We have tried the restaurant three times in the last two months..if they seat you on the left side of the restaurant then your ok. If they seat you on the right prepare for a dark and freezing experience, I mean ice box cold. It happend twice. I will never go back to this place and I suggest you stay away until they fix their heater read more

My food and drink had hair in it. Was told we'd be compensated for it thought wow great! Not the case at all paid full price. I don't mind paying the full price but don't tell a customer they will be compensated for the inconvenience then proceed to NOT compensate them for the inconvenience. read more

Haven't been here in years and decided to go with a coworker. Upon entering the facility I admit that it looked a tad sad-- could use some remodeling. However, the food was delicious! My plate came out sizzling, my beer was cold with minimum head. We were treated right read more

Chili's - American Near Me - Vacaville, California

Every Chili's I've been to has been consistent with food and service. What more could you ask for in a food chain right? It's all about the southwestern egg rolls. Their version by far, and we order them every time we visit. This time I decided on something a little lighter and ordered the mango-chile chicken, which is served with rice and steamed broccoli. The mango topping was quite plentiful and pretty much covered the chicken breast underneath. It has healthy cubes of mango and avocado, and the pico de gallo it was mixed with tasted very fresh. I ordered a light dish because I knew I was going to have dessert :) We shared a skillet cookie, which was a warm chocolate chip cookie with a scoop of vanilla ice cream drizzled with chocolate syrup. It was tasty, but the pizookie at BJ's still has them beat on this one. Service was top notch, and always is no matter how slow or busy they get. read more

See all

Our waitress was fantastic! So sweet and nice. The food is ok. What you would expect from a chain. This wasn't our desired place to eat. We had driven 6 hours with 2 left + traffic and we wanted something fast but all the other places network were down and couldn't accept cards. I got a Santa Fe salad and he got something with a lot of food lol. Not pictured that I would order again were the boneless wings with the chipotle honey sauce. Yum. Place is eh for the quality of food. read more

Chili's - American Near Me - Vacaville, California

See all

I'm not sure who to blame, the restaurant or the carrier/delivery service, but a steak was missing after we ordered delivery. Who's responsible 2 make sure the order is packed correctly before giving it 2 the delivery service? We were forced 2 tip twice, 1 for the restaurant & another 4 the delivery service. However, I think the tip should be split. That is not fair 4 consumers IMHO To reiterate, I was forced to not only tip twice but a delivery charge was included in the cost. We ordered $75 worth of food, which was the minimum amount 4 delivery, but we ended up paying $118, which included the food cost, 2 tips, delivery charge & tax. I might be crazy, but $43 on top of our order is 2 steap. We won't ever order from here in the future, unless management contacts me 2 work this out. PS-I called the restaurant 2 reconcile & tell them I'm missing a steak. They said it would leave the restaurant in 15 minutes LOL An hour later, after our guest left with no dinner SMH, I called & finally they refunded my $ 3 days later. I am not impressed with this take out service & I worked management in a similar restaurant 4 years. This was not handled correctly & management failed miserably. read more

WORST Chilis franchise ever avoid at all cost!!.Arrived with party of 3 ,including self ,was told to wait when their was plenty of seating in plain sight . Ok not a big deal , we were seated and couple min passed by waitress finally arrived and asked us how we were and what would we would like . I responded my drink and said oh yea I'm also ready to order . She rudely responded back pretty much saying no I'm going to take your drink first and took off . Time passed by she took our orders eventually , sat back and waited. After a long 16 hour shift at work it was time to eat I was presented with sizzling fajitas!!!!WRONG!!! Chicken on skillet was dead cold !! I then informed the waitress my chicken was cold , only to be looked at with a disgust of how a burden I was as if saying just eat stop complaining. Everything else on plate was fine besides chicken being cold but she just took the whole skillet away to do who know what with . We have all seen the movies and maybe worked in a restaurant to know what happens in the backhouse. So their I was waiting again for my dinner next to the runner door ,where the employees and food comes out and all I see is employees chatting and yelling a duo even came out with a box with boots witch seemed to imply a sale or "transaction" amongst friends just went down lol wow and I'm still waiting . Starving nonetheless haha. Waitress finally came out with the skillet again and man am I hungry at this point. Took a bite of chicken and wow! It's good perfect temp , besides notably a couple pieces are now missing , whatever I'm a hungry guy and I'm starving at this point. I jump over to my steak and to my surprise it has an awful taste to it almost like burnt plastic now that I think about it. At this point I had a hard day at work and ready to call it a night and eat what I can so I don't go back to my room in an empty stomach.Bleeh my stomach starts to get queezy , maybe it's just in my head but man worst fajitas ever! Now I'm waiting for my check I want to get out this place . I'm not one to complain but man the service here was bad . Waitress hands us kiosk and it doesn't even work , buffering and lagging for a good 10 min. I got up and looked for someone to help and was approached by the employees like I was going to eat and dash haha. I then got the guts to tell the waitress "Do you really expect me to pay full price for this?" It literally tasted like burnt plastic . She responded back rudely and I asked to speak to a manager , only to have "manbun" the barkeep come over to de escalate the situation. He looked over and said" well you ate some of it so we have to charge you" lol !!! What am I supposed to do starve ? I am by no means a jerk or a rude person but they brought it out of me haha I just payed the damn tab and walked out frustrated. Well that's about it if you read this do yourselves the favor and go eat somewhere else try NutTree area their some pretty good spots there . Peace out !! read more

