This was a very bad experience. The food was not good and poorly cooked. The staff was very slow and while nice to your face they were not very attentive. We had to ask for things several times. I think the only reason they are still in business is because they are connected to the mall. Regardless I will not be coming back. You would do well to avoid the place as well. read more

Had an amazing server! She was very attentive to our party of 5! She recommended all the correct drinks and food for us! Margaritas are delicious!! read more

My daughter and I went to meet up with some friends last night which is the only reason why we went because I was not impressed with the reviews and now, I can see why. I had the steak and while the steak and broccoli was satisfactory, the mashed potatoes looked and tasted like glue with cheese on top. Just awful. I also thought the drink prices were a bit pricey. Last but not least, we asked for separate checks and when we got the bills, he had mixed up the meals, putting some of my friends meals on mine etc...he came back with revised bills and still had charged me for a game. I didn't quibble but again, I will NOT be going to Chili's again. read more

Service was good food was bad enough we won't go back. Fries were over peppered, wings too vinegary, fajitas were smaller portions then I remember from not too long ago, only veggies in the fajitas were green peppers and onions. Burger was so bad GF didn't eat but a few bites. read more

Had late lunch early dinner and tables remained dirty and food all over the floor. The staff just walked all over food and would not sweep or clean. Service was good but overall experience was not good when you have look at 7 dirty tables and a filthy floor and try and eat your food. No management or leadership walking around to check on customers experience. Just a bunch of very young men and woman without a leader. read more

Service was near to nothing. Server never gave us dinnerware napkins etc nor did he acknowledge his mistakes. Wanted to use a cupon and was told we couldnt though there was nothing on the cupon stating we couldn't use in Alaska. Food was ok, have had better from previous visits at different locations. Will not go back to this location. read more

Food tasted not good, charged for the game that we accidentally clicked. Sticky floor and table.

My wife and I go out each week & eat somewhere different every time. Now I'm not the one to complain because I understand the works of working restaurant. But, I had such a bad and disgusting experience with this company, others should know. I received a gift card from a girlfriend of mine & thought well this could be our weekly date. It all started with us standing at the door for 15 mins waiting on someone to show us to our table; mind you I called 30 mins before to check if they had open tables which they did, 5 of them & the whole bar was open. Not only did 4 of the waitresses walk past us, but two couples who walked in after us got seated before we did. So when it finally came down to us getting our table our waitress gave us attitude and said "well you guys should have called before hand and made sure we weren't busy". The table itself was never washed or even wiped down nor was the baby seat my TEN MONTH OLD baby had to use. It appeared to be mash potatoes with hair in it. I asked our "waitress" nicely if she would mind whipping them down for us & she basically said that wasn't her job. Not only was I just pissed off I should have known I would have this experience considering the one on Abbott closed down years before. Anyway we order our food, which to my suprise only took 20 mins. I ordered a 16 ounce steak (med rare) normal mash potatoes , my wife ordered the pork tacos & we ordered our son some cheese quesadillas. I got my plate and of course my steak was so over cooked it was hard to chew and they put bacon and cheese and chives on my potatoes, asked them kindly to remake it and they did, the second time they did ok with the steak still not med rare BUT they put so much "garlic butter" on the top that it over powered my food, who puts a table spoon of garlic butter on steak & not on the plain chunky potatoes. Long story short, my son's kids meal was warm watered down chocolate milk and what looked to be 2 CORN CHIPS WITH CHEESE IN THE MIDDLE. So my baby had to eat only his mash potatoes. Our waitress told us she was not able to take off the kids meal but she could take off ONE OF the steaks plates that she brought us, they wouldn't even fix the nasty plate they brought me the 2nd time around. Normally you leave with either a empty plate or you take the food home. We left with about 5 bites taken outta everything minus the potatoes. I was actually so disgusted and still hungry that I went over to BURGER KING, HAHAHA which was the absolute best $5 I EVER SPENT. If you want nasty food, a dirty eviorment & shitty service go here. no wonder why they closed down the one on Abbott. read more

No wait time, excellent service!, delicious food, mouth watering menu, fresh produce, buns weren't soggy on my sliders, great drink options, not too loud, nice atmosphere, very clean, fair prices. I'm not kidding when I say how great our server was, best we have EVER had. read more

Great food with great service I will be back and didn't have to wait at all. The waitress was actually the best I've seen in a long time. It was nice to see management to help buss tables..and being on the floor with his staff. read more

Food was good. I ordered honey chipotle chicken crispers with broccoli instead of fries. No complaints on my end. My husband ordered a guacamole burger and said it was really good too. Problem was he ordered a beer and it never came. He was half done eating and decided not to remind the server as it was too late anyway. Our waters were always full. I like the option to pay on the machine on the table without having to wait around. We will be back, keeping in mind we may have to pay attention to drink orders.... read more

