Plenty of empty tables, and no waiting line. I was seated in the "loft area", and waited for 20 minutes to make the order (a beer and appetizer), and another 15 minutes later to be informed that "the order was somehow lost" (both of them?). So, 35 minutes of seating, got no food or drinks. read more

Stopped by on 9/5. We requested a booth and was told that we had too many people for the 4 person booth, but not enough for the 8 person, we are a party of 5. Not even 15 mins later than sat a party of 4 at the 8 person booth that we were told not enough in our party. Service was very slow. The number of flies out numbered the employees working. I used to really like this location. But the service we received not anymore. read more

I haven't been to this location or Chili's in general in a very long while. I remember why it's been so long. I met someone here for a "First Meeting" after we discovered that Brewery Bar was gone! It wasn't packed.. which was nice but I thought I was going to suck my face up into itself at the Margarita. WOW I was kinda shocked at how bad they really were. It was like drinking limeade. Just limeade. We ordered a few things from the menu and tried to down our drinks the best we could. Even a shot of Gran Mon in then we added ourselves didn't help much. The food was ok... I notice they have an aweful lot of chicken. Maybe it's time to change the logo to a chicken instead of a pepper. It will be a while before I go to this or any other location. It just doesn't do it for me anymore. read more

I placed an order on Uber Eats. I accidentally ordered the wrong sauce for my wings. I called literally 1 minute after placing the order to see if I could change the flavor of my sauce. The woman I spoke to was very nice and said that it wasn't a problem and that she just needed the manager to approve it and it would be fine! Great! Well, the manager gets on the phone, who sounds like he ripped about 25 dabs of extract and says "Bro, it's too late, man. Your food is already made and it's ready for you to pick it up." Uhhhh ok "bro" how do you possibly cook an order of wings in TWO minutes? The order on Uber Eats actually still showed it was being prepared. He didn't even look at my order because he didn't even know it was through Uber Eats!!!! So, the manager obviously lied and didn't feel like changing my order of EIGHT wings, a drink and a small fry for $26.28 because he he was too blazed to even figure it out! Don't waste your time or money ordering from this disaster of a place. I never write reviews, but this was so out of line that I had to write this review! Lol, And finally, I'm not your bro! And last but not least, I have attached a SS that shows I called the store at 6:10PM. The other screenshot shows that my order isn't even ready to be picked up at 6:34PM! read more

Chili's - Called store at 6:11 and was told it was too late to change my order b cause it was already made - American Near Me - Aurora, Colorado

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My husband, son and I visited this Chilis on a Saturday night. The restaurant was about 1/2 full and didn't seem to busy. The sever took our drink and food order and 25 min later we still had no drinks. We flagged her down and she admitted she had forgotten. She got our drinks and we continued to sit and wait even though several table around us were sat, fed and had left already. After an hour and 15 min. we could not find our server so we decided to leave. On the way out I explained to the hostess that we had been sitting for so long with no service. She asked if I wanted to speak to the manager and I said yes. When the manager arrived and I told her the issue, her response was "well, we are busy" I replied "is that all you have to say? And she said "I don't know what you want from me." So we left. I reached out to their customer service to complain and got the same reply, but they ended the email with "We hope you enjoy your future experiences at Chilis" Are you kidding me? Why would I ever come back? There are plenty of wonderful local restaurants that need and appreciate our patronage, we will never darken Chilis doorstep again. And before anyone replies, I fully realize that many restaurants are short staffed. My complaint is not that we never got our food, it's that no was was willing to try and solve the problem. Their attitude was basically take it or leave it. I will leave it. read more

I am in the restaurant bizz. I'm a server myself. So it was disappointing to work so hard and then go out and treat the family for dinner and the service was slow. Food was mediocre. 25 minutes to get my bottle of bud light and a margarita that the bartender promptly served..just sitting there and people passing by it another 30 minutes for appetizers. The buffalo wings were dry with almost no buffalo sauce on them. The brisket quesadillas were empty. 2 triangles had nothing in them. Asked for guac and chips with my dinner and the chips came out first. The waitress said something about how the button was different than the menu. Dinner took another 30 minutes. Ughh Just won't ever go to a chilli's again. Place was half empty on a Friday night. And still had to wait around for mediocre service and food. I'm glad the restaurant i work at (300 ) covers a night does it right. Don't waste your money. read more

Togo, there was this one very sweet young lady who helped me bring the food out to my car, she was so nice and she was quick to service. she had pink hair and was an absolute Angel. She made sure my fries were crispy and made sure she labeled my drinks. read more

We have been on multiple occasions and I have to say they are a solid 4! Service has been a 5 and food a 3 1/2 with drinks at a 4. Tonight my son tried the grass fed burger which was juicy and fresh! I enjoyed munchies with my margaritas read more