Where do I start? I actually ordered delivery because I have an injured foot and didn't want to try and drive my manual transmission car to puck food up....otherwise I would not have chose this place to begin with. Unfortunately, Grubhub only has a few places that deliver and this was the healthier option. I order the trio appetizer with southwest eggrolls, Chipotle chicken crispers and wings. Plus a 6oz steak medium with a house salad along with shrimp and steak fajitas with baked potato soup. Not difficult, right? While I did get a pbone call telling me it would be close to 1 hr and 15 mins to receive my order, at 2 hours I began to wonder. 2 hrs and 7 mins later my phone rang because the delivery driver could not find my apartment building or number. She asked if I could meet her outside because she could not dind parking. Why not park at the curb with your hazards on and run up and drop off the food? I literally had to go outside and get it out her car. Plus I am a lung cancer survivor and her entire care and my order smelled like cigarettes. I coughed getting it out of her car and it was just gross. What is the point of delivery if she wouldn't deliver it to my door? Then, we open up the food and 1) there are no tortillas for my fajitas. 2) the appetizers which were the crispers wete not fully cooked and were pink in the middle. The salad did not come with the dressing like we asked, and everything was literally cold. When I called the restaurant to complain I got hung up on. So, I am NEVER eating here again. The worst part? After I ate my fajita meat/veggies and my gf ate her steak and veggies we both were vommiting and having stomach cramps and *other things* this morning for several hours. Went to Kaiser due to me having nothing but bile and becoming dehydrated that I was told I have mild food posioning...and of course I told them where I ate last. Save yourself the pain and trouble. Coz even if something is wrong, they will just hang up on you. Horrible experience and customer service!!! The absolute worst Chili's I have ever been to! read more

I'm starting to think I need to avoid going out to eat in this town for at least another month while restaurants are still getting their shit together. My boyfriend and his daughter came here for lunch today. Server was great. All got lunch combos. Good prices. Restaurant was clean and honoring the distances between tables. Though I don't quite get why they think giving you one menu per table will prevent anything?? I ordered a turkey bacon club sandwich, first time I've ever ordered this, and will be the last time. The combo comes with a soup or salad. I got a Caesar salad, half a cup of Parmesan cheese in there. And I'm a cheese lover, but it was just too much, especially since there was barely any Caesar dressing. And then I bit into that really bitter piece that's in the middle of a head of lettuce, don't know why it was in my salad at all, and I pretty much gave up on that. My sandwich was good, but I'm convinced this was the source of my future downfall. This meal was literally the only one I had today, & I've been having wretched cramps followed by several trips to the bathroom. So yeah, I'm gonna go ahead & call that food poisoning. Sigh. read more

Just plain nasty. Shocked to see on Yelp that they have a health score of 88. Got take out from there today and it will certainly be the last time. Found a little extra something in my mango habanero chicken crispers that I neither ordered nor desired. Manager offered two options - make a new one that I would have to drive back there to pick up, or credit on next order. Seriously?? As if I want to eat here again. Asked and received a credit card refund (which he had failed to offer). Just gross. read more

Chili's - Hair in my food of the "short and curly" variety. No thank you! - American Near Me - Vacaville, California

See all

We have been craving the Chili's Southwestern egg rolls and so decided to go pick up a party platter full and freeze some for later. We ordered the 24 pack and only got 23. This has happened to us in the past and I should have checked them when they brought them out to my car but I was on the phone and wasn't able to. So frustrating when you do not get what you pay for. Businesses need to make sure quality control is top notch during quarantine so customers want to return once businesses open again. read more

The bartender was wonderful!!! Not truly a fan of chili's, but just because of her, I'm coming in more!!!! She was personable, knowledgeable, efficient, and just a joy to be around! I didn't get her name but she was a petite blonde! Girl, you rock!!!!!! read more

