This location is just ridiculous, and my family and I will NOT return. The last and final experience, we came in right at lunch opening being the second table seated. We waited 20 minutes for a drink, 50 minutes for an appetizer and at 1 hour 15 mins our entrees finally came out ... they were cold and undercooked but complaining was pointless by this point, they do not care! From past trips, the mixed drinks are very expensive for the little bit of alcohol content and the mixers taste old. read more

We arrived late in the evening. The waiter was excellent. He was very busy but extremely attentive to our needs (refills, napkins, etc). The food was hot, very good and we were happy with our choices. Beef fajitas, Smokehouse combo with BBQ chicken, Honey Chipotle chicken crispers and just regular chicken crispers. There was nothing left at the end of our meal. Our table was clean. The floor was clean. The bathrooms were clean. We will be back. read more

Slow. Order online for a simple salad and some quacamole, order at 5:30pm, wasn't even busy and it still took over 35 minutes to get my food. Next time I'll just go to Kroger and make my own since they obviously had to too. read more

I HAD THE WORST FOOD POISONING IN MY LIFE RIGHT AFTER I ATE HERE! I hadn't been to this chili's in years and last night I went and I woke up at 1:30 in the morning throwing up and that lasted until 4:30 in the morning! HORRIBLE place to eat! The waiter was extremely sweet but the food is horrendous! I had the Texas cheese fries and the chicken bacon quesadilla! read more

General manager, Brennan or Bryan or something, kept staring at my wife really creepily. She said she felt really uncomfortable so I called and asked him to stop it. He hung up on me. I called several times and she said he just kept staring harder. Kept calling, dude kept hanging up and kept staring at my wife and her friend. This pervert should be fired. People should not feel like this in your restaurant. Ugh. Please do something about this. read more

I've only ever eaten here for lunch during the week and I've never had any issues. It's usually not very crowded and the service has always been fairly quick, which is a must when going out for lunch at work. The servers are friendly and the food comes out great. i would definitely recommend this Chili's location if you're looking for a good place to take a lunch break! read more

LIVID...cold food So I place an online order around 10:00 AM to be ready for 11:00 AM when the restaurant opens. I arrive exactly on time and check in at 11:05AM. I was told it would be ready shortly. TWENTY minutes later, a server says the soup is still not ready and did I want something else. I told her NO, that the soups was THE MAIN thing I really wanted from the order. So finally I get my order about 5 minutes later, and return to work. THE GENIUS kitchen staff had left my order sitting there for the HALF an HOUR it took to make the soup so ALL THE OTHER FOOD was COLD, except for the soup!!! So glad this was just a personal order. I'll make sure my job uses a different restaurant when do our corporate orders. INSANE!!! read more

The food always on point and service is ok for casual dining. I would give more stars if you all would just CLEAN YOUR TABLES AND YOUR MENUS! I would hate to see this restaurant turn into a Sh-thole not hard to do if you work at it which seems apparent. read more

Food was good. We had to 2 for $35 it had two house margaritas, 2 entrees, a dessert, and appetizer. We had the half rack of ribs, a side of corn, chicken crispers, fries, and a cheesecake. The hostess was going threw something and our waiter excited. I bet if she had some help she would be better. When we left they had extra people up front which was good! I end up getting a second margarita what i do that for the container had about 2 margaritas for the first order( more like 3 for a woman and 2 for a man)so i had about 4 or more drinks.we used the tablet only 2 dollars for unlimited games. read more

We ordered takeout tonight. They forgot my rice to with my fajitas. My daughter ask for ranch for her salad and no Santa Fe dressing so they gave her a ranch and still put the Santa Fe dressing on the salad. The margarita was watered down because they put it in a cup with ice no telling how long it set before we got there. Last time we got a margarita they had a little bottle and the fixings so you had to mix when you got home. A lesson learned. Don't think we will get takeout there again. Food was good but dealing with the other is not worth it. You need to step up your game Chili's. read more

Three days later the corporate office called and tried to put a spin on it, but it is exactly as it is. If there are staff around you and no one gives you any service then they must have a problem with you. My money is still the same as everyone else's so I can go where I will be treated as a person. They need to fire the whole staff and start from scratch. read more

Nope not coming back. Took FOREVER! Had to send the food back twice because it was cold. Manager didn't really care. Service was just so slow. I would give zero stars if I could. read more

Waited an extra 20 minutes for a 15$ cold burger on a scheduled pickup order. Y'all suck. Thanks for wasting everybody's time

Absolutely love chills great food, big portions and good price. Jesse is our waiter every time we come he is excellent the absolute best service we have ever experienced read more

