I am not sure this review will be seen as Oilstop advertises on Yelp. That means that they hide the bad reviews, calling them non recommended. I do not think that is fair to the consumer, all reviews good and bad should be on display. Instead they show all the good ones while hiding the bad ones behind a link in fineprint.
However I feel it is important to share what I know about this company. Yes, they are extremely professional, polite and thorough. They do go above and beyond. However, this is all marketing. They do this to generate sales and hide shady business practices, not because they believe in their mission statement. The main focus and goal of this company is to sell as many products and services as possible, no matter what it takes.
They call it GREENOUT! and CODE 7! GREENOUT! or GO! is the percentage goal for each service or product they recommend. For instance air filters have a 25% goal, Oil System Cleaner has a 30% goal, automatic transmission service has a 12% goal. There is a percentage goal for every item, 29 or so in total. CODE 7! or C7! is the dollar amount or ticket average per vehicle. And Oilstop's goal is a very high one, over $90 per vehicle. That's over $50 more than a base service.
These goals are all the manager preaches about. It's all day long, non stop talk about CODE 7! and GREENOUT! They almost always hit their goals and in most all cases do whatever it takes to do so. From lying and being misleading to customers, to showing fake samples and recommending services before they're due. Claiming they go off of an aggressive maintenance schedule. It's all a ploy to get people to spend as much as possible.
And none of the services are worth it. They will charge $89.99 for a trans service where they don't even replace the filter or perform a flush. In most all cases the only thing they do is suck 2-5 quarts out from the dipstick tube. All that does is mix a little bit of new fluid with the mostly old contaminated fluid. Most transmissions hold 12-15 quarts, and $119.99 is what most all other places charge for a full flush and filter replacement.
Their coolant "service" is a lot the same. They will charge $79.99 for this service and %90 of the time, replace under one gallon of antifreeze/coolant. Most all of the services they perform are like this. That is exactly why they can do it so quick. If you take your car to the dealer it will take longer and may cost a bit more. But that is because they are actually doing the full service the way it should be done.
Just be aware that their goal is to sell as much as possible, not maintain your vehicle as they claim. All the staff members and managers are paid bonuses related to the sales they get, sometimes doubling their pay. So of course they're gonna do whatever it takes to make that happen.
In closing just know I have seen some very very questionable practices, that if they were caught for, would certainly get them in a lot of trouble (i.e.) Breaking things on vehicles and covering it up; charging for unneeded services; charging for services and not performing them; installing the wrong oil when they're out of the right one, (when they run out of 5w20 and 5w30 they just put 10w30 in all vehicles) this happens every month as they only get one oil delivery around the 1st; not installing purchased additives; installing generic lubricants claiming they're dealer fluids; faking fluid samples to get sales; using scare tactics on the elderly and women or anyone they assume doesn't know any better. And the sad part is most all the employees buy into this and practice it, money talks. And they are very smooth at talking their way out of it and around it. They are trained to do so. Truly a wolf in sheep's clothing type of company. They seriously do some shady stuff all in the name of profits and bonuses.
If you feel you have been wronged by this company, then you probably have been. I would contact ownership, they will almost always do whatever it takes to get you to keep your mouth shut. read more
