recommend this place to anyone . However our sever was really friendly and we tipped her 18% . read more

Cheddar has always been just ok but my last visit last week was a terrible experience. The wait staff was great and so was the chef but the food was inedible. It was way too salty. Me nor my companion could eat our food. It was money down the drain. If you eat here, tell them easy on the salt read more

The staff here is great - very friendly The food was very good ...... and the bartender pours a good drink read more

I was a little spectacle after reading some bad reviews, but we still stayed and tried it. Glad we did. Service was great. Great drinks and food. Fast service. read more

Cheddar's Scratch Kitchen - Drinks and food are good. Service was fast, very generous waiter. - American Near Me - Houston, Texas

I love Ceddars!! I had the pleasure of visiting a Houston location and the service decent. I will say that a guy (I think a manager) Desmond, took really good care of us. From ensuring our table was set and taking care of our order issue. The food was awesome!!! The cookie monster was the best I've had in a LONG LONG time and mind you Ceddars is one of my favorite places to eat, so I eat there often. It was delish.Houston stand up. read more

See all

If I could choice zero star or -5, I would because this place has the worst customer service. We were in a wait list for over 30 minutes plus 15 minutes more waiting for the waitress. That's ridiculous. you should check the reviews before come here. read more

earlier in the day i called to make a reservation and was told i am not allowed to that i have to come in. i go online and it lets me make one. i get there and im waiting about 25 minutes to be seated but im not complaining because it was busy. we began to be seated and our sever didn't show up for about 15 minute, when she did show up she didn't greet us she just asked if we'd like anything to drink. she left came back 10 minutes later with our drinks and we began to order. our food came and i had noticed i had plastic in my alfredo. by the time i noticed she was gone so i had to call her back in the kiosk. she comes back and i explain what is going on she specifically says " ok i will take that comp your order and get it remade" i said ok thank you. i get my food back and its cold like they didn't remake it but took the plastic out. at this point i just wanted to pack my food and go. the bill came and i was charged for the alfredo when she said she was comping it. i had no problem with paying for the order but she specifically said i wasn't going to have to pay. when i stressed that to her she had an attitude and walked away i called the manager over and he said he will train her on that but i still have to pay. again i had no problem paying i just think that shouldn't have been said if that wasn't the case. read more

I honestly don't even want to give 1 Star. I went to Cheddar's for the first time last night and it was the absolute worst experience I've ever had at a restaurant. I've been in the restaurant industry myself for 6years so I'm not one to try to complain because I understand things happen. However, everything here was UNACCEPTABLE. When I stepped inside to the host stand, the 2 girls standing there were just casually having a conversation amongst themselves as if I wasn't even there. So I had to acknowledge them! The black host with curly black and blonde weave looked at me so I told her a fabled for 3. She spoke very low to where I could barely even hear her. I was told my wait time would be 10 minutes. I car my number was taken I received a text 2 minutes later that my table was ready. Alright cool! So I go back up to the host stand. Once again not being acknowledged while the sane host continued to put her fingers in her mouth. DISGUSTING! So since I was being ignored by her I go over to a Girl I seen with an iPad to let her know I rechecked a message that my table was ready. Once being seated, we waited sooooo long to be greeted by our server. I'm talking 15+minutes. I should have just left then but I didn't. When our server finally decided to come to the table his greet was very poor and he didn't even tell us his name. We ordered our drinks and then he walked away. It took him so long that when he did get there we already knew our entire order. But anyway, when he came back I have him my entire order including the appetizer. Which I shouldn't have. I ordered an appetizer of the cheese bites because I figured it would be fast! After waiting for about 35 minutes for our appetizer to arrive and my server not coming to the table, I had to get another server to check on our cheese bites. She did and it cane out right after I told her. The cheese bites were COLD. ALONG WITH THE COLD MARINARA SAUCE! Again, it took forever for our sever to check on us. And before I could even send the appetizer back, our entrees came out right after. Smh. I told the waiter about our appetizer and to take it back. I didn't want it anymore because at this point we have our food. THe waiter told me the first time that he was bringing a manager to the table. Instead of a manager we received another order of bites. Smh I told him I did not want them and he had the nerve to have an attitude. Told me he would grab a manger once again. We each ordered the ribeyes. And can you believe they weren't even hot!!!! Barely even warm !! So I'm waiting on a manager STILL. my husband ate his because everyone was hungry. So he ate it quick just to even eat. And the steak was more like a 9oz instead of 12 because there was sooo much fat. My little brother barely ate his also. And I only ate a slice of mine. A SLICE OF IT!! I once again had to get ANOTHER SERVER TO DO OUR SERVERS JOB. long story short, there were 2 tables that came after us that received their food before we did. The manager came by forever later and didn't even help much. Nor seemed as if he even really cared. He only removed the cheese bites and put a "discount" on the ribeyes. Which is a joke because I only ate my baked potato BARELY because I didn't even get the extra topping I asked for. The broccoli was good, however. I would NEVER come back here again. If you do go there I would suggest asking for a girl by the name of Alyssa I believe her name was. She actually apologized for all the chaos unlike our server Bernard (in which I had to find out his name from another server smh). read more