Eating here is always a mixed experience. First off this is a huge chain restaurant so to expect food that's not pre prepared and dropped in a deep fryer is naive. Everything here is just ok. Don't make a special trip read more

Horrible customer service... All the way up to the manager. Love Chili's, just not this one. read more

The food is always good but the place usually smells like nasty mop bucket water. Wait staff is wonderful and very attentive

Only order from here if you enjoy paying $40.00 for about $10.00 dollars worth of food. We ordered through door dash because we have been to this location several times and always got what we paid for, tonight was a different story. We ended up having our containers only a quarter of the way full. Seriously the biggest waste of money, and not a mistake I will make again. read more

Bartender ok. Seemed he needed help. Sirloin steak not cooked to temperature requested. Never seen a manager on the floor.at least not in bar area. read more

The manager was unprofessional and rude, the service staff was confused by the order, and I had empty drinks sit on my table for 12 minutes without so much as a stop to see if we needed a refill, or a comment about about coming to service them. We also were near the kitchen, and my wife witnessed a waitress grab a plate, touch the food with her bare hand, and tell the kitchen staff that it was cold, and to get it under the heater. If I wanted empty drinks and dirty hands on my food, I would have gone to eat at my neighbors house when it's her 6 year olds night to help cook. Oh and while I'm writing this, sitting here at the table, the table behind me paid their bill and left, and the waitress made a comment for everyone to hear, and fully appreciate the facility and staff here; "what the hell am I supposed to do with a damn dollar". Yeah, probably not going to come here again. Go down the road to Buffalo Wold Wings were the service, drinks, and sweet tea is better. The food was just alright. We were worried that it had more hands on our food than a hooker at a Pentecostal revival. read more

Chili's - Tex-Mex Near Me - Baytown, Texas

Waitress came fairly quickly and took our drink orders, hadn't even had time to look at the menu and she's already asking what we wanted to eat. She came back with our drink we ordered our food and I ordered a margarita. Our appetizer came out shortly but took forever for our food to come out. The food was ok nothing to brag about and I was disappointed in my food, the southwest egg rolls use to be great now they are disgusting..... Check finally came.... Did I get my margarita?? NO!!! Rea read more

Stopped in with a friend to grab an afternoon "let's catch up drink"...that cherry Rita. OUTSTANDING. Great chatting with our fun bartender Mayra! Fun environment and YUM! read more

Good food, good service.....but they need to hire some bussers. Half the restaurant has dirty tables just waiting to be cleared.

Service was good. Each table has a kiosk(ipad), where you can place your own orders and pay when you're ready to leave. No more waiting for a server. The server was very pleased to show how it worked. I don't think she realized that she's outsourcing her job as a waitress, now her job is more of being a server. Other than the irony in that it was a typical experience. read more

My husband and I met some friends here for supper tonight. I ordered the mango chile chicken. When it came, it looked uncooked, and a tentative taste did not change my mind. In spite of several passes at our table, I could not get the waitress' attention to inform her, and it was not until the rest of my party was finished eating that I was able to lodge my complaint. She blamed both the taste and texture on their infrared cooking and asked if I wanted something else. No. No, Chili's, I prefer my meals cooked, by a human with at least moderate culinary prowess, not nuked on a conveyor belt, thankyouverymuch. The rest of my table was unimpressed as well. read more

I've been to this Chili's about 3 or 4 times during lunch and have not had any major problems at all. I typically stick to salads or tacos. The Mexican dishes are definitely more Americanized but still were not bad. The salads are a great choice. If you are picky about dressing, ask them to put on the side so you can make sure you like them. Service has been great and quick. I always tell them I'm on lunch break so they put my order in quick. I will definitely come back again. read more

Absolutely the best hamburgers and service. Liz was a great waitress. I Highly recommend this location.

The food was undercooked, the server was rude, management sided with the server and the appetizers was old and cold. Never retiring here again read more

Okay first off I walk in and I'm waiting to be greeted. I end up grabbing my own menus and silverware and went up to a server and asked her where can I seat myself. She tells me the bar side is the only side open . So I walk over and seat myself , another server speeds past asking us have we gotten drinks me and my finance tells the guy no. So he rushly takes our drink order. He brings them out pretty fast and asks us are we ready to order I immediately tell him yes and he tells me to to hold on a sec. as I'm "holding on" I'm watching him and other coworkers clean up their section to get ready to leave. Trust me I been in the restaurant business for 4+ years now and I know how it is for it to be close to closing time but for us to be ready to order and get out your hair instead the server pushed us to the side. I don't appreciate it and I will not be back !! read more

