Checking in after leaving the Galley at the Marina waiting ten minutes to be served and still nothing. Came to chili's as I wanted a beer and burger. Was served a beer and order taken in less then 2 minutes and the place is much busier the. The Galley at the Marina read more

Follow up for my 12/16/2016 yelp review. Well I tried to answer to the chilis yelp feed back but won't let me go threw and send my comment as a answer back sucks I'm having a hard time reaching out to the business owner! Another down fall for chilis !!! Your more than welcome to message me on yelp but I will not go back! read more

We always have an awesome experience when we come to this Chili's. Patti is awesome. Great personality and great food. Will always come back for the food and to see her. Thank you so much Patti for a wonderful Chili's experience. read more

I had the best luch here. Nothing particularly special about the food, just the usual but I personally feel the luch staff is just a lot nicer then the dinner staff. I can see myself having lunch there again. read more

I used to work at a Chili's back in the day and I must say, they still have it. Food is always so so good. I had their new macN'cheese and boy was I glad I did. Our server Angel was really polite and attentive. Great job! I only wish I saved my reciept to do the survey but I forgot it. read more

Came here and got a classic bacon cheeseburger. The patty was juicy the bacon strips were crunchy they do a good job with the food at this location read more

Straight garbage with minimal effort is what my family received tonight courtesy of CHILI'S TO GO what a mess just WOW!! All they had to do was read the order nothing special was requested or required I'm wrong basic reading skills were required and that was a struggle tonight. Let me start by saying either the person that prepared our order is either illiterate , stupid or just didn't give a care tonight. The entire order was a complete disaster no bacon on the Chicken BACON Quesadilla it was dry as the Sahara, the fries had been fried into creation and beyond ooh and no Dr.Pepper on the ribs I guess they ran of of that ingredient. Why????? Are you folk adding new "creations" to the menu when you're still struggling with the old staples all I can say is DO BETTER CHILLI'S read more

Great service, excellent food. If you go for lunch make sure you ask for patty, she is the best.

The reason this particular location gets 5 stars is because of a young man that works there named Diego. The food is just ok, I wanted a $5 drink to go. This young man brought my order to me and I wanted to give him a tip because right from the start he was so pleasant. I thought I was giving him a $5 bill to give him a $2 tip. Well I accidentally gave him my last $20 bill. I got home wondering what happened to it, I only went to 2 places and I figured I must've given it to the young man I wanted to tip. I contemplated calling and nervous because I thought he wouldn't admit my mistake, well I was wrong. I called the store, and I explained what happened to the person on the phone. He said yes I am the one that you gave the $20 bill to and yes please come back and get it. That made my day y'all. I mean how many people would own up to it, when I got there he immediately came back to my car, returned the $20, but I gave him $5 tip for being so sweet and honest. Thank you Chili's for hiring this young man. He's an asset to the company and deserves a raise, also his parents did a wonderful job teaching him honesty. Thank you again Diego my new friend. read more

Service is horrible,, we ask for ketchup, he started to pick up other tables instead of bringing the ketchup... He didn't even ask how we want it our burger... He sees that our drinks empty he doesn't do anything... Sorry but fuck,, this place... read more

We arrived here this evening and left after 30 minutes due to a negative experience. Before we left, I spoke to a manager regarding the amount of time we waited and he didn't even apologize but just explained their computers went down. He wasn't sympathetic and acted like he didn't care to fix the problem. Two other couples received their food before we did so how is that our problem? The waitress gave the couple's food and drinks next to us twice. I hope this location gets their act together because we're never ever coming here again. read more

First impressions are key when you're in the business of customer service. Unfortunately I didn't give this place the opportunity to earn my business thanks to the hostess. Was not welcoming at all but on top of that what really got me was that the couple in front of us was told it would be a 10min wait. They decided to leave so I figured great!! 10 minutes wait for my wife and 1 year old. Well unfortunately for us I guess with a Baby it's 15-20 minutes. I don't think she realized we had heard her say 10 min to the previous people, so of course it bothered me and decided to just leave I don't have a problem waiting but when you tell me a longer wait I feel like you're not wanting to serve me and my family at your restaurant. So I drove home to Eastlake an extra 5 minutes and waited 20 seconds to be seated at the chili's in my neighborhood. Will not be going to this location until they take some training from the workers from the chili's in Eastlake read more

Chili's Happy Hour is one of the best I have been to, Great drink specials, Friendly Servers and the most amazing Ribs served with the spicy Coleslaw! ummm read more

Terrible service and now I'm so sick and so is my daughter! We should have just stayed home!

