It took 4 times longer in the drivethru than in Ok; waited on several cars to get orders filled, when we got to food pickup we were told to go around and wait for nuggets. The other cars did not order nuggets but remained in line in front and waited on their orders to be filled. It was 15 min more before our nuggets were ready. The staff was running around confused and unorganized. This location needs some attention and retraining. This was 2 pm on a Saturday, read more

This location has consistently missed the mark. Our online and drive-thru orders frequently have items missing, our sandwiches are made wrong (even though our receipt reflects the correct order), or the item is sub-standard quality. There needs to be better quality control. I cannot believe they sold and served the sandwich that I received this evening. The chicken in my Chick-fil-A sandwich was 40% smaller than standard, flat, rubbery, and only parts of the edges were battered. It did not look or taste like a Chick-fil-A sandwich. read more

1. You will never have the Authentic Chick fil a experience here. - I have come to this location 12 times. I keep thinking maybe, just maybe they will live up to the name. I get let down time and time again. They have the longest wait time. I might as well go to chilis, sit down, eat, and leave. I have waited over 25 minutes to get through the drive through on multiple occasions. 2. 9/12 times they have messed up my order. I mean, why do I keep going back? What is wrong with me to think they could finally get it right. Save yourself the trouble and pick another chick fil a location. Or you know what, it's right next to Whataburger, just go there instead. read more

Not interested in helping you with the app in the drive through ... go to another location.

Terrible! $40 for 2 adults and a kid and the fries were soggy and undercooked. Sandwich was weird. What happened to Chick-fil-a

First, I waited in the drive-thru 20+ minutes and there were only about 5/6 cars in front of me. Finally get to the window and they tell me to pull to the front because they don't have any nuggets ready. If I had not already paid for it because it was a mobile order, I probably would have left. Now, I've been waiting another 10 minutes for these nuggets. Probably the longest I've EVER had to wait for a kids meal. Definitely expect better service. read more

Lordy have mercy. I have no words. Ask Noah about me. He will know what this is about. read more

The Chick-Fil-A on Little Road and I20 in Arlington is the ABSOLUTE worst location in all of the DFW metroplex. Every single time I order something from this location, there is something missing. I waited over 30 minutes tonight in line for something that was forgotten AGAIN. Not only did I waste 30 minutes, but I also got to go home to cold food. When I attempted to address this with the "manager," (that's putting it loosely) she made excuses... once again, as I have talked to her about this issue before. It appears nothing has been done to improve service recovery or quality improvement. "We were just waiting on food." Interesting that is the excuse every single time. The location off of Sublett doesn't have this issue and they typically go above and beyond to ensure that the issues are resolved instead of being dismissive. The Little Road location is a sorry excuse and representation of Chick-Fil-A. read more

Late lunch for the teen. This location was a tad hard to find off the freeway but we got here. No outside attendant for what looks to be a busy line. Stopwatch set at the start of the drive line...reads 13min at the end. Only thing I'd suggest is a "preorder" menu board for further back in the line, so drivers can "plan" their order before hitting the speaker menu board. We ordered the usual 12 piece grilled with a lemonade. Happy kid. The attendant misheard the order but remedied the order quickly. No big deal. Thanks guys! read more

Chick-fil-A - Double drive thru. - Fast Food Near Me - Arlington, Texas

Food is amazing 10 out of 10 would eat again. The chicken strips were the best by FAR. Chick fa Lia sauce is life changing my favorite dipping sauce read more

I ordered breakfast for curbside around 10am and arrived literally at 10:30 and my order was cancelled then I tried to go inside to order and let them know what happened and I still wasn't about to get my food this was a waste of my time and a waste of my gas I will not be eating here anymore. My food was ready and everything and they still didn't give it to me because it was 10:33 am read more

Chick-fil-A - Waiting on my one ice cream cone ... almost 30 minutes now - Fast Food Near Me - Arlington, Texas

I have been here so many times. It deserves compliments. I had them deliver to my daughter's school when I couldn't bring her food like I promised. I was so nervous they wouldn't get there on time but of course. Wonderful management. Wonderful employees. And wonderful food. They can't do anything wrong. Thank you so much for making my kindergartners lunch so special. I was so worried that I was putting her lunch in the hands of someone else. But I had faith in Jesus that chick fil a would take care of her. And I was right!! read more

No sauce even though I asked for it. Do they not know what their own sauce is?! This is so sad and makes me sick. You should learn how to listen to what a sauce is in kindergarten. read more

What has happened to this location?? If I wanted to wait for 20 minutes in line at 7am behind 5 cars for my order, I would've gone next door to Whataburger. Ridiculous! read more

As many times as I've passed by this location, this was my first visit. The level and quality of service blew me away. The staff took the initiative above and beyond anything I expected. The ease of ordering, along with the taste and temperature of the food, was phenomenal. This CFA should be a model for other stores. Please eat here. read more

Chick-fil-A - ows a table and chairs in a restaurant - Fast Food Near Me - Arlington, Texas

