Fairly typical Marriott, but nicer than most that are near an airport. There's a free airport shuttle that runs every 20 minutes. The people were friendly, and the rooms were updated. The restaurant and say is the Copper Fox and it's one of the new Marriott concepts that is very good. The concierge lounge is probably nicer than most, with the staff being outstanding. The lounge also has an honor bar. There is an outdoor courtyard with plenty of seating, that seemed very family-friendly. I believe you can even get bar service out there, which makes it an awesome place to relax after work and have a beer and maybe even a cigar. read more

I stayed here for 4 nights a few months ago. This hotel is very clean and well kept, the staff is friendly and they have great amenities.. Gym/Swimming Pool- open to all hotel guests, both areas are clean and very nice. Breakfast- each morning there was a continental breakfast with fresh great tasting food such as mini muffins, eggs, bacon, pancakes, fruit, cereal, coffee and more! Shuttle Service- fast and friendly Gift Shop- you can go in here to buy things you may need such as toothbrushes, Advil, bandaids etc. but they also have cute little Chicago magnets and trinkets. read more

Chicago Marriott Midway - Hotels Near Me - Chicago, Illinois

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This six story Marriot is located in a college quad or at least that it is what it feels like. At Midway, several competing hotels share the same parking lot. In fact, you could just park your car, cover your eyes, and spin to pick the one you want and still not have to move your car. Atmosphere - Relatively modern, clean, spacious rooms, cozy lobby, red, wallpaper, warm Rooms - The rooms are nice with a flat panel TV, HBO (no comedy central/ Viacom channels...bummer), clean, marble TV stand and bathroom sink, new chrome fixtures, large shower head for tub and comfortable beds. Rooms also include the usual Bed, Bath & Beyond soaps. Lounge - One of the better lounges I had been at recently. There is no skimping here, as the Hotel had an even better variety than some pricier Renaissance hotels. The lounge itself was clean with accommodating hours and friendly staff that learned your name and remember it. Always stocked is the fridge w/ Pepsi products, water, as well as juices and yogurt in the morning. The breakfast here in the lounge is great as they change it up every day. Sure, there is usually some form of eggs, bacon/ sausage, potatoes and oatmeal; but, one day it is hash browns and the next day cut potatoes. In addition, they sometimes have smoked salmon or ham. In the evenings, they have a decent happy hour snack followed by ample dessert at 8 PM. Service - Friendly, accommodating, conversational, engaged. Other notables - There is a full service Starbucks right in the building as well as a Dempsey's Steakhouse w/ a slightly upscale bar. In addition, due to my status level I received free internet service, something most full service Marriott and Renaissance hotels currently do not offer free. Overall - The next time I am in the area I will definitely stay here again. read more

Ordinary room. Although the room is advertised as having a working desk, there is no way this desk would support any kind of work. For starters, there is not electric plug neat the desk. The wall outlet has the TV and lamp plugged in. So you can work with no light or no ambient sound. Big fail here. The multifunction plug they advertise is beside the bed. Other than that, the room is functional. I had a schmozzle at check in. Whichever was partially resolved. I did have to request coffee, tea and other accoutrements. I tried the Marriott app, which they advertise as being the way to go. 18 hours later, I'm still waiting for a response! I called the front desk. The hotel is very close to Midway airport. The room is quite quiet. Staff at the hotel are exceptionally friendly. I booked a concierge room and the lounge food and service is quite good. It was worth the extra money. The hotel is located in parking lot of hotels. Lots of food choices. All in all I'd stay here again. read more

Chicago Marriott Midway - Hotels Near Me - Chicago, Illinois

A good option if you're flying into or out of Midway and need a room for the night. The hotel seems to be fairly new, and the rooms were clean and very comfortable. And quiet, which surprised me considering how close this Marriott is to the airport. The Marriott offers a free shuttle to and from Midway airport, which was really helpful to us, as we landed in Chicago late and had an early flight out. I'm not sure how late the shuttles run, but they start at 4am and arrive promptly every 20 minutes. Check in/out was a breeze, and food is served pretty late (10:30pm in the hotel bar, later if you order room service). There aren't a whole lot of other food options in the area, but the hotel bar is a perfectly decent option if you're hungry. There's also a Starbucks on site which seems to stay open fairly late (6pm or so). I'm not sure what time it opens, though, as we caught the shuttle at 5am, and it wasn't open yet. The front desk staff was friendly, and they were more than happy to book a taxi for us when needed, as well as answer any questions we had regarding getting to O'Hare (as we had yet another flight to contend with). The showers have great water pressure (a big plus for me), and the bathroom is big enough so that my husband could easily shave and get ready to go while I was showering. The lobby area is comfortable, if you need to sit and wait for transportation, and all in all, I'd definitely stay here again. read more

