Wow, this place has REALLY gone down hill!! Nasty seats, nasty floor and bathroom. Tables smell like dirty rage cleaned them, I had to move to next one. Dining here because of others, I will say that our server was nice. I ordered fish and it was fresh and hot, fries not so much. The atmosphere is bad, just look around at broken chairs and booths doesn't create a great dining experience. read more

Cheddar's Scratch Kitchen - American Near Me - Houston, Texas

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Stopped by this location for lunch and ordered the herb chicken and it was dry and warm not hot and fresh! My red beans &rice needed seasoning and my few pieces of broccoli was ice cold and very plain! My moms ribs was hard and she ordered the shrimp with rice to go with her ribs and they did not mention that the shrimp was sweet! Which she sent it back! Overall i did not enjoy my food at all and will never go back to any cheddars because they are all the same! Every time i try one it sucks! read more

That's a negative -5! Craving some ribs? DON'T do it!!! This is some Hell's Kitchen Nightmare sh*t! They either boiled the crap out of these then forgot about them on the grill or just grilled the sh*t out of them! They were so dry/hard I sent them back!! This is where I made the dumbest mistake, I ordered another rack to go. Hoping for a better rack of ribs and instead it was THE EXACT SAME THING!! I know my fault, but I thought I would give them a chance to redeem themselves! ‍ The good news was our waitress was amazing! The manager, Josh was kind to come by to apologize for the lame 1st round of ribs BUT he should've made sure that 2nd batch was perfect before it was put in a to-go box. Very poor quality control Josh. The other good news, we thoroughly enjoyed the honey croissants AND WE DIDNT GET FOOD POISONING!! Never again, I'll stick with the hamburgers at Cheddars. read more

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Monte Cristo is always on point. Friendly staff. Clean restaurant. Conveniently located.

Wow. Just wow. Walked over from the hotel. Employees eating food in front of you. I saw this after my meal was served. If I saw this prior I would have walked out. I do not think I existed. No communication. Just what do yea want. No follow up on the food. Will never visit this place again. My mistake should have read the reviews. read more

I don't understand why y'all rated this place so low. Lol. The food is cheap. The variety of food isn't bad, and the cocktails are pretty good! Jelly belly and I were craving spinach dip and this place other than Hillstone is the only place that makes it the way we like it. I got some ribs and he got some steak and chicken tenders. Overall the food tastes pretty decent. My fave thing has always been the broccoli cheese casserole side. Christopher was our server and he really went above and beyond. He often said sorry but he didn't need to because he was doing a fantastic job. He was so sweet and professional. Please ask for him when you go because he'll definitely take care of you. read more

Cheddar's Scratch Kitchen - Santa Fe Spinach Dip featuring jelly belly - American Near Me - Houston, Texas

You can skip the expense of eating at this garbage establishment by staying home and dumping your food directly in the toilet. The service is abysmal and the restaurant is filthy. Never again! read more

our service was REALLY good, with respect and Chi is a really good worker should have more credit based on his work.

If you want your car windows smashed out and all of your stuff stolen come to Cheddars Scratch Kitchen! We spoke to the hostess who let us know that it's happened multiple times before. Despite the fact that they clearly have a problem, there are no cameras or any other security measures. I would avoid this specific Cheddars or take all of your stuff with you. read more

My wife and I were wanting to use a gift card our kid's had given us and today was the day. They told us to redeem it at this one....now we know why....really good food and service. Normally I deduct a star if my steak isn't cooked to the level of doneness I specify, I asked for medium, I got medium rare or rare, I loved it though...whoever did the cooking did a fine job. I got the green beans and the broccoli as my two sides, they were as good as the 6 ounce sirloin. My wife got the fried chicken strip salad, it was almost as good as my steak. We both got water and hot coffee, the coffee was really good and we both got refills. We'll be back for more. The service was as good as the food. read more

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food was alright , service was not good, my server never came once to check up on our table and it was not busy at all . it was my first time and last time in this location. read more

Not sure why such the low ratings, but I've only been here once so the more frequent customers have a more reliable review than mine. What can I say, it's a typical Cheddar's if you've ever been to one. I came in on a Sunday and was promptly seated. My waiter was very attentive and kept my water filled. I ordered the spinach dip, and chicken tender dinner with a side of corn and French fries. My food was a perfect temperature and came out in a timely manner. Not much else to say really. The restaurant seemed pretty clean to me. Didn't use the restroom so I can't vouch for that. read more

