So I guess I'll join the ranks of unhappy customers to review this location! Got a text alert at 1000 this morning about their Natl Fajita Day special. Waited all day to go here and when we arrived at 7:10, we were told there was a 20-30 minute wait. After waiting for 10 mins, I realized I had forgotten my oncall pager for work. We informed the hostess that we needed to run home real quick but to keep our name on the list and that we would be back. She confirmed my name and agreed. When we arrived back at 7:40 we were told that they were no longer seating tables because they were closing early (8:30pm) tonight. I explained the situation and that our name was already on the list. The server said she would have to get the hostess, who then told us that her manager told her she could not seat us despite the situation. Needless to say, we will not be back! Customer service at its worst!! BTW - Both Yelp and their website say that they close at 10pm, because we checked before we went. Anyway, we are enjoying fajitas and margaritas across the street as I type this. :) read more

Let me start of by saying that I like chili's and we like this location, but today they lacked a lot of communication. We went in around 6:30 and put our name in and were told it would be a 25-30 min wait and would get a text( which is normal), well we were getting close to the 25 min mark and decided to give them a few minutes. Well 5 minutes passes and we still didn't get a text. My husband decided to check the waiting list on line and we were still 7th in line. We looked inside the restaurant and ALOT of tables were open, so it didn't make any sense why we were still waiting. I decided to go inside and ask when we're going to be called next, WELL it turned out the reason why it was taking so long was because the kitchen was backed up and the hostess was like we will get to you as soon as we can, didn't give us an estimate of how long we would be waiting. Finally after waiting for like 45 min we got our table. We decided to order fast sense we knew the kitchen was backed up. They took a while to bring out the chips but we understood the reason. We finally get our food after about 20 min wait. My food which was wings came out fine but my husband's chicken tenders and fries came out cold! He sent them back and they were nice about it. Everything was going well until we asked for the check, normally when your food comes out cold out of courtesy the manager takes it off or offers a discount. Well we were told that the manager took off the tenders (which he had) but when we checked the bill he still add the tenders again. So WHY tell us that they took off the tenders if they re-added them again. Just didn't make any sense. Overall not a really good experience, but it is was it is. Rant over!! read more

Not really impressed. I usually order to-go. They never have my order ready when it should be. The portions are weak for the price paid and the quality is pretty poor. Asking for them to run coupons or discounts is like pulling teeth when you have to wait an extra 15 minutes while your food gets cold sitting there while someone locates a manager. More distinctively remembered- the food was all carelessly thrown in cheap styrofoam containers that were melting from the heat of the hot food... the food that WAS hot until having to wait 15 minutes for a manager then the drive home. Applebees has legit quality plastic containers for to-go food. Why doesn't Chilis?? One thing I ordered was a side of grilled asparagus w/ Roma tomatoes & garlic. Sad presentation & portion for almost $10 of a charge! 4 weak, skinny, stringy strands of asparagus w/ 2 tiny bite-size cherry tomatoes and probably 10 pieces of garlic just thrown in a giant styrofoam container. I like garlic, but it was majority of garlic that I paid for. I could have gone & bought my own ingredients for half the cost of what this was. I can't say anything else I ordered was worth it, either. It is like they bank on no one checking to-go orders before they carelessly throw tiny portions in crappy boxes. For the price paid, it was a ripoff and not worth it when it came to the quality of the food, either. And when you are offering coupons/discounts through email, those should be honored with no question, not having to make customers wait 15+ minutes to find a manager to approve what your company is marketing to begin with. The least they did that was good was throw in an extra side of queso. Had it not been for that gesture, I probably would have left the food and asked for a refund. Please get your act together. I went to Applebees as an alternative and they blew Chilis out of the water with service, portions, quality & price. read more

If you want excellent service ask to be seated at Mariah's table. She's fast with everything you won't be disappointed. Food was great service was exceptional. read more

My favorite restaurant, service is good, I go there for baby back ribs and they're delicious.

