This place was pretty good. Food was awesome. I ordered grilled The "classic." Now don't get me wrong, I always order somthing sizzling, (that's how I know it's fresh) but sizzling things are awesome! It wasn't that packed when me and my friend ate here, so it made things even better. The restaurant was very clean, the staff was friendly as heck! The only reason they're short a star, was because when my friend ordered the baby back ribs, the server came back (10 mins after she took our order) and said there were no more baby back ribs. Sad huh? He had to re order, but the best part was that our server insisted that we weren't going to pay for anything that we ordered. Cool huh? Loved this place. Highly recommended! read more

I'm always game for Chili's and my usual location of choice is in Concord. However, this time around I was in Vacaville and expected the same quality of food and service I find elsewhere. My first impression was the place was empty for a weeknight. Sure, the place isn't going to be packed, but it seemed quite dead even for a weeknight. We were seated and quickly given our menus and our drink order was taken. The appetizers took some time to come out, but weren't readily available as my usual bottomless chips and salsa. The party I was with ordered Texas Fries and Cheese Sticks. I'm not one for greasy finger foods, but I'm sure they were average at best. I wasn't in the usual mood for my baby back ribs, so I went ahead with my comfort food, chicken fajitas. The entree was part of the 2/20 deal, which is surprising, especially considering the plate costs $13 on its own. The food came out just as the appetizers were being finished and my fajitas were sizzling and accompanied with grilled onions and tomatoes, lettuce, sour cream, salsa, guacamole, and flour tortillas. Unfortunately, the food wasn't as delicious as previously remembered. The grilled chicken was on the bland side and lacked the flavor I've grown to enjoy at other Chili's. Nevertheless, the entree made for some average chicken tacos and filled me up nicely. I'm not sure if I just happen to come on the wrong night or if this is a Chili's worth avoiding. I'll give the benefit of the doubt and give it another chance before writing it off completely. read more

I like Chili's, but not this location. When you have a large well established chain like this, the only way to distinguish yourself from other locations is service. The service we had here was sub-par. 1. Bring the appetizer out right away, not a few minutes before the main course arrives. Stupid, 2. ALWAYS ask how the customer wants hamburgers cooked. More than stupid. read more

Had the honey chipotle wings . . . delicious. Tonight is Tips For Chips night with local CHP accepting donations for Special Olympics. Come to Vacaville Chili's tonight. read more

Chili's - Chili's in Vacaville. - American Near Me - Vacaville, California

Came back the next day and had the same server, Pat, who gave us excellent service the day before! Today, I had the chicken strips, which were good but a bit on the salty side. As usual, the service was excellent!!! Thanks, Pat! read more

Just had an Exploded Quesadilla Salad (with avocado)! One of the best salads I've ever had from restaurant!!!

Shout out to our waitress/ bartender Jami. She was awesome. Very friendly always checking on us. And the manager Jason was great as well. I had a problem with my rewards and he helped with in a second and was very kind and understanding. Just for their customer service I would go back. Thank you. read more

hailey was our waitress great attitude good vibe , friendly courteous , quick , on the spot food , made sure the order was right and correct , everything was perfect. read more

I didn't use to like Chili's but they have made many great changes to their menu. Their bacon ranch quesadillas, fajitas, sour cream enchiladas, chipotle flat bread, queso and chicken sandwiches and all very good. It was definitely worth a second try. Now I continue to come here. read more

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I ordered via curbside pick up and online where I paid for it in advance and forgot to add my free chips and salsa. I called them and spoke to a female but first Brandon handed the phone to the female and asked for a code. I gave them my code. So I gave them a verbal and they said they would have my free chips and salsa added to the order. Of course since I didn't pick up the order and it wasn't added to the receipt, it wasn't in the order. Accountability people!!! Especially on a pick up order it has to be correct when it gets picked up!! I'm not going back there again even if the free chips and salsa is supposed to be with every order. Why would I go back there to pick up my free chips and salsa after the fact? Thanks but no thanks read more

I love Chili's food but not at the expense of bad service. Customers are invisible - Service staff talk to each other more than they talk to their customers. I just visited the restaurant to pick up a "To Go" order. Several servers watched us walk in but not one bothered greet us. I had to ask one of the servers walking past me for help. This restaurant desperately needs customer service training or a new manager who can lead and set the right tone for the staff. read more