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All Chili's are not equal. Saturday afternoon drop in for two adults- hostess needs to practice her big girl voice (very nice, polite, but you could barely hear her quiet shy voice); others tables sat after us had waitstaff check in with them and ordered first, we were completely skipped over; ordered tri app of mozzarella sticks that were super dark color obviously way over fried with a LOT of oil, chicken crispers that were scrawny, dry and tasted of used deep fry oil and Big Mouth Bites that were also over fried on the grill (blacked crispy one side, both of them). Wait staff brought more iced tea which was slammed down onto table, maybe it slipped from his hands IDK). Won't be back. What happened to quality of food? Paying so much more for a treat meal out that is so not justified or worth it. read more

It's certainly an ok place to grab a burger, fajitas, salads, a drink and a few other items. I had a salad and it was just fine. The veggies on my friends dairy free fajitas were not cooked but we all enjoyed our time together. Service was slow but we were not in a hurry read more

This place has really gone to heck. The waiter forgot our drinks from the bar also forgot our chips and queso. This waiter has been here a while, I have not been here for a year and he was here the last time I was. The restaurant as a whole is not busy and the bartender seems upset when she is given an order, I only saw her smile 1 time after a guest asked her to. read more

Food was average, service average, overall experience average. I'd have definitely gone somewhere else but the work friends picked this spot. read more

Chili's - Menu - American Near Me - Aurora, Colorado

A favorite Friday hang-out spot! Say what you want about chain restaurants, we enjoy Chili's for the value and food quality. Sit at the bar and enjoy the 3 for $10 where you can get a side (Chips and Guac), burger and a drink! Managers are friendly and engaging. 2 meals for $25 deal, and add a margarita for $5. Service is good and we have found that food comes out in a timely manner. It is a good time to unwind as a family and catch-up, often spending about an hour munching, catching-up, and watching the games. With the playoffs over the last couple weeks, this has been a lot better. We always walk away full! Broccoli is an option for the side to sub for fries to keep it a little healthier. We had not visited a Chili's for a while as I was not a fan of the kids menu (selection and price) but that said, as my kiddos are now teenagers they take advantage of the 3 for $10 and they rarely finish everything. Have not taken advantage of their points program, but it looks inviting. read more

The worst place to eat. They can't get the order right. Waited for 30 minutes to be served. They took our food to the wrong table. Than we stop the guy and told him hey I think that's our food. its like they're lost. And don't know what the heck they doing. They also did my steak over cooked. Had to wait again so we took the late steak home. worst place to wait and eat. They talked too much, but cannot get the orders right. Waste of my family time. Would give zero stars if I can read more

Absolute worst of the worst from start to finish. Table was just wiped down, still had lettuce and cheese stuck to the table. Trash on the seat. Hopefully I can attach a picture of the floor which will show what a dump this place is. Waiter, I'll use that term very lightly. Once he eventually noticed we were there he took our drink order. We ordered two Cokes and an ice tea. He brought two diet Cokes. Once he EVENTUALLY came back to take our food order we asked for the correct drink orders. No exaggeration, 10 minutes later he sauntered up with the correct drinks. Of course he leaves the two diet Cokes on the table. Then dinner arrives, well kinda. Par for the course, our world class waiter screws up the dinner order. He increased his performance from 1 out of 3 on the drinks to 2 out of 3 on the dinner. My wife's correct dinner did not come out until everyone else had already finished eating. I could go on for pages to try to explain what a horrible dining experience this was. Suffice to say, NEVER EVER eat at this Chili's. read more

Went to Chili's today after the snow storm, was greeted by Dan behind the bar. Very friendly, asked for our drink orders and was on it! I asked him for suggestions on appetizers and he was happy to give me his time. We appreciate friendly service and will most definitely be back! Thank you Dan!! read more

Okay, I was deeply surprised when I ate here and received one of my top 5 absolute best burgers I have ever had. It was just the Old Timer burger and fries but wow it was good. I mean this thing was juicy, packed with toppings, and was just delicious. As always the southwestern egg rolls were also fantastic. They were crispy and flavorful and the ranch they came with was also fantastic. My server was also very nice and she did an awesome job of checking on me and making sure everything was going well. I am still baffled at how good the burger I had was. read more

If you want a cheap burger with a side of incompetence, go to McDonald's for a fraction of the price. At least at McDonald's they don't make you get out of your car to pay for your food at the pick up window. read more

This is the worst Chili's I have EVER been to. The restaurant needs a makeover for one but esthetics was not the problem tonight. The service was awful, the bar is awful, the food was soooo average and mind you we had salads. Never been so unimpressed in my life. A fast food salad would have been better, and less expensive. I will never go back. Total waste of time and money. read more

Get here early and you will have plenty of seating and people eager to help you. Check out the HH special and other deals. Don't forget to sign up and you will be notified of special deals. read more