We decided to use our gift card on Thursday, August 20 around dinnertime. The entrance was filthy - the floors were grimy but we didn't have to wait long. The waitress was really nice and cheerful. I ordered a guacamole burger which was pretty good. However, I decided on a different side and asked if I could have broccoli instead of French fries and she said of course, no problem. But when my order arrived there were fries sitting next to my burger, no surprise though. I doubt if we'll ever go back until they do something about doing a better job on cleaning the place! read more

Fast waitress, but the floors were filthy and the door mat was so wrecked that I tripped on it walking in read more

Chili's - Floor mat that i tripped on wheb i walked in. Tisk tisk tisk. - Tex-Mex Near Me - Chula Vista, California

Went here for happy hour with my sister in law and was not happy at all. Although outlet server was nice the seating was way to cramped up . The people were loud and made it hard for us to enjoy our meal. Margaritas were great but food was very SALTY . The server was nice enough to take the Potato Soup off the bill because it was just horrible. Overall I hope they get it together. read more

Well as of right now there is a thirty minute wait but there is 7 tables that have been sitting there dirty for about 15 minutes now... we'll see how the rest of the night goes. read more

Don't order take out at 1 pm - because they send you thru the restaurant and you wait until someone comes to help you. That's not convenient

our Server Amanda was so tight! we didn't even notice our food took so long because she came and checked on us every chance she could I give her 5 stars! the hostess wasn't so friendly though but Amanda definitely made up for it. read more

I've been coming to this chili's for a couple years now . I always dine in the lounge for happy hour but I also order food to go 3-4 times a week after work. I ordered to go on busy nights and slow nights. Every time I come in to pick up my food or place my order a young gentleman named steve or steven is always taking care of me . No matter if it is busy or slow I noticed he is always taking the time to talk to the guest and ask them about there day. If the wait time is long he offers you a drink while you are waiting and will also offer to take the food out to your car even if you didn't order through curbside . Anytime you come in Steven or Steve always has a charming smile and greet that automatically makes you feel welcomed and want to come back! If I can give 10 stars I would ! read more

Food was cold then ask want to take it back and we said no why because the food should of been hot the first time it came out. She said she get a manager and never did that. And because I ask for a discount since gave us cold food , she had the nerve to say well that's why I ask u if she can take it back get a new one why would we take the food back and wait even longer again for our food that took long to even come out the first time and it was cold so the scecond time around can be the same cold. Never come here again so anyway after asking for a discount she decided to take off the whole meal. Still gets a 1 star for having cold food in the first place reguardless how busy the restuarant is should always have at least 3 people in back picking up food so it can get out to the customers who's been waiting over 30 to 40 mins for there meals. And never once got a refill until the end be didn't need one. read more

service was great in Chula Vista! drinks were great and the waiter was excellent. Food was excellent.

I always meet friends here for lunch when I am having business meetings in the South Bay. Love this Chili's , best staff and great food with good service. I recommend this restaurant to all my friends read more

I came here about four days ago after work with a good friend of mine. We ordered the 2 for $22 meal which comes with an appetizer and two meals. The food wasn't the problem and neither was the service necessarily. Our waitress was very sweet, so sweet that I didn't think she would steal money fro me. Her service was nice but it wasn't outstanding and as customers we weren't rude so I don't know why she took it upon herself to increase her tip. My friend and I split the cost and my total ended up being $20.06, now on a good day I'm tipping 15% or more for sure but this day I didn't feel my service was outstanding and I just didn't have a whole lot of money that day either so I tipped 10% at $2.06. A few days later, which is today, I get an alert from my bank as a new charge and it says $12.06. Now twelves dollars isn't a big amount of money so that's not why I'm angry. I am angry because that is very shady and cruel of a waitress to do. I've always heard of this happening which is why people prefer cash but I didn't think it would ever happen to me. So just a heads up be aware of the Tip Thief. If I remembered her name I would state it here but I don't. read more