This is a nice Mariott. But they are proud of their hotel. It was not as nice as they think the price is. They charge for everything. My eight hours in the hotel set me back 220.00 and I didn't eat or drink anything. And 14.00 for parking is just crazy! The room was clean and fresh. read more

The hotel was clean. The employees were friendly. The bed and pillows were comfortable. The sheets were stiff and loud. We could hear the planes flying over. The airport shuttle ran regularly and got us promptly to our destination. Our vehicle was secure when we returned after using their park & fly option. read more

My husband and I checked in to celebrate our one year wedding anniversary for four nights, May 17-20. For three of the four nights we returned to a dirty room. We spoke to a very rude manager, Jaqueia Young, who nonchalantly stated that it was late and there was nothing she could do and that she was not responsible for room cleaning. Today I spoke with Carly in the customer care division of Marriott. I was on the phone for over an hour and placed on hold multiple times to no avail. My family reunion is next month and we have rooms reserved at another Marriott property. I will not be staying there because Marriott obviously has no intent on making me feel better about spending my money with them. So long, Marriott! There are so many choices to choose from and I will definitely not choose you for my frequent hotel visits. read more

As always, the Marriot employees are helpful and the sheets are fresh. Beware of asking for extra "pillows", the Midway pros are pricey. read more

Chicago Marriott Midway - Hotels Near Me - Chicago, Illinois

So after the manager said he would reverse the charge, our credit card wasn't "on file" to do that, he said to call back with the original card reserved to the room so he could perform the transaction. Too bad he's not returning ANY of our calls or messages. Very unprofessional. -------------- Ok. The GM reversed the charge. Woo hoo! -------------- BOOOOO to you Marriot for charging us an extra $100 for a missing bed scarf! WTH. Why would we even steal an ugly bed scarf?! read more

Had no soap in my room when I checked into my room. Called the front desk to ask for soap only to be told the hotel was out of soap. Out of soap? How does that happen at a Marriott? All the people in my group experienced the same problem. Was told to use body wash by the front desk. Not coming back to a hotel that can't provide the basics and doesn't apologize for the issue. read more

Decent place, I would stay in again. No soap for the shower, the bed was very nice, the temperature was PERFECT (for me, your results may vary), the reception was slow (but we had 10 people hit them at once), it surprises me that they DO NOT have USB chargers, and they charge for wifi. Wow, get with it Marriott. I'd stay again because I trust the brand, but I'll be looking around before booking. read more

My review is based off my experience and not the looks of the hotel or friendliness of the staff. The hotel was very nice, classy, and front desk was always polite. Here's the bad that really upset me... Now I'm basing my frustration off the principle of the matter and not off the cost of things. When I checked in the front desk lady was extremely polite and acknowledge my reservation for 7 days. She asked me if I had a car there and I informed her that I did, she gave me a pass to put in the car so it wouldn't be towed. To find out once I checked out that they charged me $15 a day for parking. I really felt she should have been obligated to tell me that there was a parking charge. That's something I should know, wrong? Then, as well, the wifi is no free... It's $10 every 24hrs for some extremely slow internet I could barely stream my FaceTime over. Well, I guess it makes it all better since after I explained that I was kind of un-eased by the lack of informative parking charge notice I was given a free Starbucks voucher. Lol Over all though my stay was very pleasant. All of the staff is very friendly. The hotel is very clean and up kept. I'd definitely suggest staying there, just beware of the parking charges. read more

Very friendly and helpful staff brings this otherwise unremarkable facility to 4 out of 5 stars. Convenient to Midway Airport with free shuttle that comes around every 20 minutes. Concierge Lounge on 6th floor is cozy and staffed with helpful people who are genuinely friendly. read more

Chicago Marriott Midway - Breakfast bar in Concierge Lounge on 6th floor. - Hotels Near Me - Chicago, Illinois

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After getting stuck at Midway due to some idiot with a death wish setting fire to the radar tower, we happened to quickly snatch up 4 rooms at a great rate. We were pleasantly surprised that this place was super clean, the rooms were very spacious, and the staff were extremely pleasant. I'll definitely be staying here again if/when we are stuck at Midway. read more

