Very professional! was very please and happy with the treatment here, the fit specialist (which are so called now the salesman people) helped me figure out the best fit for me, after all it's a sportster 48. Strongly recommend these guys here in Glenview. Kathryn, you rock! read more

Oh boy where to start... I just bought a HD Sportster 2006 from Arlington Height Motorsport (I wrote a review about them explaining how horrible they were), and after 50 miles, the bike started making crazy noises and the check engine light was on. I called everywhere and even took the bike to another garage, (they were very nice but after 3 days they did not know what was the problem and recommended Chicago Harley-Davidson in Glenview (CHD-G)). Other places with higher ratings in Yelp had a 3 weeks waiting list.. I called (CHD-G) on a Tuesday (mind that they were closed Thursday for 4th of July). I was transferred to the service department and then I spoke to Matt who was so polite (contrary to most of the mechanics I called or had to deal with) and who took infinite time to ask about my problem! after 10 minutes on the phone, he narrowed the problem to simply the 10k miles maintenance and said that most of my problems were due to untightened cables and the 10k maintenance (which was not done by the previous dealer). They gave me an appointment for the following Friday (1 day of wait) and promised that it could be done the same day! Arriving there was painful because of the noise my bike was doing and the check engine light going crazy etc.. So I arrived 2 hours later than the appointment. Matt was really, really nice and polite, knowing that I know nothing about the motorcycles, he still took time to hear all my non professional talk about what I was thinking the bike was doing and went point by point over everything I told him and 5 hours later, I had my bike back, cleaned, with no check engine light and with the sweetest sound I could hear. It is running amazing and their price is within the range I found on HD forums. They even found a small noise coming from the exhaust pipes shield (broken screws) and they showed me how to change them myself if I wanted to (cost me 5$ to do it). Really these guys are great and if you value people who are nice, polite and competent, just go see them.. I will service my bike there, I will store my bike there and when I will feel ready to upgrade to a bigger bike, I will buy it from them!! Thanks for everything guys!! read more

I went to Chicago Harley yesterday to get my wife's brake light fixed. They quickly found her extended warranty and got the bike in and out in less than an hour. Really glad I went back because they do provide great customer service. read more

Harley Davidson dealerships all have their unique ways of servicing their clientele. But Chicago Harley Davidson goes above and beyond. From Management to their staff always friendly and eager to help. Their sale staff do not hover and ready to answer all of your questions and concerns. What is impressive is that any given time anyone of their staff members will take the time to make sure all your questions are answered, and if by chance they do not know the answers they find someone that does. Their parts staff actually call you back and go out of their way to get you what you need. The service department is the same and believe or not they actually work with you on their pricing. I have purchased several motorcycles in different dealership in different states, why go anywhere else when Chicago Harley Davidson has what you need. Just ask for Jerry Fokas or Nick Wissman and they will always greet you with a sincere smile. read more

FANTASTIC! True Pros at Chicago HD. Started with Riders Edge! Excellent class! well organized. Awesome. Rented many Bikes with Audree to help decide purchase. Huge rental Fleet all beautiful bikes - great service!! Audree is a pro and real cool. Finally bought my own HD. Marti is best sales person I have ever encountered. Pro. Honest and you feel his passion about HD. Marti is "the guy"! Rachel in motor clothes could not be any nicer and helpful! Parts Eric and co are equally cool! Whole group just does an OUTSTANDING job!!! Buy, Rent, or just learn this place carries the passion of enjoying a great motorcycle! read more

Chicago Harley-Davidson - Motorcycle Dealers Near Me - Rosemont, Illinois

I bought my first bike from this dealership. The staff was great. They were very helpful and made this experience enjoyable. It was truly a pleasure to deal with everyone from sales, parts, service and finance. I would highly recommend Chicago Harley!! Special thanks to Adam, Kim, Brian, Jamie, and Steve. read more

This place is run by the kindest people ever! Today they hosted my Daisy troop's cookie booth and they could not have been more gracious and nice. Especially Jerry the store manager and Cassandra the event coordinator- they really went out of their way to make my Daisy's feel welcome and took time out of their day to teach them about sales and business. They were also hosting a blood drive when we were there. I think its so awesome how much this place gives back to the community and hope that everyone in the market buys a bike from this establishment! read more

