Food is great quality as usual, but I was very dissatisfied with the disorganization and overall system in place at this location. There was constantly a huge crowd at the pick up counter and staff were weaving through the crowd. I placed a pick up order in store and marked that I was there. 10 minutes later, I watched as staff member Cami gave my order to a girl with a very clearly different name than mine (I read the label before the handoff), but when I questioned her about my order, I was told it was still being made. I waited HALF AN HOUR and asked again, and this time Joseph kindly resolved my problem and affirmed my suspicions that my order was given to someone else, and gave a free drink to apologize for the long wait. read more

Everything was okay up until I bit into this "chicken sandwich." Just to find that there was literally no chicken ?! This is so upsetting! Chick-fil-a needs to do better with quality control. read more

Chick-fil-A - "Chicken-less Spicy Deluxe Sandwich" - Fast Food Near Me - Irvine, California

Missing items. Don't go during rush hour. The person that bags the food for carry out needs to be replaced.

Good place for a good quality organic clean food. Service is great. Restaurant is clean and well stocked

Ordered a spicy southwest salad and got a salad full of bacon !! Spend my whole lunch just removing the bacon read more

Chick-fil-A - Bacon - Fast Food Near Me - Irvine, California

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The level of service at this location is a hit or miss - my last experience this morning (3/16/2019) through the drive through is appalling. I ordered through the mobile app for the first time and indicated that I was going to pick up my order through the drive-thru. I confirmed with the employee at the Drive-thru speaker that I had a mobile order, he verified with me my order and I confirmed with him that my coffee had addins for Splenda and creamer, and my food order should have dipping sauce options. I confirmed once again the addins (creamer and sauce) at the pick up window - note, I confirm this many times because I've had this location forget to add those extras (creamer, sugar and sauce) before. Both Marco and Dustin confirmed my sauce/creamer request. Lo and behold, I get home, and the sauce is nowhere to be found in the bag or the hash browns container, the coffee is black (so no sugar or creamer) - short of them trolling me on an order I confirmed SEVERAL times, this is simply an example of the SHEER INCOMPETENCE of this location. I wouldn't be so annoyed but the fact that I confirmed several times to ensure the extra options were added - and was reassured several times that they were, yet when I get home find that none of the add-ins were actually added to the order (sauce, creamer, sugar) - is what ticks me off. See, if any of the employees had simply checked my order before handing it off to me, I would not be here writing a one-star review. Since my first review almost three years ago when I first started eating at this location, service has gone downhill and it seems management is more interested in hiring breathing person with a pulse, rather than people who actually acknowledge customer requests and check for order accuracy. I had a catering order a few weeks ago where the lead actually yelled at me for an order detail that was already confirmed with me during my online ordering process (perhaps what she sees on the restaurant end is not the same as the order screen that the customer sees when placing a catering order) - still, she was more snide than polite. Chick-fil-A needs to remember they are not the only restaurants near UCI area that offer catering - I've had successful catering orders with BETTER service at places like Specialty's (off Bison/California), Panera Bread (Bison/MacArthur), Corner Bakery (they delivered) - to name a few. read more

Chick-fil-A - Ice cream cone - Fast Food Near Me - Irvine, California

Quick service for a Friday night. The food at CFA is consistently good. This location is in the University village across the street from UC Irvine. Our order was hot & fresh. I would recommend. read more

Chick-fil-A - Drive thru 2 lanes - Fast Food Near Me - Irvine, California

What can be said other than perfection!!! It has become another only a staple to our happiness but a comfort food that satisfies.

Me and my crew stopped here for lunch today, and we got some Chicken Delux meals with drinks and sodas. Their french fries and all. Nice place with lots of outdoor seating. Food is decent, and the customer service was good. I'd come back again. read more