Two sides to this review: the awesome and the ugly. Ugly first, but know that there's a good ending. Ugly: know that if you desire to be around folk who believe wearing a mask for 12 steps to your table, surrounded by a restaurant full of people who are not masked, laughing and making merry, this is your place! If you see the stupidity in that lunacy, well, your choice. The manager at the Vacaville store (double masked believer) lectured me and my family for the 14 seconds from door to table that I and my son were not masked. No problem. We won't be back. Simple choice. Too bad though. We love their chips and salsa! The AWESOME: we had THE BEST SERVICE!!! (aside from being lectured by von Schirach). Our primary server, and a handful of others made us feel so welcome, laughed with us, were super quick, friendly, so much more than I would expect from a run of the mill Chili's type restaurant. Wish I felt comfortable going back, because there were the best restaurant service team I've interacted with in a LONG time. Oh, and the food, it's Chili's. Like I said, the chips and salsa are great. :) read more

Pat was a great serve! very good with refilling my tables drinks and nice about our orders over all a very good employee to the restauran!

Went to dinner with my mom tonight. We usually get chili's to go and the food is great. We decided to dine in today, nobody approached us at the front for 8 mins in total we timed it. We had to flag down multiple workers to even get sat! Mind you they still had an hour before closing and no workers or manager was in sight besides one server in the corner who would of never seen us and the bartender. Bartender did not greet us at all and told us the host should be "walking around". She had to go get her to seat us. We got sat by a huge loud party even though there was lots of seats open. My strawberry lemonade came with a large piece of a "to go cup" in it. When I made the waiter aware of it he told me that was a piece of a to go cup and that it was clean and drinkable. I asked for a new drink and so did my mother. He expected us to drink something that contained Styrofoam. Luckily we had never taken a sip. Next, we had to ask him to take our order after 29 mins of waiting, he told us "I guess I can take ur order" while walking past us. After five mins the manager came over and stated they were out of shrimp for my moms shrimp tacos. That was the reason we came there. I made Sarah aware of the styrofoam and she did not say own thing about it. They were out of corn then randomly came out with corn. Corn was old and looked like it was made yesterday. It was not street corn at all. Very dehydrated. FRIES WERE STONE COLD! You would of thought they had been sitting for an hour. Ribs were terrible I took one bite. Chicken tenders were battered in something you would put on fish. My mom also took one bite. After asking for the manager, she made excuses about everything, was very rude and did not know how to handle the situation. Sarah did nothing about the cold fries either and when I told her about our meal being horrible she did not understand why we wanted hot fries. She was very unprofessional. The kitchen was closed at that point and they could not make more fries. We were both shocked by the service and the staff. We will never be going back! read more

Chili's - Styrofoam that was served to me in my strawberry lemonade. - American Near Me - Vacaville, California

service was extremely slow, place had 5 people n the entire place. Ordered tostada salad. Very little refried beans, rice and meat choice. Nit a tostata, more like a piss poor, collapsed taco salad. Will never go there again!!!Overpriced food & drinks. Small selection menu, pathetic, please avoid read more

This place is so dirty. We came in and there's trash all over the floors. Dirt in my cups from not being fully cleaned. This place is disgusting I wished the staff would help make this place cleaner because it would be a good place to get a late night meal. It just seems like no one cares read more

Chili's - Dirty cups - American Near Me - Vacaville, California

See all

I wished I could give this a 0 star me and my boyfriend ordered curbside pick up 2 chicken bowls and a hennyrita. The drink had no ice, filled halfway and looked nothing like the picture. The bowl was barley edible the rice was extremely hard, and I didn't even eat half of it. In total it was almost 50$ after tip and now I am DoorDashing chickfila because this food was not it. read more

We love Chili's. The choose 3 for me is an exceptional value in these high prices times.

I've been to chili's a lot my younger years and was never too fond of their food. However I decided to give their ghost kitchen a try on DoorDash "It's Just Wings", it was not at all good. I ended up waiting at hour for a DoorDash pick up for one meal of wings. When I received my order and got out of my car my drink had a hole at the bottom and spilled all over me and my car. Once I got inside to eat the food we had received the wrong order. We had ordered 11 boneless wings with fries and received 7 flats. We ordered lemon pepper dry rub but it tasted like straight vinegar. It was not worth my time or the money. read more

I had a great experience with bat and Megan were the best at Chili's. I ordered "Chicken Fajitas" and it was hot and have extra online and green pepper. I love Chili's and this nice Vacaville branch read more

Ribs was under done. The bathrooms were unbelievably nasty, urine on floor, water down soap, no paper towels. The food was actually decent besides ribs, menus dirty, our waitter was really nice and professional. read more