The food was good, staff seems friendly for the most part, the manager is a total jerk off. Hopefully it will get better with time. Really I think it would get better if they got rid of their jerk of a manager, because he sure as hell doesn't seem to care about anyone or anything. read more

The food is fairly good not great heavily over spiced. The enchiladas are more like big toquitos hard on the outside should be soft. The food looked like something you'd make at home and then throw in the microwave. Slightly better then just average nothing great. read more

Food is standard, though the chicken fettuccini tasted off, not to mention it was just a chicken breast someone dropped onto a bowl of noodles. The little game stations have fun things and you get unlimited play for less than two dollars. Servers are usually friendly, but we've had the occasional one ignore us for most of the meal. read more

My husband and I used to enjoy Chili's for an easy and relaxed eating option, however; the past few visits have been less than appetizing. This Chili's in particular was quite disappointing. We waited to be acknowledged, seated, and served for an unreasonable amount of time. Once we ordered, our food came before the appetizer and was incomplete. This was made slightly worst due to the waiter attempting to be playful in conversation when we addressed our issues, as well as not taking any responsibility or action besides passing the blame on the kitchen staff, boo to that. Overall, this was a bad enough dining experience mixed with a $50 bill for two, to persuade us to not return. read more

This is the BEST Chili's I've ever been too! The service was quick. The food is amazing. The prices are great, given the location!! I will definitely be coming back! read more

Went here for dinner, wife had bacon ranch quesadilla, wow it is good, fresh guacamole with the best chips in the state. I had the baby backs with chipotle sauce and it was very good a little small though. Food was perfect and service was very good. read more

As soon as I walked in I was greeted nicely and escorted to my table. The waiter was nice but was unaware about most menu items. The drinks took 15 minutes to get here and were poorly made. Since apparently "a lot of people walked in" our food took an extra 20 minutes. The burger I orders was over cooked and dry. I will not eat at this chilis ever again read more

Went to this place last night. The place is clean, price is reasonable and the food is decent. When we got there the place was not that busy then the crowds started to rush in. I feel bad for my waiter Ryan he was the only server in the section we were sitting in. He was running around like crazy and he still remain professional and helpful about everything that's going on. I would sure visit this place again soon when I am in the area. read more

Went there to get lunch with a friend who was visiting from Seattle. First off, I ordered fries with ranch and no jalapeños but of course it came with them and no ranch. Then, my friend found a weird black ball of goop in her fries. The server was never there and it was very hard to get his attention even though it wasn't very busy. read more

Service was slow even for a Friday night. Waitstaff was awesome. The beef enchiladas had too much sodium. My sister got the chicken enchiladas and the same thing. The rice was amazing and the beans were good as well. I might not be back with so many other choices in Anchorage. I was at 2 stars then I had the Molten Chocolate Cake!!! Yum!!!! read more

Food's not as good as the old Chili's, but not too shabby! Wait staff was very nice.

Horrible, abysmal service. We went there for lunch, and ordered bottomless soup and salad, and soft drinks. After over an hour, we not only had never seen the server again, we found the service bar and refilled our own water glasses. When we went on a hunt for a manager and requested our Bill, we were told to pay by kiosk. The kiosk didn't work, and spewed paper all over the table. AVOID THIS PLACE LIKE THE PLAGUE read more

For a brand new restaurant opening in Anchorage the first few days are critical. Word of mouth up here is the best advertising you can get. When people are walking out the door on opening day saying things like "it wasn't that great" you have a serious problem. My wife and I waited about 25 minutes for a table. It was exactly as predicted and expected so I cannot fault the staff. Anecdotally I have heard several people were given the same expectation but waited over an hour before leaving. My experience was that the wait time quoted was accurate just about to the minute. The staff was pleasant and the interior has a wonderfully clean, modern look. It's too bad about the food though. My bacon cheeseburger tasted like they just dipped the patty in Salt and the bun was really tough. The plating and presentation of the food was very modern in appearance (in line with the decor of the restaurant). There was a long rectangular plate for my burger and a metal basket lined with paper for my fries. It was intriguing, but eating a burger over a rectangular plate that's half full is not logistically sound. A round plate or a square plate would have worked much better. Being that this is a restaurant my rating has to reflect the quality of the food first. Maybe in a few weeks we'll try again and see if the quality has improved. read more

I saw the bad reviews but I thought the service and the guacamole burger were great. I enjoyed the meal had great service and was in and out pretty quickly. I guess its turning around. read more

This is the worst place to eat in Anchorage! I wish I could give it zero stars, but it wont register. One time I went there on my own and 4 other times I was invited by different friends. The food was terrible, and the help seemed like it was just biding their time to get off work. Long wait time, terrible service! I will never eat here again, even for free! read more

