Great food over here! Please come and try our chick!! -Ethan Bickmore, a chick employee read more

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We enjoyed the chicken salad. I had the classic on wheat berry bread not toasted. It was really good. The only reason I gave 3 stars is I ordered an unsweetened tea. I ended up pouring it out. It tasted awful like they hadn't cleaned out the dispenser in a long while. I also got a "fresh" fruit cup where the fruit was far from fresh. The service was really good, and I love the way the place is decorated but it could've been a bit cleaner. I also do wish they had spring bottled water instead of Dasani or even SpinDrift like other restaurants are now serving. I would try it again only for the chicken salad. I would hope they can solve the drink issues. read more

This was my first time here after doing a search for "chicken" nearby while in the area. I'm not a fan of chicken salad or any "meat salad", so I was not particularly excited to go here (with my family, including my one-year old). I was glad for no line and an open booth. I was most pleasantly surprised to get a turkey sandwich and on a croissant. I love croissants and this one was soft, fresh, and delicious! It was a good size, too! Potato soup was so good, but a small portion. The sandwich was big enough that I was full enough to not want more. However, my hubby has a bigger stomach than I. Our little guy enjoyed his Mac & Cheese. He loves fruit also, but I couldn't cut them fast enough. (No real knives available. Plasticware (spoons & forks) doesn't work great for cutting.) I had a bite of the BLT on wheat. Yum, but something I can easily make at home. If you're wondering to give this place a try, I say "Go for it!" I definitely will be looking to try something else from their menu on our next visit near one. (Didn't know it was a chain.) And, the fact that my little guy loved his food will always be a plus! read more

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I discovered this restaurant while searching on Yelp for somewhere to eat in Franklin while I waited for my car to be serviced nearby. I am a chicken salad fan and was happy to find this place! Who knew there were so many different types of Chicken Salad recipes?! Lots of options to choose from. I came here during lunch so it was a little busy (as to be expected), with a long line to order, however it moved pretty quickly. The quality of the food was excellent and I loved my meal. I ordered the Chicken Salad BLT (Olivia's Old South style)& the Chicken Tortilla soup. The croissant was fresh and enjoyed chicken salad with bacon (which I've never thought to combine before) The soup was extremely flavorful, although could have been slightly warmer. I also bought a small take out container of another type of Chicken Salad to try at home, along with a small container of their Pimento Cheese. I'll be back for sure...but in meantime...hope the owner and team consider opening a location in Mt. Juliet! read more

Home away from home. The concept of CSC is exciting, delightful, hopeful and enchanting if that's what you're into - just like the discography of Taylor Swift. If chicken and mayonnaise swirled together on top of a lettuce leaf is what does it for you, then look no farther - you have arrived at your destination. There are a multitude of flavors to choose from to suit even the pickiest of palates. They give free taste tests to anyone who's on the fence and is out there gambling with the more bizarre flavors like the bbq flavors or Lauryns Lemon Basil. Sadly I'm just too tame for those. Sally's Top Three: 1. Fruity Fran (apples pineapples and grapes - lives up to its name + tastes like an Alabama gospel choir rehearsing in your mouth) 2. Olivia's Old South (tastes like your childhood) 3. Egg Salad (for when you want to play it safe but still came to have a good time) THE SIDES. I've been here quite possibly 5,000 times and I've always gotten Mac and cheese. It's that good. But with it being hotter outside the fruit option has taken the lead. CSC doesn't give you the bland dumb fruit (pfft cantaloupe and honeydew). You get the fruit elite: strawberries, blueberries and grapes. In closing I also just want to say that besides an awesome menu, I continuously nest here because the staff is so incredible and are very proactive + reactive with their servitude. I'm always impressed with the hustle and teamwork I witness here from the managers on the floor delivering food to tables to employees like Annie who check in on you consistently and make sure you have everything you could possibly need. Flagship quality standards and employees here and I love coming back all the time because of it. read more

