A fast casual taco and burrito place. Maybe it was maybe my fault, but I had too much stuff on my tacos. It was like a little unwrapped burrito on which I couldn't really taste the meat. I did pull out a sample and it was meh. Service was friendly but the guy on the line was not super communicative and pretty quiet and we had a couple iterations of "what did you say?" going on. The chips were very yummy. I could go back for those. read more

Chiloso Mexican Bistro - Mexican Near Me - Rockwall, Texas

The food will always be good enough for fast food, [[HIGHLIGHT]]the challenge was cleanliness. We could barely find a clean table.[[ENDHIGHLIGHT]] The staff was very kind and helpful. Our chips were stale and they replaced them with no issues. read more

[[HIGHLIGHT]]Not clean and insanely overpriced.[[ENDHIGHLIGHT]] Would you pay $39.99 for steak fajitas from a place with random items falling into open food containers? If I'm paying $40 for a dish I'm going somewhere with table service, clean kitchen, and actual silverware. read more

We always love beating a crowd on Sunday mornings by heading to breakfast at Chiloso. It's really cool to be able to pick your own breakfast tacos or order any of their hot meals. The Todd's Migos has a little extra heat because of the queso, but man oh man is it delicious. The workers are very friendly and helpful when deciding what you want to get. [[HIGHLIGHT]]The whole place is laid out very well with lots of places to sit even on busier mornings.[[ENDHIGHLIGHT]] They also have really good lunch and dinner options, but we mostly go for breakfast! read more

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[[HIGHLIGHT]]The ambiance is nice and the staff were friendly enough, and the air temperature was good.[[ENDHIGHLIGHT]] That's where the good ends... Seriously. The food. It completely sucks and is so much more expensive than similar places like Chipotle, Torchy's, and taquerias. The menu said "tacos" for $5.50, so I was thinking, "oh good, at least I can get two small tacos for a decent price." Nope. It's for one. And all the meat looks and tastes like it was premade and heated back up to sit in the warming trays for hours. The fajita chicken tastes like it was boiled. I didn't dare try the other stuff I would've tried at a taqueria, because it just didn't look good. The fajita vegetables taste like biting into smoke with no other flavors. The only thing I liked were the pickled red onions, because duh. I had breakfast tacos here on a previous visit, because someone recommended them. Apparently that person has never had a good breakfast taco. They were terrible. Some of the worst I've ever had, and I've had some bad breakfast tacos. I have given them a chance four times over 15 years, but I am done now, unless something drastic changes. I truly don't understand why people keep going here and raving about this place. Good riddance. read more

Today was my first - and will be my only - time to eat here. The online ordering system is not user friendly and for any restaurant post-Covid to not have a usable online system is ridiculous. The menu has "seafood tacos" listed and shows a photo of 3 tacos. At no point does it say you are ordering ONE taco, which makes it ver misleading. The tacos only come with one slaw option - habanero - so if you don't want your mouth blown off, you have to get it with no slaw. That means you have avocado and your seafood of choice (in my case, shrimp), and nothing else. For almost $7. Luckily the one taco came with a side of rice so I was able to dump the shrimp - all 4 small pieces of them - and the avocado onto the rice and add my sauce so I would have some sort of meal. Unfortunately, the rice was horrible - gummy in some places and clumped together in other places. No cilantro flavor at all. The tortilla that was the taco part was so thick, gummy, and oily it was inedible. I have had Taco Bell that was a better value than this place. Never again. read more

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Service Janice ( african american) girl sucks. I ordered grilled salmon plate and it says with salad and rice. I asked her what can i substitute the rice with and she has no idea that the menu says Salad AND rice not salad OR rice! Basic english and this girl doesn't understand. Kept on insisting it was came with both and i dont like rice and i was asking her what can i substitute it with. Manager apologized girl is still i training. really? Huge attitude! Fire her read more

Chiloso Mexican Bistro - The girl in the right! - Mexican Near Me - Rockwall, Texas

this location is going down hill, every time i order it's always something when it could've been prevented by simply reading properly. i always ask for queso on the side in person and never have an issue but the few times i have done delivery it has been HORRIBLE. what is so hard to read, "queso on side" not to mention when i don't ask for salsas or ranch they load it up with it? like are yall dense? it's getting ridiculous and honestly there's so many other places that have better service for cheaper. don't waste your money here, go to a taqueria. lesson learned, support the community not chains. read more

Blackened shrimp taco was SO salty I had to send it back ; they tried to put it off as just being " spicy " ... it was so doused and soaked in Salt and blackened spices that it was inedible .... Same with the salsa, chips and the light salsa ... Mega salty .... Chicken taco replacement .... Way too salty . Someone needs to address the kitchen . read more