Watched the hostess touch every piece of silverware,grabbing it by the end that goes in your mouth. All while playing with her hair, touching menus, and things of that nature. Pretty unsanitary and not to mention I was going to speak with the manager but at one point he was standing right next to her and didn't say a word. Guess that's just how they do business. Just thought you all should know. All I gotta say is that I'm glad I ordered a burger! read more

me and husband had a weird vibe, we had an awkward customer service and we felt like we were treated differently than others. For example: everybody else's fajitas were fresh and sizzling while ours was just warm. When our drinks were brought we did not receive a straw or utensils while all other customers received both straw and utensils. Husband felt that for what you pay to come and eat you would expect an equal amount of respect just small passive aggressive action. Their was however a different waiter that took notice and correct most details quickly which was appreciated. It's funny that we got seated away from the crowd and in the hidden section near the takeout with other colored people lol. Everybody gets a checkbook while we just get a simple receipt.... Food was okay though lol read more

My friend and her son were at this restaurant on 5/28. One of them used a debit/credit card and the other used a credit card. Yesterday both of their cards were charged-- one multiple times--at different places around San Diego. This was the only place they had been together this week and they both used their cards. My friend said she thought it was odd that it took so long to get her card back but they had been there before and knew their waitress. Please Be Careful. If it happened to both of them, there must be other people out there who this has happened to. read more

So placed a phone order for pickup. First off the guy who took the order has no phone etiquette at all. I placed the order and usually good phone etiquicy the person on the phone repeats order. Well he didnt. So i asked him to repeat the order. We get to the to go area the lady brushes us off and says go to the bar. Get to the bar its crowded and guy asked for my name. Gave him my name but he proceeded to help 2 other patrons asking if he can help them and their I.D.'s. So walked back to the to go area and told lady behind counter...she said oh i can help u here. Why couldnt she help in the first place? So get food....my order has beans . I strictly said no beans. She said well black beans. I said beans r beans. There were refried beans on em. She had an attitude and npw we are waiting for a new order.. its taking forever. Service sucks. People are talking and laughing. Its horrible! We shouldnt have to wait on someones mistake nor be charged for this service. I advise you properly train your employees for this will be my last visit at this location!!!!! Get it right read more

I have been to Chili's many times over the years, I even call it my favorite restaurant when I want something inexpensive but delicious. Today was the first time, out of all the previous visits, that I've had a bad food experience. My boyfriend and I went out for Valentine's Day and we ordered what we usually do, the 2 for 20 with the Texas cheese fries and the classic bacon burger. The Texas cheese Fries were delicious but when my hamburger arrived it was SO greasy. It was so bad that when I picked it up it fell apart and slipped onto the table! I was really mad but I decided to tell them about it and they handled the situation very professionally. They apologized, brought back another burger and even more fries than before, and the manager even came out to make sure our food was good the second time around. I didn't get to eat with my boyfriend, but I was satisfied with the way they took care of the greasy burger. Apparently it's because they toast the buns with butter or oil, so if you're worried about that then maybe you should skip out on it. I'm really happy that Chilis wasn't ruined for me because I was losing my faith! But good job to the staff and cooks for fixing everything, I'm very thankful! read more

I gave this a one star because the experience and the food were not great. Very disappointing. I use to love going to chili's! As a matter of fact it use to be my favorite! The reason the experience was horrible was because I was sitting at the bar just fine waiting for my food until a group of loud chili's workers sat next to me. Two of them didn't have chili's uniforms but you could tell they worked for chilis because every employee was saying hi to them and that was pretty annoying because they were loud just in my space. I get that it's a bar and people are bound to be loud, but when you have in your ear and just acting like they own the place when you're trying to enjoy your food is just rude. Also it was so u professional to see that there was a manager of some sort drinking at the bar as well! I was just in awe about that. On top of that going on, I couldn't even enjoy my food because the salad I had, was drowned in dressing and the appetizer I had (spinach white queso) was so milky! Not even like queso! So I had to send that back! And when I got a new one, the second queso was just as watery and milky and undercooked spinach! Like wth. So we just decided to take it off . And the bartender was kind enough to take it off. So that was a plus. Also I didnt like that the workers for chili's that were sitting at the bar next to me were complaining that they weren't getting their drinks fast enough, when Roa (i think is his name) was working in his own and taking care of customers. He was doing his job ! So the star goes to him. read more