I am surprised with how much I enjoy this place, like really surprised. CSC is actually quite the solid place! To me, chicken salad was never really a go to choice when eating this as a kid. No one in my family liked chicken salad... so we never ate it. But over the past few months, this has become one of my regular spots to go to lunch, and I'll tell you exactly why it's perfect for just that: Lunch here is a great value! Around 8 bucks gets you a perfectly sized meal that is filling, refreshing, and far from heavy, so you avoid that afternoon slump that comes everyday at work. The food is tasty! Certainly not the best meal In the whole world, but it captures good flavors and well prepared options that make this much better than the meal your mom quickly made you back when you were a kid. I always prefer my chicken salad (the spicier one- kicking Kaylean) on a croissant with lettuce. For a side, I get a scope of the spice pimento cheese- which was very weird that a scoop of cheese is a side, but it is a delicious add on to your sandwich or great with crackers. The only downside is they only have 2 "spicy" options. I would love to see more and also see some hot sauces or sirachi readily available for customers to get. Service is always great and food takes no longer than 10 minutes. Overall, if you work near cool springs, check this place out. It might become your next go-to lunch spot. read more

Awesome ambiance and food. I always go for fruity and nutty chicken salad. The portion is generous and price is reasonable. Must try if u r a fan of chicken salad. read more

I was pleasantly surprised with the bread when I picked white bread I thought it would be the typical boring bread but it was a nice hearty slice of bread. Had a nice texture taste was extremely good overall excellent bread. The chicken salad portion seems different each time sometimes plentiful other times half the amount. The mac & cheese for the side was good although consistently too mushy aka overcooked. The pasta salad is typical and good although last time I was there I counted 8 pieces of pasta in my tray. That was a joke i would of gave it back and said good luck If I was still there. I have to say the whole sandwich with the mac & cheese was 8 dollars plus tax. I thought a fair price and a good meal. They close too early at 7 pm can't get there in time after work. Closed Sundays too makes it hard to go there. The place needs a little fixing. read more

Chicken Salad Chick - Southern Near Me - Franklin, Tennessee

I've drove by this place a few time and never gotten a chance to stop by and grab some lunch here. I went on a Friday for Mother's Day weekend and it was pack the line was out the door (literally), parking is a bit hard to find since it does share a parking lot with other stores near by. I got the classic salad with a kick in Kay Lynne (although it said it has bacon in it I didn't not taste any) chicken salad on the side it came with a pickle and a cookie which I didn't eat since it wasn't Keto friendly. There are Keto friendly option on here and the food are good. Hint the lines. I would come back here again. Don't forget to take advance of their rewards system:) read more

Been there twice. Once for eat in and once for pick up. I thought the website said there was a drive through. It appears to be for Starbucks Great food and friendly read more

Fun fun fun!! Who doesn't love chicken salad?? I fell in love with this place! A selection of salad varieties. I tried the traditional chicken salad , added pimento cheese and tomato soup. I was moaning. It was all so creamy and mouth watering! The concept is great! I will be back!! read more

They have the best Broccoli Cheddar soup. So the deal is 7.99 and you get sandwich, soup or side and a wonderful sugar cookie. You can also purchase individual containers or chicken salad! Barbie Q is my favorite. I haven't tried these two Buffalo is supposed to taste like hot wings!! read more

Chicken Salad Chick - Southern Near Me - Franklin, Tennessee

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I love chicken salad and had heard lots of talk about this place. One day I was passing by about 2 pm and I thought, hey, I will stop in and get some to take home. Well, they had a menu posted with prices but no descriptions. There was an employee nearby, so I explained to her that I was unfamiliar with their flavors, did they have a menu with descriptions? No, she said, we don't. Then she began to ask, do you like apples in your salad? No...and so it went. Then she said, well they will give you a sample. I got a sample of one and bought a container to take home. I ended up really not liking it and threw it away. I am disappointed that it felt hard to make an informed choice of all their offerings. I probably will not return. read more

By far this is one of the best places I have visited since I have been here... Amazing customer service, amazing food, And a terrific price. I would never have thought I could rave so much over a chicken salad sandwich, But Wow . There are many chicken salad options, I chose the cranberry Kelly which was wonderful, and my husband chose the jalapeño Holly... Both were wonderful, and the sides are just as tasty as the sandwiches. I absolutely recommend this place, I myself have been four times in the last two weeks. Yay for chicken salad chick. read more