Three people asked if we were helped. None of them actually helped. I finally got my name on a text list, after losing several tables. Very frustrating. There is no indication of how you are supposed to get in queue for a table. Really got upset when the lady said she would seat me right away, then the next one said 15 minute wait. The lady that said she would seat us right away just ignored us. No not coming back. The food is not good enough They have only service to offer. read more

In my own mind, I have something of a three-tiered system. For restaurants that try to be top quality, that's one tier. For sit-down chain restaurants, that's another tier. And then for fast food restaurants, that's another tier entirely. Yesterday we ate at this Chili's; that would be a tier two kind of place. For that tier, they have to beat Denny's. Chili's manages that very well. Yesterday, I had this soup that was new to me, a sweet corn soup, which I found to be excellent; I followed it with their standard bacon cheeseburger, which they overcooked a bit. Edible. I'm not fond of their french fries, though. I think that they taste like they'd been frozen and then fried. Overall, for me it was a good experience. OTOH, my wife wasn't at all happy with her sandwich which consisted of steak in a pita roll; her meat was burned. Comparing to Denny's, this was much better. Comparing to the meal that we'd had the night before at a gourmet restaurant, this was much worse. So, there you are. read more

Good food and good service. Ordered the Cajun Pasta with Chicken, the chicken was sliced so thin, excellent job.

I'm a regular of chili's but not this location it was actually my first time there. We went at opening and the waiter forgot our appetizer we had to flag someone anyone down for a drink... It was busy but not that busy.. The service was awful. I'll stick to my regular location from now on. read more

Who charges over $8 for a margarita and only puts in 1.25 ounces of tequila???? CHILI'S!!!!!!!!! I ask the bartender because the last time we came I did their table survey and mentioned how weak their drinks were. So tonight before I ordered tonight I ask. Guess I will be drinking water tonight! read more

Food was just ok. Waiter was awesome!! Wait time was almost 25 mins but the bar is open seating so that was prefect for us. Be careful about the table games. THEY CHARGE YOU IF YOU PLAY ANY OF THEM! read more

Had lunch here yesterday around 3, every thing was fine. Myself, my husband and 4 year old daughter were sat at a both right behind the host stand. The service was great and the food was great at first. My husband ordered the new chicken strip meal with blue cheese and buffalo sauce. It was cooked well and was crisp. Except it gave him food poisoning, BEWARE OF THE CHICKEN STRIPES. Most of the night and still as I write this he is in the bathroom sick as can be. I'm just greatfull our daughter did not try any of his food. This a really disappoint because we go to chili's about once a month as a treat for our daughter. But now it's not worth the risk of getting sick. read more

When did they get tablets to browse the menus and for payment? What I found strange was the fact that the server was trying to promote unlimited games for I think 99 cents? What happened to the gold old days of having good conversations instead of being tied to technology. The water was pretty bad. We had to order an iced tea to get the taste out of our mouths and even then it wasn't great. The food was mediocre. My go to dish, the country fried steak was overcooked. Our server didn't come by at all to check on us. Was kind of glad we could just close out the bill on the tablets, pay and leave. I don't think the staff would want to hear how unhappy we were overall with the food and lack of service. read more

We have dined at several Chili's restaurants and the visits are always just average..... We are never disappointed, but we are never blown away either. This visit was no exception. I was very happy with my meal and drink, the Mr thought his was just so so. He had the Chicken Ranch Sand which with Avocado added. I had the Smothered Smoked Chicken Burrito and thought it was very delicious. It was also huge and I took half home and it heated up great the next day too. The berry margaritas are really great too - I ordered the Triple Berry this time and on another visit the Pineapple Blueberry - both really great. And just like other reviews you will notice I only have pictures of the drinks..... I dig right into the food when it comes and forget photos! Sorry read more

Chili's - Pineapple Blueberry Margarita - American Near Me - Goodyear, Arizona

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My daughter and I went for dinner at about 8:30. We were promptly sat and then just as promptly forgot about. A Waiter served food at tables near us on both sides. After about 15 minutes a party of six was seated and they were placing their order and we were not even offered drinks. I told the hostess who sat us three tables away from her station that we were still waiting. She obviously didn't remember seating us and she had only sat one other table during the 15 minutes. She said, " I will tell them." We waited a little longer while the hostess spoke to someone near the kitchen (them I suppose). We still didn't get service. I admittedly didn't wait much longer, maybe 3 to 4 minutes. Twenty minutes is a long time to sit in restaurant without so much as a glass of water or even a word. If they were just too busy, which didn't appear to be the case, then a word would have helped. They just walked by us like we were invisible. So we got up and left. I will say the service is atrocious. There is not an acceptable excuse for ignoring a customer when service is your business. I can't comment on the food since we didn't get any. read more

Upon first arrival we noticed Brooklyn and her magnificent hair! Our server Michael was handsome and polite. We started off with the caso dip and chips. SO very delicious. read more

It's Chili's I didn't go in with overwhelming expectations but we were hungry and wanted something quick. Service was very slow, food came out a bit cold. It felt like it was sitting on the warmer for a while because the food was cold in the middle but the plates where really warm. This was especially surprising since there were 2 people working our area but only a few other tables had anyone sitting there. Overall we won't be back, but in all honesty it's not a regular stop for us anyway. read more

