I love this chili's. I lost my father in August and went here to have a beer. My sister, mom and me had lunch and some drinks our waitress went above and beyond for us. Yesterday we went to have some happy hr drink and eats and the same waitress helped us and remember all three of us. She was one of the two working the bar area and she ROCKS! Great food great atmosphere and OUTSTANDING customer service... even when she was being disrespected by this table of disrespectful asses! Kindness is hard to come by now a days! read more

Said there was a wait. Restaurant was 20% full. Ribs seemed like they were cooked few days before. Tasted off, rubbery, way too much pepper (coming from someone who likes to over pepper everything) coleslaw was over peppered (again, gross amount) fries were borderline cold/ lukewarm, Texas toast was basically frozen Texas toast level at best. Didn't get any refill on water at any point. Quesadilla had No brisket was jalapeño and cheese. Metal tray was so warped each end was sticking about 1.5 inches off the table. Very wobbly to use. To top it off, here is the kicker, THERE WAS A LIVE COCKROACH IN THE HALLWAY BY THE BATHROOM 10/26/2022. GROSS!!!!!!!!!!! Will not be returning or ordering ever again. read more

Well, I can't say I will return to this location after my experience. Customer service & common etiquette seems to be a foreign subject to the employees here, especially the "manager"! First- while the hostess taking my to-go order on the phone was very polite... she forgot to hang up. I thought what I had heard was her attempting to ask me one last question before I clicked "end" on my end... unfortunately, what I heard, was the hostess in full blown gossip session w/ another employee in a pretty horrid manner! Not only did they have NO problem speaking ill about several tables of patrons currently dining, in their requests for BASIC items entailed as part of the job for being wait staff, but the abundance of profanity & ugliness included in this bash-session left me hesitant to want to show up to pick up my food! I understand I ordered late, but it was not close of business. I specifically asked when I called to order if it was still OK to place an order 1 hour before closing- they said "of course!" There was no hostess @ the stand when I walked in (15 min later). The sign said "please wait to be seated". Well, I didn't need to be seated, it was a to-go order for pickup, but there was no sign directing to-go orders to a different location. As I stood there for 10 min waiting, I noticed the table that seemed busy, full right NEXT to the hostess stand was actually a table of 7 employees! Every one of them disregarded me as I stood there waiting, until FINALLY, 1 abruptly looks at me & barks, "we aren't seating anyone now. If you need to pick something up, you SHOULD be at the bar!" Wow... how the hell was I supposed to know that?! It was 9pm & half the tables were still occupied but there was no hostess to direct me! The young lady @ the bar was nice enough. But, opening 1 box to "verify" the order was correct, when there was 3 boxes, total, was obvious she was preoccupied & didn't have the time to deal with my "inconvenience". She kind of made that clear when I went ahead to open the other 2 boxes & check while she ran my card... "I JUST verified your order!" Yeah, kind of... excuse me for wanting to make sure everything was there & accurate before I drove all the way back! And I kind of PAID for it to be accurate/verified. So, I guess what topped it all off was the "manager" & entire way the staff @ this establishment reacts towards & treats their customers. I turned around to ask if I could give my phone # to collect the reward points on my account. I was abruptly told, "too late, you already paid & the transaction is closed!" Well, I just spent over $40 for dinner being brought back to some of us who are working double overtime & really just wanted a good bite to eat on a much needed break... it would have been nice to collect the points so the next time we could all enjoy free chips & salsa to share! i don't see why it would have been an issue to pull my account up & add the receipt confirmation for the points after just giving them decent business AND a tip even after the way I was acknowledged. Turns out, the "manager" I was directed to speak with was one of the 7 employees camping @ the front entrance table who entirely disregarded me then proceeded to bark directions @ me when I first arrived. Do you assume he was much help?Why even bother to bring up the phone call malfunction, either?! Nevermind 3 stood blocking the walkway & did not budge as I tried to maneuver around them w/ bags of food in both hands attempting to exit. I can't say I am eager to return to this location. I understand I came in close to the end of business. But there were still a good portion of other patrons just beginning to place their orders, dining in! So I feel like it is piss poor customer service to expect patrons to automatically know they need to go to the bar for to-go orders after standing @ a vacant hostess stand w/ a sign that says "please wait" when you first walk in, & then having a table FULL of socializing employees entirely ignore you standing there until the "manager" decides to bark @ you to find the bar. And then you get criticized for checking the remainder of your order that was not verified beyond opening the first box, all while being denied points for the money you spent after having to also listen to employees bad-mouth other patrons in an explicit manner after initially placing your order. Just, WOW. I worked as wait staff in customer service years ago. I'm not oblivious to the job. But I certainly would NOT have had a job had I practiced any of the antics I experienced this establishment's staff partake in this evening. Applebees is just down the street... seems like they may be a better option next time around! At least until this location gets some etiquette training for their staff. How I was made to feel upon arriving/exiting (the entire duration of being inside), before having even had the chance to eat any of the food, already left a sour taste in my mouth. read more