This was a great, light lunch spot over in this part of town. I ordered the Fancy Nancy on a croissant with a side of Mac and cheese. There was not enough chicken salad on my sandwich to warrant eating the entire two slices of croissant so I ate my sandwich open faced. It was tasty but the huge apple chunks were off putting. The Mac and cheese tasted like it came from one of those boxes in the frozen food section. I was pleasantly surprised at the little cookie that came with my meal and how delicious the sweet tea was. The restaurant feels very homey and the staff was pleasant. read more

Chicken Salad Chick - Fancy Nancy on a croissant with a side of Mac and cheese - Southern Near Me - Franklin, Tennessee

The chicken salad has all been good. The pimento cheese is OK. Be sure to check the dates on grab and go options. Also be aware that the pie is a tiny tiny bit. Here is a picture to show the size in comparison to my fork. I'm surprised they could slice it so thinly. Favorite chicken salad is fancy Nancy and sassy Scottie. All I've tried has been good. read more

Chicken Salad Chick - Tiny portion Cheesecake - Southern Near Me - Franklin, Tennessee

Food is delish! Love the chicken salad and the potato soup. This week picked some up for my mom and I, and got home to find half the order was missing. . Called immediately to have my card credited for the missing order but they said I have to come in. This location is an hour away and I am only out that way twice a year for dr appointment. Disappointed they weren't even remotely helpful. The ONE ORDER I got was great but the customer service for THEIR MISTAKE not so much. read more

The wife suggested we try this place. To be honest, I was not optimistic. Chicken salad is good, but to base a restraunt on it seemed silly. I was wrong. Wonderful. The potato soup was terrific, I had the spicy buffalo with jalapeno on toasted white bread and it was great. The broccoli salad was as good as any I've had. We also tried the pimento cheese and it was fine, but I've had better. The wife likes one of the sweet ones that has pineapple. I really like this place and look forward to returning. read more

bad service and the managers don't take care of the workers they have. People are treated badly and with disrespect and promises are made that are not kept. Not a well run restaurant!! read more

My wife and I just love Chicken Salad Chick. Their selection of chicken salad is great. My personal favorite is Cranberry Kelly, but I have had several others, and loved them all. Their soups are also delicious. We especially love the Loaded Potato and the Tomato Bisque. We also like the delicious ice cookie that comes with each meal. It is a perfect little end to a delicious meal. The staff is always friendly and the service is quick. CSC is our go to place for a quick, delicious meal. read more

Went to pick up a Doordash order, decided to a meal as well. Extremely clean restaurant, friendly staff. Haley helped me and she was wonderful. Delicious food. Highly recommend!! read more

My go place for most of my meals! The environment and staff are cheerful, the food is always consistent and the restaurant is extremely clean! I highly recommend!! read more

One of my favorite lunch spots! The service is quick and the staff are always really friendly. I haven't had a bad experience here. I enjoy trying the new chicken salads. read more

Wow I'm in love. I am so excited about this restaurant because it's light and simple lunch, but so satisfying. I also really love that you can buy some packages to-go to pack in your lunch or take on the go later. We tried the Olivia's Old-South (my favorite), Barbie-Q, Fancy Nancy (2nd favorite), Sassy Scotty, and Kickin Kay Lynne (not too spicy). I'm personally keto so I loved buying them Ala Carte, my family had them on sandwiches. I can't wait to go back! I downloaded the app to collect points/rewards too! read more

During the reopening of Covid restaurants are know they are strict guidelines they are supposed to follow. When we called this location today we first asked can we place order and pay and do curbside pick up. The young lady on phone replied, I guess! So, I masked up and gloved up to go inside and first thing I see is young blonde wearing her mask on her neck full mouth and nose exposed. I know that is not Covid restaurant guidelines. read more

The vast majority of my reviews are due to a positive experience, but not so much this time. This Chicken Salad Chik is very busy. Maybe that's part of the reason for errors in our online order? The food was very good as expected. However, the side scoop was missing as was the bacon on the pimento cheese BLT. Yes, the B was missing from the pimento BLT! All together, that's about $3 worth of our order that we were shorted. Things are expensive enough when you get what you ordered, so to me it's unacceptable that you don't get what you paid for and wanted. read more