Since Chili's re-opened this year with new owners in the Dimond Center, I have to say that I'm very disappointed. Food is not coming out of the kitchen to the same high quality that I'm used to when the previous owners operated it on Abbott Road. Tonight was my 4th visit. I had called in an order of Hot Spinach Artichoke Dip and Loaded Potato Skins. The Hot Spinach Artichoke Dip was brought out in 2 small 1/2 pint cups with lids and it was barely luke warm. The cheese wasn't even completely melted. The waitress offered to heat it up again and I agreed. It came out again barely warmer than the last time. I took the order as it was. The Chips were apparently not warmed. But unlike previous 3 times they were properly salted and nicely crisp. The potato skins were rated 4 stars, also better than previous visits. But due to their consistent inconsistency, I'm rating them 2 stars overall. I hope they get it together, as the Chili's franchise is one of my favorite places with a great menu and nice atmosphere. Under the best of circumstances. Also, previous 3 visits failed due to the following dip that wasn't at the right temps; cold and/or stale tasting chips; potato skins that had not been heated enough to completely melt the cheese. read more

I wish there was a minus one! Drinks took forever to get...my beer was flat and the Shirley Temple tasted like chemicals. Sent them both back. Finally got the other beer and no water that we requested. Food was cold...big bite burger was raw. Waitress didn't seem to care. We are currently timing how long it takes for the table behind us to get their drinks.... read more

If you remember the Chili's before, the great staff, the fast fun friendly service, and the great food and drinks. This place? Well this place is NOT it. Oh, man. I mean where does one even begin. The fist time we went. The waiter that took our order, he only brought our drinks after a reminder and 20 minutes of patiently waiting... Drinks that were less than impressive we sat... and sat and watched as three other people came in, sat down, got waited on, were served, paid their bills, and left by the other waitress serving in our area... WHERE was the freaking guy? Hell if we knew. And we weren't the only two, the two tables/couples that were next to us they were experiencing the same problems and we all sort of developed this camaraderie over it. So finally, that waitress attending the other side sort of stopped and asked if we were okay. We explained the problem and she went and got our waiter. It was 15 minutes later when he brought out our appetizer and food all at the same time. Blaming the kitchen. I had fajitas and my partner had that appetizer platter mix up, which two of the things he ordered on it were wrong and one was missing. Best part. Everything you are supposed to get for the fajita... I didn't get. Just meat and tortillas... Which, were much smaller than the Original Chili's. What the hell am I supposed to do with meat and floury bread. We had NO drinks and our food was jacked. The waitress went by again and noticed the problem instantly. She than ran off and got our waiter, my condiments, and the rest of my partners order. By this time though we were pissed. And when it was brought to the mangers attention... he/she NEVER came to see us, nothing, they discounted our meal.... by removing the drinks. After than and you remove the drinks?! I was livid. We literally had the worst service in history, we never got refills on our drinks, we weren't even asked till the very end and we had originally finished those off within the first 20 minutes we were there, and in total we were there for almost 2 hours!!! The second time we went wasn't as bad but was no better. We made sure to get a table not in that guys section and funny part was, as we came in, he dropped his tray of drinks and dumped it all over my pumps. With no apologies. I should have left, I really should have but we stayed. We got put back by the bathrooms... JOY... and then we waited, waited, and waited. We eventually got or drinks, got our food, and it again was wrong. Problem was... after 15 minutes waiting for her to come back so we could tell her, we gave up and ate it anyway. We even had pushed the "call server" button on that stupid device. Drinks were never refilled... and the food was just not worth the stress of it. We haven't been back since. It is not the same as it was before and I can't see them ever improving it. read more

Food was ok, but the service was horrible. The greeter/seater at the front door was possibly the rudest restaurat person I've ever met. I've been eating in restaurants all over the world for 30+ years. Our server took our order and that's the last time we saw him. Someone else brought our food out and not once did we get asked if the food was ok or if we needed refills on our drinks. Will we ever go back to this Chili's again? Heck no. Save your money, eat somewhere else. read more

Went to chilis for a late lunch, I ordered guacamole burger, my friend the quesadilla explosion salad. Was mediocre at best. Salad was wilted and very heavily dressed. Burger, the bun was sprayed with the pan coating they use in the kitchen, so it was shiny, greasy and tasted like chemicals. I also was aware it had jalapeños in it, and I like them, but my first bite I actually coughed it was so overly spicy, no point in even putting the guacamole on, couldn't taste anything after that point. Service was ok, don't know either of the bartenders names though. read more