Our server was high on crack and it was SO OBVIOUS. Why would any manager allow that??!! We had a child with us and the whole experience made us feel uncomfortable. She didn't even do her job, the poor bussers were the ones running the food/drinks/utensils... and it when it came down to the one thing she was supposed to do (take our order) she couldn't even do that because she was in another dimension. My drink never came out and after going to the bar AND a busser, she never even put it in. There was no service at all. After she took our order she ghosted. Like I said, the bussers were taking care of us & no, it was NOT busy. This is a family establishment; the last thing I want my 5 year old to see is the town crackhead taking our order that didn't even come. Mangers, do better. She didn't bring us utensils or napkins on top of the food/drinks. It was really unbelievable. The cherry on top was that she wasn't even nice from the start, constantly rubbing her face / eyes darting around she couldn't focus on what we SAID / giving rude one word answers. Do not give this location your business!!! You will be wasting your money, I promise. * and yes, like the previous review says - the chips are SALTY. A thick layer coating each chip, I had to wipe every chip off smh read more

The bacon ranch burger was great, except they forgot the ranch. The fries were cold, but my drink never got close to empty. They didn't have ketchup bottles, only packets. The worst part of my experience was when I touched the Chili's payment/game machine. The machine was so sticky that I had to force it to move from the table were it was. When I tried to use it to pay, the screen surface had a layer a filth on it that made my finger stick to the pad. I used a napkin and water to clean so the next person wouldn't have to suffer. Please, please, please have someone at least once a day clean those for the sake of God. My server was good. read more

Really was surprise at my service and food, waitress was extremely nice and helpful and food was a nice surprise, I ordered the steak. Chicken and shrimp fajitas and to top it off with a 5 dallor margarita, side house salad was also fresh. read more

Chili's - American Near Me - Vacaville, California

We recently ordered some party platters for our work party going away for an employee. Everyone was very nice and the food was excellent. My boyfriend and myself go there a lot and enjoy the Vacaville location always. read more

This chilis has really gone down hill. Used to go a lot but the last few times that I have tried to go and they were even spread out have been horrible. I've walked out twice. Not only waiting when there are plenty of tables ( understanding places are short staffed but not even a hostess to help you) but then sitting and being forgotten about. And the last couple times I have ate there the food has gone down hill also. I am not sure if they have new management or just don't care anymore but between the service and the cleanliness it's pretty bad. read more

My mom and I have been going to chilis once a month for years. The last few times have been bad but last night will be the last time we ever go to chili's. The restaurant was extremely loud, tables were dirty and the food was horrible. We both ordered the sirloin. The meat was so salty, so were the mash potatoes and broccoli. There was no taste difference between the items. We both got sick afterwards. There's plenty of restaurants in Vacaville don't waste your time with this one read more

I'm not known for leaving reviews, but when I do I speak nothing but facts. I absolutely love chili's, they have absolutely delicious meals and a lovely environment. But not this location, this one in particular is a downright embarrassment. So we walk in to a host with the worst attitude, she sits us down in an area with no air conditioning, smells like feet, and we ask if different arrangements could be made, only to be declined, we ask to speak to the manager to find out that apparently they aren't even there. We get drinks but with the way we were treated and how repulsive the area smelled, we got up and left before we even ordered food, and took our business to University of Beer across the street (which was a much better experience). An absolute disgrace and an ugly mark on what otherwise is a fabulous restaurant. I highly recommend chili's as long as it's not this location. read more

Let me start off by saying I've never in my life have experienced something so unprofessional in my life. Yesterday may 20th 2024 me and my sisters went to chillis in Vacaville to start off they didn't seat us we were told to seat ourselves, we sat at the bar and we noticed it was dirty so we asked the waitress to wipe down the bar area for us which she used a dirty rag which didn't smell pleasant so we asked if she can use cleaning product she then went to the back which the manager came to the front and brung out air freshener which wasn't going to do a thing we just wanted a clean surface to eat our food we then asked to move our seats we set in a booth which was also dirty so we cleaned it ourselves we sat down ordered our food my burger was overly salty to the point I tasted straight salt I told our new waitress and she walked straight to the back to the manager came back and asked if I wanted something different but at that point I was over it so I told her no thankyou and she took my food off the bill ... when it was time to pay we asked for the bill she pointed to a kiosk and said we pay here we told her we had cash she proceeded to say "leave it on the table and you are good to go " we did just that walked out as we walked out the manager walked out from the back of the restaurant approached us and said "are you ladies going to pay your bill" which we were very offended he then accused us again when he realized we paid he didn't apologize at all . Over all I rate coming from a food critic and someone who's worked in the food industry that restaurant is a 0 out of 10 customer service is outrageous I see why there closing down . read more