This place just lost all my business with their horrible business practices. We had my stepfather's funeral today and they called *hours* before to say they don't offer our original order. It's STILL listed on the website as an option. Did they tell us when we ordered it days ago?! No. They waited until the day of. Literally when it's too late to change anything and say they are going to charge us $160 more. They ended up doing the right thing, but not after a long conversation where they upset my mother - again, on the day of her husband's funeral. Never again, Chiloso. read more

Came here for lunch with a coworker and the experience we had was very good. Upon entering, we were directed to the front counter to build whatever meal we wanted. The options included nachos, tacos, salads, etc. The workers were fast and efficient. I ordered the Nachos and loaded it up with my favorite toppings. Whenever I asked if extra, it was given. The food was delicious and salsas tasty! I would definitely come here again to try out the tacos and other options. read more

Chiloso Mexican Bistro - a plate of food - Mexican Near Me - Rockwall, Texas

First time at Chiloso's Tuesday night. [[HIGHLIGHT]]Had a huge and clean eating area with bright big windows.[[ENDHIGHLIGHT]] Staff was friendly and explained our choices. Loved that I could choose a lot of things to put in my bowl, and had choices for salsa and dips for the fresh tortilla chips that came in a bag with your meal. My food was delicious and I was able to save half of it for my lunch tomorrow! My hubby got some fresh tacos made for himself and also enjoyed his food. We are definitely coming back! read more

An authentic Tex-Mex Restaurant located in a strip mall in Rockwall. Serves breakfast, lunch and dinner. Went for brunch. Stand in line and order at the counter. We went with breakfast tacos and quesadillas. Also grabbed chips and salsa as a side. Given a number and the food is delivered to your table. Prices decent, good portions and the food was very good and filling. All three of us en read more

The taste and look of the food is incredible!! Went here for men's Bible study weeks ago and I go back almost every week! The team serving is phenomenal. Haven't had a bad taco yet. And there portions for a 'make to order' taco place...huge portions for a very reasonable price! I tell everyone about this place!! read more

The best quick breakfast spot around town. Now although they do not have a drive through they are FAST plus these breakfast tacos are STUFFED to the MAX so I suggest taking a seat inside & eating them. They also give free chips & a drink in the mornings. Their Jalapeno Ranch is addictive & goes on everything. read more

I'm surprisingly impressed by this place lol. The topo Chico glass bottles as a vase with fresh flowers is a cute touch. The queso is overpriced but really good. Had a nice spice to it The workers rushed us a bit but they were friendly and my order came out right and quickly. Got a child's cheese & rice quesadilla (a good amount of food for a child's one). Plus chips and queso. The Maine root rootbeer is always a plus. Maine root anywhere instantly gets a star from me! It was cold and the table appeared a bit dirty but the floors and ordering area seemed clean. If I'm in the area I'd definitely come here again read more

Chiloso Mexican Bistro - Cheese & rice quesadilla with chips & queso. Maine root rootbeer - Mexican Near Me - Rockwall, Texas

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This place is clean. They have plenty of help. You get plenty of food. There have plenty of help to make the process quick. This is a place you get to pick the fixings. Great yea and beer. Community tea and Pabst Blue Ribbon beer plus others. Restrooms are clean. Give it a try, it is right off I-30 east in Royce City. read more

Not sure when this happened as this location used to be great, but the staff is worthless. More concerned with goofing off and chit chatting with each other then they are paying attention to guest. Seems like poor management at this location. read more

Seriously, how hard is it to follow directions? When ordering online I purposely order a make my own burrito so it would not be spicy, but the person making it decides to put the insanely sliced corn mixture with extra peppers in it! Of course they expect tips, but when you do this you don't deserve one. $14 burrito ruined and now I will enjoy mouth on fire for the rest of the evening. So sick of this place getting my orders wrong read more

Honestly, one of the worst meals I've ever had. Ever. Didn't take more than one bite. There were a ton of burnt pieces in my food. And when I say burnt pieces, I don't mean an over cooked onion. I mean burnt pieces that only come from the bottom of a skillet that hasn't been properly cleaned in months. I picked them out and the whole dish still tasted like an ashtray. Also, found a huge piece of onion skin and some beef (I don't eat beef) in my bowl. Also, ordered a half pint of salsa and a bowl of queso and received one of the small bags of chips that comes with one entree for the entire order (it was delivery). Disgusting and even the parts that were edible required my own tortilla chips for everyone to eat. read more

Chiloso Mexican Bistro - Part of the onion skin, burnt unidentifiable pieces, and un-ordered burnt beef - Mexican Near Me - Rockwall, Texas

Jamiese at the front of the line is awesome. She always has a smile on her face and is so happy to help. Great service, great food.

