Very disappointing For some reason this location NEVER remembers to put your sauces in bag like other locations ; there's a lot of distracting conversations going on with pickup team members effecting customers service. Shouldn't have to always double back to make sure your sauces honey, sugar, condiments are in the bag . Needs more organization with pickup line especially if I ordered mobile and was very detailed with what I wanted , I recommend having more people in that station since it's more important for them to have small talks with friends & coworkers in the neighborhood , thank you read more

Great food that is cheap but looks and tastes nice. I really like their breakfast chicken biscuit sandwich with cheese, and for dinner I usually do the fried tenders meal. Good service that is friendly and attentive, it's clean inside as well. Overall I recommend to anyone wanting quick chicken read more

Great customer service I love the friendly staff my server was Ky She knocked it off the park. Definitely recommend I will be back.

I like chick fil a but this location is just not it. I've been a few times now and every time have had to wait 20-30 minutes for a small order. This location is right near a high school and by the most used metro stop for AU students, so it gets very busy during the school year. Every time I've gone, my order has never been right and sometimes it seems like the food has been sitting out for a while. Maybe it's better when it's not peak hours, but I have yet to have a good experience at this location. read more

This is the absolute worst location. It took 20 minutes to make a chicken sandwich and the system (or lack there of) is just pure chaos. You order at the register and then they send you over to a window for pickup where every food delivery driver is literally jumping overtop of each other shoving their phones in the employees face. NEVER AGAIN! read more

Chick-fil-A - Time it took to process a sandwich. - Fast Food Near Me - Washington, DC, District of Columbia

The food was hot and delicious although I was disappointed I was unable to get the frozen I e coffee this morning. The ice cream machine wasn't on. Service was on point as usual. They are really good at getting you in and out. Thanks Guys read more

Amazing location and actually good food for it being fast food and fresh very good fast and great communication and explaining thing that are on the menu to someone who new to eating at chick fil a read more

The service was sooooo slow and when we finally got our grilled nuggets they were full of gristle. Not what I am used to from Chick-fil-A. read more

I ordered only a small size key lime frozen lemonade to go, perfect for a hot day like today. They didn't have the peach milkshake, which was my first pick! There was no one in line so I was able to order right away. I paid with the app, which was quick and easy. Given that they weren't too busy and judging by how many employees that were standing around, it took far too long to get my beverage. Regardless, it was worth the wait! The key lime taste was excellent---delicious flavor, sweet (but surprisingly not too sweet), good texture, and overall a good value! It didn't really taste like a key lime pie, but it got me to the satisfied place I needed to be. read more

Chick-fil-A - Key lime frozen lemonade - Fast Food Near Me - Washington, DC, District of Columbia

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The group consensus was a four star experience. The place was pretty busy as usual so it could have been much worse if the staff wasn't on top of things. I saw them wipe down tables twice while we were eating needless to say it was a clean four star experience. Took a long time for our shakes to come out, well after the food but alright. The peppermint chocolate chip shake was good actually I'd get it again. Also, the chicken fingers were tasty. read more

Chick-fil-A - SW chicken salad - Fast Food Near Me - Washington, DC, District of Columbia

Why? I'm not sure what it is with the culture out here on the east coast but Chick-Fil-A's are just not what they are in the South. It's the strangest thing. Seriously? Are managers not able to find happy go lucky people out here? Maybe I need to offer my services to help find them good people. Good people make a difference in your business. I got such terrible service in Bowie, I've never been back. Seen this location and since it's in a good area I thought, let's try. But nope. They gave me a salad with no fork and no napkins. Had to send my kid back in to ask. Then they didn't put ice in the drinks when we asked for only one to not have ice. Fast food can't be that difficult. Can it? Well. Maybe I won't eat at this franchise again. Truthfully the more you don't have it and venture out, you realize it's not that good. I'll take Corner Bakery over this, even Chipotle. Bad customer service will do that. Throws up the deuces. read more

Chick-fil-A - Fast Food Near Me - Washington, DC, District of Columbia

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Didn't think I'd be giving a Chic-fil-a restaurant a bad review until I visited this one. Actually I had a door dash order from this one. Asked for two Avocado Lime Ranch dressing packets and only received one. Also Didn't receive my crunchy peppers pack either, which makes the salad better. Smh. read more