Nice hotel and all. Motel six has free wifi, just saying. Your room prices are high enough to cover the costs. Maybe motel six is just on a higher level than you. read more

For a full Marriott location, it's very convenient to the airport, the shower is great, but it's the small details that need to be looked at. Spots above the shower, a pubic hair on the shower ceiling, small parts of carpet coming up, caulking on the bathtub, and tile chips. I'd give this location 3.5 stars, and again, it's the small details that need to be taken care of. read more

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It kinda freaks me out the bathroom lights flicker by its self sometimes i think it's haunted

I think my Thank You Letter to Marriott is a good review on how my wedding went!....enjoy!!! Dear Midway Marriott, August 29, 2011 On behalf of my new husband and I, we want to thank you from the bottom of our hearts for the service that the Marriott staff has provided us during the planning and the day of our wedding on August 13, 2011. Every detail was perfect, with the exception of Mother Nature not cooperating, as she not only rained on our garden wedding, but hailed too!!! They say its good luck to rain on your wedding day, and since we had hail too, that must mean a lifetime of happiness! The staff did a great job creating the ceremony inside and even went as far as taking pictures off the wall so they wouldn't be in the background of our photos and videos. They brought in plants and greenery so we can have the look and feel of the outside garden. That meant a lot to us, since I was pretty bummed about having to move the ceremony inside. I can't begin to explain the kindness and support we have had thru the entire planning of our wedding. From the moment we met with Mary Hogan in the initial contract signing, to the last moments of the reception, was beyond our expectations. Mary has been a gem through everything and has continuously bent backwards to make our day as special as can be, we can't thank her enough. Sarena Wills, who became our first event manager, was beyond great, she really helped put everything together and we began to see how this was all going to come together. Any time I had a question or concern, she was only an email away! We had our cake/food tasting with her as well. She made sure everything was the way we wanted it. She broke the sad news, she was relocating to another state, but Samantha Furman was going to be filling in until they found a permanent replacement. Although, we never met Samantha in person and only corresponded through email for a short time, she was a great asset to have while wedding planning. Megan Reeder, who was our final event manager for the last half of our planning, was incredible. I have to tell you, her sweet, bubbly personality calmed our nerves! She was set on having everything run smooth and as planned. And she succeeded! The day of, she was right there, making sure everything went according to the schedule and that every detail was to our standards. We are very blessed to have Megan to help finish up the planning and see us through our special day. I must compliment Chef Pam. We have been to our fair share of weddings, and by far, this has been the best food we have ever tasted, not only was the meat cooked just perfect, the flavors were unbelievable. I have never heard so many people rave about food before! Please tell the Chef and all the cooks they definitely made an impression on my guests. People were helping themselves to second and third plates of food! On to the wait staff, Ramiro and his staff has exceeded beyond what any wait staff does. Through out the reception, Ramiro made sure that I was happy and anything I needed, he was there to provide. He also made sure that we had a container of food waiting for us up in our bridal suite. He did an excellent job, as well as the rest of the staff. They were on top of everything, serving and cleaning up. And they were all so kind to us. I have to admit, I wasn't at the bar much, because I spent most of my time on the dance floor, but everyone was more then pleased with the bartenders, I did not catch their names, but they did a wonderful job. Everything was perfect. And the census say, the drinks were top notch! The room set up, the décor, food, staff, and everything else was absolutely as we hoped for. Please, pass on our deepest thank you's, to each and every single one that had a part in our wedding ceremony and reception. The Marriott staff definitely made this wedding the most memorable day of our life so far! read more

Stayed at this Marriott for two nights. We stayed in two rooms with two queen beds in each room. From the moment we walked in, Vanessa at the front desk provided superior customer service. She made us feel so very welcome to the property for our entire stay. Vanessa is a stand out in providing superior customer service. The hotel was very clean and the beds were very comfortable. The breakfasts were great. Thank you for an outstanding experience on Oct.27-28, 2017! read more

Paying $14 to park is the next closest thing to highway robbery. Rooms was nice and staff was courteous overall. Would stay again but try to park in the neighborhood and walk in. That's all. read more

