Never had a problem with this Chick Fil A. However, this evening I went through the drive thru and ordered a kids meal chicken nuggets and a number 1 combo with a side salad for myself. However, when I arrived home I was broken hearted to see there was no chicken filet sandwich, only my son's meal and a side salad. I called them, spoke with Megan the manager and she promised to replace my whole order next time. No questions! This is why Chick Fil-A is the only fast food I go to! read more

Chick-fil-A - Drive Thru - Fast Food Near Me - Chesapeake, Virginia

I put in a mobile order ten minutes in advance (10:20am) the app told me if i showed up at 10:30am i'd receive my breakfast, I was in the line at 10:30 and didn't receive assistance until 10:35 time frame. Because of this I was unable to receive the breakfast I ordered 10 minutes in advance. This isn't a complaint about the fact it took the server time to reach my car it was simply the fact because of it I was unable to receive breakfast 5 minutes after 10:30 WHEN I ALREADY HAD IT ORDERED read more

As someone that has worked at a Chick-fil-A before it is easy to spot mistakes. This Chick-fil-A had a lot; they forgot to give sauces that were specifically asked for, forgot napkins, mixed up my drink and served under-portioned fries that are past quality to serve to guests. I hope they can improve quickly. read more

I've been going to this Chick-fil-A for many many years. The operator Derrick is a great man and really cares for his employees and customers. The food is always good and if there is ever a problem it will always be fixed. read more

This was my first visit to this location. I went during lunchtime, thinking that it would be extremely busy. Most chickfilas that I go to are packed, but this one was not crowded at all. My food was ready in less than a minute. I will come to this chickfila more often because it's a lot more laid back than other chickfilas. read more

Ordering process was very complicated because there was a long line and too many people and they started taking orders from the line and everything got mixed up. Then patty, who I think was the manager, got a bitchy attitude with me just for asking for a refill on my sweet tea that wasn't even good #disappointed. Patty can take my "sweet" tea and shove it up there. read more

Our family of seven (including 4 little girls) were hungry while shopping and turned in at this Check-fil-A before we realized the place was jammed full and the drive through was also long. We decided to try it anyway and was SO GLAD we did. The lines went quickly and the orders (delivered to the table by a very nice person) were exactly right. Everyone enjoyed every bite of the fries and shakes and chicken. The place was VERY clean and every one of the staff were friendly and helpful. There was a great family atmosphere throughout. Great place! read more

Very very good service. You can tell that they are really trying to make is your best experience at Chick-fil-A ever :)

I usually love going to this Chick fil-a but today changed my entire experience. it startled off so badly in the drive through when the girl who took our order was still sitting down while talking to us, not only was she unprofessional but she was so rude. my mom and I ordered 2 spicy deluxe meals and 2 12 piece nugget meals with all the drinks large. once we pulled up and got our receipt and food we drove off as and I was checking to make sure everything was there I noticed we got 2 regular spicy sandwiches and my and my sister got 2 9 piece nuggets when we payed for 12 pieces, 2 of our med fries were missing and only 2 of our drinks were large. we head back in the store and tell the employee what happened and he continued to charge us for the 2 med fries we were missing.. which I thought was so weird since we payed for everything already. manager seemed like she didn't want to confront the situation and just stuck to the side, she also did not have a name tag on for us to address her with. Neither the employees or anyone else who works there apologized or even offered a refund for the trouble. Not only did they mess our entire order up but once we were leaving we overheard a girl that got double charged in the drive through for 12 piece nuggets and a fry but only received a 12 piece nugget. this is so ridiculous because there was atleast 10 employees just standing around doing nothing. worst $45 ever. read more

Just stopped by this CFA during my drive down to Corolla. The parking lot has a weird layout. I arrived right at their busiest time of day. I went inside and the service was fantastic. The restaurant itself is super clean. Jennifer was super efficient at the register and my food arrived very quickly. Really clean inside and even though it was packed inside and the drive thru the employees are calm and efficient. Also I went the day after Christmas so I'm sure that added to the crowd size during lunch. read more

At this Chick-Fil-A it was not their pleasure. A woman was very dismissive and very rude when I asked to use the bathroom. Was also yelled by a random man. Did not get the name of the older gal, but I could tell she couldn't care less as she never looked up from her phone. Will NOT be returning. read more