Cheddar's Scratch Kitchen - American Near Me - Houston, Texas

Haven't been back in a while but this was the place my parents always wanted to go to when they didn't want their typical asian foods in the area. I grew up on these croissants and still nuke up Costco croissants with honey & butter at home. Not the same as someone else making it tho. Awesome deals on the sweet sugary drinks that I can't taste much of the alcohol in. Just the way I like it. Not crazy strong since I'm a weakling lol when it comes to the R-OHs :) read more

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i just left not to recently with my friend and i had to use the restroom . as i was walking to the restroom a server name hector who was the bar said "got damn" very loudly . i hadn't even made it to the restroom . i turned around and confronted him while he acted clueless . i came to eat not to be harassed by workers . it made me super uncomfortable and it was very uncalled for ! read more

The food is good. I love getting the complimentary basket of honey butter croissants and my go to order is the New Orleans Pasta. I've never had any trouble getting seating and the staff are usually friendly and quick. read more

Kiara the manager is horrible tried to downgrade my mother's drink. Then, tried to insult us by asking if we know the price of the drink. Yes, we order top self liquor we know what we want. All of our orders came out except one and then the food runner took it to another table then discovered it was not theirs. Then plopped the food down in front of us that order was incorrect as well! Horrible funky services!! read more

Walked in, not greeted. Decided to sit at the bar. Bar was dirty with dishes, found 2 spots to sit. Bartender was nice, took drink orders and made the drinks quickly. But when he put my drink in front of me I noticed something in my glass....a fly. I snapped the pic and gave the drink back. He was apologetic, and grabbed a manager who also apologized. That's all they could really do. - However - The menus are filthy and sticky with food stuck on them. The bar counter was sticky and dirty. Servers were laughing and joking with each other near the bathroom instead of helping clean up. I would never return here unless they got an entire new management and staff. So, eat and drink here at your own risk. read more

Cheddar's Scratch Kitchen - Drink served with a fly - did not order the fly! - American Near Me - Houston, Texas

I used to like cheddars. However, the quality and service in my eyes has been declining! I went yesterday with some friends, we ordered ribeyes and t bones. They never brought the salad, we had to ask them to pack it to go. Then they brought the steaks full of pepper and soo dry. We had to complain both me and my friend, they took them back and took forever to bring back. By that time we had to ask them to pack them as well. Paid over 100 for a meal we could not enjoy, except for the company. read more

Good place in the southwest for inexpensive southern comfort food. You get a lot of food on the plate for a good price. The food is not the best but it is satisfying and the bang for the buck. Their dine-in service is great but I usually get it to go when I come here. This was my first time coming since 2019. read more

Cheddar's Scratch Kitchen - American Near Me - Houston, Texas

Great for the homemade meal feel. I've tried several items and most have been delicious. I've also gone there at different times of the day. The croissants are addicting! Be warned. There is sometimes a wait, but not to terribly long. The service is pretty standard, it can be improved and more efficient. But since I know this I know how to work with it and which servers are better. I'll still go on occasion. read more

We stopped here for a quick business dinner. Our waiter was nearly incompetent. One of my dining companions ordered a single, tall mixed drink. The waiter asked if the drink should be straight or on the rocks. This type of drink is never served straight. When the drink arrived, it was a triple, short, straight. No more than a splash of soda was in the Old Fashioned glass. Either the waiter or the kitchen was terribly slow. I expect it was our waiter because of the rest of his performance. For example, we told him at the start of the visit that we would need separate checks. He asked us again twice more. Finally, he mumbled so badly I could hardly understand a word he said. The food was fine - what it usually is, though I had my mind set on the "dish" that is a choice of a number of sides, but I simply could not find it. read more

Cheddar's Scratch Kitchen - American Near Me - Houston, Texas

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Poor customer service, we are a party of 8 waiter comes to our table to get our drink order but not food order. Then go over to other tables and take their drink and food orders. We had to call over the manager to express our situation. So finally, the waiter comes over and tells us the reason why he took the tables before us, which didn't make sense. He skipped us because we were a larger group. That's not fair. read more