GREAT! This is a great HD store. Not only do they have a really large selection of new and used HD bikes, but they have an outstanding Parts department and Merchandise. I have yet to use their Repairs, but from what I have heard, it is top notch. Kudos to the management for pulling together such a fantastic team. In particular, they are not only very competent and helpful, but they are truly friendly as well! Ask for Kenn in Sales, Eric in Parts, and Summer in Merchandise. But anyone there will be great... read more

Steve had my pre-ordered parts waiting for me on arrival. Friendly and honest service. read more

Chicago Harley-Davidson - Motorcycle Dealers Near Me - Rosemont, Illinois

I used to go here several years ago until I had a few bad experiences with there service department. I had purchased two bikes here because it is close to my home but even the sales department wasn't great. I went in over the weekend for some merchandise and what a change for the better. Everyone in the place is friendly and helpful. Two bikes were sold while I was there and they make it into an event with engines revving, sirens blasting and everyone going up to purchaser to congratulate him. Awesome. The girl that helped me was great. She spent a lot of time helping me and just made shopping which I normally hate an enjoyable experience. I look forward to go back and am so happy at the transformation. Great job. I may even try the service department again. read more

I bought my Harley from these guys and bought the VIP extended warranty. Twice I have brought my bike in for a service and asked for my bike to be detailed. It is part of my extended warranty that I get two free details on my bike. Twice they did not detail my bike. The last time they had my bike for 4 days. The service people offered no remedy like giving me a rental until they completed the work. I feel a little like they are committing fraud. I can appreciate that the service department is busy in spring but after 4 days there is really no excuse. One of the service personnel told me that they " had some people walk out on us". Not a great excuse. I feel that their attitude is that they got my money and just don't care anymore. I certainly don't feel like a VIP. read more

I live in Ma and Chicago HD is the ONLY place I order parts. The people are great and the price is right!! Sometimes items take some time but great shop to deal with!! Thanks guys, David L. read more

The bike rental from Chicago Harley-Davidson is one of the worst experiences that I had with any rental company and will not recommend for anyone who is renting motorcycle for first time. I missed to check the motorcycle thoroughly before accepting it as rental and at the time of return the rental agent accused me of dropping the bike. He found a scratch smaller than 2mm - 4 mm on the chrome plated rear left indicator. After checking rest of the bike and not finding any other damages he still charged for a new chrome indicator costing around 70 dollars. The rental agent never checked the bike in front of me before handing it over. Even though I took the entire insurance coverage on the motorcycle still it was charged out of pocket. In all it was very unpleasant and rough experience. They might have the good rental prices but there is definitely something shady going on there. One piece of advice for all motorcycle renters, always check it thoroughly before accepting. Any minor scratch and bring it to the agents attention before accepting, preferably take pictures of it. Motorcycle rental industry is very different then the car rental market. read more

I have purchased 2 Harley Davidson's from this dealership. My last purchase was a 2013 HD Road Glide Custom. The quality of customer service from day 1 was not good! I had reacurring issue with the service department and their management. I recently went into the dealership to SNAP OFF due to the poor workmenship done on my bike at the end of the season last year but I was PLEASANTLY surprised to learn that OWNERSHIP had changed and the quality of CUSTOMER SERVICE had gone through the ROOF! When I went into the service department on a Sunday I was extremely irritated. To Show you how Customer Service has improved the General Manager of Sales Shawn Robinson saved the day for me by getting my horse back on the road that day and cleaning up some unfinished business from the priesious owner who dropped the ball on some outstanding issues. Thanks to the new Management Team and Ownership !!!!!!!!!!!!! read more

This place is OK. I purchased a brand new 48 from this dealership and got a pretty decent price. However, they get 3 stars only for lying about the fact that I have to do the 1k service with that specific dealership or else I void warranty. Turns out that it's not true. So thanks for the bike and the good price, but no thanks to your lying ways. Also, some screws became loose the first day I rode it. So if they can't maintain a bike when it's new, then I don't trust them one bit with the 1k service. read more

I would never buy a motorcycle from this store. Some jerk sales guy was real pushy and tried telling me I wanted something besides what I wanted. I went to Wildfire HD and they treated me great and made me a great deal. You lost your sale Jerry! read more