Sad, very sad. I live a block away, so I frequent this chilli's often. Every time I get more and more disappointed. The food is subpar and the staff is just about awful. You spend majority of your time here being ignored by your server and forced to wait over 20 mins just to get a water refill. Sad to say, but I won't UPDATE: we came back in just for soup and salad, we've been here over an hour!!! Doing what? You guessed it waiting. We waited 30 mins just for her to come back to the table so we could pay, because they're kiosk at the table never work. I dont know why I came back, I thought for sure they couldn't ruin soup and salad. read more

This place is kool atmosphere but I must say. If you get the chance to have Taz as your bartender/ server. She made it awesome. She had the best personality I've seen. Was helpful to everyone's needs. She accommodate every single customer in the bar area and hustled to help server's to. Thank you Taz for making our night fun and entertaining. read more

Great food nice atmosphere! A good chill place for my family to enjoy. Service was good and waitress was nice. I will definitely return in the future. read more

Chili's - Smokehouse Combo with chicken fritters, ribs, smoked sausage, fries, garlic bread and corn on the cob!!! Freaking Awesome!!! - American Near Me - Goodyear, Arizona

Service was horrible!! Restaurant was VERY dirty! I eat here 5-6 times a month... different one over the valley.... this has been the worst! :( read more

Arrived with my daughter and 4 yr old grandson for lunch at 1:00. Stood waiting for the hostess. When she arrived she acted horrible informing us that we would have a 30 min wait because there was a party of 40 in the back. We glanced around at empty tables and no one else waiting. No apology from her or offer to seat us at the bar. We left. read more

"MEthinks not?" NO!! I KNOW NOT!! This Chili's will not get another dollar from my pocket. I have given them 3 and 4 chances and it NEVER gets better. Every meal has come to me cold. The drinks.....BAD. Even desert sucked. I am a very fair person and I have given them the last chance. The service is even lacking......the servers spend more time playing with each other rather than doing their jobs. It is more than frustrating to hear that your food is up and they are giggling about the GREAT time they had the night before in the club's bathroom with some random guy. While I enjoy a great "club bathroom sex story" like the next girl....I would prefer that I had hot GOOD food while I am hearing about it and trying to explain to my 10 year old that it IS NOT OK to do that!! LMFAO!! Again.....don't waste your money, time, or taste buds on this particular Chili's.BUT!!! If you are looking for a good time story and cold ass shrimp this is the place for you! read more

Almost everything was great and enjoyed workout issue, waiters and waitresses always had refills on lock, and the food was made exactly how everyone ordered it. Some new things I've never seen before like tablets with free games on them for kids were at the tables. Over all a great restaurant experience, my family knows we can always count on chili's to deliver. read more

Chili's - Chicken crispers my old and true favorite - American Near Me - Goodyear, Arizona

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Disappointing customer service with Judy the manager. After getting home with my to-go order we realized that we were short an entree. Called to let them know that we were short our 1/2 each of ribs and that I was headed to pick it up. Once I got there Judy, the manager, asked if I had my bag of food with me. When I replied I didn't, and that I left it with my family to eat dinner, she said "well, we don't have an extra rack of ribs here, are you sure you checked the bag?" Pretty much insinuating that I was lying about $12 1/2 rack of ribs. Geeezzz, let see, missing dinner with my family only to drive 5 miles away (for the 2nd time) to "steal" some extra ribs. She acted like she did me a favor to refund my bill on ribs that I didn't receive and never even offered to replace them for the inconvenience of it all. Will NEVER eat at this place again. And to top it off - this was all happened after I pointed out a hair in the container of our salsa when picking up my original order. $12 worth lost future business?! Horrible customer services by their "so-called" manager If I could rate them a ZERO, I would. read more

So disappointing. Ordered delivery. Food was cold, tasted like it has been sitting around for awhile, opinion rings congealed. Ordered chips & salsa but they forgot the salsa - just gave us a bag of chips. Paid over $50 --- $ 20 was for delivery, service fee & tip for terrible food. read more

Clean, Friendly Servers & a great Lunch deal. I ordered soup & half sandwich... The food came out rather quickly, which was nice since I only have a n hour lunch. It was a bit slow, but maybe it was just because Thanksgiving was around the corner. read more