If I could put zero stars I would. We had a server named Philip at 11 PM. He had a very bad attitude the whole time he did not give us any croissants which was complementary. And when we asked about it it, he basically shrug his shoulders and said "oh well you should've asked for it."Then when we asked for another round of drinks, he did not tell us that the bar was closing and when we asked him, why did he didn't tell us he was like"oh well sorry my bad" as if he didn't care to service anymore. The whole series was very bad. It was very awful. I will not be coming back to this location ever again. I really hope that you retrain this server because it was bad overall and I felt very neglected. I'm very disappointed. read more

Es el mejor Cheddars de Houston. El restaurante es relajante, ritmo de Cara, y lindo. El servicio es bien. No hay que esperar mucho. la comida llega rápido. Pedi para medias costillas con pare de patatas cargado. La comida estuvo Caliente, y delicioso. Recomiendo que "The trio". read more

I think that most of their reviews are on the money on rating this restaurant. We went to dinner at 7pm, it wasn't super busy and we were able to sit immediately. There were still available seats in our area so I don't think the servers were slammed. It took about 10 minutes to be greeted by our server. NOTE: she was extremely pleasant and told us she was sorry for the wait because it was her second day on the floor by herself. Understandable since I have been a server several times in my lifetime. She took our orders and read them back to us. Now she only had 3 tables from what I could see and only two were occupied at any given time. We ordered our salads out first which they did come before the meals. While eating I noticed several other tables had long wait times for servers to greet, take orders, refill drinks and get their food out. Most servers like mine looked extremely young and unlike mine did not seem as friendly. Another server came by with a bowl of soup and said we ordered it but we didn't so she started asking other tables and they said no, our server came out and confirmed that it did not belong to her tables. By this time we had been waiting on our food awhile and the server being new was feeling the pressure. She stopped by twice to tell us she was sorry but it would be out soon. Finally the food came out and at first was only my husband order. The server who brought his out asked who ordered the Bourbon Salmon which he did and she placed it down. Ok, here is where as a experienced server would have raised a flag to me to ask why only one of our orders came out and confirm if I had ordered a meal too. Nope she didn't even question it and walked off. Our server was helping deliver other tables orders and when she came to check on us she noticed I didn't get my meal. Honestly at this point my husband was half way through his meal. Yep he is not one to wait! I was actually full from my salad, the dinner roll and the BIG Maui Margarita I had almost drank it all. She came back said the cooks were swamped with orders and it should be out soon. She apologized again and at that point asked if I would like to speak to a manager. I told her no and that I was sorta full already and if my order wasn't out quickly just box it up to go and I would eat it maybe later. She came back in 2 min with my meal. Interesting it felt like it had been sitting under heat lamp at least 15-20 min because it was warm not hot. I ate my shrimp and red beans and rice and put the ribs and green beans in to go box. Our server proceeded to apologize again. I finally stopped her and told her the following: I told her she obviously is new, she herself had done a great job and that I could sense she was sincere in her apologies. Things are going to happen outside of her control and I personally understand that, it how you handle it. I gave her advise that sometimes during the busiest time of day the cooks may run behind and it is okay to tell your table if she is experiencing a unusually long time for orders to just tell the table due to it being busy the food is running about 20-30 min out. Or what ever the actual time is. I mean it happens and people are willing to except that if they know in advance. Remember I am in Houston and who knows if any of their staff was effected by Hurricane and are running on a limited staff situation. Didn't see it bothered to many of the customers either so I didn't want to make it a big deal. Maybe offer appetizers that are quick to get out to get people started. It happens! I didn't think the manager was going to do much for me anyways. I also think the only thing the manager could do is work with his staff improving overall services. It's clear that the team could use some tips on handling situations when the cooks are overwhelmed by orders. Now we will I am certain be eating here again since the hotel is in the same parking lot and we are here for two weeks. I hope to see better improvements. By the way the food was good it wasn't bad at all so I really had no complaints on taste and the Maui Margarita was delicious. 9/7/17 UPDATE Went here for lunch, just a house salad and a drink. Salad took 15 minutes at the bar to get. The bartender said they were waiting on the roll. Mmm still too long. Ended up having dinner here as well today. Husband called back into work so was hoping to try out new places. I ate in the bar. My server in the bar was outstanding! I sat at one of the high tops and he had 10 tables and Handle them all with great service. I watched him and was amazed the he was always one step ahead of the customers. He was bringing refills, to go boxes and your checks with out having to wait. He needs to train the rest of their team because he never came back from kitchen empty handed. He also did everything with enthusiasm. He is 5 stars! read more