Worst service ever. 20 minutes to take an order and waiter never comes back. Food runners and bussers all the work. Not a one time experience I love the appetizers here and food is good so I use to come here often when I lived closer. Out of about 100 times I've been here once maybe twice did I ever had a good server. read more

If I could leave 0 stars I would. I guess 1 star is suffice since I did get food. Ordered online for 930 pick up food did not come out until 10:03, they had 1 girl doing all the curbside orders. While 1 other guy came out to assure everybody that our food was coming out . Never again, this was the worse experience with cheddars ever read more

Came here for a late night snack before heading home, it was 30 mins before closing the bartender was not the friendliest. He was splashing HOT water everywhere,(boiling hot) didn't even offer something to drink, Mr. Sanchez needs more coaching on being polite, I don't care if it was close to closing at least make it a memorable closing for the customers. read more

I found a huge piece of plastic in my to go food. This is unacceptable. I was feeding this to my toddler. I called back to the restaurant but got thru to nobody. I'm very angry that this is the quality of food. My son could have choked on the plastic. read more

Cheddar's Scratch Kitchen - Why the hell is there a piece of plastic in the food? This is unacceptable. - American Near Me - Houston, Texas

I haven't been here for over 7 years. I didn't realize the food was so tasty!! The crossaints are Sooooo very delicious. They serve it with honey butter which is so fattening but so good. I had the new Orleans cajun pasta which was full of flavor. The sauce was rich and spicy..it had chicken, sausage, shrimp, big bell peppers and onions. Most places would have you choose between meats but cheddars gave it all. I could eat here everyday!!! read more

great service, my server always available for me, he came and took plates as we went. Very prescient .. will come again and many more times!! read more

Cheddar's Scratch Kitchen - Delicious - American Near Me - Houston, Texas

This was my first time at this Cheddars location. The waiter was good. The wait was too long for our food. I ordered the Bourbon glazed shrimp with rice and broccoli + a side house salad. The shrimp were pretty small and tasted just good. The rice was ok and the broccoli had no flavor but was cooked just the right texture. The buttery honey croissants were the best ever! Delicious and soft! My sons orders the Cookie Monster dessert-icecream sundae over a giant chocolate chunk cookie. It was delicious and they devoured it. I gave a 3 star because: 1) the main course was just ok and 2) the wait was to long so minus 2 for me. read more

Cheddar's Scratch Kitchen - These are the best buttery honey croissants ever!!!! - American Near Me - Houston, Texas

I think the customer service here is ridiculously horrible. They are impatient and rude. They speak to you unkindly as in raising their voice. and roll their eyes. Not all the staff, but most of them have attitudes for no reason at all, you have a job, " You applied here not me". The bathrooms are hideous, and the paper towel dispenser is just thrown off the wall. They are always out of food. And they are wait until the last minute to inform you. They just need better communication and i think they'll be alright. read more