I was given a 40 day old sandwich here by an employee. The employee then cursed me out after I informed her it was a crime. This Chick-Fil-A is simply not good due to the behavior of the staff. The question becomes, who is the Franchise Owner? The ambiance here is not well. This should have never happened. Chick-fi-la has values that do not stand with poisoning people. This is why I contacted the FDA to make them aware. read more

I frequent this chick-fil-a because it's the closest to my place. It always takes ages for the food to be ready. The seating, especially outside, is also always dirty. But I'll return because I crave their food. read more

The worst thing this location has going for it is that it's next to a high school and next to a college bus stop. Every 3pm expect to wait 30-45 min to get your food (and be sure to check if it's right--which might add another 15-20 min). If you go in the evening it's not awful. read more

This location did the trick! We had just gotten home through Reagan airport and we're making the trip back up to Silver Spring in the middle of rush-hour. This was one of the few Chick-fil-A's I could find that wouldn't of been completely heinous due to lack of parking and busyness downtown. My husband was able to park at a meter around the corner while I ran in to grab our order. It's super easy to place them ahead of time through the app. Plus you get points! Once I arrived I only had to wait a minute before it was ready and it came out exactly as ordered! My kids are always happy with the with the chicken nugget happy meals. While my dad and husband love their grilled chicken club sandwiches, I'm a sucker for just the regular nuggets. Lol this place will never grow old on me! Glad to have another good go to location! read more

this is the worst chickfila location in the area by far. there is constantly quality issues & inconsistency. my order today was completely incorrect. i ordered a spicy chicken sandwich - i received an original. the oranges in my fruit cup were rotten. the wait time is hit or miss. i've waited an hour for a mobile order at times & sometimes only 10. god forbid you order delivery you will not get a straw, any utensils, or the sauce you ordered. it's just the lack of care here that's disappointing considering chickfila usually prices itself on that. read more

Only wish I read the reviews prior to my visit - order took about half hour and no one was in the restaurant however about 10 people chatting texting on phone and appeared to be doing nothing. My fries were cold and over cooked! Not typical for chic fil a - super disappointed will not be eating here again! Also I asked for no tomato guess what was on my sandwich- yup tomatoes- get your crap together or shut this place down. read more

Wow! Gotta say I'm a little disappointed @chickfila. I feel like Goldie-locks. The first Mac and Cheese (Panera) too cold, the second Mac and cheese (Chick-Fil-A) too hot! but I hope the next location will be just right. @popeyes be prepared for next Tuesday, because you will be seeing this beautiful face on you property ordering a small Mac and cheese to go. As a Mac and cheese fanatic, I feel as though it is my duty to recommend the best Mac and cheese suppliers. This is not the first but SECOND time I was made fun of for my name. I walked into Chick-Fil-a this afternoon (November 3rd, 2022) ordering a large Mac and cheese to go. First off, I didn't know large meant GARGANTUIC. When the cashier asked for my name, I then stated my street name, "Jessica the Coolest". (which is what my friends call me). I have now been a victim of the gender inequality taken place in my local Chick-Fil-A. I was told that could not be my name because I don't "look the part" whatever that means. I'm sorry LASHAWNA, but does your job description entitle getting personal with customers? What really threw me over the edge was what she said next. A wave of homophobic slurs were thrown, launched and shot out of a cannon at me. Not to mention that the service overall was awful, with hundreds of high school students fighting in the dining area, and my TUB of Mac and cheese took almost 10 minutes to get. Due to the fight, my Gallon of Mac and cheese was almost KNOCKED out of my hands. I will never be seen there again, due to the poor service and my explosive diarrhea. What a great team huh? Half of the staff was standing around in the back acting like they didn't know where they were. I'm sorry but this is a place of BUSINESS and FOOD. Grab a pair of gloves and give me my damn meal. Lemonade was bomb though. read more

Chick-fil-A - Fast Food Near Me - Washington, DC, District of Columbia

I am consistently impressed with the service at each if their locations. There was an employee taking orders from the customers in line, so we only waited for about three minutes for food for four people. While we were eating, another employee came over and made sure we had everything we needed, and took away trash. I love Chik Fil A, and am a satisfied customer each time I eat there. read more