I've been going to this Chili's for years and always given it the benefit of the doubt but this time they went to far. The hostesses are the rudest girls ever . That's why they don't wear name tags so you can't make a comment about then but the 2 there last night was a bleach blonde and a long brown hair with glasses. They had such an attitude. There were 8 in our party plus a baby and they said our wait was 45 minutes. OK so I said you can spilt us she said ok. Every one who walked in they told them 15 minutes. And they were parties of 4. After awhile we were the only ones still waiting, then they were seating every one who were just walking in. So I asked the manager what was going on and he told us they were waiting for a table for 9 to be open but I told him I told the hostess she could split us up then he said oh we can seat you now. We'll by that time we had already waited 45 minutes so our group just looked at each other and walked out. My point is if the 2 hostesses just stopped talking about us and they would have gotten the story straight and we would have been seated 30 minutes prior. I tell you the brown haired hostess is always been rude and they continue to keep her their. I rather go to the Otay chili's than deal with the rancho del Rey chili's. Awful very bad. read more

Bad service. We were never offered water, an add on was forgotten and the waiter never checked in on us. The food was decent but not great. This place used to be awesome about ten years ago but it seems the quality has changed for the worse. Won't be returning. read more

Lisa was a great server I been going this location for years and I don't see that changing anytime soon. Thanks for the continuous great customer service I always receive when I come here. read more

Very, very disappointed! Our food took sooooo long to be served to us. And when it finally arrived our chicken and ribs were very dry! We told the waitress but her response was, She didn't know why". Ordered the molten cake for dessert and it took so long to get here that I finally got up and complained to the manager. And he gave it to us free. Don't think we will return very soon here. read more

I've been to different chili's locations over the years and I have never been blown away to think I'd go back soon, or become a regular. My fiancé and I decided to finally come in to this location to use his birthday gift card and I am glad we did. I ordered a southwest chicken soup, and to my surprise it was tasty, spicy, and flavorful. I also got the pick any two fajitas, choosing chicken and shrimp (add $1 for shrimp) and once again I was glad I did. The fajitas were delicious, the chicken was cooked to perfection, tender and soft, so soft I was able to cut it with a fork without having to apply an excess amount of strength. The fajitas came with no side, but accompanied by sour cream, Pico de gallo, salsa (bland), guacamole, cheese, and three flour tortillas. Everything was really good, the only minus was the service, they weren't busy and our server had one other table if that, and he rarely checked on us, or mentioned the promotions they had going on. I was also bummed that they were out of dr. Pepper. From what I know, extras should always be kept and should be replaced if the soda runs out. Oh well, I will return. Thanks for not letting me down today chilis. read more

A nice sit in restaurant for a long day shopping of wood and tiles. Since it close to home depot , this is perfect. Few people are ahead of us in line but they are fast. Prices are reasonable. My favorite is grilled tilapia with mango sauce. Service is good. read more

We had dinner last night 745pm and I must say it was horrible to say the least all due to our server-Paco. He was rude, slow and unattentive. I can forgive one maybe even 2 of those things but he did not care, acting annoyed by our presence not just us but his other table seated directly across from us as well. Our food was to say the least mediocre and disappointing but that could all be chocked up to Paco's attitude. We were served no utensils for over 5 minutes, no napkins when he finally did come around he brought everything except utensils again so another 5 minutes and when I asked a question my meal was missing avocado (whole reason i ordered it) he told me I was mistaken and tried to walk away-I had already verified with the menu. It was a nightmare. I couldn't believe a server could be so rude and blatantly not care. We had to yell every request as he tried to run by our table not even stopping to listen. It was sons 12th bday he wanted dessert I requested a menu needless to say we left to enjoy dessert at another nearby establishment. We will not return and unfortunately need to share this treatment. I'm disappointed this occurred as the rest of staff was delightful and of all days. I left Paco $3 tip only because I didn't have exact change he deserved $0. I started a note for him but knew he wouldn't give a damn. Your staff reflects the chain his bad attitude infects everything. I would've spoken to a manager but like I said I didn't want to waste anymore of my sons evening on that situation and wasn't ready to get into it with Paco as he was very much defensive- I mean how dare we need untensils. Geez. read more

This place is a joke . The manager instructs the staff to stagger the seating by telling customers to wait 45 minutes while there are 10 open tables and staff standing around . I'm sure Chili corporates executives would love to know how much of their bottom line walked out the door on New Year day . read more

When arriving we were told it would be 30 minute wait. Upon 40 minutes passing we asked and were told 15 minutes . After seeing people who got there after us be seated before us the most upsetting thing was that the hostess never bothered to let us know the status of our wait or show any empathy because we had 2 young children and an elder mother not to mention I was in a wheelchair . I got to say poor customer service and missed opportunity to be better. I'm never going back . I was just disappointed in the hostess way of talking and lack of caring that we just left after having waiting for so long after been lied to about our wait time . read more