The customer service from the hostess is very bad .she seats who she wants and greets who she wants if she worked for me she would not have a job. Customer service is the most important part of this business and they have none lets see if the rest of this trip is better as we go read more

I'm done with Chili's! Used to be the best but not anymore. There last evening, my margarita was way too salty in the mix itself, complained to waitress who said "oh too bad" had to ask her to replace it! My Cajun pasta came COLD & DRY, had to send back. My son had a burger who said yes to "special sauce" but no tomato when ordering. It came with tomato and no sauce!! Bottom line, service and food not good anymore which seems a pattern with all chili's I've tried in area lately! I'm moving on!! read more

The food is great but this place is close to being like applebees and that's bad, horrible service and very rude, I tip very well but they don't deserve it, I rather tip the cooks read more

The guy working the bar area was great. He was courteous and genuine. The food was good.

The service was fine. However the food was pretty disgusting. I ordered some tacos that tasted like it was out of a tacobell drive thru at 2 am. The meat on them was over seasoned and had a lot of gristle. The worst part is that they put a garlic butter sauce on the tacos. I normally enjoy garlic, but why put it on tacos!!?? I used to really like the chilis chain but I feel like there food quality has plummeted. read more

This will be my last visit. It hasn't always been this way and I have had good service and food in the past but the last two visits have been less than good. First the place was empty at 1pm on a Saturday which should be the first clue. No one seems particularly interested in the few customers they had and our drinks took quite awhile even with minimal customers. Food came out fast and was overall ok. But with so many places to eat I am officially moving on. read more

AWFUL ,even the manager does not have customer service skills. I will never go back there. I can't tell you how bad this location is. Not clean, not friendly employees, ...... I could keep typing,but I wont, for now. THE WORST EXPERIENCE I'VE HAD AT ANY RESTAURANT!!!!!!! read more

I placed Order on the Chilis to Go app at 4:41pm on a Wednesday. The app stated the order would be ready at 5:07pm. I arrived at 5:12 and they had not even put my order together. They were not busy. Why even have an app or online ordering if the business is not paying attention to it. read more

Great environment, young and happy workers!! We were greeted right away when we came in and our server Savannah was very considerate, patient and nice. I wish we could have tipped her more. We got a good serving and greatly prepared hot and ready food, delish!! I loved the steak and shrimp fajita's dinner item. Our son loved his mushroom and swiss big burger combo with all the fresh toppings of a burger, tomatoes, lettuce, onions along with the sauteed mushrooms and swiss cheese. The manager of the store I think his name was Clint was by far outstanding to hear any concerns and my steak on the fajitas was tender and easy to chew. Hey, our car battery died while sitting in to eat, it has been cold. So one of the waitresses let him borrow her truck to give us a good jump in the parking lot to send us even extra happy home!! I love this place and we look forward to coming back soon!! God Bless you guys! read more

Do not go here or any chilis. I ordered take out they forgot half my order and the food was old and dry. Highly pissed calling corporate.

I went to two weeks ago after graduation since there was literally no other place open at 10pm. My boyfriend got there first and requested a table for 10. The rest of us get there and wait patiently for someone to come and take our drink order. We wait at least 15 minutes before a friend of mine gets up and starts asking random servers to send OUR SERVER to our table. Dude finally comes and takes our drink order. We were so upset we made him go ahead and take our food order. It takes another 15 MINUTES for us to get our beverages!!! The service was just UNACCEPTABLE. We kept complaining and the manager came and personally apologized to us. He gave us a free cheese dip to try and calm the waters. Our food still took another 30 minutes to get to the table. I ordered the classic sirloin and requested it be cooked medium. When I got the sirloin it was WELL WELL DONE. Needless to say I was very upset. I took one bite and sent it back. The manager apologized and did not charge us for the plate. Not sure what was going on this night but the service was absolutely horrible. I have eaten here before but never experience such unpleasant service. read more

The WORST food and the WORST service all in one. It took over 15 minutes just to get water. We did the two for twenty and had to send the chips and salsa back twice because they were both stale and cold. After nearly an hour of waiting for our food our waiter had forgotten about us. The manager brought out our main course and they were wrong. To top it all off the food was terribly undercooked. Once we finished "eating" it took another 15 minutes for someone to come by just so we could ask for our check. I usually enjoy my experience at Chilis but not this time. This was the absolute worst restaurant experience I have ever had. I recommend eating somewhere else when in the Matthews area. read more