Chick-fil-A - Vanilla shake - Fast Food Near Me - Washington, DC, District of Columbia

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The quality of this Chic-fil-a on Wisconsin Ave NW has seriously and drastically declined. I was told my wait for my order was 5 minutes, however it turned into 10 with no apologies or anything. And the quality of the food let's not even go there. Due to the mannerisms of the staff and the quality of the food I rather go down to the location at Connecticut Ave NE. read more

today I ordered my lunch through the chick-fil-a app. When I returned to the office and opened my food, there was a DEAD BUG On my bun. My order was placed at the Tenleytown Chick-Fil-A. I always check my order but because the order was ready when I got there I didn't this time. I am very upset because this did not allow me extra time to order food from anywhere else. ALWAYS CHECK YOUR ORDER BEFORE LEAVING THE STORE!!!!!!! read more

Chick-fil-A - Spicy Chicken sandwich - Fast Food Near Me - Washington, DC, District of Columbia

I visited the Chick-fil-A in Myrtle Beach on also Beaufort SC and I could not stop eating the Mac and cheese!! So I had to order it from here once I got home and I was so disappointed. I didn't want to give up on just the one time because of my experience in the south. However I was disappointed the second time as well. Even the chicken was better down south and now I want to move away from DC. Seems like all the restaurants are lacking in quality and hospitality lately. read more

WORST chickfila i have been to NO PARKING AT ALLLLLLLL took me 30 min to get my food on my 30 min break and on top of that I ordered online 20 min ahead of time. the little girl that was yelling everyone's name needs a mic or something. she was asking her coworkers for help and nobody helped her. what a great team huh. everyone was standing in the pick up huddling over each other. Don't go here for your break you'll be late to return back to work. read more

The employees at this chick-fil-a are almost annoyingly good at their jobs. It seriously irks me that chick-fil-a is the *only* fast food restaurant chain to figure this out. The staff are courteous, fast, and they keep the place spotless. This place is great. Why can't other chains learn from them? read more

This is probably my last time coming to this location. Not only are they half staffed most mornings, but now the food is lacking. I went in there this morning and recieved an egg that looked overcooked, and also smelled old. I wanted to throw just the egg off but then the chicken piece seemed old as well, so i ended up throwing my food out. I can get past the orders being wrong sometimes, but when I stand there waiting, they are always calling the wrong order out to people and having the change it up. The girls up front are pleasant though, I just need them to do better with the quality of food they are sending out to customers. I called the manager this morning and not one care that this is my third encounter of getting to work and realizing that I was charged for something I didn't receive. I'm going back tomorrow for a refund for the difference. I ordered a chicken, egg and cheese and only received egg and cheese. I can make that at home. So it's very annoying to know I spent money here and didn't get my food correct. It was a slow morning as well so the excuse that they were rushing is out the window. read more

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It's so slow I waited 30 minutes just for a sandwich and then they had the audacity to cancel my Order

The door dash orders are chronically late every time. Always far past the scheduled pickup time that is given.

I have experienced continually terrible service at this location. There are numerous staff milling around who appear to be doing nothing. I submit my online order 30 minutes before arriving and still wait an additional 30 minutes for the order. Fast food, no matter how freshly made should not take this long. And drivers for takeout services like Doordash and others were getting instantly assisted while the rest of us waited and waited. The inefficiency was astounding. This is either poor management or an employee issue or frankly both. At my most recent order, they handed me food while I waited for a drink only to discover they had carelessly handed the wrong order to me. Upon realizing the mixup they had me give the order, in an open, unsealed bag during Covid to the correct person. I do not recommend this location. If you can avoid it, don't eat there. read more

The Chick-fil-A here is the worst one I've been to so far and honestly needs to close. It's terrible that my aunt placed an order at 6:11 through the mobile app, and it's been 43 minutes; the food is still not ready. A tip for the owner is to either retrain his current employees or hire more.... read more

Came here @1033am to get breakfast. I guess they end at 1030 and it's set in stone cuz they wouldn't serve me even though it had just ended 3 mins ago. They offered I ordered from lunch menu but I came for breakfast not lunch so I left. Very disappointed. read more

