Food is Chili's so it is what it is, the service lacks in most cases. I wish that they would do away with the "smoking section" it makes the whole place smell bad. The food is good but the store could be better. Jim. Jimmiller5@hotmail.com read more

Yesterday 3/3 we visited chili's in Tomball about 12:30 for lunch. I took my step son and as I order the "old timer" he joked and said the old timer for the old timer which was funny to our table. Our waitress was a short heavy set blond girl probably early 20's who asked my step son how old he was, he answered and she decided to tell him he should act his age, the table laughed but my step son was not amused. Then she decided to talk to her fellow coworkers about it and they all seemed to have a good laugh about it. As a fellow customer service representative I believe that was the wrong thing to say to my teenage step son and she over stepped a boundary that was completely unacceptable and she should really watch what she says to someone else's child. She even proceeded to say that her brother wouldn't act like that and made the comment that he went to a different school and they don't act that way. Offended doesn't begin to describe the feeling I have and she should definitely try a different profession because customer service is not it. I do believe she realized that she shouldn't have said that and we got good service because of it. She did her job but she is very lucky because that situation could have gone very badly. I will not be visiting this chili's again. KIM read more

Walked in. Girl up front had attitude and didn't acknowledge that myself or any of the other 3 parties of people were there while she walked by not even looking up at us. Finally we were sat down and then had to wait for a waiter. After 8 minutes we were finally greeted by a waiter. After waiting the people that came in and sat down 10 minutes after us received their food. While we were still waiting with empty drinks and hungry kids. As the person that was sat down right before us was leaving our food finally arrived. Over cooked chicken and fries. Excellent experience and great job chilis!! read more

I went back here last night for and early dinner with the wife and OMG!! The food was good, no problems at all! The biggest thing was the service!! OMG it was good!! I mean G-O-O-D, good!! Maybe it was because I was there about happy hour, but either way my server Felicia ROCKED!! She was prompt, got my wife and I everything we needed and was tending a fairly busy bar on top of it! She is well worth a 20% tip or more! read more

Wow I haven't been back since I saw a cockroach in the booth my daughter and I were eating at. Wish I could give zero stars in that regard.

My office ordered take out for our entire department, and I have to say that it is the first time I have ever had to try to have a good a fajita taco with no flour tortillas. I guess you could say my lunch was meat strips to dip in sour cream or take a bite of with a pinch of cheese. Several of us ordered fajitas and none of us had any tortillas sent with our meal. I had almost rathered to have the fajitas forgotten, because at least I could have put the toppings in the tortillas. read more

Don't eat here!!!! I have given this place so many chances and yet they let me down everytime. First it was the waitstaff who even ignored my table because I have kids. How is it okay to tell a person that is getting your service that you didn't want to take my order because I have kids. Then the food I got hard rice with a side of brown avocado, or the hard baji tacos, or my dinner tonight. Raw meat with my Tex mex bowl and welted lettus.... And my husband got cold ribs and fries. This place is a disgrace to this chain line. The chilis by my work or any other one for that matter doesn't have any problems with my order. This place needs to be shit down! read more

My boyfriend and I have eaten at this location a few times, so I was surprised the reviews were so bad. My Watermelon margarita was excellent and he really liked his margarita as well. The food has been good every time, and the service has been consistently on point every time. The restaurant is clean, the only thing I can say i don't like is that I can't sit at the bar since they allow smoking. But as long as you eat in the dining area away from the bar you can't smell the smoke from the bar. Overall, this location is a great chill place for a quick dinner. read more

My husband and I decided to give this location a try a couple of Fridays ago. It was busy, which should be a good thing, & we waited about 20 minutes for a table. The smoke coming from the bar was very strong. Once seated, before having a chance to look at the menu, our waitress came over and said in a bored non-interested tone and face expressions to match that she will be our server. She obviously did not want to be there and even less interested in helping anyone. We had not been to a Chili's in literally years. We decided to share the mixed fajitas for 2 and they bring very tiny cups of toppings. We explained to our server that we were expecting enough for 2, so she brought another set of tiny cups and said that most people share. If we had known we were getting fajitas for one, we would have ordered 2 or at least an appetizer. The server was no help at all and had a nasty attitude the entire time we were seated. Not at all impressed with the bar smoke, the food or the service and will not be back! read more