I normally don't write reviews , but Chick-fil-A has never disappointed . This morning stopped by for breakfast and they offered my dog a treat ! Awesome service ! read more

My family and I just moved to the area and have visited this Chick-fil-A quite a few times now. I've never had bad service and my order always turns out great! Until yesterday, I went through the drive thru and ordered a market salad with NO blue cheese. I waited for several minutes and they told me they were just waiting on my salad to be made. I got home and poured my salad into a big bowl to mix the dressing around. I noticed they had given me two different salads in the same container, spicy southwest and market salad with blue cheese. There was bell peppers, corn, black beans, blue cheese, strawberries, blueberries, NO apple slices all mixed together. Sorry a spicy and sweet salad doesn't taste good together! Also, I was disappointed they didn't add all the ingredients to the market salad including apple slices, but still added in the blue cheese. :( read more

LOVE this location, they always go above and beyond for customers. I love their winter specials the tortilla soup & peppermint milkshake...rhey are sooooo good! read more

Wow, am I giving a fast food place 5 stars? Why yes I am! This place is the absolute best for service. You can customize your order in anyway from half tea/lemonade drinks to well done chicken nuggets and fries. It's also one of the fastest in getting your food ready. The place is always spic and span that I will gladly sit down and eat my meal in no hurry. Added plus if you are eating in, they will deliver your food to your table sometimes. I have also gotten my drinks refilled for me from someone walking around to make sure we were all satisfied. It's like waiter service! read more

I just left here my biscuit was hard and when i called back they kept hanging up on me.

5 stars for the most all around, and most continuously best service ever. EVERYONE who works there is respectful, smiling, and nice. It's tough to work in fast food so props to them. Miss Patti you keep running that tight ship! read more

Chick-Fil-A is one of the few good fast food places I like but what makes it better than the rest of them is that they're clean, friendly and fun...especially this particular one. They're all same, except for a few minor things here and there, so no need to expand on the look, service or cleanliness any further. What I can say is if you have the opportunity to come on one of the days that patrons eat for free if they dress like a cow, take advantage of it. It may be packed but it's hilarious...making it more than worth the wait, especially looking at the little kids! read more

Great service in a clean establishment! This location has a play area for kids as well as outdoor patio seating. The women's bathrooms even offer free women's sanitary products for that time of the month. We always stop here on our road trips. read more

As always this chain NEVER disappoints. The food is always fresh at this location. Some of the staff could put a smile on their face but that's not too much of a deal breaker. Only reason I'm giving it a 4 star instead of 5 is because the men's bathroom was disgusting. Overall experiences here are always pleasant. read more

July 2017. Great. I used a coupon for a free sandwich with my 3 yr old. Very fast, and clean, with pleasant service. The kids play area is clean. Plenty of sanitizer. read more

I love chick fil a! And it's one of my favorite places to eat! Any chick fil a I go to is amazing. But unfortunately this chick fil a was not at all that good. There was a young lady giving out the food that people were ordering but was being very careless at the rest of the people that were waiting. First of all, I ordered an ice cream cone and they LITERALLY did not fill it up at all. I was also waiting for some sauces and after about 3 minutes of waiting I finally got her attention and she went to get my sauces but ended up getting half of them wrong. There was also a large number of other people there waiting whom she didn't attend as quickly as usual. In fact I saw that as people were waiting to refill their drinks and get sauces, she was taking her precious time and stopped to drink some water instead of waiting till she attended everyone, which wouldn't have taken long. I saw many people waiting there for more than 6 minutes waiting to get a refill or sauces. But one thing I can say is that they fill up there large fries real good. Overall I'm probably never stopping at this particular chick fil a ever again. In fact, that girl should be fired. read more

I'm a regular at chickfila. Let's face it, it's chickfila. And this is the closest one to my house. But the last five or six time I've ordered through the drive thru I've not gotten a completed or correct order. They need to get it together. Or this will stop being a regular stop for me. read more

It's Chick-fil-A. Either you like good chicken or Mc Donalds chickboard.