I use to love Chick-fil-A not so much anymore. I went on 1/4 my birthday lunch, I ordered a deluxe chicken sandwich w/pepper jack cheese, waffle fries & a sunjoy. I went back again the the 6th for grilled nuggets and Mac and cheese. I'm giving 2 stars because chick fil a had gone down there are meh Deluxe sandwich, the chicken seemed old. The fries were dark brown hard and crunchy, like they were burnt. The only thing that didn't go in the trash was the sunjoy. HBD to me The 1/6 visit The grilled nuggets usually are juicy, mine were as if they had been sitting out and they were dry. The Mac & cheese was gross! I don't know if it wasn't mixed corrected the taste was nasty! The cheese on the top looked like dumped it from a previous order into mine. I think I need to leave Chick-fil-a alone until they can do better. I even talked to my sister she said chick fil a is mediocre and that's sad. read more

don't waste your money on their large fries. I'm sure there's the same amount of not more in a medium size read more

Chick-fil-A - "Large fries" - Fast Food Near Me - Arlington, Texas

Some one making the sandwiches doesn't know the difference between Colby jack and Pepper Jack cheese!! This is like the 4th time this happened at this specific location. read more

Chick-fil-A - Pepper jack cheese - Fast Food Near Me - Arlington, Texas

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It is Chick Fil A, will you ever experience: A lack of great customer service An erroneous order I believe the only mistake I've ever had was a missing sauce. You will experience some long lines, but that is even handled with efficiency. Great company. read more

My supplier is in the area and I will stop by here occasionally for lunch. This location is always hopping and until today I had always had a 5 star experience. Today was a little different, but I am hoping it was an exception to the rule. First the good, which is the food. Dern those nuggets are good. The customer service is always on point. Also, it is not widely known, but they have packets of Texas Pete hot sauce. I am a hot sauce aficionado, and ol Pete is a decent choice. Now, as I have said, I have been to this location at lunch a handful of times. This was the first time they did not have any expeditors working the line. Usually there are a couple of employees out there taking orders and running cards. Today, nothing. They were relying on their speaker boards. There are two and usually the line is MOVING. When I pulled up, there weren't too may people in the drive through and I thought I had scored. The reality, was it was taking so long, people were parking and going in. It took a long time to get through the drive through today. I ended up being a few minutes late to work because this process took way longer than I had anticipated. It wasn't raining and I was weird they didn't have people working the line. All that being said, my nuggets were great. They were just eaten in the car as I was hustling to get back to work. read more

10:30, on the dot, would not serve me breakfast, after they made us wait in line for 15 minutes. The line was held up because they are using slow IPads with slow people and not the window. Nice lady with the IPad even called and asked the manager but they said they had "no more breakfast items". 10:31 I would understand but come on. Not even 1 hash-brown? Worked all night just wanted some chik-fil-a love! There a Whataburger across the street so I ate there and it was good. Got my "breakfast food" at 11:01 ;) I always get Chick-fil-A but honestly this chicken at Whataburger was really good. read more

Chick-fil-A - Me when I don't get breakfast. - Fast Food Near Me - Arlington, Texas

The service is awful it takes more than 20 mins to even get my order taken in the drive through. Please out more experienced workers out side that don't good around. I've never been to a slower chick fil a this one takes the cake. read more

Waited 30 minutes for my breakfast just to find out they forgot my food. And this happens all the time at this location. Used the redeem award for my birthday and didn't get my biscuits. read more

Chick-fil-A - Receipt of order - Fast Food Near Me - Arlington, Texas

The Chick-fil-A at I 20 and little road, in south, Arlington is my favorite! Except no substitutes. I have been coming here for years because there's one closer to my apartment but they have soggy fries and don't get everything out in the order and I have other issues and I have another one closer to my school that I work at, but they can't get out the orders that I need. The one on 20 in Little Road always delivers. When I needed 100 breakfast sandwiches for my students for UIL to encourage them to get out of bed and get on the bus... They got up and cook those things so I can get there before the bus... They even threw in a heat box to keep them warm so the kids could have them fresh. They never have soggy fries or, I've gotten them... Everything is always excellent. Highly recommend love the staff... Even at 5:30 in the morning they are friendly. And that is a really hard time to be friendly. read more

Great service, as usual. I've only had one mistake, EVER with a different location, and it was resolved ASAP. Amazing! Food is hot, freshly cooked. Waffle fries are hot and fresh. My 1/2 and 1/2 drink was perfectly mixed. Nuggets were hot and fresh. Exactly the dipping sauces I asked for. When I got to the window, I opened my app and noticed I had a reward for the new (or limited time) key lime shake drink thing. So I told her, and she was like, awesome ok. And got it t me the same time I got my food, just as quick. And let me tell you, that is delicious!!! If you like key lime pies. YUMMMM!!! Only thing missing, is whipped cream. But it was good!!! Perfect dessert on a hot day! read more

The drive through is not convenient. Six cars got in front of me because I got in the wrong lane