I love this Chilis!! Always good food and great service!! We love the chicken enchilada soup, the fajitas, the burgers, the salads, the trio and almost everything!! I do have to admit don't get the steak. Oh a fair prices. read more

I came in today and when I saw all the other guest complaining about the wait time it was upsetting. Other people need to understand that this restaurant and every other restaurant you go to will have a wait. It's not like anyone is applying for jobs because they're more comfortable with unemployment. So if you are the type to complain about wait times and some stuff being slow/late, your best bet is to eat at home! read more

Great location. The restaurant is clean and the staff is friendly. The appetizer selection is great. My favorite are the wings. Burgers and fries are also delicious. Burgers are huge. read more

The Hostess was very rude in letting me that I could not wait to be seated sitting inside. "You have to wait outside." I'm sure the manner in which you relay that message is not controlled by management but you might want to ensure the first person customers meet in your establishment is using the language and empathy you would expect and hope for. That did not happen and I was not going to wait outside in the wind. read more

We arrived for lunch around 11:30. The place only had 3 other tables with customers, very small groups. There were 4 adults, 2 children, 1 baby in our group. Our waitress was very quick to ask us what we would like to drink. Our drinks were served promptly, however after that our prompt waitress disappeared for over 10 minutes before seeing if we were ready to order. We placed our order and waited over a 1/2 hour before the two kids meals were brought out, and to top it off the food was not hot. We then waited another 20 minutes for the 4 adult meals. The fry's were cold and the chicken tortilla soup was not very good. How we can not blame our waitress for the slow preparation of our food as she was very attentive after we ordered by keeping us filled on chips and salsa while we waited and waited. Food was about a 3 1/2 star waitress 4 and wait time a 0. read more

We are a party of 3 who are at the surprise arizona location. The hostess said it was a 45 minute wait becuase they are allowing the kitchen to catch up. Currently there are 7 tables open. I asked for a manager and she confirmed that she was more concerned about giving customers excellent service while having 30 plus people having to wait even to be seated. Now from a consumer point... seat us offer us a beverage. Now we are sitting at the bar spin and our waitress says she cant help up becuase there are 2 other parties she has to help first.. This is horrible customer service. For a person who is diabetic who needs to have some decency and good customer service.. Chilis has failed in managing their staff, they way they communicate with their loyal customers. This was the worst of the worst I have ever experienced in any hospitality industry related place. read more

Wife and I strolled over here last minute to take part in their happy hour. It's til 7, so we didn't need to rush like we did getting here at 530. Came for the appetizers but I enjoyed a tall $5 cold beer and her a water. We were greeted & seated right away by their friendly staff. Service was tops and our food was very good. Loved there boneless wings and sauces. All told the bottomless chips and salsa, tasty southwest egg rolls and the yummy wings with my beer was a very reasonable $22. read more

I paid a dollar more for avocado, I can't even eat this grilled cheese and avocado because the avocado is old!!! What a waste :( and cold fries too! (I got this to go order) So disappointed read more