This is the worst Chick-Fil-A I have ever been to. Their inaccuracy in fulfilling orders and overall incompetence of some of the employees is appalling. On three occasions, they forgot to include the sauce. The first two times it happened, I totally got burned since I didn't realize it until I got home. The third time it happened, I checked inside the bag before I left the restaurant. Since I noticed the missing sauce, I was able to ask an employee for some sauce. Another time, when I ordered 12 piece nuggets. However, I only got eleven in my order. I mean, how do they not know how to count?! And another time when I waited for my mobile order, the employee never called out my name. All he did was put my order on a shelf. My app said my order was ready, but I had not seen a single employee come out and call my name. After about 5 mins, I thought I would inquire about the bag of food on their shelf. As it turned out, that was my order! And the fact that the employee looked visibly annoyed that I flagged him down to ask about my order really disappointed me. One final thing I will mention is their app. I have been using the Chick-Fil-A app to order since it would be more accurate and more convenient... IN THEORY. However, something happened when they updated the app about a year ago. Back in the day, they would start your order when you placed the order in your app. Now, they won't start your order until you arrive at the restaurant. So, you're still stuck waiting at the restaurant for your order. If I'm Still forced to wait up to 10 mins for an order, it seems like there is no difference between using the app and walking up to the counter and ordering. So doesn't that defeat the purpose of the app? I could go on and on, but that's all I can think of. I have never had any issues at any other Chick-Fil-A. Just this one. read more

I can only write from the two in-person experiences I had so far. (just started trying out Chick-fil-A's food) My first ever visit was on a Thursday evening. The ordering experience went a little bumpy since I was redirected to another cashier (I mistakenly went up to the closest cashier to place my order). It took a while for me to receive my ordered items as there were other waiting customers. My second visit was on a Tuesday morning. This time, there was a small waiting line, but it moved quickly. After I finished paying for my order (breakfast meal item), I was surprised that it was instantly ready. All of the chicken meat tastes flavorful and juicy. From the three items that had chicken meat, I don't have any concerns with the Chick-n-Strips at all. I thought one of the nuggets had a strange shape. I also noticed that there was a partial cut on the chicken meat of the Chicken Biscuit. I'm not sure if these should be concerning? (despite the unusual appearances, I still ate them & did not feel ill afterwards) The Waffle Potato Fries have a soft crunch, nothing special about the taste. A lot of smaller fry bits at the bottom half. I personally thought that the opening process of the [barbeque] sauce was frustrating. Not only was it hard to pick up the corner tab of the covering, but it rips toward the middle instead of a single perfect rip. The biscuit of the sandwich was a bit fragile with as it slightly broke apart on its own when holding it. The Hash Browns are light & airy. The Diet Lemonade is refreshing. read more

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I was just in the drive through here not 5 minutes ago and ordered a sandwich and chicken nuggets. I waited over 25 minutes to get to the window and when I got there the worker told me to go into the parking lot to wait more for my order. I told him I'd been there for 25 minutes and asked how much longer it would take. He said he didn't know and, out of nowhere, said if i wanted it faster I should go back into the kitchen and make it myself. I asked if he was serious and he apparently was serious. So I asked for the manager, this rather nervous guy who is clearly a meatball, and when he came out I asked him if that was normal procedure to be rude and disrespectful to customers and he didn't have a response for me. After a few choice words I asked for my money back and asked how I could complain and he told me to go to their website. THIS PLACE IS TRASH. Update: I checked my credit card and they actually lied to me about the refund, they literally just took my money without giving me anything in return and lied to me about a refund. This place is unscrupulous. Beware. read more

One of the most mediocre in the chain. I had a free chicken sandwich coupon they gave out after a long wait time. I try to redeem it and the manager thinks I'm a criminal scammer, inspecting the coupon like it's legal tender. He eventually says fine, but I'm keeping it so you don't use it again...okay? People in general need to stop going to these chains that squeeze profits from customers, cut work time and wages from employees and cry/blame inflation. $15 for a chicken sandwich that's basic? Why not go to a sit down place and send a few bucks more? read more

I had a Cobb Salad today. The website description: Nuggets, pressure-cooked, sliced and served hot on a fresh bed of chopped Romaine lettuce and baby greens, topped with shredded red cabbage and carrots, roasted corn kernels, a blend of shredded Monterey Jack and Cheddar cheeses, crumbled bacon, diced eggs and grape tomatoes. It was absolutely amazing with crispy red bell peppers and avocado lime dressing. The Romaine and baby greens were fresh and held up well under all the toppings. I've had their spicy chicken sandwich. It is GOO - OOD! I'll have to have another before I decide if it's gonna dethrone my current favorite from Wendy's. I hate to compare the two because they are different animals. This is a busy store, located just across from the UCI campus. There's always a long line at the drive-thru, but inside the cashiers keep everything moving along nicely. I've never had to wait more than 5 minutes to place my order nor more than 10 minutes to get it delivered to me. I think this may be a relatively new location as everything looks like it's just been installed and steam cleaned - or it could be a testament to the staff. They're always so friendly and ready with a smile. I love that they offer a carafe of lemon water at the counter. Free to anyone who asks. The store has plenty of seating - booths, hightops and an open air dining room and tasteful patio seating faces the parking lot. read more

