While I was waiting in line to place my order, I witnessed the most deplorable and shameful treatment of a customer from the manager! The manager criticized and humiliated a lady for ordering in line, while she was waiting on a long online order. This manager continued to berate and criticize this lady for holding up the line. I don't care who you are, or that we are in a current state of employee shortage...you don't treat people like that!!! I have also witnessed other outrages from this same manager, and she continues to still be employed here at Chipotle. There is no excuse for this inappropriate and unprofessional behavior...especially from a manager! I hope that corporate will finally fire this woman! I have already written a complaint to corporate...I guess we'll see if they are a worthy business or not! They lost my business today because of it! Beware and avoid this location! read more

This chipotle is one of the more grotesque locations I've been to. Always trash on the ground and the trash cans are usually overflowed. They either need to hire more workers or better employees. Wish this wasn't the case for my local chipotle. read more

Sad excuse of a chipotle restaurant. Only online orders currently and they always run out of ingredients.

And never ordering again. No veggies on the VEGGIE BOWL. Tiniest portions now. Chips tasted like hard card board. Beans missing on one bowl. It's really not that hard... read more

Chipotle Mexican Grill - No veggies for a veggie bowl with extra veggies - Mexican Near Me - Canton, Georgia

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I've been to Chipotle twice in my life, once 9 years ago and just now. I'm leaving once again unimpressed. First off we walk in at 5:30 and every single table was dirty, assumably from the lunch rush. Then we check out, almost $30 for 2 adults, had free kids meal coupons which is the only reason we checked it out. Finally, went to get some sweet team and the urn was bone dry. This location needs to step up their game getting ready for dinner. Maybe I will give them a 3rd chance in another 9 years. read more

They cant get a mobile order right if their...[...]. Thinking I was smart ordering from phone and avoiding the big line. Joke is on me, when I bascially jog a mini marathon to my car and back into the restaurant to get everything I ordered. Look at the receipt. I have NEVER had an order right from here. I could go into a detailed chapter and verse of every mistake. I just wanted to paint the broad strokes so people will read it. read more

Chipotle Mexican Grill - Mexican Near Me - Canton, Georgia

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I love Chipotle but this location is always dirty. Tables, chair and floor are always nasty.

Heather that works there was incredibly rude. She should not be working with the public. Everyone else was great.

Literally what is the point in placing an online order when you have to sit inside waiting for 30 minutes to get your food while people fly through the line ordering inside and getting it faster. Just a PSA to order in store and not online read more

This location has gone downhill significantly. Each time I have been in last 6 months portion size has gotten smaller. Went today for a to go order. Couple in front of me clearly knew the owner or perhaps manager who was doing the order fulfilling. They received heaping plates of food for free. My turn: I received one half a scoop of chicken per order. He went as far as to shake off the spoon chicken to make it even less and even shook rice off the spoon (because rice is so expensive I guess). When I said I had another order he let out a sigh, I got even less portion size on next order. Kids meal used to have an area filled with meat, it was not even 1/3 filled. They gave me more pics than meat and rice combined. I will not be back. Ever. read more

Chipotle Mexican Grill - Kids pick your own with very small portions of chicken and rice. - Mexican Near Me - Canton, Georgia

I give Chipotle 3 stars because of their service. The kind is always super long and they usually aren't that quick. Other wise they have a great food selection. read more

Spoke with the General Manager, Cory, tonight about our order. He said Dedra his manager gave perfect portions on our food. I explained to him this cannot be perfect portions!! Check out the pic... I don't even need to explain an read more

Chipotle Mexican Grill - Chipotle Canton... REALLY? General Manager, Cory, does nothing but say his manager Dedra does perfect portions. - Mexican Near Me - Canton, Georgia