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I know , I know , it's a good ole chain restaurant. Regardless, we been going there more frequently lately because my hubby is addicted to their steak. I always go for different things on the menu :) The food has always been good, the service has been great, the drinks are strong and not watered down. So far it's always been a good experience. And yes, I posted a pic of the Mister trying to hide lol. read more

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3 for 10 for the Win. I love this location and despite social distancing Marcus behind the bar was on top of his game and offered amazing customer service and recommendations. Thanks! read more

I grading on a curve given this is a Chili's, but all things considered, this is a good location. I have been here for lunch a few times with coworkers, and been happy with the experience every time. I have had steak, fajitas, and the smokehouse platter- all have been cooked properly and drink service has been reasonably prompt. read more

Chili's - Smokehouse plate - American Near Me - Aurora, Colorado

we went here for lunch on 4-4-19 food was good, service was good too! with tip it was about 50.00 to eat which I thot I was very expensive for thsi kinda of restaurant. I still give it 2 thumbs up. read more

Rudest manager - Ms Rambo. She needs coaching on hospitality. She was so rude to the table next to ours and then was rude to us, actually smirked at my spouse when he asked for GM's point of contact. Food and our waiter Tommy was great! read more

A nice experience. They had taken the proper Covid19 precautions. Our food was good and he service was good

Ordered 2 Fajitas dinners online from Chili's at Parker & Arapahoe Road, first one was Beef, Chicken & Shrimp, and the second dinner was Beef and Chicken only, because the person for this meal is very allergic to shrimp, so requested no shrimp on second dinner. When I arrived, I followed Chili's instructions to remain in the car, send them a text notifying them which parking space I was in and someone would bring the food to my vehicle. After 10 minutes of waiting, I decided to go into the restaurant and asked a middle-age man, which appeared to be the Manager about my to-go-order, which responded with a very arrogant attitude instructed me to go to the counter and ring the bell. I rang the bell and "Kelly" came to the counter with my order, asked her about the delivery policy of waiting in my car, she said that their computer tablet was not working and was unable to acknowledge my text message ... very unprofessional to say the least. When I opened the containers at home, noticed that both meals had shrimp, as mentioned I specifically ordered Beef & Chicken for the second meal due to a shrimp allergy for that person ... be very cautious when ordering online from Chili's at Parker & Arapahoe Road, Aurora, CO 80016, never know what you're going to get. read more

I have honestly never had worse service before. I am in the industry and it was so hard for me to still leave a tip. That is how bad it was. The waitress Adrian, was attentive in the beginning as she did bring us waters and an appetizer. However, it took forever to see her again. We finally ordered our meals and they came out in a timely manner. I ordered a burger and it was so greasy and did not taste good at all. Nothing like I've experienced at chilis before which was surprising. We sat for about 25 minutes after we were finished eating, waiting to ask the waitress for a box and to split the bill because we couldn't do it on the tablet. She hasn't shown up yet so I asked a waiter named Aaron for boxes and to find our waitress for us. He did both of those things but was pretty rude about it. Overall, the experience was just so bad. The restaurant wasn't busy so I couldn't make an excuse for that. Our waitress was very nice but she did not do her job well at all that night. read more

We came here yesterday. Ordered chicken fajitas and the one salmon dish with chips and a queso dish. Presentation was ok, but disappointingly had no flavor. My tortilla was refrigerator stale and old and at the end of the meal turned hard as a rock. The queso tasted like can chili beans with melted government cheese. I didn't like it but next time I'll try the "white queso" option instead. (if there is a next time) The chips were ok, but the salsa was horrible. A can of tomatoes with curry or something...definitely not something we ate. This meal surprisingly woke up the chef inside me, as I was able to come to the conclusion that Its better to just stay home and make it myself. But i ate half of my meal, and my friend finished hers. The music was good, our waiter was dancing and chill. The servers were nice. The bathrooms were clean. Refills offered continuously, so the service was good, location is good but the traffic was horrible. A message to the owner... you should paint those huge chilies outside red and green. I couldn't bring myself to take a selfie with that in the background. read more

Chili's - chicken fajita tortilla was stale, old and turned rock hard by the end of the meal. Definitely not how a normal fresh Tortilla should act. - American Near Me - Aurora, Colorado

We usually dine in here but due to covid decided to try pick up from our car. Easy to order on the website. Order was ready when I arrived. We did the 3 for 10. All good was great. Steak was excellent. Nice choice of sides. Will be back. read more

Oldtimer burger was far undercooked and didn't have all the toppings it should. Wanted to bring it back, but didn't have the time... was the reason we got a to-go order. read more

Chili's - American Near Me - Aurora, Colorado

I went to Chili's today and had a great server! She was very welcoming and nice. She asked us for To-go cups and if we wanted anything else.