If I could give zero stars I would. Chiloso as a company is great, but this location is absolutely horrible. I eat their breakfast religiously every morning and this morning I came into the location at rockwall and payed way more money for what they considered as "extras" for breakfast. At every location I've been to within the metroplex they allow me to get bacon, sausage, and potatoes without having to pay for extra. They are also supposed to use the spoons as a portion reference and that didn't happen. I basically paid way more money for a burrito that was the size of a taco. The manager did not care to help resolve the issue either, instead I was charged and told I was wrong. Customer service is trash. Go to Royse city. It is way better than this dump of a leadership team. read more

I refrained from reviewing because who truly cares about a fast casual quickie with mediocre food and a predisposition to attract pseudo-granola rock climbing advocates, but here I am. First, I want to share that I was greeted by the Cobra Tate of Rockwall. I didn't stop to ask him his opinion on imperialistic wrongs or women's rights, but the look is uncanny. He threw our food and rolled his eyes far too many times to be okay, and with that knowledge I want to say: Cobra Tate of Rockwall, if you need help let someone know, brother. "At Chiloso, we're not just food, we're family." Does family refuse to wash their hands after using the restroom? I just hope to whatever powers exist beyond they have hand sanitizer behind the counter. Either way, I will eat out of a dumpster so take it as you will. Food: mid. Service: a circus of sadness I'll pay to see every time. read more

Honestly Chiloso is always a hit. It is perfect for a quick meal to grab out. I always get their grilled avocados, they are absolutely the best. There is a layer of queso under the avocados, and the avocados are huge and delicious. You get to choose your choice of meat to fill your avocados with, I love the grilled chicken, and it comes with rice and beans. It is so filling and so delicious. The spicy ranch is also good, and yummy with the complimentary chips. read more

Chiloso Mexican Bistro - Grilled chicken avocados with rice and black beans - Mexican Near Me - Rockwall, Texas

Chaos, pure chaos. Employees have no idea what ingredients are in the menu items. Poor attitude probably due to them being too busy to accommodate the over capacity guests in line. Waited twenty minutes in line to be disappointed with the dry beans, chicken and store bought corn tortillas. They show home made. This once was a great place when I was younger. Has gone down hill in the past couple of years. read more

One of my favorite places to go when I visit family in Rockwall! Yes, the line is always long and yes the staff moves slow and yes it is impossible to hear them when you're ordering....but the food is WORTH IT. Everything is so fresh and authentic. My favorite things are actually not the traditional tacos and burrito bowls but 1) the chicken tortilla soup and 2) THE GRILLED AVOCADOS. They are stuffed with your meat of choice and sat in a bed of queso. The best!!! read more

Chiloso Mexican Bistro - Grilled avocados with chicken - and tons of queso on the bottom. - Mexican Near Me - Rockwall, Texas

When it's dead in here you wouldn't expect to be rushed not even able to tell them what you want before she moves it down the line. And on top of that she mountains everything on top of each other, who tf is supposed to eat like that?! Doesn't even look like a taco at that point. Having employees that care goes along way. Won't be back if she's the one making them. read more

The food was great, but the people were rude!!! Won't be back to this location!! The restroom was clean and decorated really cute!

To give some perspective: My husband and his family love this place. They go almost every day. I myself am not a Tex Mex or breakfast fan. I can see the charm. Heaping amounts of food for breakfast and for lunch and dinner, it is a really solid option. My gripe about this place is that once the breakfast line hits (around 9, it's quite a wait). Their online ordering system is atrocious (just call in your order). The app might be better, but after doing the online ordering...I just couldn't bring myself to download the app. And it seems like every 6 months I come back, their prices are ever so slightly higher. Where it's really good. -Their breakfast tacos or bowls. Seriously, I've never seen such a large amount of food go into a taco. You can definitely control it. -Their white sauce (a.k.a jalapeno ranch). Their chips are actually pretty solid on its own, but to me they're just a vehicle to get to my ranch. -Shrimp options are actually quite solid. -Barbacoa is really good if you don't want pork on your taco like me. Though I've heard from my family that the chorizo and sausage is good as well. -The potatoes are so solid. -Queso is not an additional cost. -Free drinks (including coffee) with your breakfast order Where they're like Chipotle and it drives me crazy. -The breakfast line -Extra for guac, barbacoa, and brisket...a lot extra (but they give you a lot...so maybe that makes up for it). Extra Tips/Thoughts: -It's freezing in there. Bring a jacket. -They recently added brisket. I wasn't a fan since I don't like dry or fatty meats...my lean meat should have some moisture. But it was flavorful and my aunt liked it. -You can get as much sauce as you want...stock up on the ranch. read more