I contacted the dealership to arrange the free winter storage that was promised at the time of purchase, only to be transferred to Jerry, who told me that due to the rising cost of insurance to store the bikes (even though we have to independently insure them as well) they are no longer honoring their promise of free storage, but will offer it for $105 instead. When confronted with the fact that we were promised one thing, only to be given another, Jerry simply said "If you don't like the price, take your bike somewhere else." When I asked to speak to a manager, his response was "I am the manager". When I asked to speak to the owner, his response was "You don't speak to the owner. If you have a problem, write a letter and then I'll decide whether or not to give it to the owner." I have never been treated so poorly in my life. read more

Parts and service are fine. The salesmen are arrogant jerks. Due to the bad service, I bought my bike at Racine Harley. They should fire all the salesmen and put the service manager in charge of the operation. read more

My first experience was ok, my second experience was horrible. I wrote an incredibly detailed account of this, but for some reason it was blocked. I was completely objective in my review. The most recent experience was actually good. While I think their customer service still has some room to improve, i was satisfied with my service appointment. They got me in quick, finished the service in a timely manner and I was out the door quick. I'll give them another star if they can repeat that performance. read more

I purchased a 2013 Harley 1200XL last year at this dealership. It was one of the worst buying experiences I have ever had. I swore never to go back to this dealership for ANYTHING. Until I heard they were under new ownership. I was in the market for an upgrade, so I figured I'd give Chicago Harley a call and go from there. Right off the bat I noticed a change. I called and spoke to Adam one of the sales associates. He was awesome! He listened to what I wanted, didnt pressure me into coming in, stayed on the phone with me until all my questions were answered. After speaking to Adam I decided to go in to the dealership to meet up with him and talk more about what I was looking for. I got to the dealership around 6pm(one hour before they close). Adam was with a customer, so Jerry (another sales associate) came to talk to me and we got into what I was looking for. Jerry was extremely friendly, knowlegable, super courteous, and he just spewed Harley Passion! The way he spoke about Harley, was like how a good mother would speak about her children. Jerry set me up for a test ride on a 2014 Breakout. He told me where to go for my ride so I could really get a feel for the bike. When I came back from my test ride, I had to try so hard to hide my overwelming emotions of such a badass bike! So now comes the part I dread. Working out some kind of deal that's not going to break my bank. As I stated early, the worst experiance with Chicago Harley Last year (under the old owner) was a nightmare. I left the dealership feeling like I was robbed of my money and dignity. So as we began talking numbers, Jerry introduced me to Shawn. Shawn was the man that could make or break dreams. Well before I gave my final budget number, I explained my story about how horrible my experiance was last year. Shawn listened to every single word!!! He actually sat back and listened!! He wasnt in a hurry to get me to lock a deal, he was genuine, he was sincere, and watching his expressions on his face, I felt that he actually shared my pain. Then Shawn made my dreams come true. He took into consideration everything that happened and to make up for the horrendous service I went through last year, and he gave me the deal of a lifetime. I was shocked. He didnt haggle he just said "We're gunna make this happen for you!" Shawn just took everything about customer service that people love, and brought it back to Chicago! I was more happy about what just happened, than the bike (at this point)! Jerry was in the office the whole time. It felt like I had a partner at my side. The Shawn introduced me to J.R. AKA "Ginger." Go meet him you'll see why. I though Adam & Jerry were awesome! I though Shawn was THE MAN!!!! But J.R? J.R. was F'N Awesome! Shawn and J.R worked together to go even more beyond the original deal, to include custom parts I added to the bike, Extended Warrenty, VIP Maintenance Pkg. I mean They gave me the works! J.R. and Shawn moved to Chicago from other states to improve Chicago Harley. These two guys are Hardcore Customer Service! They simply get it! J.R. shared FB pictures, I mean I felt like these guys were my friends. I know this seems all unreal and I am some guy they paid to post this review but I assure you! Go meet J.R "Ginger!" Go meet Shawn, Go meet Jerry & Adam you'll know what I mean! I want to go back to the dealership just to hang out with these guys! I mentioned earlier I got there at 6pm. I left the dealership at 10:30pm. Not because we were still working out a deal, the deal was already made, but because these guys did everything to make sure I felt welcome, I was part of a family, and I didnt leave there unless I was completely satisfied. I was the only customer in the dealership, 5, 6, staff were there keeping me company, ironing out the details of my cutomizations, and just shooting the s**t! After I signed all the paper work...Adam the sales associate I spoke to on the phone...(yes he was also still there attending to my needs) Adam went over every component of my New Breakout, to make sure I knew how to use everything. He wasnt in a hurry, he was passionate about making sure that every mile I ride this bike, I get pure pleassure! These guy Bleed HD Orange and Black and I could feel it the way they went about everything. At around 10:40pm after walking out of J.R's office and stepping into the showroom, every staff member that was left, each started up a Harley and geared up the throttle, Reving the engine and sounding horns, filling the entire building with the sound every single Harley lover lives for, as to give me a salute! I walked over to the bell and rang the s**t out of it! This was not to put on a show...no one was there but me and the Harley staff, I will now call my brothers! I got a little choked up, best feeling I have ever felt after making a big purchase. I got on my breakout, and rode in pouring rain with a smile! Thank You Chicago Harley read more