Usually Chili's restaurants are pretty consistent but this one is lacking. The chicken fajitas, usually very predictable, were totally bland. I've had it many times in the past and always enjoyed the flavor of the marinade and the lime they squeeze on it when they serve it. At this location, the chicken wasn't even marinaded...no taste at all other than grilled plain chicken. And no squeezed lime either. I left half of it. read more

We were celebrating our 5 year anniversary and wanted something good & simple. This is not what we received on our plates. My fiancé ordered the 10oz sirloin (medium-well) with steamed broccoli and pan seared mashed potatoes and I ordered the Sizzling Fajitas with Shrimp & Chicken along with 2-salads w/ ranch dressing. When the Fajitas came out sizzling, my mouth watered. I truly love green peppers and onions. I could tell the chicken strips were cold when I looked at them because they looked as if they came straight out the freezer. I pulled one off my plate and it was cold. Did I mention is came out sizzling? My fiancé's steak was fully cooked and tasted like cardboard. I called the waiter over to the table and asked him to touch the chicken strip and he apologized and got the manager. The manager came over and I asked him to feel the strips also, he admitted they were cold. He offered to re-make the food but it would've put us behind on other things we had planned so we declined. I couldn't event finish my meal and neither could my fiancé, so we boxed our things and left. My frustration is we ended up leaving and going to another restaurant later and spending twice what we planned. With today's economy, I only go to places that deliver on what they offer. There was no reason for me to blow money on something I was not able to consume. We took the food and fed it to our dogs when we got home the next day. read more

Worst Chilis I have ever been too. Our first attempt there we received a dish with hair in it. The manager did not make it right. On our second attempt we were told a one minute wait. The server returned and advised us it would be a ten minute wait. After the ten minutes was up (and a table had cleared) we were told we would have to sit at the bar because they couldn't accommodate us. We were a party of 3 around 1pm on a Friday, but they advised they were too busy. How in the world is this acceptable?... We left and will never return to this location. read more

I am absolutely outraged by the experience I had at your establishment this evening and have never been treated so horribly at a place I spend my money on a regular basis. I was enjoying a Saturday night at Chili's, in Matthews when the greeter of the restaurant came to the table and ask myself and the member of my party did we come to complain since the original drink I ordered for the bar was made with traditional margarita instead of mango margarita mix. First off I never complained in the first place my waiter got this issue taken care of in a timely manner and she was great. I stated I'm able to tell the difference between the 2 drinks, I was in the restaurant and had a wonderful experience by the waiter Ryan. The doorman during this evening was Larry and my experience was absolutely horrible today first off if he's the greeter he has no business being all the way back by the tables near the kitchen. He called me a bougie bitc* and said he doesn't care if I tell the manager of. read more

This was one of the worst experiences I have had.i work in one of the busiest restaurants in Charlotte, I will leave the name out to save myself.but that will show how I know what I'm talking about.i ordered a beer at the bar and told the bartender that I would be ordering food to go as soon as I sat down, and yes I noticed that the bartender had a section along with the bar so I don't blame him at first for giving his tables attention, but ignored me after I told him this and turned his attention to his other tables and bar patrons.my beer was completely warm and when I ordered my food and informed the bartender I was not offered a replacement beer or anything he just took it away as if it was my fault, and after that I kindly asked to speak to a manager after leaving a more than 20% tip so again leaving no reason to be treated like an inconsiderate costumer, I was approached by the manager with my food togo and all she had to say was here's your food anything else I can get for you? I only mentioned my warm beer and how I also am a server so not being a pain and she came off as she didn't care and I was in the wrong.there was no consolation as an unhappy customer at all, had I not been a server and understood the business I would've made a complete scene.but the way I was treated even telling the manager that I was currently in the industry makes me feel like this establishment does not care about their customers and as long as they make enough to pay their cooks per hour they are ok.so please if any type of upper management see this review I would love to speak to you and explain this situation, again based on my job being based on reviews read more