Very nice people here. My orders are hot and served fast. The place feels more like a sit down restaurant than a fast food place. The staff came around and asked if we wanted refills ,and then took the trash away when they came back. I've yet to be in a bad chick fil, a but this is one of the nicer chick fil a's I've been to. read more

Today the restaurant is packed. But, Chick-fil-a has their heads on and they are keeping everything going with their high standards of service. read more

I love Chick-Fil-A, correction, I loved Chick-Fil-A. When Chick-Fil-A first came to Edinburg, it was the best fast food service I have received in my entire life, now is going downhill. I want to see Chick-Fil-A in Edinburg be revived, but first I need to start with better management, the food is great, but the experience is not so. read more

This is our number one place to dine. We love the friendly & efficient service, and food is always such good quality. This place is almost always packed on the weekends. This particular location has sauce out in the open. When they are not busy, they come to your table and give you refills. They even come to pick up your tray occasionally read more

I love Chick-fil-a. But I am disappointed. I understand that sometimes it gets extremely busy and it is easy to make little mistakes. But when it happens three times in a row, I feel like I need to say something. The first two times I ordered chicken nuggets in the drive thru and was disappointed when I discovered that the sauce I asked for was missing. The food was still good, but if you're like me, eating chicken nuggets plain is a sad experience. And this happened twice in a row. The next time I went to Chick-fil-a I ordered a chicken sandwich and chose to dine in. I was shocked when I bit into my sandwich and the inside of the chicken was black and grease and fat spilled out. I'm not sure what happened here, but I was too grossed out to eat it. If I am paying $8 for a sandwich, this is unacceptable. I am writing this in hopes that this Chick-fil-a will learn from these mistakes because I love chicken and this is the most convenient location for me. read more

This is not the first time I've had a bad meal from this location but it will be the lasts. These pictures speak for me, and the taste was just as bad. If it were priced better I might not complain but the prices should always mean quality. read more

While I love CFA , this location is a constant disappointment. It doesn't matter if you go in or go thru the drive thru , my order is never right. I call and speak with management and get the same ol speech. I'm not sure if it's the sheer number of high schools kids working or the fact that there's no training in accuracy. Is it that hard to read the screen and put the items in a bag. Maybe there should be less emphasis speed and pay more attention to the customers order. read more

Four words.. Spicy Chicken Biscuit w/ Egg.

I have been to this Chick-fil-a more than I could possibly count. I live in the Etheridge so going to this Chick-fil-a is supposed to be convenient. However, in the mornings and afternoon is the worst service ever offered. This is not an exaggeration. In the morning prior to taking my kids to school I have dropped by this restaurant/ fast food establishment. They are very slow moving and are always very disoriented as to what the customers order was or to what they asked for as to extra condiments or silverware. Yes, to answer your question I have been inside and gone through the drive thru. No matter what they always have a problem either with messing up your order or just not remembering it. I understand fully that there is a lot of business going on in the morning ,but that does not give you the right to mess up my order when you might have all day, but my kids need to be at school by 8:30 and 8:40. I have left my house in plenty of time so time is not an issue when leaving, but I would call it a problem if I arrive at 8:08 and leave at 8:30. I have been disappointed many times by this Chick-fil-a, on the other hand I have been satisfied. The employees in the morning are just not up to par with the training that goes into treating your customers, taking orders, and giving orders out with the correct items in the bag. I have to end up going to the Sams Circle Chick-fil-a if I want to have amazing food, manners and quick service. I feel as a customer I should not have to drive that far when there is a establishment near by that should do the exact same thing. To conclude, when going to this Chick-fil-a be prepared to check your bag before you leave and have to go through answering to the employees/managers question with "no that is not my order, I had...(and then i tell them what my order was". Written by, Unsatisfied Customer read more

This was my first visit to a Chick-fil-A ever. Was I impressed! The service, the food, the location, the cleanliness, all outstanding! I'm hooked! Thank you! read more

Best Customer Service, EVER!!! Every Chik-Fil-A I've been to has always had polite and courteous servers eager to help you. But the level of customer service provided was unbelievable.. After eating in their restaurant my car broke down in the parking lot at 9PM at night.. The manager and staff helped me find a hotel, drove me to the hotel, and had my car towed to the repair shop!! read more