Brought my bike there for the saddle bag recall and was the first bike to be taken into the shop YET 3-5 other bikes brought in for the same recall after mine were finished before mine & mine for unknown reasons was taken for a 'test ride' ?? When I confronted a service manager he quickly walked to the back shop area & 2 minutes later came out with my bike. Would not answer my question as to why my bike was taken for a ride. Very 'shady' operation there. I wouldn't let them put air in my tires !! Terrible customer service ! read more

Nick and Jerry are the best. Never any problems even with service, purchased 7 bikes from them and always walked out happy.

Rented a Softail Heritage from them, top notch guys, top 2014 bikes, clean helmets. Absolutely the best. They smoke Palatine dealer out in 10:1. 10x better. Not a typical H-D dealer, zero attitude. Highly recommend and will be back! read more

Doug, Nick, and Adam helped me through the whole process on buying my very first bike! These guys are absolutely amazing when it comes to the customer service and making you feel welcome to the shop. Doug was absolutely wonderful at his job, even worked things out for me on his day off which showed me commitment in a great way, I didn't feel rushed when it came to making the deal, everything went smooth with no pressure at all, which made the whole experience so much better. Definitely recommend Chicago Harley for a first time buyer or any type of buyer when you're thinking about a Harley. I have nothing but great things to say about these guys and how great they are at what they do and the comfort you feel when you are in the shop with everyone being easygoing and super friendly. Many thanks to the guys who made it happen for me, extremely happy! I can't wait to ride!!!! read more

Great service! Wish the mechanic Greg was still working there, greatest mechanic of all time!

I just completed the riding course here, and I cant say enough great things about my experience. Kathryn, Rick and Keith were AMAZING. Kathryn, the riding academy manager goes above and beyond to make you feel comfortable with this experience. Rick and Keith are very knowledgeable coaches, and very patient with you, and they supply you with the tools to operate a motorcycle safely. The course was worth every penny spent! Also, a word of advice DO NOT take the state safety course, for $20 you get what you pay for in the course and the instructors, invest in yourself with the Harley Davidson course! read more

I took riding lessons here. All the people I met are amazing high quality people. There is no way I could have passed the DMV test without the class and I feel safe and confident having taken the class. The Harley Street 500 bikes are perfect for learning and they meet you at the DMV to test on the bike you learn on. Highly recommended. read more

Just wanted to say thanks to Ricardo Villarreal, Nick Wissman, Amy and Rene at Chicago Harley Davidson! You guys made our experience of buying our 2014 street glide fantastic from our first phone call to the closing of the deal! Lots of bikes to choose to from and they took the time to get you on the one you really like. Thanks again and look forward to seeing you guys soon! read more

Phil was great. He was understanding and didn't pressure me into anything. He worked with me as I went through this process. Jerry was great on getting me a great deal for 2003 wide glide and set me up great for the 2016 street glide. The price was great. It was easy negotiating, Jerry made the numbers work for what I wanted to spend. read more