*Not a review of the food. Muy malo service! Came here to pick-up food for some friends. First, I have never been here so, naturally, since I was just picking up food, I entered through the "take-out" door. STUPID me, what was I thinking?!?! Stepped right into a line of hangry folks (mind you, it's 7am). Looked around to see if there was a "take out / to-go" sign...nope. So there I was standing in an endless line through food Hades. Finally got to the counter, only to be told that shleps like me should have gone to the other end of the counter. Again, stupid me! Asked the Ireallyhatemyjobanddon'twhatyouhavetosay employee for the order and then I harshly commented that there should be a sign telling us shelps that we should come here for "take-out" orders, to which she un-enthusiastically muttered "ok" and brought me two large bags of luke-warm, Mexican-ish food. read more

The quality of the food is good, but everything we've eaten there so far is spicy! Is there anything on the menu that isn't spicy besides the chips? I wish I could take my child but I have no idea what I could feed him! I don't see spice warnings on things I assume wouldn't be spicy. Is that normal for Chiloso? read more

4 October, 2024. My wife and daughters have been going to Chiloso's in Rockwall since they opened up 10+ years ago. The food has always been good. But with the recent change in menu the pricing was totally confusing. The menu says BUILD YOUR OWN: $12.90 for a bowl. We ordered two bowls with Steak. Price came out to $15.50 per bowl, before tax. I was told the Bowl price of $12.90 is for Chicken only.... but under the Bowl pricing, it did not say "only for chicken" or anything of the sort. Nor did it say "steak price is more" or anything like that under the bowl pricing. You had to look way down the menu to see in small print that steak was an additional $2.50. I don't mind paying a fair price, but I have an issue with misleading pricing, intentional or otherwise. In all fairness, it was almost certainly not intentional, but it was misleading. The employee at the register could not explain the price, he had to get the manager. She could only say, "the price is $15.50 for steak". At that point, I stuck to my principals... "it says $12.90 for a bowl right there, not $15.50". The manager would not budge, and neither would I. I left without paying and without the food. Please just make the menu clear..... read more

Food was great they were really busy but kept the line moving. Great location food was fresh.

Excellent option for Mexican breakfast! The Migas was freshly prepared well seasoned and was served with a hearty portion of papas with onions. We also enjoyed a breakfast bowl which was just as good. Can't wait to come back for lunch! read more

I first like to start off with explaining that the biggest reason this Review is being done is because of the poor customer service Jackson displayed at the location. I understand there can be a line and a Waite but the way to communicate with people is definitely something Jackson does not know how to do. read more

The food is excellent, and we love the spicy ranch sauce! The price is great; very good value. The only problem is getting the food; two choices - (a)Stand in a really long line, and WAIT...or (b) order online and they will mess up your order. We normally stand in the frustratingly long line, but today we ordered 'to-go.' Unfortunately, they gave us someone else's food - and we didn't discover it until after returning home. When my wife took the incorrect order back, the cashier simply tried to hand her the old (now cold) order with our name on it. No apology. Wow. Maybe there was a language/cultural barrier, since the cashier barely spoke English - but this is not good C/S. If you enjoy standing in a hot humid line for an hour, this place is perfect. When your mom picks you up from 6-Flags, ask her to drive you to Chiloso. The rest of us should wait for the prices to increase by 15-20%, to thin out the herd of cattle in line for cheap breakfast tacos (w free drinks and chips). read more

Would be nice if your online hours reflected what's on the door. Walked in at 9:15p because hours advertised on door reflect closing at 10p only to be told closing hours were 9p. Attempted to dine in on Tuesday evening. read more

Chiloso Mexican Bistro - a restaurant with tables and chairs - Mexican Near Me - Rockwall, Texas

Officially on the Chiloso bandwagon! I came here 4 years ago and had a bad experience so never came back. Fast forward to the last month.. I've had their barbacoa burritos, baked avocado, chicken taquitos and all have been great! Three stars are because they forgot to put my daughters food in our to go order and I didn't notice until we got home.. just a tad annoying. read more

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I don't know what happened to this place. Not good at all. Food quality has went down to negative. I gave the Rowlett location so many chance to get it right and have been so disappointed. read more

I was introduced to Chiloso by locals a few months back. Catering is awesome and fresh. Food is delicious and we've never had a bad experience. You need to try the chips and queso and while you're at it, dip your chips in some ranch. You'll thank me. read more