So I used the take-out service because of this virus. The food I got was cold. I live 10 minutes away and came as soon as I ordered. I feel bad because I want people to work and make money but cold food is unacceptable. I did tip tip before I came. They did give me complementary dessert which was nice and I appreciate that. I just think if you're going to do a takeout service may be the food can be hot or at least warm when I get it. read more

Good food, good memories, good place to eat. This location Chilis never gave me and my family any problems. We have come here ever since the early 2000's. The ribs are a favorite, the big mouth burgers were another favorite, and the fries are nice and salty and peppery! I would recommend eating here, family, friends, or on a date.4/5. read more

Food is good but today is the second time that the order is incomplete it was a delivery.. no one but 2 times I a row check # 3020199

This is the worst staff ordered takeout waited over 30 minutes past time said would be ready still nothing go inside wait anger 10 minutes no one comes out there are 8 other people waiting no one shows up ask bar tender who won't help unless you want a drink then he is all over it but nope go in back to get a manager 4 staff are standing around looking their phones. Yell for a manager i tell her to cancel my order when a big black guy who works there says I am disrespectful for canceling my order. I explained I have waited 45 minutes now past the time my order was to be ready. He started to yell at me I should wait and so on. Seems they have no control over their staff I should back down and not say anything for horrible service. Really sad that their service is so bad on a Thursday night read more

I always liked Chili's and it's one of the places that's just a go-to for my and my friends and I would never really write a review but I had a really good experience I wanted to share. So it was my birthday and I ended work pretty late so the only thing really open around my area was Chili's so we went and I never mentioned it was my birthday. But our waiter Alex overheard us talking about my birthday and surprised me with a ice cream dessert. I know it may not seem much but I had been working all day that day so it was a nice little surprise to receive to end the night. It was a great way to end dinner thanks to our waiter and just shows that your waiter/waitress does care. read more

We have gotten cold/unpleasant food here and slow response times from waitstaff too many times for us to ever go back. Brown lettuce on their margarita bowls, warm soda, cold fries, yuck. read more

Since I deleted my original profile late 2009/early 2010, I lost my previous Chili's reviews (which were beyond spectacular if I do say so myself) so I must re-introduce myself. Hi, I am the Chili's Whore. Really. No matter what the occasion, if you are meeting up with me for anything other than UFC, we are most likely meeting at Chili's. I love everything about Chili's. Well, with the exception of their ever-shrinking slab of ribs. First date? Chili's. Relationship problems? Chili's. NSA sex? Chili's. Death in the family? Chili's. School woes? Chili's. Book/Movie discussion? Chili's. ha! What else can I say to convince you that Chili's is awesome? Okay, maybe I'm easy to please but ... that's a good thing, right? My favorite's at Chili's? Frozen strawberry mango margaritas, Presidente margarita, chips & salsa, queso, steamed veggies, loaded mashed potatoes, boneless buffalo chicken salad, southwestern eggrolls, buffalo chicken ranch sandwich, Shiner Bock BBQ burger, fajitas, honey chipotle chicken quesadilla, cajun pasta, margarita chicken, grilled salmon, chocolate chip paradise pie, strawberry lemonade... wait? Was that the entire menu? :D If I am so delighted with Chili's, why didn't I give them five stars, you ask? Hey! Always leave something to strive for. Sheesh! ;) read more

What a pleasant surprise. It's New Year's Eve and we had guests from out of town flying into DIA, on their way to the mountains. We needed to have dinner..but it was sort of last minute and we didn't have reservations. They recommended Chili's at Parker Road and Arapahoe and suggested we use the "Call Ahead Reservation" to see if we could eliminate a delay. This is where the "GREAT EXPERIENCE" began. We checked in at the front hostess station, where we were immediately recognized as being on the list. There was a rather large crowd in the waiting area....so were somewhat surprised when our wait ended up being less than 5 minutes. Once seated, we were greeted by Marisa...who even though she appeared to be VERY busy...took a moment to answer a couple of menu questions and got our drink order. Now, the place was full and the bar area was packed....but Marisa continued to update us on the progress of our food and drink orders. She was 'refreshingly honest' in her many communications with us and our guests. The meals were EXCELLENT and the service that Marisa provided was STELLAR. She graciously influenced us to add a Molten Chocolate Cake for dessert and it was the perfect suggestion to cap off a very good meal. Can't say enough good things about Marisa, as she was a professional in every way. We did not have an opportunity to talk with a Manager (it was very busy)...but if we had, I know that I would have given him a 'thumbs up' on the entire experience. The only complaint/suggestion that I would have left the manager with...was the very annoying 'SQUEAKING' Front Door. That should be fixed/oiled ASAP...it's such a small thing, but it does leave an impression when noticed. PS...the ability to pay at the table with the Digital Monitor system was appreciated and was something that we weren't familiar with but it was very easy to understand and complete our payment with. read more