Compared to other Chili's, I think it deserves 4 stars. Then again, I haven't gone to a Chili's in a long time. I saw a sign as I was walking in that they've made changes to the decor. Looks nice!! Chili's food in general compared to other foods? I gave it 3 stars. I've never had chili from Chili's so I thought I'd give it a try. Meh. We got their 3 appetizer as well and it was yummy. Overall, I'd say if you like Chili's, I think this one is great. If you are a Chili's fan, you're not missing out. Simple as that. read more

Irregardless of the Chilis we go to the food is delicious, hot, & the staff are always very pleasant! Guac. Is def. fresh! I really don't know why Applebee's is still in business with Chilis in business! Btw the guac. Burger & sweet potato fries is the business!!!! read more

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Usually it's pretty well to sit in the bar, but with this COVID virus it hasn't been good to Chili's. This is the second time I have put my number down to never receive a text about a seat. So they had me waiting well over their said time for a single seat at the bar that was empty. I called inside no one answered. I looked again at the message Chili's sent, stated I could look on YELP for live seating, nothing to be found. I ended up leaving. Poor service. read more

We just went there for lunch, normally they are great. Today it wasn't too busy but we sat and waited for our server.... and waited.... and waited... just gave up and left. Ridiculous. If you don't want business fine we'll gladly start going elsewhere. read more

This was once one of my favorite restaurants. But sadly the food has gone downhill. The buffalo boneless wings are the equivalent of frozen from the grocery store. The guacamole was horrible and my trio appetizer platter was anything but appetizing. My son had a salad that was completely haphazardly thrown together and was more like a side salad than an actual entree. It is disappointing what has become of this establishment, as it was among the first of restaurants North of the 10 on Litchfield in Goodyear. read more

The app wait time does not reflect the real wait time. Checked in at the correct time. Was supposed to be 1st in line. The "Hostess" says oh no that doesn't work. You are first but It's an hour wait. read more

Did not get the chance to eat. Was giving a 1 hour wait time to be seated. Walked in after waiting for an hour outside only to be told they had to clear the wait list due to some health code issue. That was very irritating atleast call the guest to inform them don't leave them sitting there waiting. read more

I can't express how upset I am with this eChili's. Me and my GF been going to Chili's for a long time and decided to order curb side during these hard times to support local restaurants. I order the sirloin steak with broccoli and the steak was over cooked and the broccoli was raw. My gf also order 4 PRESIDENTE margaritas to go which was the worst mistake. They gave her 4 bottles of Sauza liquor instead of presidente and two bottles of Brandi and only one tall cup of margarita mixer which was barely enough for two margaritas. So we decided to call in and speak to a manager and the manager was not trying to assist in any way. My gf was trying to be reasonable but the manager kept and making excuses or rebutting everything she had to say. One of his answers was"well we put ice in our margaritas" yeah! no shit sherlock ‍EVERYONE does. It was obvious he wasn't trying to help so my GF hung up on him. It's very upsetting because we even tipped over 15% knowing these are hard time for a lot of people in the restaurant industry. I can keep on ranting but I think who ever reads this gets the point. I hope this message gets to the right people. Stay away EVERYONE! read more

We're from out of town, and decided to walk here from our hotel. The food was good. I had the Santa Fe burger, and it was a great combo of ingredients! The onion petals were crispy and had good flavor. The waitress was friendly and helpful. No complaints. read more

I went to this location at 3PM on a Thursday to grab some food and do some work while I was waiting for my next appointment. In order to do a little work I needed a booth with a power outlet. I went into the bar and they said that the only table's with an outlet were in the dinning room. So I went to the host/waiter and ask for a table with a power outlet. I was then told that there wasn't a server in that section so I couldn't sit there. I said that I needed a plug for my computer and that is when I was told that I would probably need to go somewhere else because they can't help me. WOW!! I was surprised they didn't want my business considering there was only like 4 tables sat in the whole restaurant. So I went to Majerle's instead. read more

Avoid this place at all cost. Rude hostess. Treated poorly she insulted us and made us feel like dirt. Never in my whole life going out to eat thousands of times. Save yourself avoid this location read more

Stopped Saturday mid afternoon, not super busy. They said 5 minute wait. Started looking around tables not bussed stuff on floor not very appealing if hungry. We turned around and left, whoever is in charge of this restaurant needs to open their eyes. Won't be back for long while. Hire some help. Wonder what kitchen looks like. read more

Very disappointed with chilis, I had to scan a code to see limited menu on my phone. How ridiculous is that, give out paper menus like a lot of places do. I asked for no mustard on my burger and it had mustard on it. I had to wait forever for a new bun that had no mustard on it. Our waitress was no around , when I got my soda I felt like it was a drive by, she flung it on the table and kept going. It was not busy at all. Very disappointed with Chili's read more