Great food! Awesome customer service!!! We had Mango and Strawberry Margaritas Baby back ribs with Dr. Pepper barbecue sauce, Chicken Crispers, and Guacamole with chips. read more

Chili's - American Near Me - Vacaville, California

So here it is.....my sister gave me a chilis gift card for Christmas. After looking at several of these reviews being 1 or 2 stars I told my wife well at least it's free so let's go there and expect the worst I guess. So we went in and were seated right away. The waiter was friendly and accommodated our 2 kids just fine. The chicken wings were awesome. We each ordered a burger and the kids had chicken tenders. I have to say the burgers were great, juicy, fresh, flavorful. Kids food was tasty too. I have no complaints really. I just think it was funny after reading alot of these reviews, expecting the worst and then going there and having just the opposite experience. I would have paid for this meal. Maybe they've changed I don't know....hope so. read more

If i could give less stars I would. We ordered 65 bucks worth of food (honey chipotle crisper dinner, 2 bacon chicken quesadillas, French fries, egg rolls, and onion rings). It's all appetizers!!! Crappy food to say the least. The quesadillas were just old and the honey chipotle crisper were really just bbq sauce with TONS of cayenne pepper just mixed in. So hot (and not the good heat), just way too hot to even choke down. Our 100 lb rottweiler wouldn't even eat one and he eats everything! The egg rolls were just smooshy.... complete waste of money.... absolutely horrible. read more

Service is almost non-existent during lunch hours. I can't remember a place that didn't even offer a refill on your drink. The waitress took my order and that was the last I saw of that person. Someone else delivered the food and never came back to check on me. Man, I really wanted a refill on my drink. read more

Oh my gawd. This Chili's is disgusting. I do not know why I even bothered staying to order. There are hand smears on more than one wall, floors look like they haven't been mopped in years....the place is just dirty. I'm shocked that the amount of people actually go here. That place needs a serious deep cleaning. I can only imagine what it looks like in the kitchen. Service was very good. I will give them that. But damn that is one disgusting place to eat. read more

Came here with my family, the staff was really nice. The waitress was quick and friendly. The drinks were a little lite on the alcohol but I still enjoyed them. I ordered the grilled chicken salad, because you know "healthy". It has a great location but we have to remember that this generation of workers are horrible. No kind of work ethic and full of complaints. read more

After many personal experiences, I am starting to feel as if people generally leave more bad reviews than good. I came to chili's on a Sunday night during a holiday and I had no complaints. My party and I were seated within 5 minutes, the service was quick and friendly, and our food was excellent! All things I expect to see in a chain restaurant. Although chili's is not usually a regular choice for me, I will be looking forward to coming back. read more

Well today there was a power outage in vacaville we were there at 3pm came back at 4:30 is was back so it was busy our waiter was nice took our order try the new cheese (Queso) with spinach and guacamole and salsa it was pretty good I wish they served that with bread anyways we always go there for chips and salsa and guacamole the best ! We also get the 2 for $22 u can beat that I get the chicken Cajun pasta yummy food portion with the fill up more my wife gets the 1/2 ribs sauce on the size no complaints there but they do need more attentiveness also the managers to check on us well we had a good time besides the outage and they trying to get back routine I always will come for it they always will take care of u just b respectful and explain the situation big plus and remember sign up for rewards u can get chips n salsa for free or like today i got 50% ribs read more

We were seated right away which was nice. Our waitress was very nice. It was cold in the restaurant, as we were not the only ones who kept our coats. The amount of food was definitely worth what we paid but didn t have much flavor. If we ever go back, we will not order the mashed potatoes as they tasted like instant potatoes. read more

Haven't been here in over a decade! Been seeing commercials & decided to bring my family here since we were shopping at the outlets. Came after 3pm on a Sunday, no wait time. We were seated towards the right and it was SO HOT back there. Felt like no a/c or fan was on it was terrible! Luckily the service was good and food too. Everyone seemed to be helping each other out I liked that. Will be back but hopefully not seated in that area again. read more

Service was excellent, wasn't expecting much from the food. Ordered fajita trio, that's my go to, steak and shrimp were good, chicken was a little dry. Wife ordered the avocado burger, they didn't put much avocado and burger didn't look appetizing. read more

Had a pretty awesome experience here with the husband. Food was actually good and they were prompt with service. Will be coming back