Chili's - American Near Me - Surprise, Arizona

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Service was pretty good but my husband got the crispy firey chicken and it was so hot it made him I'll. He eats hot food all the time. He mentioned it to the server and asked what kind of pepper it was and she just laughed. There should be a warning when something is that hot. It could kill you. read more

Chili's Surprise to decline relative to a few years ago (pre Covid). Salad served with brown avocado, coleslaw with such little dressing was basically cut up cabbage, broccoli served basically raw and to top it off out of enchilada soup. read more

I have not eaten here yet, but was so touched by the manager Tim's chivalrous action I had to put in a note. I had a flat tire nearby and quickly parked in the Chilis lot so I was safe for the AAA driver. It was in the mid-morning so the restaurant wasn't open yet. Tim came out to check on me, assured me that I wasn't in the way and generally made my day. He offered water and if I needed anything to come inside. He even offered to change the tire if I hadn't called AAA!! What a gentleman. THANK YOU!! read more

Decided to visit chili's; haven't eaten there in quite sometime. The service was great , our waitress was very friendly, she checked on us multiple times throughout the meal . The food was outstanding; I had the spicy shrimp tacos ; they were delicious. Definitely recommend! read more

So my daughter has gone here before and suggested I get the Southwestern egg rolls. Since she was going to go pick up food. I dig in with my 2 year old and notice there is food in my ranch. So I think maybe we did it, so I open 2 others not used yet, and there is food in it. So I guess they decided to give me someone's double dipped ranch, thanks Chili's, and then we wonder why we get sick. That is nasty. read more

If I could give 0 stars I would! Tonight was the worst experience at this location! We were told it would be a 20-25 minute wait while we counted 7 empty tables. When the manager came out at our request she explained that in order for our experience to be pleasant when we sat, we needed to wait the time. That makes no sense! You allow patrons to have a negative experience while waiting? We sat in the bar area and got terrible service from the server! She didn't want to take our order until she put in two other orders! We left! I will never come here again! read more

Ordered food during my lunch. Got a text saying that my food was ready to pick up. Arrived at the restaurant for my curbside order two minutes later and checked in. Unfortunately for me, I guess curbside order means I still have to walk in to get it. Waited in my car for an extra 15 before seeing another curbside customer go in and get his food after waiting longer than I did. There was even though a worker was just standing doing nothing in the Togo section staring at me picking my food up. When I arrived back at work everything was cold; except my cold food, that was warm. Also love a watered down drink. Next time Chilis, if you don't offer curbside pickup, don't let it be an option. read more

If I could give them a negative review I would! Management is a joke, the will toss you in a second. They don't care about there employees or there guests. Employees don't wear masks and gloves. Your food will be touched with hands when who knows have been washed next. They had rude and disrespectful I would not recommend this Chili's at all! read more

I came in during lunchtime today, had friendly staff from the waitress I believe her name was Courtney to the gentleman who brought my food unsure if he was the manager or another employee. Food was fresh, delicious, and timely, even though the place was busy. read more

I waited an hour for my entree turns out they never put it through the system. My whole table got their food and finished by the time we got the attention of our server. Terrible customer service... read more

Been here for lunch a few times. Today was exceptionally disappointing. We asked to be seated in a location with a little more privacy, suggesting a table. After the hostess seats us, we wait for 5 mins while servers buzz around all the other tables. My friend decides to go up to the hostess area to let them know we'd actually like to get served in this century. We order the 'Bottomless Soup & Salad'. It comes with bland tortilla chips & some decent pureed salsa. The tortilla & baked potato soups are cream based, so it's pretty rich. The house salads are ok but nothing to brag about. The best thing about this place was our assigned server Jeff. He was extremely apologetic about the 'rocky start' as he called it. Our food came out within minutes of placing our order & I think he checked on us @ least 6 times. We really appreciated his effort despite the food quality. read more

