We all know that chic-fil-a provides excellent service no matter where you are, at least that is how it always been for me. But let me tell you about my day, and why I have decided to give this particular chic-fil-a 5 stars. I had a bad day, like so bad that it started as early as 8AM. I just finished my summer semester, and was given a bad grade that I know I did not deserve. So since I knew I did not deserve it, I sat and spoke with my professor to dispute. He was very rude that morning, and told me I deserved a lesser grade than he already given me, WHICH IS NOT TRUE BTW. So, anyways, obviously things are not getting done with him, so I had to take this above him. Fast forward to 11AM. I pick up my sister, and we head to The Domain to return my boyfriend's shirt because I got them too big :-( As I get there, I realize I do NOT have the shirts with me! Like, can my day get any worse? Of course it can.... I am leaving The Domain with my sis, and as I am trying to get on Mopac - BANG! I get hit from behind by another car, like BROOOOO why was my day so bad I am not sure, but it was man, it was. So, my sis and I got hit pretty hard, so now it's 1PM and we have a doctor's appointment at 2PM to be examined. I have not had anything to eat all day, and I just feel defeated at this point. I am having depressing thoughts, like should I even continue my degree to be a teacher? I was just ugh, over that DAY!!! Anyways, 1PM: I am not too hungry, but I have not had anything to eat all day as stated above, and I am ALSO trying to watch my weight and make better eating choices. I was not in the mood to eat my veggie meal prep, and thought, HMMMM going to Round Rock, and there's a chi-fil-a on the way, let me eat there! So, my sis and I are at this chic-fil-a, and honestly, nothing spectacular happened, but after the day I had, I NEEDED THAT AWESOME CUSTOMER SERVICE. I needed that LITTLE bit of positivity in my day. I have nothing else to say but that, I just needed it and THANK YOU for literally being the HIGHLIGHT of my day. I am currently 25; when I was 20, I used to work for Firehouse Subs and we had this big meeting with other Firehouse employees at Dave and Busters, they played a chic-fil-a sponsored video, that basically said: give your best happy go lucky attitude to all customers, you never know what they are going through. I understood it when I was 20, but I never actually been the other person on the other side. So again, thank you thank you thank you. I needed it, and y'all made sure to hire employees who would give me that, thanks so much!!! read more

Wasn't happy about the customer service which is a problem I've never had before at any other location. They got my order wrong which wasn't a big deal, but when i let someone know they gave me an attitude read more

I used to love this place, I don't know what changed but now they always serve drinks extremely watered down. Tea tastes like water that's been dyed tan. Disappointing read more

Not my favorite place but they have a surprisingly good sausage, egg, and biscuit for breakfast. This location is better than most. IDK exactly why. read more

I have found this to be a consistent, normal Chick-Fil-A. Nothing about it stands out. Let's face it...Chick-Fil-A has a following. Some people love the food, others don't get it. That's fine. I go through periods where I don't eat it, then get cravings. It's that spicy chicken sandwich (with a packet of mayo). Gods but I love that sandwich for some reason. Their lemonade is quite good as well. Tastes almost like homemade, if a bit too sweet for my taste. Their milkshakes are pretty good, as well. Chick-Fil-A employees are trained to be polite and courteous, always saying "thank-you" and "you're welcome" and such. This particular location is hit or miss on the standard training as far as that's concerned. But, it's always been quick and accurate service. read more

This location is always busy. I always park across the way in the WalMart parking and walk over. Saves time and congestion trying to back out of a parking spot. Always friendly and attentive service, hot yummy food, and clean. I especially was touched at the free meals they provided veterans and family on Veterans Day. My daughter loves the kids meals, milk shakes, and playscape. I don't mind stopping by here since I know the location is clean and I can see her playing. Love this location! Thanks Chick-fil-A! read more

This is not my favorite location of Chick-fil-a but we were five minutes away running errands so we ran through the drive-thru the other day. Granted, it was lunchtime and busy but our order was wrong. The ladies fixed it quickly at the window but didn't look happy about it. I was told the kids' toys had to be recalled back and they were offering ice cream cones instead. Not wanting my three year old to 1) eat ice cream in the car on a 90 degree day, and 2) be hopped up on sugar before nap, I asked if he could have fruit instead. I was told no, that corporate had allowed only the ice cream option. So we passed on the ice cream. This location is "okay" - it's always crazy at lunchtime, hard to get into the parking lot. Last time we went to dine-in and it was super crowded. Playscape is again, okay. I think I'll stick to making the drive to Wolf Ranch when I want waffle fries and diet lemonade! read more

This has to be the slowest drive through of any fast food restaurant that I have ever encountered. 30 minutes for approximately 15 cars.