The food here is pretty nice even though I'm not too much of a chicken sandwich guy; team in n out. Thought I used to like the chick-fil-a sauce the most, but I was wrong, the Polynesian sauce pretty nice.The honey roasted bbq is also nice, a very good alternative to chickfila sauce since the calories is way less. I was surprised on how tender the strips were, they were juicy which was not what I was expecting. Favorite sandwich gotta be number seven with no tomato with that honey roasted bbq sauce on top. Healthy n tasty, very good when trying to cut or bulk. the fries, don't gotta explain nothing bout it. Fav drink gotta be the sunjoy, but a fav cheat bev would be their strawberry frosted lemonade. read more

Forgot the bacon on the club chicken sandwich. Unbelievable these kids prolly in college cannot put the 4 items that belong on the sandwich. Won't be coming back read more

Chick-fil-A - $8.00 wrap. Never coming back this thing is for a child. Wow - Fast Food Near Me - Irvine, California

Picked up a chicken cobb salad last night and it tasted awful. Like cough medicine. I threw the whole thing out because it was obviously spoiled. Disappointing because I didn't have enough time to get anything else to eat. read more

Staff has gone downhill. I ordered a meal which I forgot to give me my fries and when I asked for fries they ask for more money when I already paid for the combo then got mad at me and threw the stale fries at me. Spoke to Daniel the director and he was nice but I feel like nobody cares anymore here. It's gone downhill. Such a shame! read more

Why?? No this is not some religious post. I'm a Christian. I've never been satisfied with chick-Fil-a. Granted I've only had it at the office when we order it for 200 people. We always go with 30 extra orders so that people like me can do double patty on the sandwich and make it a real sandwich. First time ever I went to the drive-thru and ordered a double patty and a side salad instead of fries. My order came to $17.21. Wait What?! Ridiculous And look at the quality of the brown edges lettuce. Never again for me. And never again for my office team. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

I ordered a Cobb salad and a #1 delux and they had me pull around front to wait for my food. Meanwhile 4 other cars got their food after me. I had to wait for 7 minutes. Unacceptable from this company. Other locations have their stuff together. read more

There was no option for no stars. Burnt chicken and terrible customer service. Please don't waste your time at this specific chick fil a. Do yourself a favor and go to in n out. read more

Fabulous service, great food clean my kind of place great parking easy access love the drive-through two lines always friendly, and helpful

Rude manager I ordered Cobb salad with warm chicken and they gave me salad with cold chicken. I asked to get side of warm chicken so I can enjoy my meal but they say that I already had bite from salad . Well how I was supposed to know if the chicken was cold of course I will have bite from the salad and she asked me to pay for the side of chicken. Instead of apologizing she was arguing with me , horrible manager shame on you . Bad customer service. read more

BUG? Cockroach? Went into chick fil a today (2/16) to get a Cobb salad, the walls were covered with red paper. I'm not sure if a bug from the renovating walls fell into my salad? ‍ read more

Chick-fil-A - Cobb Salad - Fast Food Near Me - Irvine, California

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First time at Chik Fil A will be the last. This is their large fries that I got take out. Back to my office to discover this. May be the large child-size? Who knew... read more

Chick-fil-A - Large fries?? - Fast Food Near Me - Irvine, California

Disappointed in my half empty large fries. Aside from that they were also super soggy :( read more

Chick-fil-A - Fast Food Near Me - Irvine, California

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Why is there a ball of lint in my sandwich? After reading other reviews im not surprised my food came out like this. Disgusting. read more

Chick-fil-A - Fast Food Near Me - Irvine, California

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After a 3 miles bike ride to breakfast I arrive in line at 10:25 with nine chatty college kids in front of me, all ordered individual lunches Get to the register @ 10:30 and 30 seconds and am denied breakfast Cute read more

Burger was dry, both breading and chicken. Fries overcooked. WAAAAY worse than what I expect from this brand.