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I see this place has low ratings, probably from folks that go there more often than I do, but here's my review. My husband and I have been to this location twice and both times we have had great experiences with food and service. Both times we've ordered the same thing (we are so basic, sorry.) The food has come out hot and delicious. Also their portions will fill you up. To drink we ordered the strawberry lemonades. Also, both times we've had great servers. They have been attentive and kind. The first time we came was when it first opened at 11am, so it was quiet. The second time was on a Saturday and boy was it busy and loud, but that's obviously expected, it was the weekend! We will definitely be coming to this location again though, since it is close to us and we have had no issues here. read more

Cheddar's Scratch Kitchen - American Near Me - Houston, Texas

The service here was terrible. I was sat and waited, had to go to the host stand just for her to tell me that the section I was sat in was closed and the waitress for the section over couldn't walk 2 feet over and help me where I was. I watched her as she helpted the guests in the table across from me, without saying anything. I'll definitely be calling corporate. Only 1 star because I can't put none. read more

The location on Westpark is hideous! * Me and my boyfriend ordered two Togo entrees 2 to go drinks and some biscuits! *it took 1 hour for our food to come out, with getting our drinks 15 min before only because we had to ask. It doesn't take that long to girl some fish! I seen how the lady was at the bar handling her business. Why couldn't the lady at the to go stand do the same! I've been too this location multiple times to dine in and only placed Togo orders twice, and each time I got home SOMETHING IS MISSING TO WHERE I HAVE TO COME BACK!!! I had to let go and let god because my attitude was off and I'm pregnant AND IT WAS COLD! This is ridiculous get it together. I would hate to see this place on a Saturday it was only a Monday! I think the lady who took our order put our tab in late, and was just too lazy to go back and forth to the kitchen. I used to love this place! read more

Everything from start to finish was easy and convenient. I was able to use the website to place order and pay with no issues. The food was delivered hot and accurate at the promised time. Joanie brought my food out to the car and she was amazing. Very personable and courteous. Her customer service skills and professionalism were top tier. I'm not sure if she is a server or not, but if I were to dine in I would want to be seated in her section. You can tell she truly loves what she does in the service/hospitality industry and she does it well! I could see her being a manager or GM even! Thanks Cheddars Scratch Kitchen Westpark and thank you Joanie for making my experience an excellent one. Good customer service is hard to come by nowadays but I know I can count on great food and great service from you guys when I don't feel like cooking dinner. read more

The food was good we enjoyed it! The service was exceptional! & the vibe was ok as it was super loud and little kids running everywhere but overall good! read more

I had a job interview at this cheddar's location a week ago. the manager wasn't present so they had someone else interview me that wasn't qualified to do so. Days later the manager called me to schedule another interview because she wanted to interview me this time. she said the interview was schedule at 3pm on thursday, march 6th. i arrived at the location minutes before my interview was schedule just to be told that the manager was in a meeting, and both hosts told me they weren't sure how long she'll take. minutes later another employee comes to notify me that i am in line behind another person waiting to be interviewed. he was considerate enough to offer me water. i waited 30-35 minutes just to be asked by the same guy (not the manager) to follow him to a table to be asked a few questions. he proceeded to interview me, and then made me wait another 25 minutes for the manager to interview once again. no refill or even food was offered for the huge inconvenience and unprofessionalism. mind u the entire time i was starving, and had plans to meet with my family for an early dinner. after waiting another 25 minutes the manager proceeds to ask me the exact same questions the guy before had asked me. after the interview she proceeds to leave once again, and make me wait another 10 minutes for her just to come back, and let me know that her boss wasn't present and was either going to call me to have another interview again or that they'd let me know in a day or two if they're offering a job or not. no apologize for the huge inconvenience was ever made by anyone. yet she said she was looking for people who obtain skills like working in fast pace, busy, multi tasking environment even though it seems like her and some of here coworkers don't seem meet those standards..i got notified today (the day after) that i am not being offered a job, and i can't help but be so bothered of the fact that i went through all of that just to be denied the next day. however to be honest i am glad i am not working in that type of management. the manager seems to not know how to be able have control and manage her job position properly. do something about it!! read more