This location does not have Cherry Coke. If you haven't learned, some locations do and some don't. If you prefer Cherry Coke, post about it.

The slowest CFA drive thru in the chain :( 30 minutes from start to finish... 8/5/15 Saturday @ 2pm read more

I go here because I like the food. This morning was so disgusting. I'm waiting for my food and the lady wipes her nose with her hand(no gloves on), sneezed in hands. Then she grabs my bag of food says "here ya go". Seriously didn't get a my pleasure, thank you, but just a here ya go. Well here's a one star. Here ya go. read more

We stop here to eat lunch and ordered a combo meal and a kids meal. Both meals came out fresh and fast. The chickfla was really busy as they usually are but we still got our food fast. The restaurant was kept clean and the playground was also clean. read more

So I have never in life have had a bad experience at a Chick-fil-A until today. So I took back a salad today that had gnats in it. Now I wasn't asking for my money back and free salad I just wanted my salad corrected. Why the team acted like I was lying or I stole the salad too much attitude for their mishap. And the killer part about it is I brought them back the salad with the gnats. Long story short I will not ever visit this location again. Where did they train at sure not Chick-fil-A way? read more

I like the food they serve and the service provided. Overall very satisfied. I like their waffle fries and spicy deluxe chicken

Breakfast drive thru is quick and accurate which is great on the way to work. Unfortunately they're closed now for remodel

I like this location. Their staff are very friendly and quick for ordering. My favorite are the spicy chicken sandwich and fresh tea, same every time. read more

I was trying to substitute the grilled chicken on the #8 wrap because I don't like grilled chicken so I wanted crispy chicken instead. The lady taking my order was super sweet but didn't know how to input it onto the iPad bc she was new i guess so she asked for help. Another worker came to help and instead of figuring it out and helping her he simply told me they can't do that for me. And well I know they can BC I DO IT EVERY TIME I come to CFA, And I've worked at CFA before so I know they can. When he told me they can't substitute the meat I wanted he said it with the worst attitude so I simply just ordered something else because I wasn't gonna deal with someone's attitude when I haven't done anything to you. My review is towards that persons attitude when it was so unnecessary and un-called for. So ordered something else... a spicy chicken sandwich with extra pickles and THEY GAVE ME THE WRONG ORDER. I got a chicken sandwich with no pickles and extra American cheese... I was on my break for work so I was already back at work when I realized my order was wrong so I couldn't go back. Just super bad experience over all from beginning to end. read more

Chick-fil-A - Food - Fast Food Near Me - Round Rock, Texas

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Usually no problem at this location. I place my order and choose curbside....up until a week ago when it only allowed drive thru. Why suddenly no more curbside? No reason it should be closed as it was always busy. The girl I asked about it was oblivious to it and said even food delivery people had to use the drive thru. Why offer it at this location and then not allow anyone to use it. Really dumb read more

I love Chick-fil-A but this branch just disappointed me. Waited on the line for almost 15 minutes and was told, " we only take cash at this time of the day." What is that even supposed to mean? So so so displeased. read more

I visit this location frequently in the morning for breakfast. Every time I visit this location I am very pleased. My order is always taken correctly with speedy service. My food is always hot and on point. Every other fast food franchise needs to take notes from Chikfila! read more

I used to go this Chick-fil-A restaurant both inside and through the drive-thru all the time, but for political and personal (moral) reasons, have decided to boycott the chain all together. But, those who are have no qualms about going here, they have a friendly staff, they never messed up my order, serve fantastic ice-dream, and best of all, they serve Coke Zero! read more

The Chick has always offered a very consistent "original" chicken sandwich with no surprises unlike other fast food places. I can't stand fast food, but sometimes it is a necessary evil. read more