I never dine in here, but very often i call in To-go. They have never messed up my order but every time i call they put me on hold for at least 2-3 minutes. I get there and they have no one at the to-go counter, you need to go to the bar and pick up your order from the bartender. Bartenders are always busy and they don't have time to help a to-go customer. So i have to wait a while to get my order and cash out. This is every time i call in a to-go. I really like their Honey chipotle Chicken crispers but i have to go through this annoying process to get them. Staff is nice but they need to improve in every area, to-go is one of them. I wont say anything about their service in other areas because like i said i only call in to-gos and their system isn't very good. read more

We had second thoughts about going to this Chili's because of some bad reviews about the service. But recently we gave it a try. On our first visit we went for lunch, had a great service and food was delicious. We went for a second time, for dinner. Our experience was good. Food was excellent. The place was busy, we were in the tables around the bar. Bartender was our server, he was busy, but got help from other coworkers. read more

I just went to chilis yesterday and had really Good food and drinks ! My service was alright it took a while for us to get our drinks but I will say it was worth the wait. Y'all have to try the chicken Cajun pasta ( I believe you can also get it with shrimp) but this is hands down my favorite thing to get at chilis best pasta also follow it with a presidente Margarita ( I love to add strawberry flavor) they also have a variety of foods so it's great if you have any picky eaters !! Will come back again for sure read more

Terrible service. Worst I've ever experienced will never go back. Waitress spend most her time talking to other server. Finally got appetizers and it was cold. Food OK when 8 finally got. Busy afternoon right. No restaurant was nearly empty. read more

I used to love chilis.... But one time we went to eat and saw a roach by our table... And also our waiter was extremely rude to us.... I asked for a dr. Pepper to go and he said "wait let see if I have time".... And he was just extremely rude. And today we order to go and in my sister's food there was a roach! So gross!! read more

The food & service here is typically pretty good...in fact, it's one of my favorite restaurants! But tonight is a little off...took forever to even get our drinks! The beans were cold & we couldn't even order dessert with our reward points cuz the kiosk keeps freezing up! Maybe next time will be better? read more

Once again this location is awesome! Went a 2nd time to this 1 & i thought they did good the 1st time but they outdid themselves this time. Good folk, atmosphere, & comida... 10 stars. read more

This is the worst Chili's I have ever been to. It was filthy dirty, we went in tonight for food and a drink, looked around and decided not to eat here, but we ordered a drink, the bar was very dirty, I thought the bartender would wipe down the area with a clean cloth, No he used his bare hands and proceeded to make drinks, when carrying drinks to a table he put his fingers in the glasses to carry them, then he cleared a table and put his hand on top of the corn cob that was on the plate that had been chewed on by a customer dropped it off on the back counter, then high fives his co-worker, and proceeded to open beers and mix drinks, never washing his hands or cleaning his filthy bar that had food and spilled drinks all over it. Very nasty restaurant, I do not recommend this place to anyone! Like to give this place minus 10. read more

I worked here and let me tell you, once I quitted I feel like so much got off my shoulders. The manager is so rude, I quit and went off on me and said to not put her on any job recommendations bc she wasn't going to leave a good one; so rude and horrible attitude, i understand I quit 10 minutes before my shift, but enough is enough w putting up with a a RUDE JOB & service. I'm NOT stopping anyone from coming here but I hope you are prepared to deal with some none caring rude people, save ur money and go to road house or Buffalo Wild Wings at least the workers and managers are nice. read more

I rarely eat at chili's because the service is always mediocre. I decided to order togo food online tonight & it took a ridiculous amount of time for my order to be ready. I arrived right at the time the website told me to giving them about 25 minutes in advance to prepare my order. The way their togo area is set up, you can see directly into their kitchen. I watched the poor togo girl ask about my order for about 30 minutes with little response from the kitchen staff. She apologized to me a number of times even though it clearly wasn't her fault. I manage a restaurant myself (have worked in the kitchen and in the front) and not a single manager approached me about my order taking so long, which in my opinion is what should happen when a guest's experience isn't what it should be. Also, in my opinion, if your guests can see inside of your kitchen, you should make an effort to practice cleanliness. The only reason I'm giving it 2 stars is because of how sweet the togo girl was. read more

A trip to Chili's will warm your heart and soul, with a combination of good food, service and a warm social atmosphere. Wait staff serves and entertains you. The food is full of flavor, taste with visual appeal and the memory of it will linger in the recesses of your brain and remind you to return for more. read more