This has to be hands down one of the worst dining experiences ever... 1. I walk in and there is not a greeting or anything so I decide to sit myself at the bar... it literally took someone 16 minutes to even hand me a menu or ask me if I wanted something to drink. 2. Finally someone comes I ask for a menu and a glass of water...after another 6-10 minutes he brings me a glass of water and low and behold there is cooked rice floating at the bottom of my cup..at this point I'm annoyed but I'm so hungry that I nicely ask for another glass of water..no sorry no nothing he just drops of the water and continues on.. 3.i order my food grilled salmon...broccoli..green beans and Mac and cheese...after another 20 minutes my food comes out and it's FREAKING COLD! Are you kidding me right now! At this point I'm over it..he then proceeds to bring me the glass of wine I ordered 15 minutes ago and the glass is FILTHY! Sticky residue on it and lipstick stains..dust...at this point I'm over it completely! I nicely ask him to remove the wine for my ticket because I will not be drinking out of that glass. 4. Then ask for a to go box so I can take my cold food home and reheat it there... WOULD YOU FREAKING BELIEVE THAT THERE WAS RAW ONIONS IN THE DAMN TO GO BOX!!!!! I JUST KNEW ASHTEN KUTCHER WAS GOING TO JUMP OUT AND SAY YOU HAVE BEEN PRANKED!!!!! This is so ridiculous! Please trust and believe I reaching out to the district...regional and cooperate office! THERE IS NO WAY YOU PROVIDE SUCH HORRIBLE SERVICE...in such an unsanitary way! Either fire management and get someone in there to fix it...or close that location down! The restaurant is not clean and the staff needs training..I will definitely not return to this location...hell after this I may not return to any location period! I'm so disappointed read more

I was sitting at the bar for 20+ minutes and nobody serviced me. Also, there were MULTIPLE people that walked up afterward and ordered (no it was not a to-go order). This will be my LAST time coming to this location. read more

Your typical cheddars small portions plate for great prices, and good food. Steak and shrimp it's the best deal. Service was a ok, could be better! read more

Had to give a star only to comment!! Came in, hostess didn't smile only asked how many and you can barely hear her. Then we had to wait 20 minutes to get our drink ORDER, only because I got up to ask the hostess who was our waiter. (She cane to our table, took the order and food order) Then we finally got our drinks and food like 30 minutes later and we didn't get everything we asked for. We told the young lady after 10 minutes when she returned and it took her 15 to 20 minutes more to bring ranch, buffalo sauce and tarter sauce. By the time we ate our food was cold and my son needed a tea refill. Didn't ask since it might take ANOTHER 30 minutes to get it! Horrible service! They where probably short staff but the manager should of been out here helping or apologizing for the issues! Everyone eating here had a shit face read more

Be sure to check your bill twice, our server Leslie seemed very nice but also a little suspicious. We were charged 100% more than the cost of our actual meal when we went. Initially, we were charged for a salad we never received and when we asked her to adjust it she was more than happy to but then brought back the swiped credit card without an itemized revision and began to talk a lot. My fiancé had initially reviewed the bill and when the other came back he passed it to me to sign while she kept talking. I thought the bill was high for the two of us, but I hadn't seen the initial one and didn't know the pricing or have an itemized receipt. I should have asked then, but instead I trusted the woman gave 20% tip and continued on. As we walked out, I commented to my fiancé how the place seemed really over priced for what it was, then we realized nothing added up. I went back in to request the itemized receipt and she immediately said oh I'm so happy to see you I realized I closed out the wrong person but realized when you were leaving so I'm glad you noticed and came back (note: she didn't even try to stop us when we were leaving or try to catch us in the parking lot and would have done nothing if I didn't come back). When she brought the revised bill, she had the nerve to ask if she would still get to keep the initial 20% tip from the artificially high bill... needless to say, that was a no. I want to believe it was an honest mistake, but it didn't feel that way. I feel like she started hovering and talking incessantly at the end to distract us. Furthermore, if she truly went back to edit our bill and remove the salad, it would be hard to get into a bill that was twice the price without noticing--- and when it was revised, it would have come with a new itemized receipt. read more

Staff very unprofessional , My fiancé and I visited on a Sunday afternoon and we went to the bar are where they have "open seating" . We sat for 15 minutes and no one came to serve us , so then we moved to the actual bar and sat there and waited to be served and the staff continued their silent treatment and never offered us a menu or water they all just sat at ten Togo station and at the bar top talking amongst themselves . I'm just highly disappointed in their dismissive actions . read more

Cindy is the best waiter ever! Great customer service. I have went to this location several times and they have consistently delivered quality service and HOT food !!! read more

It is Friday afternoon 4 pm, not busy hours. We had to wait over one hour for our food. My medium well steak was 100% totally well done. Very disappointed. read more