Arrive at 4am after an overnight flight. 2 rooms booked and the Platinum desk advised that we will be late arrivals (ie 4am). Cannot book in because the computer needs to reboot for 20mins. After 20 mins, we find our rooms have been given away. So we rebook. Go to breakfast 7 hours later. One server and a cook. It's a buffet. Oatmeal first then I will get an omelette. Ask for coffee and water. No water. Cannot find the waiter to find the cook. Head for scrambled eggs (not nice) but better than nothing. Get my water 15 mins later. Need a takeaway cup for my coffee. No waiter. Go to the Starbucks shop and get an empty cup to fill with restaurant coffee. Go to my room. Check out and the receipt cannot be printed for 24 hours. So I cannot check my bill? No. But they will email it. Never received. Get to destination and call the hotel. Ask for my bill. Go on hold. Wait for ages. Call again and she puts me through to my room from the previous night so I can talk to myself. Call again. Says she will email the bill after verifying my email address. Never arrived. Give up. Call the Platinum Desk. They drop my call. Call again. Best they can do is give me a bill 3-5 business days later. Is this what Marriott customer service has come to? Really???? This hotel clearly has no idea. read more

Service was very cheerful and accommodating - they let us check in at 10am, had a great pool. Very clean facility.

We were supposed to stay at the Marriot booked through Pricelne for 9/2 and 9/3. I contacted Priceline a few days before hand to see if we could cancel the reservation as I had a family emergency and were driving to WI and staying over. A family member has entered hospice and is probably going to be the last chance we would to see our family member. We came back Sunday to Chicago, since we were told that we would be unable to cancel our reservation to the Marriot thinking our room was available since it was paid in full. Upon arrival, we noticed about 20 people hanging around the hotel, loitering. Once exiting the vehicle, we could smell marijuana coming from the entrance. We walked into the Marriot and the gentleman at the front desk asked us what was wrong. We told him that we could smell marijuana coming from the entrance. He informed us that there was either a job fair or they were there fighting for 15.00. Masses of people. He asked us what we booked for our nightly rate. I said it was 91.00 a night. He said he could not match that and directed us to another hotel. Understandable. We booked with the Courtyard Marriot. Which we absolutely had no problem with however, upon arriving home, there is no credit for the rooms for did not stay at. I just spoke with JaNice, and Ashley regarding our reservation, and was told that if we did not show the day of the reservation that our hotel would be automatically cancelled. If my hotel is completely paid for I should have a guaranteed room regardless! What if my plane was delayed and I did not make it till Sunday. POOR POOR CUSTOMER SERVICE!! Oh and beware, it's right out of a high crime area!!! I will be contacting an attorney regarding consumer services! read more

I frequent here for business, but on my first night, the staff was so hospitable and friendly. A few of the members that really provided me with such great service is Karolina (bartender), Scott (Manager), Jean (Food/beverage) and Corbin (Event Management). They were all so friendly and attentive to our training needs and went out of their way to go above and beyond for our calling. The neighborhood doesn't leave much to be desired, but there is a local dive bar Mr. C's, if you want to grab a couple of cheap drinks and there's Giordano's Pizza estbalishment within a couple blocks walk. Overall, I am looking forward to traveling back in the next few months and becoming a part of the Marriott Family! read more

Came here for a business trip for work, and I really enjoyed my stay. The service at the front desk was incredibly kind with everything I needed. They sent me a free uber ride when i needed to go to the store, and helped me with what time i should leave to go to the airport. My single room had a great decor and very clean. Room service was excellent. Try the Marriott burger! They have a bar, restaurant and a Starbucks inside. Also, there's a free shuttle to the airport. The conference room was nice, and the food they served was pretty good. Would stay here again in a second. read more

Nice hotel. Updated and quiet rooms, friendly staff, Starbucks and a restaurant downstairs. I would give four or five stars depending on how it looks in the morning, but the fire sensor/alarm in the room flashes brightly every few minutes and it is MADDENING. read more

Customer service is way below par! The girl who answered the phone was rude and had no communication skills! All I was trying to do was get a receipt seems simple enough! Instead I was placed on hold forever and bounced to a phone line that never picked up! I will NOT put any other people at this hotel! read more