Consistently good food from this location. And exceptional service on almost every occasion. I can remember this one older lady that took my order who didn't welcome me and was sort of surly. This stands out to me only because everyone else is super sugary sweet and she was pure SOUR! But perhaps she was having a sour kind of day and we have all experienced those. Her transgressions are easily forgiven as this location rocks 99.8% of the time! Those are good numbers for me :-) read more

I hate to admit it but I absolutely love and crave Chick-Fil-A. I blame these feelings on the six years that I lived in California where there aren't any (or very, very few) Chick-Fil-A locations. The classical chicken sandwich with polynesian sauce is the BOMB! But this review is more about the speed of service. I pulled into the drive through at 12:12 pm today. I ordered, paid and was eating French fries in my car by 12:16 pm. That's four minutes in a drive through that had five cars ahead of me. Nice job! read more

Chick-fil-A is the best... get the calendar card around the holidays and you get something free every month, more than pays for itself

This place holds one of my weaknesses along with their wonderful sweet tea. I tried the breakfast platter (didn't even know they had one). It was good. I returned the next day and got a spicy chicken sandwich with bacon added... Oh the sin of it all. I don't know how to explain it but I am simply addicted to their chicken. Service is always stellar too. read more

This is one of our favorite chicken sandwich restaurants, also love the chicken salad and shakes and lemonade. Does anyone know why this location in Round Rock is closed and being bulldozed? Was there a fire? read more

Food is good but they are soo slow compared to other locations. Normally Chik-fil-A's are super efficient, but this location doesn't seem to conform to the model. read more

I work right across the street and visit this place often... This place can never get all of your order correct I've driven away so many times missing so many things from this place and today is my last... Don't bother telling them what you need because you're not going to get it... read more

I HATE going to this location. I gave it another try tonight and was again disappointed. I ordered a large fry and got down the road before realizing my large fry was half full! read more

I hate the lines at any Chick-fil-A drive through, but I am surprised that this one is moving faster then the other Chick-fil-a's I've been to. I was in and out of the drive-through line in less than 7 minutes. I was actually surprised at how fast the line went. read more

My husband raved ( to me) about his chicken sandwich and I had a chicken salad and I enjoy the Lime drink. Will go back again, much better than McDonalds. read more

Loved the convenient location and they moved people thru quickly even during a busy lunch hour. Food was fresh as well. Loved it.

I love Chick-fil-A and needed to get lunch on my way back from Austin to Fort Hood. I ordered my lunch and it was to me in a flash. I was feeding my baby and when I put him back in his car seat I knocked over my lemonade. I let an employee know and she said someone would be out soon to clean it up. The employee that took care of my spill was nice and when I apologized she assured me that it was ok and she does it all of the time. The manager came over and asked what I was drinking and brought my lemonade over as well. I love the food here but the customer service is superb! read more

Had the chick fil a sandwich an waffle fries an the 8 pc nuggets the food was fast and hot and delicious. Employees were very pleasant and helpful. Place was clean and orderly. thank you! read more

Great food and service, but there's no parking now, thanks to their double drive through!

Chick-Fil-A is what it is. Fantastic, quick, consistent chicken. But I must compliment the service on this review. From the moment I walked in the door I was immediately greeted, order taken, and food quickly ready. The manager walked around the dining room filling drinks and dumping trays for people. Incredibly attentive and courteous for a fast food restaurant. Just yesterday my family was in La Jolla, California at a fancy restaurant for breakfast. Terrible hostess and waitress. They should take lessons from Chick-Fil-A here in Austin! Nicely done! read more

Worst chick fil a I've ever been too. I had to reorder my food 3 times because no one was sending my order through and they forgot the sauce. On top of that one of the new employees wasn't in uniform! read more

Disgusting food, rude people and bad service! Our food was cold and my salad looked (and tasted) like I ordered it from the McDonalds across the street. So done with this Chick-Fil-A! Disappointed each time we come here! Never again! read more

Just stopped by for a quick dinner and came home to find a long nasty hair attached to my nugget. It was so disgusting. I know there's a chance when dealing with fast food but this was outright nasty. I will not be coming back to this establishment. I really don't like coming here anyways do to how they donate money to the people who fight against gay people so no loss for me here. Get it together folks !!!! read more