This location came through for me big time when CPK royally dropped the ball on my catering order. I was left with 20 mins to figure out how to feed 20 people for my son's birthday. Juju and the store manager (sorry, I didn't get his name) were amazing! They whipped up a tray of kale salad and 15 chicken sandwiches along with their potato chips and saved the day! I really appreciate their wonderful customer service and ability to help even with such short notice. read more

Too busy and made order mistake plus Wait for correct sandwich over 15 mins . Wouldn't come back here anymore:(((( read more

Chick-fil-A - Fast Food Near Me - Arcadia, California

I like the way you work it No diggity, I got to bag it up (bag it up) I like the way you work it... Located at the food court you have 3 options to pick up. Curbside, mobile orders (pick up inside) or the usual counter which you'll pick up on the side window bagged up. 5/5 Service Nothing like fast service in a location that's always busy. We were given a coupon by one of the Chick Fil A workers walking around the shopping center. Strongly recommend downloading the app and ordering ahead. As a father of hungry children you have to anticipate their sudden hunger strikes. Ordering while you shop or let the kids play gives you time to walk over and pick up the food making yourself look like a hero. 5/5 Food Crispy fries nice and warm along side the chicken and cold lemonade complete the little hunger monsters that appear. If you are shopping or just browsing and need some food stop by this Chick-fil-A and get them to bag it up. Matthew 11:28, God bless read more

See all

I love Chick-fil-A and all, but why was the Spicy Deluxe Sandwich bun so crumbly? Was it not toasted enough? A gluten-free bun? It basically fell apart the more I held and ate the sandwich. I hardly added any sauce on my sandwich, so what the heck? At the Chick-fil-A location I usually go to, their buns never fall apart like this. 3 stars for the crispy fries and for the efficient, pleasant customer service. They however need to improve by remembering to toast their sandwich buns. read more

Chick-fil-A - Spicy Deluxe Sandwich. - Fast Food Near Me - Arcadia, California

First time visiting the Pasadena location and the reps outside are great. Unfortunately the person at the pick up gave us the wrong order. On top of that she asked for my name and she gave me a woman's order. Assuming it was correct we left and had to go back. Guys taking orders again were great and apologized. New person at pick up was very insincere with his apology. The food was not worth the wait or trouble. I ordered the grilled chicken club and also the spicy sandwich, both were underwhelming and no worth it. The grilled chicken in the sandwich was thin and tasteless. I do not recommend this place as there are mainly other places to get better chicken sandwiches. read more

Chick-fil-A - Thin grilled chicken breast - Fast Food Near Me - Arcadia, California

After watching horse races at Santa Anita Park , our whole family went to the nearby mall for dinner. My son and I decided to get food from Chick-fil-A . We ordered nuggets and a combo meal . We ate in the food court. The staff were friendly and helped me refill my drink twice. The food was fresh and tasty. If we're in the area again, we'll definitely come back. read more

Chick-fil-A - Fast Food Near Me - Arcadia, California

See all

Wow this place went from bad to worse. I went to just get a kids meal just for my niece. Could not convince her to get chicken now. Long lines and heard the new owner is mean to the workers. Paying $1 or so more is one issue but the poor service and long lines. Again so many options in the mall, will never come back here. Drive to a free standing one with better service, costs less, and wide space to eat, and less lines. read more

A classic fast food restaurant that is always busy with a lineup of people. The new pretzel bun burgers were good, and the grilled version makes it a healthier yet equally satisfying option. The waffle fries always hit the spot. They have a few dedicated tables and a pickup window on the side. Also tried their brownie, better if served warm but still soft and chewy. read more

See all

You can't go wrong with Chick-fil-A! The wife was craving their spicy chicken sandwich. We stopped here for a late lunch. This is primarily a takeaway location. Order inside or on the app and pick up your food at the window on the left side of the restaurant. Pro Tip: Make sure you press you are at the location when ordering via the app. I didn't do it and wondered why our food took so long. I love their chicken sandwiches and all their different dipping sauces. Their lemonade is one of the best there is! read more

See all

Great experience I love that there's a chick fil a in the mall so convenient! This place gets pretty busy but staff is super friendly & efficient & the food comes out hot & fast! Wait time wasn't bad at all despite the busy hour, they have a good system going here. Food was fresh, hot & delicious as well my order being made perfectly with zero mistakes. There's plenty of indoor seating & outdoor seating. The location is well kept despite how busy it is. Very friendly vibes here. Overall, I'll definitely be back! read more