My girlfriend and I both ordered burritos and queso, my burrito was okay, however had little steak and the one good bite of steak tasted about 6 hours old. My girlfriends burrito was full of practically only rice, lettuce, and guacamole, to the point where the whole burrito was served cold, the "steak burrito" was drowned in cold lettuce and a ridiculous amount of guacamole incorporations to the actual burrito. The queso for some reason had an orange hue, and tasted kinda like the zesty queso you can buy from Walmart, very unappetizing. The chips served with the queso were unfortunately stale. Not worth $25. I get it, a business like this needs cheap labor, but management needs to enforce standards and insure those standards are held. Without them, you get a poor final product. read more

Chipotle Mexican Grill - Mexican Near Me - Canton, Georgia

I am 19 years old and I understand ordering a kids meal is not usual but I was not very hungry nor really like chipotle like that. I usually get a quesadilla but was not feeling like ordering on line. The women who was taking my order asked me for my 3 sides. I truthfully only wanted cheese and chicken she said I had to get another side so I asked about extra cheese. She then called me special to my friend. I personally feel like someone who is working in a food business should keep their thoughts and opinions to themselves. So I was extremely unhappy with this and will not be returning . read more

Just don't... other chipotles are usually pretty good but not only was it dirty and the service was bad, but the food they served tasted really weird and the chips were super stale. When my husband asked for fresh chips the lady acted like he was crazy and gave him another bag of chips... but those chips partially tasted like lime and others didn't. Just don't go here. Just a train wreck. read more

Ordered for delivery. Order was totally wrong. My wife can't have dairy either so we couldn't eat what they did give us. Tried to call the restaurant but it has a machine answer and when you finally get it to transfer to the actual restaurant it either hangs up or rings 10 times and says inbox is full. We called 10 times. Extremely frustrating when the order was already 20 minutes late. Getting an order wrong I can understand and even it being a late delivery, but not having a working phone in inexcusable. read more

nasty location. won't be coming here again. cashier was eating at drink station next to utensils and sauces, napkins etc. when I asked if they ate at the drink station all the time she gave me a smart smirk and said "sometimes". slow employees, at least the ones I enteracted with. carelessness and lack of hygiene. disgusting to be eating next to forks and all. 1/23/2023 read more

Well, I usually come a lot to Chipotle, but the last two times was HORRIBLE, poor quality in the food and the service was TERRIBLE; sorry for them but I do not recommend this place anymore, try the pizza place next door, it's much better.. read more

I came in for lunch and what a mess. The line had food spilled everywhere. I tried getting ice for drink, no ice! Tried to get a seat, floor and tables full of food. I told someone at the register and a young lady took a rag and just smeared what food was on the table around. I finally told manager. I used to eat here A LOT. I won't be back, and will be contacting corporate.. You would think with Covid they would be taking extra care. The picture doesn't do it justice. There wasn't a clean spot. read more

Chipotle Mexican Grill - a person sitting at a table - Mexican Near Me - Canton, Georgia

I've tried to online order from this restaurant three times now, and somehow every time they don't seem to have my food ready for another 15-20 minutes AFTER it's supposed to be done. Once someone walks in the door they completely stop the online orders I don't get it. read more

This location seems to be struggling with carelessness. The last several orders I've gone to pick up have either been incorrect, missing utensils, or placed on the wrong shelf. It kind of defeats the purpose to pickup if I keep having to go to the counter to get things corrected. I've never had an issue when I order in store, so maybe more attention could be given to the mobile order section? read more

This Chipotle needs to be taken over my new management!!! This is my third time going there in 2 months and received the WRONG or MISSING FOOD!!! And now you cannot reach them over the phone. Which means I would have to drive 10 miles back up to get a corrected order....THIS IS CRAZY!!! I ordered a child chicken taco bowl and when we opened the bowl, there was two EMPTY shells. And this is the second time no meat for a child's taco dish. I know the pandemic has put pressure on businesses, but this is RIDICULOUS!! If you cannot give good food and good service CLOSE!!! You are only damaging the BRAND. Lastly, did you know you cannot call their Corporate Office? Well now you do. You have to email them and then they email the restaurant. I should have read the reviews before going. I am not going to this location EVER AGAIN. read more