Extremely backed up. The workers do not know how to prioritize orders. Between mobile, in house riders and delivery riders they get really all over the place. read more

I found Chick-fil-A to be an amazing destination to spend my well deserved money. The chicken tenders, brownie, and fries were like an amazing explosion in my taste buds and were nice rapped up by the amazing Chick-fil-A sauce. So overall I would give Chick-fil-A 5 stars, though my delivery did take long. read more

I ordered online, waited 20 minutes for my food (checking repeatedly and getting no real answer), was finally told 10 more minutes, couldn't wait any longer, asked for a refund, and was given less than I paid. Staff had marked the order as filled even though it wasn't, so I couldn't just cancel in the app. Won't be visiting again. read more

It pains me to write this review! This is for a corporate lunch order we had delivered to our office about two weeks ago. Each month we vote on a caterer for our staff lunch and this month's winner was Chick Fila - our employees were stoked. We ordered 200 nuggets, 10 chicken sandwiches and 10 chicken wraps for our staff of 30. PROS: Food was lovely, although not enough (!) - that's ok, this was my first time ordering CF catering and there's always a learning curve. Superfood salad, garden salad and fruit tray were outstanding. CONS: The delivery guy forgot the dipping sauces for all our nuggets! And ALL the salad dressings for our salads! I know it wasn't on purpose but everyone went bananas without the sauce. In his defense he did return to the restaurant to get them but all our food was long gone before he returned. He was terribly apologetic about the oversight and I appreciated his sincerity. The chicken salad wraps we ordered were completely out - they called me early to give me a head's up (thanks!) and asked if they could make a substitution (sure). Delivery was scheduled for 11.45 and arrived after 12.00 - not a dealbreaker, I know it's during the lunch rush - just something to keep in mind when ordering. VERDICT: The complaints of missing sauces and salad dressings continue to haunt me, lol. Chick Fila, please pay very close attention when putting lunch orders together! Thank you all. read more

The salad I bought took literally 20 mins to be prepared. I asked for a Cobb with no egg and got one with no egg, no red cabbage, and no corn. It was busy so I was being patient since I figured they'd have to make the salad to order. I looked at the screen and saw my order was first on the screen and the time elapsed was 9mins and 30 secs. I asked the employee for an eta she told me the nuggets were taking time but I wasn't given an eta until I asked again. It took another 10 minutes for the salad to be prepared. Apparently at 12:30pm in the afternoon you have to wait forever for grilled nuggets. After the first 10 mins my cashier gave me a coupon for a free salad and apologized. However the food runner never took hold of the situation I know the SLA for orders is important so I don't know why she would let an order stay on her screen for 10 mins and not ask questions about it until the customer does. Needless to say I am annoyed. Be ware if you order grilled nuggets on your salad. read more

Worst chick-fil-a ever been to hands down. Waited over 20 minutes on 2 occasions with no apology or refund. Check them out on YouTube. Big fan of the chain but stay away from this location. read more

I just want to take a moment to recognize this establishment and an employee especially, Jameel, to praise the customer service that I consistently receive. My job is very close to this chick fil a, so I come here pretty frequently during my lunch breaks, and even though it is always busy (as normal lunch time hours are) I am ALWAYS greeted with a smile and friendly conversation from Jameel anytime I am being serviced by him. He is never flustered with the demand of customers during the rush lunch hours, but is always calm and polite. My order is always correct, and my food is fresh and hot. Kudos to Jameel and the staff at this chick-fil-a. Keep up the fantastic work! read more

Very nice staff. I was so happy when they applied the promo for students. Even though they were closing, they were happy to serve me. The fries were so fresh that they lasted my commute. Also it was very clean inside and fully stocked for utensils. read more

This is one of the worst ran Chick-fil-A's I've ever experienced. The manager, Jazmyn, didn't smile or greet guests at all when taking orders. The line was out of the door and you could visibly see staff members in the kitchen standing around and sitting eating on break. The staff showed no urgency whatsoever. I love CFA and have had many great experiences at other locations but this one certainly did disappoint. read more