Service was the best I've had from anywhere for quite some time. The menu continues to improve. Side note: I left my wallet on the table. When I called back, the staff and manager were more than helpful. I returned within the hour and was able to retrieve my wallet. I feel this next part should go without saying but some people want to know...ALL of the contents were untouched. Very respectable location! read more

The restaurant was not clean. The bathrooms smelt like urine. I took a picture of the cleaning items and cleaning buckets under the station where they serve water and tea. Condiments are stored near refill of ice tea and water. Yuck!!! read more

I might be wrong about how Chili's boneless wings are, but i know for sure how boneless chicken wings should taste like!! On November 4, 2019 Sunday, we had lunch there. I ordered the triple dish with 3 choices, boneless chicken wings, onion petals, and big bites. The chicken wings were white meat made to look like chicken wings! I thought u r supposed to debone the wings. Beside the cook put so much tobacco sauce on the so called wings , it was not edible. Also Chili's need to update your reward system, u r supposed to send me an email so i can change my password for my free birthday dessert. It's Monday now , I still don't have the email.. so CEO if u r reading this, you might want to check on this. read more

If you like eating at restaurants where patrons are permitted to smoke cigarettes, this is the place for you. As most health-conscious states ban smoking from food preparation/retail establishments, its hard to believe that a major franchise chain like Chilis still allows smoking (at any restaurant). I love Chilis' menu and was hoping to enjoy some good food, but due to the air (cigarette) pollution, I decided to order take-out instead. After 15 minutes with my take-out order in hand, I left the restaurant smelling like shit! My clothes, my hair and my to-go bag all smelled like smoke. For non-smokers, this is the ultimate disrespect, and it shows that this Chilis restaurant has complete disregard for non-smokers. #ihatesmoking #smokingsucks #smoking #finishit read more

I've been to Chili's many times and enjoyed my meals, but today was the worst experience I've had at this location. First, there was no greeter, so we sat ourselves. The bartender (Jason)came up to us in a hurry, basically a walkthrough bartender/waiter. He left so fast that we couldn't finish ordering our waters. When he came back, we asked for some green sauce (avocado cream), all he said was,"yeah", and he was gone. Mind you, there were only 8 people besides us. Another waitress came with "wing sauce ". Once we told her and our experience so far, she apologized and went to get the correct sauce. Before that, she stops and tells him. Good customer service would be to come over and apologize and bring the correct sauce, but he never did. All he did was " walkthroughs". By then, we were ready to go. We will definitely not return to a location where you feel uncomfortable. It could be that he was having a bad day, hates his job, minorities aren't welcomed.. idk read more

Our waitor was outstanding and the food was delicious and we were sad we couldn't finish it all. Basically, when you go here you'll get more food than you can eat for an excellent price and chances are you'll get a pretty awesome waitor too. read more

Let me start with I love chilis. I love chilis so much that regardless to fact that the 6 times I have been to this location, I have returned even though I left steaming each individual time. After my last encounter, however, my husband and i will not be returning. The waitstaff at this location is rude and they don't see to care much about anything going on. I have spoken to the male manager that usually works evenings twice about his waitstaff and each time he told me something along the lines of "next time we will do better", sir, that has yet to happen. This last encounter we had was at about 4:30p with a waitress named Kelsea. When we were first seated she seemed okay. Cheerful and almost happy to be there. After we asked to start with just water and didn't have our minds made up when she came back with them is when it took a turn. She left the table, because we weren't quite decided, when she came back she was very bland and almost rude. She said with no tone in her voice "can I get you an appetizer", my husband and I both looked at each other puzzled because it almost sounded as if she was first coming to the table. We didn't see her again until the food came out. She dropped it off and scurried off. It's a good thing my husband ordered water too, because I was out and nobody noticed, so I had his as well. When coming back to, what I would think would be check on us, see how we like our meal, she walks by and drops off the check and says, "no rush". That I couldn't stand. I've been a waitress before and that's beyond unprofessional. We were a couple of bites in and how did this girl know we didn't want desert? We saw her a couple of times after, but it was just as she tried to quickly walk by our table unnoticed. THIS CHILIS WAITSTAFF IS AWFUL!!!!!! Chefs, you're doing a nice job, food is always great! read more

