Love this chick fil a. The food is always hot and my orders are always correct, whether I order at the drive thru or online. All the ordered condiments are always in the bag. I honestly can't say anything negative about Helena chick fil a. Even when they're super busy, the line moves relatively quick! Staff is always super friendly and helpful! I love that they have a little outside area as well for the kids! Great food, great staff, and a great environment! read more

Chick-fil-A - Chick-n-Strips Meal - Fast Food Near Me - Helena, Alabama

We literally waited 15 mins for 1 sandwich. I definitely want be back to this location.

I've loved this location for years, but lately, with the mobile app lane, I've noticed longer lines and several incorrect drive-thru orders. Tonight, I ordered a kids' 5-count meal with ice cream in a cup and sweet tea, a #3 meal with lemonade, and chicken tortilla soup. When I got home, I realized I had only received the kids' meal with 8 nuggets and the chicken soup. I had to make another trip back to pick up my missing items, and I didn't order chicken soup. The staff was friendly, but it seems like they don't care much about accuracy anymore. The location is great for business, but I believe the service quality needs more attention. I will definitely check my bag before pulling off. read more

Chick-fil-A - Fast Food Near Me - Helena, Alabama

This location just doesn't get it. Never seen one so slow. Why can't they get it right like the other locations

We stopped by today for lunch right after breakfast and they told us they had left overs from breakfast and asked if we wanted something. They ended up giving us 2 biscuits and hash browns for free! Such a nice thing to do instead of just throwing the food out! The food is always hot and delicious at this location. 10/10 recommend! read more

Yall the food is delicious as always! The service is fast fast fast! The ambiance is fun fun fun! Today was face painting, balloon animal making, games, bubbles and of course great music. This was a fun event. The owners are nice people. They were there having fun also. Great family! read more

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Unfortunately this Chick-fil-a has gone downhill!! The last two times I have been there, I used the app to order my food. I was asked to go to the mobile order line. I waited longer to get my food than customer that were in the regular drive through line. Today, same thing happened. Ordered through the app, and had to pull forward to wait for my food as a car that came behind me in the regular drive through line hit their food and left. I literally ordered a nugget meal and Diet Coke. How hard was that to prepare? When I asked why the mobile order line takes longer than the regular line, I was told they were still working on their "processes" and if I had any suggestions they would be glad to hear. Well I am here to give suggestions. Send your drives through team to the Grove location and get some training. Have a manager there that out of college and knows how to lead and train. Will not be back to this location. I suggest that you don't either. read more

Same Chick-fil-A service you've come to expect at all their locations. Relatively easy to get into and out of the parking lot and/or the drive-thru. This seems to be a newer configuration a lot of the CFAs going to with a slightly smaller dining area and a much more efficient drive-thru area. This CFA is situated on a busy intersection, so I'm sure it will stay busy consistently during open hours. read more

Food order was not complete. When I called to see what could be done phone took extremely long for them to answer and they refused to deliver the food forgotten from the order to me and only solution I was given is I can come all the way back. Of course the it was my child's food that was forgotten. read more

So let's get real for a moment - I have a problem - all chick-fil- a restaurants are not created equal. I frequent a lot of different locations and unfortunately I have to say this one needs some fine tuning. This is the second time is 2 weeks that I have waited a while for my order and it was missing items both times. On this occasion they never gave us drinks and condiments and silverware. I had to be forceful to get attention which is unusual at Chick-fil-A. I think I might skip this location in hopes they can work out some kinks. read more

Chick-fil-A - Events ! - Fast Food Near Me - Helena, Alabama

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grilled chicken sandwich had very tough chicken hard to chew Everything else is great especially milk shakes read more

Terrible food that is disgusting and overrated. Terrible service and long drive-thru waits. Just a bunch of high schoolers trying to figure out how to take my order. The ambiance of this place is horrible. Constantly little kids screaming and running around. read more

The food is AMAZING, your order gets to you fast and fresh. Possibly the best fries on earth, and the workers are full of energy!