Food is gross and cold! I didn't receive my margarita until I was almost done eating and food is way over priced!! It wasn't busy at all and everything took awhile! I'm a server/bartender I would've never let my table leave that unhappy!! I'm never going back!! read more

We were pleasantly surprised at the quality of the food. We had a burger, chicken salad and chips/salsa. Everything was good; service was also good. Was glad to find good chips and salsa. read more

Giving 3 stars only because my server was nice!! I was extremely upset when I came in to order those delicious fried pickles and was told they no longer sale them at that location !! :((((((( WHY WOULD YA'll get rid of them?? Then to make things even worse I ordered my next favorite item on the menu which is the Santa Fe chicken salad but that came out on a circle plate and instead of the long plate that it normally comes out on and the salad just didn't taste as good as it normally does idk if it was too overpowered by onions or the lettuce wasn't the same lettuce they normally use :( anyway won't be back to this location anytime soon !! My server was awesome even though my needs were not met at this visit . read more

I went to Chili's for the first time at the new Dimond mall in Anchorage Alaska last week. After parusing the delicious items on the menu I finally thought that I had made the perfect choice, it was a taco dish, it was pictured is a completely assembled taco and the description stated the tacos were toped with a cilantro slaw which sounded different & delicious. When my tacos arrived they were not assembled as pictured and I had to build them myself. The cilantro slaw that I expected to be on top of my taco was a small pile of shredded cabbage with no cilantro or no kind of dressing. I tried to ask the waitress where the cilantro was in the slaw and she just looked at me puzzled and asked if I wanted some cilantro added to the pile of shredded cabbage. I ended up feeling foolish and apologizing because I thought I may have read the menue description wrong. On the way out I checked the menue and it clearly stated that the tacos were topped with a cilantro slaw. The picture and a description sounded delicious however the cook at that location has aparently taken some liberties on presentation & preparation And I assume this is not the product Chili's intended to serve as the description is completely different than what I was served. read more

The place is horrible the waiter we had was very rude all of our plates were wrong and the manager that came to our table" bill" smelled like alcohol the owners need to frequent there own establishment . read more

Went for lunch. Ordered the rib special that is susposed to come with a mini molten cake. We were informed they were out of the mini but we could pay more to get a bigger one. Really? You the restaurant is not prepared and expects the customer to pay more? Not acceptable. read more

this is my first time in alaska and i would not recommend eating here, lots of 'native andy's" (bums) walking around threatening people. while i was eating i was being recorded by a strange man that appeared to be homeless rambling about being famous and climbing mountains. i did not expect this type of lazy staff from a chili's, most of the waitresses acted as they did not care and do not value you as a costumer. most of them stayed glued to their phones while me and many other customers waited to be greeted and served. from the looks of it management does not care as i heard multiple phone calls (possible customers) being ignored. 0/10 please avoid this chili's at all cost. read more

AWFUL! Went here tonight with family and honestly left. We had a reservation and came in at the time that it was set for and the staff was rude as hell! I could not believe how rude they were. We waited for 45 minutes at the bar, 45 minutes past our reservation! And there was open tables but the disrespectful staff would not seat us! Finally they said they could seat the five of us. We got seated, our orders were taken and two other tables next to ours were seated and got their food before us! We waited more than an hour for our food and it hit an hour an a half after ordering our food and still nothing. NO FOOD! Meanwhile the tables next to ours are happily eating. Finally we said F**** it and asked a waitress for the manager and she has the nerve to tell us "well he's busy right now so you'll need to wait." And this woman was sassy as hell! And I replied with "I WANT YOUR MANAGER NOW!" So this guy comes up to us and tells hi I'm the manager what do you need? We explained the situation to him and said were are leaving this is ridiculous please give us the bill for our drinks we will not be eating here. After we left (starving!) we went to Lone Star Steakhouse and that was the best decision we made. Lone Star was great! Amazing service and amazing new menu! And the manager is fantastic! In other words DONT GO TO CHILI'S! If you want a good time and good food go to Lone Star! read more

Giving this only 2 stars because our server was terrible and not helpful at all. The only reason I give them 2 instead of 1 is because their food tastes good! This guy didn't try to help us or give suggestions and acted like he didn't even want to be there. To top it off we ordered enchiladas and had leftovers we wanted to take home. He asked my boyfriend if he could take our plates but didn't ask if we wanted to take it home. And of course he just went and took it to the back and we never saw it again. We were both disappointed. We typically have a great experience here but he killed it. I didn't catch his name because he didn't tell us it. I hope they review the customer surveys at the end when you pay. He is the 2nd person EVER I have tipped under 15%. I'm an ex-server/bartender so I understand the importance of making tips but I also know the importance of great customer service. If you are going to ruin my night with a crummy attitude don't expect me to say "it's ok" and "please throw away the food we just paid for." read more