See all

Located on the side of the food court away from all the bustle, this is a good take out option with a pretty efficient system. You order inside and then wait by the window for your pick-up. I usually select my sauces when picking up the order and haven't had any issues with amount or time. read more

The absolute worst experience I've had at a single establishment, if you can even call it that. I came to get a kids meal, not a kids meal with a side of attitude and mistreatment of employees. The workers were working hard as hell for that nasty manager to yell and berate them in front of customers. Not only that, I waited 15 minutes for a kids meal--chicken strips with mac and cheese--and when I received it, I got nuggets. If I wanted nuggets, I would've saved $2.00, but I didn't. I went in to get my drink refilled, but when I patiently waited to the side, the manager completely ignored me and pretended she couldn't see me, all while continuing to yell at the employees. This restaurant was a complete disaster and nothing like my favorite Chick-fil-A in Monrovia, where they always treat everyone with such high respect. I'll stick to Monrovia. Writing this was MY PLEASURE read more

This chick-fil-a location is located in the mall and always has the nicest workers. I usually order ahead and pick my food up from the window. Whoever is at the window always has a smile on their faces when handing me my order. This was my first time trying the honey pimento burger and it was great. It was perfectly spicy, sweet, and savory. read more

Chick-fil-A - Honey Pepper Pimento Sandwich w/ Chick-fil-A Filet - Fast Food Near Me - Arcadia, California

Food is fast and nothing can beat their price. I am glad we have one located inside the mall. Convenient and easy on our pockets after shopping. Chicken sandwich and their other selections are delicious. I always bag it in vase I could not finish. Another great addition yo the eating places in Santa Anita Mall read more

A consistently strong showing for this Arcadia-based Chick-fil-A store located at The Shops in Arcadia. Service is very friendly and agreeable at this location, and chicken quality is often fresh and batter remains crispy although not overly so. Tables outside the store is often clean and acceptable for people dining in. This location can get pretty busy on weekends so plan ahead! read more

See all

This Chick fil a is great! The food is tasty and the staff are always very kind and courteous. It's rare nowadays to get good and friendly service. I always get the spicy chicken sandwich , fries, a chocolate chunk cookie and an ice cream. Good stuff ! The Mac n cheese are good too. I always enjoy stopping by at this chick fil a here at the mall. Good ambiance too! read more

Chick-fil-A - Some good folks enjoying their good food. - Fast Food Near Me - Arcadia, California

See all

I honestly do not know what is wrong with the workers at this Chick Fil A. In the app the company lets you select a certain number of sauces with nuggets, fries, etc. Either because they are too lazy or the owner has instructed them to ignore these requests, it is almost guaranteed that I will not get the variety of sauces that I ordered. I love variety and I want to dunk my nuggets and fries in a wide range of sauces. If you don't want to provide them, then just fix the app accordingly. Don't let me order something you don't want to provide, this is simple business people. read more

First time trying Chick Fil A. I ordered ahead on the mobile app and picked up at the window. It was a pretty short wait. The chick n strips were really good. They were freshly fried and hot to touch. The sauce was really good with the chicken. No complaints on the taste. For 4 pieces, it was $7.99 which did feel a bit overpriced. Worth trying though! read more

Chick-fil-A - Chick n strips - Fast Food Near Me - Arcadia, California

Been coming to this location for years now and every time I come to mall. And yesterday I placed a mobile order as usual and then headed to the pick up station and waited literally half an hour. My drinks were already out then I finally asked one of the staff members and it turned out someone randomly walked in and stole my order?! And they said this kind of situation has been happening quite often. Of course, they apologized and remade my order and also kindly gave me two coupons for next time. My suggestion is, to pay close attention on who is picking up a mobile order, at least one staff can look and actually make sure it's the right person who's taking the food bag. At least look to see any person that looks kinda of weird and suspicious. Thanks. read more

Would give zero stars if possible. My wife picked up a mobile order from this location and they forgot to give her the chick fil a sauces and the correct dressing for the salad that she ordered and she did not realize until she got home. We did not have time to go back and pick up the sauces, because we had to eat quickly before heading to a school event. When I called the restaurant I spoke with the shift supervisor (Diego) who said there is nothing they can do for us because there was technically nothing wrong with our order. I explained to Diego that I only enjoy chick fil a because of the sauces and he thought this was comical and laughed at me. He was very rude and unprofessional. Not how I would expect a chick fil a employee to act. Very disappointed in this locations employee choices. We will not be back. read more