The service makes this Chick-fil-A exceptional. Every employee cares about their customers, and all of them go above and beyond to take care of us. Rebecca in particular was the kindest employee (and person) I have ever encountered; she truly made our experience magical. She cares about her company and her customers, and it shows. I will always want to eat at this Chick-fil-A, and it's primarily due to their amazing workers. Thank you, Rebecca. read more

They take forever. The drive thru line is always long and takes forever. They need speed!!!!

I wanted to give this location a chance to get going and into a rhythm. So after approximately 10 or so visits and roughly spending $300 dollars I have made my decision to post a review for this location. I am not only very dissatisfied but I am no longer going to patronize them. There is a total lack of energy and willingness to please the customer and give them their order correctly and completely. I have been given nothing but poor unsatisfactory service from the very first visit. Every time I have been I was lacking something from my order whether it was a drink or a brownie or even the chicken that goes in between the sandwich. Not receiving utensils to eat with or napkins for clean up I mean just ridiculous mistakes that have been ongoing. I have given this location the benefit of speaking to management regarding these errors on numerous occasions. But today was the last straw. Chic fil a has become a low grade fast food service restaurant! The experience is awful and extremely disappointing!!! Chic fil a has gone by the wayside and the cost to patronize is no longer worth it. I hope the owner of this location reads this an takes heed and really makes the necessary changes in order to regain the impeccable reputation the brand carries! I'm Done! read more

Refused to serve breakfast within breakfast hours. Mobile order was placed before breakfast ended and arrived before breakfast ended. Still was refused. read more

There is nothing like watching a fantastic franchise become a dumpster fire. Do you want chicken minis that the bread is so old/overcooked that it will break a tooth then this is the location for you!! Want your order to always be wrong/missing something? This location is for you, and they can't ever figure out how to run a drive thru, waiting in the line for 15-20 minutes is to be expected here. Please put an operator here that actually cares. read more

Love that this CFA is less than 5 minutes from where I live. I almost always use the mobile ordering feature on the app and I love being able to use my points for free treats! Everyone has been very friendly here and efficient. One of the better CFA's I've been to. read more

Make sure you have a full tank of gas before visiting the drive thru here. Spent 45 minutes in line only to receive cold food and poor service on 5/4/21. By far the worst "fast" food service I've ever experienced. Typically CFA is outstanding, but this location needs some work. read more

Worst Chick-fil-A ever. Dining in? they carry Attitudes of indifference . Drive thru- ? Please pull forward so we can bring out your cold incomplete order to you . Delivery. Forget about it. Order from Hoover locations. They will get you order correct. This franchise needs to be sold or closed read more

Having just opened, I was expecting my experience to be slightly subpar in comparison to other Chick-fil-As, but they well exceeded my expectations! The staff was very very friendly and had my order ready and perfectly accurate super quickly. Love to see it! read more

Every time I go to this Chik Fil A I'm reminded of why I don't go there very often. Something is always missing from my order, it's the wrong order or I have to wait an unacceptable amount of time. Employees in the drive thru are terribly inneficient. Whichever line you get in, you'll end up waiting while people in the other lane pass you by. This chik Fila needs a lot of work but nothing has changed since they opened. They aren't even trying. read more

This Chick-Fil-A is very poorly ran. When I heard a chick fil a was coming to Helena I was so excited. But now I wish it hadn't because what a tease. You wait forever on food, it's hardly warm, and no one outside to help things along. Really disappointed since the opening. Hope someone can help them out. read more

I would just like them to serve breakfast until 10:30 like the hours say!! 3 times now they have run out of biscuits before 10:30!!! Today they let me order breakfast and sit in line only to get to the window to tell me they ran out. (10:20am). They are clearly more worried about wasting a few biscuits than they are wasting my gas money and my time!! I won't be returning read more