We had a fantastic, attentive server tonight named Aaron, who made all the difference in the visit. The crew made sure the food got to the table quickly. The food was hot, and the drinks stayed filled. Since the re-opening, this was the best dining experience we have had in the area. Your money will not be wasted on lacking service or food. Great job! read more

Came in for happy hour and sat at the bar. One of their coolers buzzes very loud and was boring into my brain within five minutes. One bartender was nice but one of the other older women working the bar seating area was obnoxious and loud. She spent a good half hour talking with a customer about how she fought someone at another bar, punching them in the face. She was shouting her story across the bar area to the guy, who worked at a brewery across the street who was also bragging with her about how every time he gets into a fight he ends up in jail. A guy from the kitchen who we'll call the chef kept coming out as well to join in with the other two idiots. It was an appalling display. Disgraceful towny nonsense. As for the food. Bland, fried crap. I'll never return. read more

Long waits and staff basically ignored most of the time we were there,definitely noticed that the were less attentive to folks with some hue. This Chilis used be great now its just so so. Quality of food has also suffered too. read more

Eaten here before and the service was so-so and the food was overly salted and devoid of "flavor". Have a service dog with me and the manager had an issue with it. Wanted to see papers or a vest...reminded him that he's legally not even allowed to ask for them. At that point he shrugged and said "What if the department of health came in?" So we decided to leave and go to BJ's who has better service. read more

went in had to wait to be seated by employee which took a min for someone to come. I was looking around tables were dirty place smelled like never got dusted before, and food was terrible got me sick afterward. I definitely won't be returning. Save your money! read more

So I got a Chili's gift card as part of a workplace Christmas gift exchange. Corporate chain casual dining restaurants aren't really my thing. Being Yelp Elite, it's not a stretch to say I'm a bit of a food snob (& a whole lot of a beer snob). But it's a free meal, so what the heck? Walking in on a Monday afternoon, the place was pretty empty. Service was prompt, friendly & attentive. Looking over the menu, I decided to go for the $8 lunch special. It's basically a soup or salad side with a main dish. I got a bowl of Chili & a Chicken Avocado Sandwich which comes with fries. Oh & beer (my aforementioned beer snobbiness), sure I wanted a beer too. All the taps are macro (Shock Top is Anheuser-Busch, or was that Blue Moon? Which is Coors) with just 1 Sam Adams & 1 Sierra Nevada Pale. I got the Sierra Nevada Pale, which was overpriced (but, again, gift card, what the heck). My food was up quickly. Now, how to dissect what I ate depends on how foodie snobby I want to get & expectations. For $8 at a corporate chain casual dining restaurant, it was OK. The chili was decent. The chicken breast on the sandwich was dry. The sandwich & fries portion size was small. Overall, I'm going to say it was A-OK. Mostly because the service was really good. Food: 2.5 stars. Beer selection & prices: 2 stars. Service: 4 stars. That averages out to about 3 stars. Yeah, corporate chain casual dining restaurants aren't really my thing. But I guess gift cards are. read more

I was reading other yelps on the host service and thought the same thing = no host in site when you enter the doors. The place isn't packed either for the staff to be MIA. After we got our tables our waitress took our orders and the chips and salsa was REALLY SALTY!!! BEWARE! The food isn't that great to be excited about. If it tastes like things you can microwave at home then it is not worth the trip to a restaurant. I would say that their prices are good for the portions you get, but then again... I can go to safe way and pick up something similar... read more

The restaurant was pretty empty at 5 o'clock. The hostess was friendly and told us there was a 10 min wait if we didn't want to sit in the bar. The front door auto closure is broken and the door slammed on us. The windows and doors were filthy and somehow the whole place looked run down. We left after waiting 15 min. read more

We've had better food at chains... they're off their mark today or is that the usual here?... we were seated at table that needed a wipe down... including the floors, it was some slimy mash on the floor that I was slippin on. Lynn, our server, was nice and hooked us up w/ a plethora of tortilla chips and packaged it up for us to take home; she happily refilled our arnold plamers before even asking. The hubs food was burnt and over done, seriously, he didn't order cajun/blackened... *blah*... i was happy w/ my all you can eat soup and salad. Overall a nice day date, but don't think we'll be coming around again unless we're just planning to drink lunch/dinner =D read more

See all

Food was great. I actually went on Mother's day so place was really packed and the wait seemed like forever. Only thing I didn't like was the freakishly, strange, ginormous bug by the doorway. Place would never pass if I was a health inspector. read more