I ordered breakfast at 10am and was told it would be delivered at 10:28am. I received a call at 10:50am saying they were refusing the make it because breakfast was over. I let them know I placed the order through the Chick-Fil-A app on time. I have a high risk pregnancy and live an hour away. I lost a business meeting with a very important client. I would definitely stay away. read more

I didn't know there's Chick-fil-A inside Santa Anita Mall food court! I stopped by and there is a line, which is expected. The staffs are friendly and once I placed an order, I went outside and wait at the pick up window. Food tasted fresh and glad there is a location inside the mall! read more

What's up: Their chicken sandwiches are simple but yummy. I was excited when they opened up this location at the mall. It's just another opportunity to grab their sandwiches when I'm in the area. Parking: Parking is plentiful depending on when you go. Since this location is at the mall, it can get crazy busy. Park at the parking structure on the north end of the mall complex, near the theater side. Environment: Their "drive thru" is manned by a staff member located at the parking structure who will take your order and input it into their system. The mobile curbside pickup is also in the same area. If you go inside the mall, it's not too far away from the main food court. They have a pick up window on the side as well as an order counter and a handful of tables nearby. The last few times I've placed mobile orders. Going in to pickup was easy, just had to find a parking spot. Doing a curbside pickup was even nicer since they have spots dedicated to that. Staff members are friendly as always. What was ordered: - Chicken Sandwich (simple and yummy) - Waffle Fries (yum) Yay/Nay/Meh: Yay. Can be busy depending on when you go, but the food and staff members are just as great. Credit cards are accepted. read more

See all

Great location, the customer service was awesome, the darker skinned guy at the register taking my order I think his name was d'antohny or d'shawn went above and beyond with the customer service on all levels he was genuine and kind and made small talk, chic fil a never disappoints from the food to the service and this location takes pride in it read more

Chick-fil-A - Spicy Deluxe Sandwich - Fast Food Near Me - Arcadia, California

Apparently this is yet another long awaited review from this local Chick-Fil-A from my former work town, Arcadia, CA. I have been taking out my work lunch from this branch of Chick-Fil-A, but how it got itself to 3 stars is beyond me. With the couple times' exceptions of someone getting my name spelled wrong on the receipt were just very minor issues. But I always got my orders correctly prepped and in due time with perhaps during a 45-min lunch break can get pretty hectic. Those are the only very minor issues I can think of. I always ordered their chicken nugget pieces, and I understand Inflation, so with their nugget pieces being smaller than McDonald's is really not their fault either. Other than these aforementioned issues, I have always enjoyed my lunch break visits here when i used to work at Nordstrom, Arcadia. I was back here yesterday on Wednesday, Oct/25/23. My friend and I got our orders promptly. Just sayin?!' read more

See all

If you want someone whos sad and stupid, hang out with savannah, when my son went to order, she had gave a bitchy intimidating look, she told my son that it was 12 something so then he came back asking for a dollar, when I gave him it she told him it was 11.98, oh wow trying to waste my money and my sons time, its a really good look savannah, thanks for making us not wanna go to this small crowded establishment! Not even saying my pleasure read more

This review concerns the take-out only and also to serve as a reminder to myself why I stopped going previously. A few months ago, every time I used points to redeem a spicy chicken sandwich on my order, they would jip me. I would never get it. This occurred three times in a row so I stopped going. Time passed and I forgot about it. "hEy I HaVeN't bEeN tO cHiCk FiL a iN a wHiLe." Ha, jokes on me. I'm sure there is a reasonable explanation why this always happens to me. Maybe it's their POS system and how it reports items on screen. I always order a lot of items and maybe their workers' eyes just glaze over the "free" item due to the Lunch rush. Whatever the case is, it is unacceptable. Get it together. I care infinitely more about getting all the items I ordered than the points/getting an item for "free". If there is a next time, I just won't click the redeem button despite the prompt. "cLicK diS rEdeEm BuTtOn! iT aKsHUaLLy mEAnS u DoNT GeT uR iTEm...hurrrrrrrrr" These workers deserve to be paid a living wage. Much brave. Very brains. read more

Chick-fil-A - every time I redeem an item, I never get it in the bag. - Fast Food Near Me - Arcadia, California

Waited for the movie to start and grabbed a bite to eat. Ordered the 8 piece chicken nugget with fries and lemonade. This Chick-Fil-A is a smaller outfit that has drive through in the parking structure. Seating here is very limited near the fast food joint but if you go to the food court, there is always a table that becomes available. The lemonade this time was extremely sweet so I requested it diluted with water. They give you sauce and my go-to is the Barbecue and Spicy Sriracha. Nuggets were nice and the waffle fries were hot. read more