Cheddar's Scratch Kitchen - 8 oz sirloin - American Near Me - Houston, Texas

A step above jack n the box ...cold food ..staff over worked...food terrible...better off drive thru ..at least it will be hot

Mediocre at best. Service was as mediocre as the food. Waitress didn't even bring back ticket herself which raised questions as to who all handled my credit card. Will keep an eye out for fraudulent charges. read more

Today i had the best experience all together. The food was fresh and so were the drinks. Our waitress Miriam gave us the best service we have ever had and she was very pleasant. read more

Cheddars REFUSED our service!! We came in with a party of 10 adults and 2 children with one baby. It was my brother's birthday. We asked for a table and when they asked us how many people we said one extra person was going to come an hour later because he didn't get off of work till late. They told us they'd have a table shortly. We waited thirty minutes and were never seated while other big parties were seated as well. They even refused our little girl water when we asked because she was thirsty!! My brother is also on OXYGEN so he can't stand for very long. When we started to get impatient, a server from the back said they couldn't seat us until the other person showed up. Wth!!! So we're supposed to wait an hour for one person so show up?!? And the front desk woman was SOOOO rude!! She had a major attitude and talked to us like she was ready to fight!! Completely awful service and rude employees!! We left and went to Olive Garden where we got GREAT service. Edit: this was also his LAST birthday. RIP 2/10/18 read more

Stopped by on a Tuesday night before going home around 8/9pm. No waiting time to be seated. Hostess was very kind and greeted us once we walked in. We were seated right away, about 2/3 minutes we were greeted by our waitress. She was very nice, she noticed my boyfriend was sick and brung him a tea with honey and lemon no charge. The food was great I ordered the New Orleans Pasta and my boyfriend got the steak and ribs. Overall great service! read more

Their croissant is phenomenal. Sale is very refreshing. Appetizers are appeal. Lots of selection for main course. Desert sounds tasty. Honey butter goes with the croissant is great. Will b back read more

You guys should ask for Kimberly!! Her service is exceptional and she's so nice & sweet! She needs a bonus or a raise!

It's a cheddars. I don't expect 5 star service or food. I ordered fish tacos and spinach did, It was as good as I expected it to be. My waitress was friendly, and kept my cup filled. read more

Three stars is about right. Cheddar's - always a safe play, nothing too special. If you are going try the spinach dip and apple pie. I like the prices... service is usually hit or miss. The entree's in general are tasty. Usually go there a few times a month. read more

The service is good, but the menu is limited at best. I have eaten at Cheddar's numerous times, trying different dishes each time, and have found no "stand-outs." Everything is just so-so and for my money, I'd rather choose a different restaurant. The ambiance is nice, though it can be a bit noisy at peak times. read more

A wonderful, homey restaurant that serves American classics with kind, Southern-hospitality staff! Service is 5/5. I ordered a grilled tilapia with mango salsa. Came with charcoaled shrimp that almost threw the tilapia outta the water! The bit sized peppers and whatnot was delightful! The tilapia was thin, had some scaly bones, and was saltier than to my liking. Underneath, to my surprise, was rice. Didn't even know it was there. 4/5 This dish came with two sides, which I ordered mash potatoes and brocolli and cheese casserole. Mashed potatoes: 5/5 -- I ate it without gravy, but the waiter still gave me gravy on the side in a separate bowl if I changed my mind, so considerate! Brocolli and cheese: too cheesy, too thick, only 3 brocolli heads. read more

Cheddar's Scratch Kitchen - Grilled Tilapia w/ Mango Salsa, mashed potatoes, broccoli&cheese casserole - American Near Me - Houston, Texas

Sunday 4/19/15, wish I would give this place 3 1/2 stars. Waited for a table 15 minutes which is reasonable on a afternoon Sunday. The service is okay, received my tea under 10 minutes & food under 40. The tilapia, ribs & chicken fried fingers tasted delicious. Side order broccoli cheese casserole was the bomb. Desert Cookie Monster was good just took over 20 to be brought to our table. Just take it to go. There's room for improvement on the service I see potential for a four star restaurant. Maybe I'll be coming again maybe. read more

Cheddar's Scratch Kitchen - Sunday afternoon, people enjoying their drinks & food. Family atmosphere. - American Near Me - Houston, Texas