Another solid experience at this must-visit venue whenever I'm in my old neighborhood. Have yet to have less than a pleasant experience here. The staff are all so super-friendly and ready to serve you. The food has always been prepared well and never looks flung together like many of their competitors (I'm looking at you McD's, BK, & Wendy's!). Two drive-thru lanes and staff taking orders outside to speed up the process are huge pluses. There's also ample parking if you prefer to dine in or step inside to order and take your food to go. Breakfast, lunch, or dinner...you just can't go wrong. Food is delicious and their lemonade is terrific, especially when it's hot outside. Okay, so that's practically 80% of the year in Houston. Already looking forward to my next visit, esp. since there's not a Chick-fil-A anywhere close to where I live. Pretty sad, I know. read more

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Chic-Fil-A will forever be #1 in customer service! The door was opened when we walked in to dine in and everyone answered with my pleasure! By now, I hope that everyone has experienced Chic Fil A ya least once because it is exceptional service every single time. read more

Chick-fil-A - Vanilla Ice coffee, Chicken Biscuit and hashbrowns - Fast Food Near Me - Arlington, Texas

Last two times have been here fries were soggy out of the drive thru. 90% of the time food is from the order is missing.

Always have a good experience here. Great Chick-fil-A! They always check on us if there's not too many people and are always kind.

I love the food here as I do all locations, however, one thing that can be improved upon is the morning drive-thru stopping at the very beginning to ask for a name on the order. I get it, ChickFilA wants to be professional, but why am I constantly asked for my name, which is obviously a burden on those taking my order, as they constantly have to ask me to repeat parts of my order afterwards. Also, they ask which condiments I'd like, yet 4 out of the last 5 times I've visited this location for breakfast the condiments were not there. Another time I received the wrong drink, and today I received beer instead of chicken. Like c'mon, if you can't get the core basics correct then stop wasting time on useless things. So I guess my point is, why do they waste such time and effort asking for a name at 6am when they don't address customers by it and don't get orders correct? It's not that difficult. read more

This rating is for all Chick-fil-A's everywhere, especially here. How do I adore you? I adore you with a crispy crunch of a battered chicken lunch. I adore you slathered in CFA sauce for without you my life would feel a loss. I adore you with a side of waffle fries especially the largest size. I adore your nuggets: grilled for me so that I can eat totally guilt free. I adore the choice of either tea, Sweet or not, just say oui. But above all else of what I adore, It's your company's continued rapport with customers and community galore That will keep us coming back for more. Anyway, that's my side of the menu. read more

Dine in service is great, associates are friendly and the food is always hot and fresh. Don't go through the drive thru though - we've gone through multiple times only to get home with the wrong orders. It might look right with the first items, but is always wrong and then we have to come back to get new food. I have never had this experience at any other Chick-fil-A. They will at least correct the issue quickly and seem apologetic, but it is such a waste of time/money to have to drive back and forth because of their inaccuracy. read more

I ordered the new egg white sandwich there was only have if the chicken in it. like isn't it suppose to have a whole chicken patty. Asked for mustard was given honey. Disappointed. I came back to this location and i now will never return to this location. I got a number 1 and the chicken was pink on the inside not just a little but a lot. I have posted a picture. I had to throw the whole thing away and there was no way of me going back because my lunch time was already over. read more

Chick-fil-A - What is this? Did they not have enough chicken - Fast Food Near Me - Arlington, Texas

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This Chick-fil-A has become very slow in the drive-through. Used to you would move right through but now it's always a waiting game. Best to go inside but not the drive-through. read more

Who doesn't love Chick-fil-A? Seriously this is one fast food place but I've never heard a negative thing about. I know it's sometimes frustrating, but I very respectful of their decision to not be open on Sundays. I'm old enough to remember when hardly any businesses were open on Sunday. I am always very impressed at how quickly you can get through the drive-through line here. How did they do it? Other fast food places need to take note. Chick-fil-A has their process down to a science. I am not, however, overjoyed at their new grilled chicken nuggets. It's almost as if the chicken is tasteless and they had to add a bunch of spices to make it tasteful. In my opinion the "new" chicken nuggets didn't work. I do love their salads. I am trying the cob salad today for the first time. I normally always get the grilled chicken salad. Also, lots of salad dressing options. Many more then an average drive-through. read more

Chick-fil-A - Fast Food Near Me - Arlington, Texas

Tried their new sausage and egg biscuit, and it is delicious! Must try if you have not!

Ayeeee, Chick fil a is the bomb. Decent prices for some oh good finger licking chicken (move over KFC). Nothing can satisfy me more than a chick fil a sandwich with some waffle fries! 10/10 for the service as well :) read more

TAMMY is just flat out rude. I do my absolute best to be as nice as possible to customer service and have never had a reason to not be. This woman was extremely rude from the start for absolutely no reason on my part and I still remained to be polite. Long story short- I never got my delivery because she couldn't find the address and then claimed that I was in a different city so she couldn't deliver to me even though i had an arlington address. So now I'm out $25 and have to wait days for a refund and I still don't have my food all because she couldn't find the address. I'm annoyed to say the absolute least. read more

This chick Fil a has improved so much in the past few years. It's fast and convenient, especially with 2 lanes now open in the drive- thru.