I purchased a 2016 softail from Chicago Harley this past Saturday. I've dealt with many other dealerships and these guys really are amazing here! They gave me an awesome deal on the bike and the other dealerships weren't going to even budge. I also took the class through this dealership October of 2015 and it was a really great experience and couldn't have asked for anything better! The staff is very caring and compassionate and actually care what you have to say! I'll never go to another dealership to do business! The salesman Phil is top notch and I highly recommend him. The girls in clothing are very helpful as well. You won't go wrong with Chicago Harley Davidson. read more

Don't buy from this place. I bought a bike off of thier eBay store and they did not disclose that the tank had a dent or that there were scratches on the rear fender. They claim they had no knowledge of both and deny taking responsibility for selling a damaged motorcycle. I had taken pictures of the bike in the dealership that shows the damage as well and yet they still deny the bike being damaged. I WOULD NOT BUY ANYTHING FROM THIS DEALERSHIP AGAIN! I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE. Feel free to contact me at anytime to discuss or look at the pictures. read more

I guess things must have changed a lot since the owners abandoned their location in Chicago. My experience with the shop was one of complete exasperation. the parts guys were ok. but the service dept was brutal. pretty much guys that just wanted to bolt something onto your bike. Nothing serious in terms of mechanical work. Getting answers--forget it. I don't have a reasonable alternative to those of you who own a fuel injected bike as these guys wont touch a evo let alone a shovel or pan. if you plan on riding to the Black HIlls or---find someone else. read more

Sales team uses misleading advertising advertising and lies! If you are buying a used bike from them, they add $648.50 to the bike for "inspection." They don't put this on the advertised price. When I said I had never heard of an "inspection" fee added on to a used bike, they repeatedly said all dealers do it. I bought the bike. I called many dealers since then, only a couple of dealers in Chicago do this. I called corporate Harley and complained to them, they said they were unaware of any Harley dealer doing this and would talk to the dealer about this tactic. I found the bike on Cycle Trader for one price, and the dealer tried to charge me a higher price. They also offered me a third of what their salesman told me they would originally give me for my trade in. Suspiciously that salesman wasn't there the day I had arranged to bring in my bike to make the deal after he told me he would see me that day. I should have heeded what Dane E. said in his review, "Buy from another Harley dealer." Update on April 7, 2016. I have been contacted by General Manager Steven Trujillo, and Sales Manager Nick Wissman. I was refunded the rest of the "inspection fee" that was not originally discounted off the bike during the original deal. Nick called and emailed me several times. He informed me that they are going to change their marketing, and be more upfront about this extra fee. Nick took care of the problem, and I think this was a learning experience for everyone. read more

After speaking to the service manager (Matt) and explaining the issues I had at this dealership, they made satisfactory accommodations to rectify the issues. They made every effort to ensure I was appreciated as a customer and part of the Harley family. I was satisfied how this was handled and appreciate Matt for taking the time to speak with me and listening to the problems I had during my service visit at his shop. Thanks Matt! Live and ride! read more

This is the ABSOLUTE WORST HD dealer in the network. I picked up my bike from winter storage only to find they buffed thru the paint on the bottom of the rear fender during the detail I paid $200 for. Not only that, when i got the bike home, it wouldn't start the next day. I pulled the battery to give it a charge and found my 8 month old balttery and been replaced by a Drag Specialties battery from get this, NOVEMBER 11th, 1999. The terminals were only hand tight so someone did this swap in a hurry. Of coase the service manager denied this but couldn't explain how I would have put a 1999 battery in a 2006 HD. Service counter was extremely rude ! NEVER again will this place get a dime of my money. read more

Where is the option for negative stars? The guys who wrote the positive reviews probable work there. Do your research on this dealer before wasting your time and money. Don't take my word for it. I own a 2012 brand new bagger with 1000 miles on the clock and one month old which cost me half a years salary. The bike was having a problem with the charging system. Instead of being extra helpful seeing as I just bought a 25k dollar bike, they refused to even touch my bike because the engine light was not on. Keep in mind already paid for the extra fancy bad ass 5 year unlimited mile warranty. OK, so after much complaining and running my bike outside their door for a half hour, the bike finally throws a code and they finally take my bike in. Wait it gets better. The part I need is on backorder ( typical for this dealer). So now I have to wait two weeks before they even touch my bike. Gotta say it feels great to pay the a$$wholes at Harley 500 bucks a month to have my brand new bike sit in their joke of a service shop for a half month. By the way this is all under their brand new ownership. read more