Didn't enjoy the food. Feels like I could've gotten better food somewhere else. Pasta had no flavor at all, olive garden pasta is better. Spinach dip was ok and tenders was nothing special.. don't even feel like eating no more, still have a lot of food left. Just wasted money here. It's just a pretty place. Food doesn't meet to expectation. Service was ok. My table was dirty and the server came to clean the sticky spot. My arm was still sticky though. read more

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So I'm giving this place four stars for the drinks and the croissants and service. The actual food that I had ( Texas cheese fries for an appetizer and the chicken fried steak for an entrée) was just OK. Overall experience was nice. Decorations are nice and all of the staff was really friendly and we got seated pretty fast. We also went in the middle of the day it was about noon on a Monday. The honey butter croissants are the STAR of the show. They were nice and warm and flaky they were literally perfect. I also had I believe it's the Maui Margarita. It was really good and surprisingly sneaky. My chicken fried steak which I had with green beans and loaded mashed potatoes was just average. It wasn't bad but it wasn't amazing. I'd give the food itself 3 stars. Overall I would come back for the friendly waiters and the croissants and drinks. read more

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Ay-yi-yi, as my Caribbean mother would say! I was warned not to come here and encouraged to come here at the same time. The reviews weren't promising and I should have gone to the restaurant I knew I would have enjoyed but, alas, my friend wanted to eat here so I acquiesced. First the good. We were sat right away and the young man who took care of us was very, very sweet. I think his name was Caleb. He definitely took good care of our table. I am very observant and staff here seemed very nice. They worked together to serve good and clean up tables. Splendid! My first gripe is the timing. It takes a lot of time to get everything....except dessert. Our drinks, which were strawberry lemonades and no doubt made by the bar took forever to come out. Then we waited a long time for our appetizer to come out which was a trio of nachos, chicken tender, and potato skins. They came out warm not hot. No! Then, while our appetizers are on the table out came our entrees. Literally three minutes later, could not have been more. One of my pet peeves is appetizer and entree coming out at the same time! So I ordered the half rack of ribs and fried shrimp with green beans and broccoli casserole and my friend ordered a bacon cheeseburger with French fries. Food was all lukewarm. I didn't even want to steal a fry from him. The green beans were okay but would be good hot. I've had better ribs at a high school cafeteria. The broccoli cheese casserole was too rich with processed cheese sauce I couldn't finish it. His cheese on his burger was not melty and he ended up taking it to go. I took my food to go and will eat the green beans and trash the rest. I ordered dessert because I'm a glutton for punishment. We got the apple crisp and it was so good but neither of us wanted to finish it or take it home. So if you come get dessert and share! I wouldn't want to go back unless my friend wants to take me there and then I would just get dessert....... that would probably come out before his beverage and actually be hot a,d enjoyable. Other than that, not so much. Two stars for staff and dessert. read more

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Burger didn't taste like charcoal this time, food was pretty good but we had a minor issue.. the manger here needs to do better ( girl ) she got an attitude and was annoyed coming to our table to fix our issue read more

I didn't know this place have specific/preferences clientele.:. Will never go back again Taylor front desk female Taylor brown manager male Useless !!!! I won't get to details... you know what you did wrong..... We need a table for a party of 15 and we were 12 people already waiting to be seated and the manager wouldn't give a table until the 15 were there.... It was a birthday surprise meaning two of the guess didn't even know anything!!! Nice way to ruin the birthday surprise... read more

Cheddar's Scratch Kitchen - American Near Me - Houston, Texas

Only reason I am giving them four stars instead of five is because of the service. The food: amazing and super affordable like always. I think this is one of the very few restaurants still having great quality food at a super reasonable price. Each meal was also under $10 bucks and the margaritas were huge (with sangria) for just $5 bucks. read more

Cheddar's Scratch Kitchen - Dijon chicken on top of rice with mashed potatoes and mac and cheese - American Near Me - Houston, Texas

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This was delicious. I haven't been to this Cheddars location in a while but the food seemed to taste even better than I remember. The prices are still amazing, and the service was great. read more

Cheddar's Scratch Kitchen - Bone in rib-eye meal for a limited time only $21.99 - American Near Me - Houston, Texas

Very upset had to turn around to pickup my sides then got home 26 miles to find out NO bourbon glaze to go on dry rice and salmon was crispy

The bartender working the night shift this Saturday July 6 was very rude to the customers she cussed out customers because they did not tip infront of the whole restaurant even tho 2/3 tickets tipped her even though her service was very bad and sat with empty drinks. read more