This review is for events - I didn't stay here or see a room. This is the second time I have booked a 2 day large event with the Marriott Midway. The event planning staff is great - incredibly responsive and very friendly. The staff working the event (food/beverage) are the best. I held an event here in 2015 and 2 years later when I came again the 2 captains remembered me - I even got a hug. The price is very reasonable and the food is good. There were only 2 downsides to my experience (and they weren't really negative, just something anyone planning an event here may want to consider). The sandwich lunch buffet was OK. I know you can't do much to jazz up deli meats, breads and condiments, and it wasn't bad at all. I would just recommend spending an extra dollar or so per person for the hot buffet options. They are SO much better and I got so many compliments from attendees about the menu selection. The second downside was the first day they pulled up the continental breakfast as soon as our program started, so we "lost" a lot of danishes, yogurts and granola bars that we had paid for. I should have specified an end time (I did the second day and they happily complied). Again, both of the slight downsides to my experience could have been avoided had I requested a longer breakfast and chosen a different lunch option. The only reason I am mentioning them is as a tip for someone planning an event here. All in all, there is plenty of parking, the staff is amazing and accommodating, the food is good, and the facilities are nice. I would not hesitate to recommend the Marriott Midway for an event. read more

The worst night of sleep. Yes the hotel is updated and clean but not worth any money to stay here. My family of 5 had two adjoining rooms so we could all sleep well before a flight and had the worst nights sleep ever in a hotel stay. The hallways have no sound proofing so as guests walked to their rooms at all hours of the night we woke up each and every time...only good thing is that we were all ready to get out of here with the last hallway walker we heard at 3:45am. What a joke. Shocked at how horrible this was. Angry we paid sooo much for nothing. Do not stay here, too many better choices in this area to grab your flight out of Midway.....they did charge us half for each room after that so that did make it better at check out. read more

Great hotel. I've stayed at just about every hotel there at the Midway complex and, by far, the staff at the Marriott is the most friendly (the Courtyard staff is friendly, too.) The front desk staff enthusiastically greets you when you walk in and even offers you a bottle of water when you are going to work out. Maggie at the bar is an awesome bartender and server of food. She is great, too. From here on out, I will look to book the Marriott. read more

Really nice room here. Only need I had which they were unable...dry cleaning on saturday. Oh well. This is not Vegas. Good location for our needs, landing at Midway Airport. I am waiting on pax, doing a weekend family thing. I packed a bicycle, so no problem getting that up/down from my room. Nice lobby area here and good food selection at in-house restaurants. Starbucks Coffee here, with limited hours however. I will be back. read more

The location could not be better. Liked the hotel and its staff. Easy in and out. Lots of stuff by the hotel to. My room was very clean and the bed was soft. Marriott has the best beds. I will be back to this location. read more

Very spacious and clean room with a fridge and microwave. The entire hotel is very nice and well-maintained. My only complaint is that crib we requested ended up being a pack-n-play that wasn't assembled when we got to the room. The blanket that came with it was really scratchy. My baby didn't care for it and ended up sleeping in our comfy bed with us. I plan on staying here again in the near future. The hotel is in a great location - near Midway, Toyota Park, restaurants and stores. The restaurant in the hotel, Dempsey's is great as well. read more

Had a short and sweet stay... Friendly staff, clean rooms, and great food downstairs. Couldn't ask for more on an overnight.

Today me and my boyfriend was denied service at this hotel because of our skin color and the lady continued to ignore us and corporate phone calls until we brung corporate on the phone ourselves (using our own person cell phone) to give to the manager who was ignoring the corporate phone calls because she did not want to serve us!! Her name is Heaven. We had a TERRIBLE EXPERIENCE. It sucks that color still matters and it is even more messed up that corporate DID NOTHING ABOUT THIS DISCRIMINATION. This is not the last you will hear from us... She said my boyfriend smelled. Like who is running Marriott???? Who is hiring managers who tells customers they smell? and since they smell they can't get service???? Like this is crazy yo!!! I'm contacting every social media outlet I can contact if u guys won't listen social media will read more

Horrible, l hate this place. The food stinks, the service stinks. I do have to say the housekeeping is always very nice. I feel it is dingy and kind of dirty. The lounge totally stinks. Food is horrible, no coffee during the day. It always seems to be busy with flight crew and business people but they always seem to cut corners. This could be a great place but it's almost like they gave up and are just going through the motions. This is not a normal Marriott. read more