Cliff note version best service in every department. Best price. There isn't a close second. I've shopped here for clothing occasionally and the girls in the clothing department always remember me and catch up with me when I come in. Recently I decided to buy a new motorcycle and I couldn't imagine the experience being improved in anyway. I should probably mention I was the stereotypical pain-in-the-a** customer (needy and at times impatient). I stopped in on a Friday because they are the closest dealer and fell in love with a particular bike. I arrived late that night but Frank stayed past closing to discuss my needs. Over the weekend I went out of town and started pricing bikes. I don't know if it's because I was a woman or because the dealers didn't accurately gage my intent to buy but they negotiated very little. Chicago Harley gave me the best price for both my trade in and the new bike than any of the other dealerships. I assume it's because they do a larger volume than the other dealers and therefore have more room to negotiate. If that's the case, there is a good reason they do a larger volume--happy customers. Frank made sure all my questions were answered about pricing and options and stood by through the entire process. Jerry was able to get me the price I needed to at in order to get the bike I loved. Andy the Manager agreed to the price thankfully. Nick also got involved while I was selecting options and accessories for the bike. The bike was significantly larger than anything I rode before, so Nick promised me he would teach me how to ride it on one of their bikes so I didn't have to worry about dropping the one I was going to purchase. He spent about an hour starting in the parking lot then graduating to the streets. When I demo'd a similar bike I nearly dropped it--by the time Nick was done with me I felt totally competent riding it. Next came parts and service: Ray and Brian were amazingly patient while i made a complete change in vision of the bike when it rolled off the floor. They respected my vision despite me being a girl and then revised it entirely for personal reasons. Brian when I picked up the bike after they added the accessories I wanted honored the price he initially quoted me for pipes, and it was hands down best deal on them. He then preceded to have them installed even though they were just about to close, so I could still take the bike home that night. Karl in financing got me a great rate by thoroughly going through the options and didn't pressure me to take anything I didn't need. I wanted to buy from a local dealer so I could fee part of a group, and with whom i could have a great rapport with over the years of maintaining and improving my new bike. Nick has exceeded my expectations by repeatedly inviting me to upcoming events which means a great deal to me! I should have expected this level of service and customer satisfaction when I consider how great the ladies in the apparel department were by remembering me always. Yet the complete level of satisfaction in buying a new bike did come as a surprise. I would definitely recommend them to friends and family. In my life I believe I've only written 3 internet reviews including this one. I did so because at all times they remained professional and courteous and gave me the best deal. Also Ray or Brian have a loyal customer for the upgrades I have in mind for the future because they are meticulous about making sure your accessory choices are what is best for the bike and what you ultimately want the bike to be. read more

be sure to stop here if you want that greasy used car buying experience....what a shame. their salespeople will promise you anything in order to get you to buy and not live up to their promises. read more

I moved here from Texas and found this specific Harley Dealer to come pick up my bike during the Winter and perform the necessary service and store until today. I called this morning at 10:00 am to let them know I'd be picking it up today. They asked me about what time and I said after 12pm. I took the train here and arrived at 1:30. It is 2:45 and I'm still sitting here waiting on the bike to be ready to leave - on this beautiful day for riding too! If I hadn't asked what was taking so long nobody would have said a thing. I paid my $530 for service and an additional $110 for a t-shirt and poker chip. They keep saying 10-15 more minutes every 10-15 minutes. Supposedly they are under new ownership. I sure hope the new owner starts with the Service Dept in fixing whatever is broken back there behind the curtain you aren't supposed to see behind! Thank goodness Nicole in the front is here. She's the only bright spot to this otherwise hideous and extremely inconvenient afternoon spent at Glenview Harley-Davidson! Guess I better try a different place next time. This place is a huge joke and doesn't remotely compare to the experience at my Harley dealer in Allen, TX. read more

look like they pay to remove "low feedbackers"...and just try to keep 5 stars'ers !!!...Service management sucks big time.. I live in Chicago not to long but I own Harley's for over 20 years and I went thru 10's of dealers in that time.. but I never seen so much "BS"..like in this place... read more