This is the largest Chicken Salad Chick I've ever been in! The GM was the one that took our to go order and she was incredible. She got everything correct (it was a large order). The service was fantastic and quick. Great location! read more

I love the chicken salad with onions, and the egg salad but haven't been able to get for a while since they started closing at 4:00. I cannot get there u til 5:30-6 and it's always closed by then! Frustrating cause I have been craving it, I guess Costco chicken salad for the win AGAIN read more

I ordered a couple of platters of the mini croissants for the bridal suite during my daughters' wedding. There was maybe a pea size of chicken salad on each croissant. Not even enough to taste the different flavors I had ordered, only the croissant. I was very disappointed for the price and reputation I had been told they had! I won't be giving them any more of my business! This was the Spring Hill location. read more

Great place but the hours are very inconsistent. We have been there three times over the past 3-4 weeks, around 4-4:30 pm and it's always closed. My husband was there today, same timeframe, sign on the door says open but no one is there! If it can't be open during posted hours, either change the hours or sell it someone who will actually run the business. read more

Omg so excited one is open here now! Soooooo good. I'm a fancy Nancy and original chick fan. Did not know one was opening in Franklin. Will alert the media. read more

Placed a group order online for 8+ people. I completed my order online and paid for it and received a confirmation email. Got to the restaurant and they had no trace of my order, they never received it. I was told the order/conf. # on my email does not help them find orders (then don't give the numbers if it means nothing to you). I patiently waited for our order to be filled. Got back to the office over an hour and a half after I placed my order and we were missing sides and a dozen cookies that I ordered. BUT not to worry I was given a dime sized cookie for my trouble. If you are going to offer online orders then you need to have a better way of tracking them. read more

We visited on opening day. Long line but it moved quickly. Plenty of team members there to serve you and keep things moving along. Food came out quick and fresh. I had the Nancy chicken salad and my hubby had the buffalo chicken salad. Both were fantastic read more

Usually CSC is a favorite no matter what town I'm in, but this location was a big disappointment. It's Saturday about 4:30 & they were out of my first 2 choices of chicken salad! They let me order a soft drink, only to discover they were out of CO2! When I asked about it, THEY KNEW THIS & NEVER ADVISED ME! What lousy customer service! It was only a $2 loss for me, but may have cost them 6 customers. read more

Chicken Salad Chick is delicious. We eat here at least once a week. Love the jalapeño holly, classic carol and Dixie Chick. Alway thrilled when the seasonal Dillicious makes an appearance. My only disappointment is they have recently adjusted their hours and are closing too early for us to dine in or even pick up to-go for dinner. I imagine this is due to a shortage of workers but I hope the Franklin TN location adjusts back to its dinner hours again! We are already missing our CSC dinners! read more

The first time we went the food was fantastic, so much we went back a week later. This time, the experience was so bad I will never eat their again. The cashier told us we could only get food from the cooler by the register and I asked when it was made. She said they didn't make their food fresh because it was a Saturday and I could only get food from the cooler. When we got home with our food there was A HAIR IN IT!!! The food their is too expensive to have to throw it out. I have contacted corporate and the local location and asked them to contact me back however over a week later I haven't heard from either. I have a photo of the food, however I don't want to gross anyone out but adding it to the review. read more

This dude fell in love with a Chicken Salad Chick named Fancy Nancy. I'm not a celery fan, so I have steered clear of chicken salad but this place minces it so fine it's not noticeable. Thumbs up! read more

I just tried this place for the first time and it was very satisfying! Their tomato bisque soup was heartwarming and the cranberry Kelli sandwich was perfect. I will definitely be back! read more

Love this place! It feels so open and friendly. The chicken salads are delicious and so are the sides. The owners of this restaurant franchise are definitely on to something! read more

We went to Chicken Salad Chick with my dad after we went to some stores and we were both starving, we have never ate there before and what I ordered was a chicken salad sandwich with a Croissant for the bread and it was sooo DELICIOUS i loved it! And Gigi was the best because She helped me pick out my food and she did awesome same with my dad, and she was also very kind. And he ordered the chicken salad with chips to dip it in and he said it was spectacular!And I would definitely go there again! But until next time--! read more