Horrible customer service, made everything else just so bad. We were having a labor day weekend vacation with family in Chicago and had 3 rooms for 2 nights at this hotel. We got this hotel through priceline express deals. I have purchased through priceline express deals plenty of times, but I have never had such a horrible experience. I try to compromise on situations to make things easier, which I had to do right away after being greeted at the front desk. After booking my reservation through priceline about a month and half ago before our stay, I had called the hotel to request for 2 queen beds for all 3 of our rooms. They responded that it will not be guaranteed, but they will make a note of it on the system. I called again a week prior and a day prior to our stay and I received the same response. On the day of our reservation (Saturday 9/3/2016), my family and I landed at the airport at 9 am and I called them to see If I can do an early check in. After asking for my name, the front desk told us that they are fully booked and none of the rooms will be ready before 3 pm (the usual check in time). They did not offer any other alternatives. So we decided to see the city and come back. When we got there at 3 pm, we were properly greeted and then I had asked them for rooms with 2 beds for all our rooms. They said they didn't have any available and they will not have any available till next day. Since there were total 7 of us: 3 couples and 1 single person, I requested for a roll over bed. The response to that was "we don't have any roll over beds in this facility, we have occasional fire checks and we get in trouble with fire Marshall for having roll over beds." Shortly after leaving the front desk I asked my brother who is a fire protection engineer if this true, and he told me its the biggest and most absurd lie he have ever heard. I asked them if there was couch or something that they will be able provide the room, his response was, I could give you some extra bedding and thats the best they can do about it. When I asked him if he was suggesting me to sleep on the floor, he just rolled his eyes. As we walked towards our room, I saw that housekeeping was cleaning a room with 2 beds. I asked them if there were any guests in that room and she said there were none and that the room was vacant. I immediately went downstairs to the front desk and asked about the room. She told me that the room was reserved and that we will not be able to switch. When I said I had requested multiple times for rooms with 2 beds and why was my request not being honored, she said it will not be honored because I paid a lesser price through priceline. If I wanted that room, I should have paid directly through Marriot. I was extremely upset with that arrogant and disrespectful response which ruined our mood for our vacation. With internet these days, only handful of people book rooms directly and majority uses 3rd party sites like priceline, hotwire, and hotel.com. That alone drives these hotel business. Regardless that was not how a customer should have been treated. I could have booked a lesser star hotel if I knew I was going to be treated this way. If your employees cant treat their customer with respect and without bias regardless of how we purchased the reservation, then don't advertise your business on priceline and other 3rd party sites. I cannot remember the name of the lady who was working with Allen on (9/3/16) at the front desk, but she was rude, disrespectful, and very arrogant. Furthermore, to not even provide a roll over bed and to lie about is just horrific and distasteful. I had to ask the housekeeping lady on the floor for the roll over bed and she was cheerful, sympathetic of our situation and provided us with a roll over bed which the front desk lied that didn't exist. During check in when we were visibly upset about our situation, they gave us free wifi in one room that we never used and then complimentary parking for our car for our stay. But guess what, at the end of the stay we received the bill for $34 for parking our car for 2 days. It was resolved by the lady at the front desk when we checked out, but even she tried to say that they don't provide complimentary parking and implied that we were lying to get a freebie. I hate to complain, but customer service at Chicago Midway Marriot sucks. It does not live up to its 3.5 stars. If you are booking your reservation through 3rd party site or through priceline express deal, beware of the consequences. Customer clearly doesn't come first here. read more

I went to Chicago to attend a funeral Friday morning. I called while on the road for a suite at the Chicago Marriott Midway late Thursday evening 12/8/16. I requested a suite whose master bedroom had two full beds and a pull out couch in the front. I was quoted $382 per night plus tax. I originally made the reservation to stay until Sunday 12/11/16. When I got there the suite had one king size bed in the master bedroom. As a consolation the check in agent gave me two free meal cards without telling how or when to use them. I went to the Funeral the next day and when I went to our room that night, the Marriott had deactivated the room card because they said they thought I checked out. How could they think this with all my family's luggage in the room and I had originally scheduled to check out Sunday 12/11/16. I ordered breakfast for two mornings each breakfast order was completely messed up. When I went to check out early Saturday morning 12/10/16 I was given a billing statement that said $448.85. Then I presented the two free meal cards so that they would be deducted from my final bill and the manager, Vanessa started acting "brand new". She queried me asking who gave me the cards, I told her that I did not know the agents name. She could find that out quicker than I could. Anyway she said she'd look into it. Finally I get a billing statement via email that states that I owe $1525.73. This is WRONG. I've called the billing department but the man I talked to, Allen said that he could not see the details of my bill and he couldn't help me and hung up in my face! read more

My stay here was great Ms Tammy came over to me after hearing what happen to me with southwest. She prayed over me and told me my day will get better. Her and her staff was amazing to me. If I ever come back I would stay here. Thank you sooooooo very much for your hospitality. They really made me feel so much at easy. I can't thank them enough read more