I love Chili's restaurants, yet this one stands out from the rest. As a group of 14 Mary Kay-ers,we were so impressed with the service Sami and Bianca and others gave us! Our food arrived promptly and everyone was served at the same time. We were given separate checks without even requesting it~~(I know, guys, you don't get that!). And, of course, the food is very good! Thank you again. read more

I have only been here a couple of times, and now I really know why most people only give them two stars. We must've sat at our table for at least 10 minutes before our waitress came over. We were chitchatting anyway so that wasn't a super big deal. I end up ordering an ice tea, no sugar on the table so had to wait till the waitress showed up again for that. Then we ordered. I ordered the smokehouse bbq burger with no fries and asked for the cinnamon apples instead. Also asked no lettuce on the burger bc for some reason if there is lettuce on anything there, it seems to be that garden mix crappy lettuce that looks and tastes like weeds. So the burger is the last to come out. Has fries so I had to send it back. Then it came out with a half a head of lettuce on it so had to send it back again. Seriously people it's a Damn burger. Oh, and the burger patty was almost cut in half, which I didn't ask for. I am more than capable of doing that myself, so half of it fell out. I ate my newly remade burger after my friends were nearly done with their plates. It was good, I'll give them that. Now for the check. I didn't expect nor did I ask, but if I was the manager here, and a customer had to send back their food not once, But twice, I would offer to comp the burger or at least offer a discount. Nope. That sob burger was $11.95 even after all their mistakes. Needless to say although the burger was good, I don't plan on coming back. This was my last go around. Enjoy your visit if u decide to take a chance. read more

So gave them a 3rd shot went in greeted by staff member on cell phone she point do you want to sit there "we sure" we'll go ahead it's opening sitting so we sit and wait 5 mins 10mims then hubby ask girl on phone are we even going to be helped we even haven't even been asked what we would like to drink or a hi I'll be right with you. Another 5 mins pass still nothing so we leave read more

Haven't been to Chili's in a long time and was excited to see what they had to offer. I went in with my family, and the man in the front was very short with us and said we had to wait ten minutes for our seat. Dude, it's the day after Christmas at 4:25 pm. There is not really anyone there. Alot of empty seats. My fiance mentioned this to the gentleman and gestured towards one area where there were two friends sitting at a booth with their kids (all the seats around them were empty). The man (I wish I got his name) kind of snapped at her saying that he "doesn't have anyone other in that area" I'm assuming he meant available waiters/waitresses? But, he walked away I just told my family that we need to go, last thing I want is my food tasting bad because of someone being a jerk. We took our business to BJ's thanks! read more

So I arrived at 6:40 pm on Saturday, had already joined the waitlist 10 minutes prior to getting there. When we arrived we were 7th on the waitlisting. Within ten mins rues we moved up third but then we became second on the list the sat three tables of five. And four tables of 2. I didn't mind the 2 tables of because they sat them in the bar we finally got sat at 7:08 of total of 28 mins. read more

Food quality is poor. Better off going to El Pollo Loco. The chicken in our soup looked like dog snacks and the chicken on my tostada tasted microwaved. read more

This place is awful. Started off with 15 min wait turned into 45 min wait. Hostess told our party of 8 that our table was ready - they just needed to clear it. Then, manager after it's cleared manager asks us if we want to go into bar and sit at different tables (high and low - we have kids in our party). We said nah...they he gives our table away to another party of "8", saying they have priority because they used the chilis' app. WTF? Seriously? Total BS as they hostess would have known...duh - LIE. Moving on... The server was very pleasant. Drinks took forever - not made correctly had to send back and sporadically coming out. Sheesh - 20 min to pour a beer? Appetizers were ok, chips were crumbs but at that point we were so hungry. Placed our order. Crickets...we waited forever for our food. It was so obvious that the food sat that the mac and cheese and mashed potatoes were crusty. Tortillas on the taco were hard, ribs were ok, ribeye did not come with the correct items but we didn't want to send back. We just ate as kids were starving! I commented to server - who was doing her best that the manager should take care of dessert since things went so badly almost jokingly...she agreed and went to go ask. She came back and said he was taking care of dessert. 5 of 8 ordered dessert and they only took of 1. In the end, the dessert was fixed but we had to fight for it. Attention to the server - get out of there. Go work at BJ's, Applebees, anywhere but this place...GAH! Bathrooms were disgusting. I think this Chilis' in Vacaville has really gone downhill. This used to be one of my favorite mid-level restaurants. Our families will never go back and I will pass the word on to everyone I know. The lack of concern and urgency on customer service was so evident paired with terrible food makes you wonder why go here and pay to eat such crap in a dirty restaurant?? No brainer. Moving on... read more