Food was unsatisfactory: cold appetizers, small salad entrée, slow table service, and rude host to seat us. I will never return there, definitely not worth the prices. read more

Stopped by for the 2 for 20 dollars. Got the cheese fries as the appetizer and they were a good choice. I ordered the cajun chicken pasta, it was good but real heavy on the sauce. My wife had the steak which was flavorful but the piece I tried took a lot of chewing before I could swallow it. Lastly the service, I chalked it up to the young lady possibly being new. She didn't handle her section very well, it was like serve and forget. It took awhile to get our check after we asked for it but sh will more than likely get better when she gets a little more experience. read more

Had ordered steak and potatoes they cooked the steak the way it was supposed to be cook but the steak had so much fat ruin the taste

Love the food hear! Staff is always friendly and food is priced low for the quality of food. Took about 20 minutes to get our food. This Chili's is anyways clean too. read more

I always ask for a chicken breast cooked with no oil or butter. They never get it right. Greasiest food on the planet.

Don't even try to call in an order for pickup, unless you want to be put on endless hold...twice! No thanks, I'll go to a place that wants my business. read more

We went here (not our usual Chili's location) for my b-day. A 10 person table with a douche for a waiter named John. Impatient. Rude. Couldn't remember a damn thing. Stop smoking before you come to work, dude...Messes with your memory. No drink refills, no to-go boxes. He was holding his hands on his cheeks as if he was a dainty dame in distress while he spoke to us. Wtf, man. Manager couldn't even honor our free child's meal coupon like we were going to break Chili's for $5.19. C'mon man. This is the BEST part...he was shitty and impatient with my blind/handicapped brother...they're kinda screwed. read more

After many years of eating here, food and service are no longer acceptable. Not sure why there has been such a drop off. Turnover? Menu changes? Management? The people there are not bad or rude, they just seem to lack the motivation out front and in the kitchen. If you just want a draft beer, or soda, and ice water you're okay. read more

Place is a trash pit. I complained to the waitress why a table of 10 across from us was not cleaned up, (the entire 45min we were there) including the food on the floor.. Her reply was that there is no bus person. The waitstaff has to bus the tables... When the restaurant gets slammed...the tables go uncleared.... they are too busy waiting tables....Unacceptable!!!! Food was served un-seasoned...especially the guacamole... Additionally the Presidente Margaritas serving size are dramatically reduced... They try to fool you by serving it in a smaller glass...thinking customers won't notice.... Once again the idiots in corporate are thinking they are saving a buck...with these cost savings measures.... But in actuality it's costing them revenue.... They need to get their noses out of their iPhones.... and pay attention to what's going on in their restaurants....I'll never frequent that Chili's again.... Most likely the entire chain.... Sad.....for it was a decent chain years ago..... read more

The online ordering was fast and smooth. Had to contact the restaurant to add someone's order and they confirmed the order placed online was received. Very fast and friendly! read more

Took 30 minutes to get our drinks served. Terrible service!!!! We even spoke to the manager which didn't make a difference. Bad service!

Their food is alright but the boneless chicken wings have little bit too much batter and sauce

Never coming back. Bad service never received my soup. Drink was disgusting. Waited forever for our meal! Don't go! Saving you the headache.