I stopped by for a quick late breakfast, and was kept waiting since there was only one attendant. I was shocked to see many of the dine in tables were unclean and littered with trash. Definitely not what i am used to... considering it is a Chic-Fil-A. read more

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Consistently excellent service, fresh food and a good environment. Also, they're pretty fast! Today, I went in telling the cashier how excited I was to eat their Mac n cheese since I'd had a tooth surgery the day before, and this was the first food I'd been able to eat in over a day. Just to bless me / help me feel better, they let me try their new shake. Sooooo kind, and this is one of the many reasons I love chik fil a - just such kind people and great service!! Thank you to whoever that was :) I will be back!! read more

Always a hit! I've been to many different locations and taste is never compromised. Hands down the best chicken sandwich around, no one can compare. I definitely recommend visiting this place! read more

Always fresh. Great staff and service. Clean restaurant. Ba bla bla to finish my my minimal character requirements

I went into chick-fil-a tonight, I ordered a milkshake, a small fruit bowl and chicken nuggets. I ordered at 7:54 and got my food at 8:27. It was not busy at all and many people who ordered after me got their food before I did. I asked multiple times at the counter if it was ready to which they repeatedly told me it wasn't. I finnaly went up to the counter where I was met with a black haired female employee with large gold hoops. I asked if my food was ready to which she replied VERY rudely replied it had been ready for a long time, which I knew it was not!! I recived my MELTED milkshake and ICE COLD chicken nuggets. Absolutely disgusting food and customer service! It was horrible experience that made me feel very disappointed as I'm usually a loyal customer. I will not be attending this chick-fil-a until reparations are made. I have NEVER felt so disrespected as a paying customer. I was left with tears after an experience not worth my time and money!! read more

I just wanted to write this quick review because of the nice girl with the blonde hair and wearing glasses coming up to us and gave us a free shake! Made our day she should get a raise for that read more

95% of the time...patroning this spot is usually pleasant. The staff here are usually friendly and stellar but every time I go there, I dread being serviced by this one particular person (we'll call her "aIMee"). She is the only one giving haughty/smug/ arrogant vibes. She makes me feel like she can't be bothered or an unwelcomed guest. It's like...why are you working at a customer service job if you don't like people?! Otherwise...the majority of the staff are always on point, friendly, energetic, happy to see you and help you. But ugh...aIMee, this one star is for you. read more

Worst experience ever. When we got there everything was good and friendly and helpful. When we finally got our food, it was cold, and the fries soggy. I told the lady and she said it was just made. Bull crap it was not. Asked to speak to the manager and she said he was busy. So what? Wth really? To top it off, the rest room was gross and has a homeless man yelling. Honestly worst experience and everyone talks so highly of this place. Won't return ever again. read more

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This is the worst chick fil a. They don't know how to run their systems and will waste 30 min of your time just to end up telling you that you need to go back outside and get into your car and go to their drive through window to get your food you already paid for, when your standing right in front of them in the restaurant. Why do I have to go outside for you to give me my food?? Oh and of course they forget all the sauce. I will never go to this location again. read more

Fast and attentive service. Waffle cut fries +1. Nuggets are kind of small, but an 8-piece with fries filled me up for ~$6. Dipping sauces galore. Sweet and spicy dipping sauce is bomb. Ranch is super creamy/thick. I don't go to chick-fil-a a lot. So this was pretty new to me. I love waffle cut fries so I'll probably be back. This location is right across the street from campus and has free wifi, so it turns into an Internet cafe during busy hours. read more

Chick-fil-A - 8-piece nuggets and fries. - Fast Food Near Me - Irvine, California

The service here has gotten worst.. food is cold and the employees don't care. You order one and get another. Fries cold no cheese on the sandwich. Even when I come for breakfast I would order a bacon egg and cheese biscuit. Once I get my meal it's something different. Like I'm the only one in the drive ordering , so how do you manage to mess that up. Then when I tell them it's wrong I get all type of attitude from the employee.. I'm beyond DISAPPOINTED at this location! All staff NEED retraining ASAP !! read more