I ordered one of their burgers and it was one of the best I've had in town. The manager, Tom, came by to check up on us and was so nice and friendly. Our server was great too. Some of the best service in town. It does get a little cold inside during the summer months. They keep the AC set very low. read more

I've been to this place many times and today was the worst service ever. We had to wait for a table to be cleaned which is fine except that the table and seats were so wet that we couldn't sit down and I ended up going to the bathroom to get paper towels to dry it myself. The server came and asked for our drink orders and then came back shortly after to take our food orders. We tried to get some clarification on a reward that we had and he didn't seem to be very knowledgeable about it and ended up getting frustrated with us and decided to go get the manager to help us. The manager was nice and explained things to us and took our order. After waiting for over 30 minutes and only receiving chips and salsa we decided to just go somewhere else. Also, it's always so cold there that we were freezing for the hour we were there waiting for our food that never came. The table next to us was seated awhile after we were and were served their food before us. While we waited nobody came to check on us and give us an update on our food. I honestly feel like they held back our orders because they thought that we were being difficult for not understanding our reward. read more

My wife and I used to go to this restaurant quite often. However, over the last several months, the service has gone downhill and the food is even worse. I don't know if they laid-off their "good" cooks and wait-staff due to budget cuts or whatever, but for what they charge, I wouldn't eat here. Unless waiting 30 minutes to have your order taken and then eating bland food is your thing. read more

I dont usually write many Yelp reviews. But I'm doing this for the good of the general population here. Do not eat here. The only reason I'm giving two starts is because the service was great. The staff was very friendly and they did their job. But..the food made me so sick I felt it not 10 mins after I left the restaurant. Food is disgusting and very oily. I would hold out for another place even if you have to wait. read more

What a dump!! The waitress tried to seat us at a table where the floor was filthy. Then when we moved to the next table over, she made a rude comment that we moved. I then pointed out the filth that was on the floor and she blamed the night crew. Then it took 15 minutes to get our sodas all the while our waitress was laying down in a booth folding napkins?cutlery. When she did come back to take our order, I asked about our drinks and she was snide and said "they are coming". I asked if I had offended her in anyway and she quickly turned nice. I think she knew her tip was on the line. The food was disgusting!! I was cold and bland and looked like it had been sitting out for awhile. I took mine home in a box thinking my dog would like the chicken crispers or french fries but even he wouldn't eat it. I was heartbroken because I love Chili's but from now on, I will stick to the one in my hometown of Concord, CA!!! They are awesome!!! read more

If I could go lower I would. We got there and after being seated for twenty minutes, we were not asked about our drinks or had been helped at all. We then asked a server to help us and another five minutes went by and we just got up and left. We are now eating at WingStop and the service here is much more better. Chili's have a bad customer service and we are never coming back there again. Good luck food hunters read more

Vacaville Chili's ranks at the top for great service. The food is delish, too, especially the baked potato soup. French fries were done to perfection when I asked for crispy. The bacon/cheese burger was perfectly cooked but way more than I could eat since I had to save room for my birthday desert.... the molten lava cake which was out of this world. Thank you, Jason. The 3/$10 can't be beat. I wish they'd bring back the 6 oz. sirloin and the steak burrito on the 3/$10. read more

I really wish I could put zero stars. We were seated right away on a Saturday because it wasn't busy. There were probably 5 tables occupied in the entire place. We sat for 10 minutes while three waiters were chatting and gossiping right in front of us. One of the girls even made eye contact with me but none of them even said hello. We stood up and left, telling them that nobody helped us. Nobody even said sorry. So disappointed. I will do everything in my power to avoid this place just BECAUSE OF THE SERVICE ALONE. I almost feel embarrassed for the staff there. read more