My husband and I eat here often. Katy is the bartender. We are having a great time and the food was delicious and the right temperature. I highly recommend coming here because it is fun read more

Wow , haven't eaten at this location in a while. Needless to say I won't be back for a while again. The salad was underwhelming to say the least. It was a larger order for the business I work at but I don't feel this is a valid excuse. read more

What an overpriced rip off. Ordered my food and while I was waiting I seen the video trivia device on the table and decided to play. Much to my surprise I got a bill for $1.99 for playing one game of trivia. Food sucked and verry small portions. Looked like something off the kids menu. I will never go back. Good luck to anyone that does. read more

Great food with great servers, unfortunately the blond hostess skipped us and took another group then when we brought it to her attention she rolled her eyes shrugged her shoulders and said "ok, how many menues?... we spoke to the Manager on duty and she told us that there have been "several complaints about her today"..... several today? She should have been sent home at the least, Asia, Alisha, and Ashley were great and so was the food. If they take care of that one hostess they would be good. read more

Terrible food! Burger had too much oil mixed with red juice from burger meat. Could not even finish. Husband burger was same way. Worst chili's i been to & very upsetting read more

Wow. Really underwhelming experience to say the least. Our waitress's name was Grace. She was very inattentive and the reason for only giving 2 stars. We have been to this particular Chili's a few times and have always had good experiences. This time, however, was one of the worst dining experiences I've ever had. She took forever to come back to take our food order. She probably checked on us maybe twice, but literally just walked by, didn't even stop. Never offered to re-fill drinks, I literally had to stop her and ask for one. My boyfriend's drink was super low too and usually waiters will ask the other person if they would like a re-fill as well, but no, she just took my drink and left. When she came back with a re-filled drink she literally just placed it on the table and left. She didn't even bother to ask my boyfriend if he would like a re-fill as well. She was more attentive to another table, but I suspect that is because she knew them personally. read more

Great food, great service, Danielle and Stacy are the best served! Loved and definitely recommend

Total Disaster tonight... came in with my wife and two young children, ordered two app trio plates and two entrees. Not 5 minutes after ordering the waitress brings our entrees to the table, and then realizes the apps (kids meals) haven't been brought out, so she takes back the entrees and about 10 minutes later out comes one appetizer, chicken crispers and sliders, which consisted mostly of soggy chicken that wasn't very hot. A few minutes after that the second app plate comes out and nothing was hot, all the food was lukewarm at best... so back it went. Another 10 minutes passes, kids are done eating and then the second appetizer plate comes out and is cooked properly. At this point the server tells us they are gonna re-fire our entrees and it should only 5-10 minutes, kids patience had now run out as we're about an hour into this ordeal, so we just asked for the entrees to go. Not sure where the screw up was if the apps weren't ordered or it was just the kitchen. Our server was apologetic and they took off both appetizers from our bill, which was appreciated, but the reality is we wanted to go out for a quick family dinner, and basically we spent an hour tasting cold appetizers, our kids couldn't eat their complete meals and we got our entrees to go which by the time we got the kids home and into bed the salad and fresh mex bowl we're well past their prime so they got pitched. In hindsight I should have just cancelled the entrees. Complete waste of money both on my part and the restaurants. They probably threw out 2 entrees and an app plate, and then I threw out the other two entrees. Lastly, it seems there are few other reviews about this location putting out cold food... if it's cold send it back, the food need to be cooked properly even though it's mostly frozen, you can still get sick. read more

Very disappointed, went there tonight and the food was horrible, the waiter didn't really seem to care, and the fact that I had to throw up the food just to feel better didn't really seem too great. Plus they need more things to their menu in general, overall I wouldn't recommend them. read more

Do not waste your time or money. We ordered a party platter to pick up and paid $50. When we arrived, it was not ready. It took forever for anyone to acknowledge us and longer to get our food. And how disappointed we were in the food. Meager quantities of mediocre food. Nowhere near $50 worth. We will not be back. read more

This is our local Chili's Grill & Bar it is by far the best one we've been to. The service is terrific & there's never a long wait for our food. The last time we went we had a party of 7 & this was still not an issue. Great atmosphere for family,friends, & larger groups. Would recommend this establishment to everyone I know & meet! read more