Only ordered a frosted drink: Originally got the dragon fruit pineapple frosted lemonade. In terms of taste it was below par, a downgrade to the original frosted. Jaden helped me out and switched it for me. Very much appreciated. He was friendly for both interactions. read more

Now that they offer a designated area for curbside pick up from app/mobile ordering, I find myself ordering more from Chick-fil-A more than I used to. They serve breakfast from 8am-1030am. Kind of a bummer since I wished they offered their mini biscuits all day instead. Speaking of which, their mini biscuits are probably a family favorite. Just add some honey to them and they're perfect! I suggest downloading their app. Why? Because, more often than not, they're always randomly offering rewards! I can't tell you how many times I've been given free items, mostly chicken sandwiches, because of some random reason. I like their kids meal options as well. Yes, the standard chicken with choices of mac & cheese, fruit, potato chips or fries to ice cream if you rather not have a toy. How cool is that?! This applies to curbside and carry out orders, too. Try to avoid lunch rush. From past experience, our orders were delayed up to 20 minutes. I find that their employees are quite friendly and accommodating. read more

Chick-fil-A - Fast Food Near Me - Arcadia, California

Very friendly staff, and very quick service when I went to place my order. Got my food right away . shout out to D'Isaac for great customer service. read more

I'm usually not the type to leave bad reviews but this place really upset me. Terrible customer service. We were missing ONE fruit cup, they had us bring back all of our food (that we had already started eating) so that they can make sure we weren't lying. All for a damn fruit cup. Do better Chick Fil A. read more

Chick-fil-A - Fruit Cup - Fast Food Near Me - Arcadia, California

I remember seeing the Chick-fil-A coming soon sign a while back. I asked how long they've been opened and the girl said 2 years. Sounds about right... I walked around the foodcourt not knowing what to eat. I originally wanted Asian food, but the Japanese was teriyaki chicken and the Mongolian BBQ was closed until 11:30. The other Asian stuff was upstairs. Chick-fil-A it is! Unlike most locations, there was no wait! I ordered the 3 chicken strips and the medium french fries. Ate this out of the bag/in the car. Chicken strips were pretty tasty - I got the regular, bbq and Polynesian dripping sauces. All were pretty good, but I think l like the Polynesian sauce the best. French fries are criss cut which is a nice change. Lunch was 8 bucks and some change - not too shabby! read more

Chick-fil-A - Pick up window - Fast Food Near Me - Arcadia, California

Trying to have a healthy foods in a fast food meal? Then I choose Chick-fil-A... and the grill chicken sandwich combos!!! Grill chicken breast with lettuce n tomato!! read more

Chick-fil-A - Grilled Chicken Sandwich combo - Fast Food Near Me - Arcadia, California

Went for lunch today, everything went quick and the service was great thanks to Venice and all the staff there.

hey chick fil a, What happened to the rest of my chicken from my chicken sandwich?? Ordered a chicken sandwich through the app. Went to pick it up and this is what I got when I got home. It was enough chicken to fill half the bread. read more

See all

Attention Attention this is a rip-off Do not order the chicken cool wrap. It is so tiny and cost almost $10. Very disappointed. Check pictures, barely any chicken in the wrap. You will not feel full after eating it. SMH. Very disappointed. I ordered curbside pickup. read more

Chick-fil-A - Fast Food Near Me - Arcadia, California

See all

Good Chick-Fil A branch. Gets very busy because of the high traffic. I've eaten here for 50 times, and never had major issues. The low rating is probably from impatient customers, who got tired of waiting. All the staff have been friendly, and I've never waited longer than 5-10 mins for my order despite the heavy traffic. Food is good as usual. My favorite is the spicy Chick Fil A Deluxe, with Large Fries. I get Buffalo sauce, and Chick Fil A Sauce. read more

Pros: 1. I'm a fan of CFA in general 2. Convenient location at the mall 3. Good service, consistent with other locations 4. There are usually only 1-2 people in line in front of me so I never have to wait that long 5. The tater tots are surprisingly good - one of my new faves Cons: 1. Seems more expensive than non-mall locations read more

Chick-fil-A - Tater tots - Fast Food Near Me - Arcadia, California

See all

This location in the Westfield Santa Anita mall is located adjacent to JC Penney, with a drive thru in the covered parking area. The selection is more than I anticipated, with wraps, spicy chicken and salads. Because it just opened, there were no crowds and the service was extremely quick. I personally enjoyed having the wrap available, as I can better multitask while eating. I look forward to trying other stores, since this introduction! read more

See all