This is my second time here in 3 months with my girlfriend. The service was pretty awesome this time but the food was totally crap. They burnt the crap out of my hamburger and when I told the server she said that they thought it was before they brought it out. I asked why did they bring it out? She said the cook and mgr said to do so. Well I had her take it back and I said no to getting another one. The manager did come out and take it off my bill but was very non chalant about it. Just left a bad taste. The server was awesome now. On another note they have like little iPads that you can order desserts and alcohol with or at least refills of your drinks. You can also play games and pay your bill on it. That is pretty cool read more

Our experiences at this location have been consistently better than the review from last month. Lucky, I guess! We have a family of five, and rarely have to wait more than a few minutes to be seated - lunch or dinner. Lately, of course, this is not a suprise - this one doesn't do the business that it used to, since the economy went down. Anyway, the hostess is always nice; the server is never the same, but always very courteous and friendly; and even more important to my kids, our food is ready pretty quickly. I don't think I have ever had to wonder what the deal was, while at this one. Other locations, oh yeah. Three stars because the service is always good and the food is decent for a chain. But it is still a chain restaurant, and we never expect anything more than what a chain restaurant can offer. read more

Bar Review only! Mon-thursday: all day happy hour on beers and well drinks. Free chips and salsa in bar area... Sign up online with Chili's to get coupons. We had to buy a entree, but got an appetizer for free. Also got good service in the bar area. read more

Over the last few weeks we've tried three times to eat here. Half the restaurant is empty with many open tables and they always tell us there's a wait. The hostess today was on the rude side not friendly at all, said we had to wait 10 minutes. Plus the last time we ate here the food was not as good as the Chili's by arrowhead mall. I guess Chili's is no longer an option in Surprise. If they are that understaffed I think the management should do something to make sure they get enough people in there. read more

Typical chilis... Except this ones service is lacking... For some reason every time my family and I come it either takes forever for us to be greeted when we sit down or when we walk in we don't even get greeted at all. The good is alright nothing amazing but it Is for the most part good. We enjoy the all day happy hour on Sundays. read more

The service was atrocious. We didn't see our waitress for nearly 10 minutes after we were seated. It was another 10 minutes before she brought us our drinks (water, is that so difficult?) and then about 30 minutes before our food came out. The food was good. We wanted to split our bill but couldn't do it on the electronic thing on the table because we didn't want 50/50 and that was the only option. There was also some weird 99 cent charge that she said she would take off. After waiting about 10 minutes, we gave up and split it 50/50 including the stupid 99 cent charge for no reason. I will never, ever, ever be back. We were there nearly two hours which is completely ridiculous especially since we are both fast eaters. Terrible. Just terrible. read more

Michael - our server Was the best! He was prompt, kept our drinks full without us asking, connected when he saw a need, food taste good, and the best part he did it with a joyful smile. read more

You can rarely go wrong here. Love the chips & salsa! Have become a big fan of Boneless Buffalo Chicken Salad! read more

Disappointing service. Servers, hosts, and every worker I saw was rushed and pushy. Never deferring to guests when walking aisles. I understand being timely, but leave the pushiness back of the house. When you are on stage, play the part. Exceptions to the above are Jason and Jennifer. Both understand the art if service. Both are attentive and friendly. Food was amazing as always. The new fresh next menu is terrific. read more

The steaks are a joke. Years ago I would order the cajun ribeye medium rare. The steaks are now so thin that no matter how you ask for your steak to be cooked it will be well done. read more

Never received our food. Worst ever. Do not waste your time as they wasted mine! Not worth a star. Attempted to place an online order twice it did not go through so I called this location nearest to my home. She tool my order said it would be ready in 10 min. I get there and stand in front. 4 employees see me and turn away. No one acknowledged me. I walk around the bar slowly to find another register on the side for on the go orders. There's a female staff member there. As I walk over she walks away. The bartender doesn't acknowledge me & clearly I'm lost. I wait 3 more minutes it's now 15 minutes after I placed order. An employee sees me! She tells me I need to go to the bar to pick up my order. Great. I sit myself at the bar and wait for the bartender to be told that I'm picking up an order to which she finally walks my way and says oh hi how can I help you. ? Really. She then looks into the magical computer & sees there are no pick up orders. Grand. She asks me to wait (cause apparently it's what customers do best) she walks back to the other girl who tells her she remembered putting the order in but - wow - it's not in her magical computer either! She walked over to tell me this and after a moment of staring at me asks if I "want them to put the order back in?" I asked for the manager (Jimmy) who took 2 more minutes of my time and then came over. Gave a generic apology and I then wasted his time explaining what transpired. Regional manager will get a call. Chilis will get an email & Special Olympic fundraiser will not get their 15%. 15 minutes wasted. Hungry kid. Good night. read more