Not all Chili's are created equal... Consistency is the key... This is what made McDonald's famous. Sure their food may taste the same though the service at times tends to need some work. How often have you "trusted" the drive through attendant only to get all the way home only to find that they didn't remove the cheese or forgot an item. Chili's in Vacaville however needs help on both consistency & service. I give most places the benefit of the doubt the first time around without completely writing them off. First visit was a standard Chipotle Blue Cheese burger. Something I've ordered many times without incident at Chili's Fremont during my lunch break. I was expecting a satisfying, juicy burger w/ melting chunks of Blue Cheese on a soft, buttery bun. What I got was bread that obviously wasn't fresh & a burger that was as dry as a bone. I forced a little more than 3/4 of it down, chasing it with water before finally giving up. Not once did the server stop by to ask how we were doing or to offer refills on any of the drinks. Something that I desperately needed considering the sponge I forced down my throat depleted my mouth of its much needed saliva. Strike 1... Ehh, they must have been having a bad day, right? OK, let me give the burger one more try. Sparing you the repetitious details of how the burger tasted yet again, I'll just say refer to paragraph 2. Service this time however was even worse considering when I tried to substitute my fries with a salad (again, something that I've always done without incident @ the Fremont location), the server said that it would not be possible. I tried to explain that this has been done before, many times but to no avail... Strike 2... It doesn't take a genius or a crystal ball to foresee that Strike 3 is coming... Service sucks, so I've decided to place an order to go. No more burgers for me... This time, I opted for the Cajun chicken pasta. Sliced, Cajun-seasoned chicken breast on penne pasta with creamy Alfredo sauce, seasoned tomatoes, Parmesan cheese and garlic toast. Mmm... Sounds good doesn't it? Well... I got all the way home, only to find that they forgot my garlic toast. Call me juvenile, call me immature but I can't eat pasta without my bread. I was fuming but too damn lazy to head back to Chili's. Luckily, my sister in-law (who ordered chicken fried steak) did get garlic toast which she never eats anyway. Yeehaw! On to the main course! The pasta was obviously soaking in water for quite some time & wasn't fully drained. A mixture of Alfredo & water turned the dish into a white, soupy mess. This was all topped off with (I'm guessing) chicken flavored meat which had an unappetizing rubbery texture to it. If you've read through the entire review or skipped directly to the end, it'll still result with the same conclusion. I won't be going back anytime soon... Really though, what do you expect for a step above Denny's? read more

So...I came in around 11:30am with two business associates in order to get faster service before the noon lunch crowd. Key word here is faster, meaning not competing with lots of other diners. The hostess was friendly and promptly seated us. There was one person sitting at the bar eating, and only two tables visible with people when we sat down. It was not particularly clean in there, and the menu choice is not very exciting, just standard fare. We only chose Chili's because I had a gift card in my wallet since Christmas, here it was September, and it was time to finally use it. We received our glasses of water when we ordered about 5 minutes later. She pointed out another waiter she was working with in that room, and to ask him for anything also. We never saw him again. Everything with our waitress, to this point, made her appear to be normal. But this would soon prove to be an illusion. Since I was in conversation with my table mates, I lost track of how long we had been sitting there waiting for our food. Suddenly I realized the folks seated behind us, who came in at least 15 minutes after us, were being served their meal (different waitress)...in fact one of them was getting exactly what I had ordered, so I felt really pissed off. I was also getting that low blood sugar buzz that makes one panicky. Our waitress suddenly became our nemesis, but I remained courteous. She never came by to check on us, bring us chips, bread, nothing. We just hardly saw her, period. Then a rare siting of our waitress occurred, and I quickly motioned for her to come over, before she disappeared back to where ever she hides to. She was placing appetizers down for a recently seated group, I asked what was taking so long. She acted surprised and left to investigate. She returned and knelt down in front of our table (either to hide what she was going to say from her coworkers or in order to seem diminutive and friendly). She forgot to submit our order. Oh, she was so sad and sorry. But, I say, we have been sitting there 40 minutes already! She did not offer to comp anything, but promised our meal on the table in 10 minutes. I am a calm person, but I am extremely unhappy with this situation, and let her know, but I would wait 10 minutes. Cripes, I already invested so much time in my waiting, but please bring the chips and salsa, pronto! Nope. Nope. Not gonna happen. Not even this simple act of bringing chips. HER JOB IS REALLY TO PICK OUT A TABLE AND STARVE IT'S OCCUPANTS!!! To prove my theory, she next placed chips to a newly seated group at a corner table, where we could SEE the food, but not have any ourselves. We walked out. If I could give a minus star, they would get minus five, which would be the max for the worst. We quickly drove over to Rubios, got some tacos to go, and I returned to the office, barely in time for my 1pm meeting. read more