We have been here a few times, and what can you say? Food is ok, service is up and down. It does the job, Chili's is no where close to what it use to be! It was my favorite place years ago, but other chains have past it since. read more

We had a big lunch and just wanted some appetizers. I think the menu got a little longer since last time I went to Chili's. It was a cold night so everyone ordered the Chicken Enchilada Soup. This soup way too salty for my taste. Apps were the typical bar food. The service was really lacking that night. There are so many nicer restaurants around this area. I usually enjoy Chili's restaurant, but this one was at the bottom of my list. read more

I order here alot for takeout, they always get the order right and done quickly. There food is very tasteful. Our favorite is the bacon cheeseburgers, always done just right! I would recommend! read more

It's not often I'm off on a Friday afternoon to enjoy Chili's lunch menu. This was our first time at this location, normally we dine at the location on Bell and 7th Street. I started off with a bowl of their Southwestern Chicken Soup and it was awesome. Just the right amount of spiciness combined with a hearty portion of chicken and vegetables. My bf started out with a side salad, it a little on the small side but all the vegetables were fresh. I ordered a chicken sandwich on a pretzel bun and requested BBQ sauce on the side instead of mayo, the BBQ sauce didn't come so I asked again when they brought the dish. Wouldn't ya know I finished my whole sandwich and fries and never got the sauce (our server didn't check on us after bringing the food until it was time to clear the plates). The sandwich was tasty but a little on the dry side. The fries were piping hot and always well seasoned. James ordered a turkey sandwich which also came with fries. His bread was much harder than it should have been for just a toasted sandwich which was a disappointment. He also never received a refill on his soda. If we had gotten the BBQ sauce, the refill of coke and his bread not rock hard, I would have given 4 stars for a wonderful lunch. But, since the ball was dropped on too many occasions, I can't. I will be back to Chili's, just not this location. read more

Good food, good service, good atmosphere, good drinks, good prices, but best of all, they have a good clean bathroom..woohoo! read more

Chili's - Chicken sandwich w/fries......it was pretty Damm good! - American Near Me - Surprise, Arizona

I used to frequent this location about a month. Over the past 6 months the service has really gone down hill. I had a really bad experience about 6 months ago with food taking way too long (20 minutes to appetizer, additional 30 minutes to food, and food was cold) and a manager who didn't care. I took a couple of months off. Tried again, still bad and slow service. Took a couple more months off and gave it one final try. Still really slow service and the food was mediocre. I had to ask for Ice in my ice-tea. I didn't want warm tea, I ordered ice tea. My appetizer chips weren't warm and were a bit stale. Ironically they now have these kiosks on the table where you can place orders and pay your bill. I didn't want to use it to pay my bill but the server went MIA and was forced to use it. Fortunately it had an instant feedback screen where I expressed my displeasure. I won't be returning. read more

Pretty surprised by how their new Mexican food offerings were. Very tasty sour cream enchilada. I thought it'd be served with a red sauce and topped with sour cream but it was served with a yummy creamy cheese sauce. It wasn't too gloppy with cheese, either. Shredded chicken, citrus lime rice and black beans were flavorful and good, too. I was disappointed by how few items are available gluten-free. Even their corn chips are blended with gluten flour. I took a risk and ordered the enchilada & taco nonetheless and hope I won't be sick later from it! There are plenty of main dish and side dish options on the kids menu. My daughter's side of fresh pineapple was inedible, though - just way too unripe. The waitress happily provided an alternative side at no extra charge. read more