I just ordered a Kid's Taco meal to go, and they left the meat off, again! The kids meal to go packaging has changed, for the worse.....and they always run out of chips. The beverage machines always need changing, it smells pissy around the beverage area as well. This location typically messes up some part of my order! I guess I should know by now, that this location has become sub par over the years. To add insult to injury, I cannot even get them to pick up the phone to address my botched order. From now on, I will be going to the Chipotle on Exit 7! read more

Horrendous horrendous customer service. Ordered Seven meals. Got 1 meal delivered. Went to this location at 8:30 pm to buy the food AGAIN and stood at the register in the EMPTY restaurant for five to ten minutes while I observed the ENTIRE STAFF in the back chatting leaning on things chatting some more. Finally I asked loudly if they were closed. A large guy disengaged from the chat fest and rudely took my order as if I was inconveniencing him. I was in shock and disbelief that this is how this location is run. Instead of doing the job they are paid to do they appeared to be on a long break while the business is open? I ordered one meal paid and left. They treated me as if I was imposing on their time with truly reprehensible customer service. Will not patronize this location again. And don't try to get a manager or any type of customer service online because it's impossible. Really needs new management and staff, or maybe this is acceptable to Corporate? read more

We had Chipotle delivered twice in the last two weeks. the food was hot and delicious. We will definitely be return customers.

Ordered on the app a week ago - When I got there the power was out, so no order.. not their fault I know. The manager was outside blocking the sign, when I said that I had paid on the app, he said 'not my problem', so I asked how I could get a refund and got told call 1-800-chipotle - That is for catering orders.. not customers service! I have now completed 2 customer service forms requesting a refund and providing proof that my CC was charged.. and not even an acknowledgement!! I will not be using the app again, and will take my business elsewhere if this is not rectified.. unacceptable. read more

Really and truly terrible. Staff was indifferent, management was absent, and food quality was poor. Watched their employee smash my burrito into absolute mush tearing the tortilla repeatedly. When I complained, they just shrugged and tossed the whole mangled mess into a to go bowl. Seriously disappointed. read more

Don't waste your time here... dirty kitchen, bad attitude, and true carelessness. Took 30 min to get a burrito bowl and I was only the third person in line. They had one person making orders and being a cashier. Employees look unhappy. Chipotle is definitely not what it use to be fifteen years ago.... read more

Woah. Two words: Quality control, Chipotle. This location used to be my favorite. Then you hired a bunch of idiot teenagers who look like they'd rather die than serve you. The first person I was greeted by could barely turn the sides of her mouth upwards into something that vaguely resembled a smile. Poor thing. She then proceeded to ask almost inaudibly what I'd have...while looking very confused. When I said I'd be dining in, and noticed the veggie tray was empty, I simply asked "will i need to wait for veggies?" She looked at me like i was speaking another language. I had to repeat myself a dozen times, and these kids literally acted like they had no idea what was expected of them. It took three of them to figure out how to put my bowl to the side and reluctantly drag this poor tired looking red head from the back to come cook veggies...which were thrown onto my bowl barely cooked. Pretty much raw. These kids were clueless. It was actually kind of sad. So in conclusion, train your staff to accommodate customers in at least a mediocre manner, Chipotle. Oh and just go ahead and fire the red head kid. Put him out of his very clear misery. read more

As far as fast food goes, Chipotle is one of my favorites. The food is fresh and reasonably healthy - I don't feel horrible after eating here like I do at some fast food places. My favorite is the barbacoa crispy tacos with rice and black beans...yum! Don't forget to get chips and guacamole too. The Canton Marketplace location is the closest to me and the customer service here is always excellent! The manager Mario is a great guy and always acknowledges the regulars. See you there! read more

Chipotle Mexican Grill - Yum! Everything looks so good. - Mexican Near Me - Canton, Georgia

I personally love this food. BUT, never order from them on door dash. You will wait almost an hour for your food. My door dash driver has been there for about 35 minutes waiting for my food. Poor guy. He said they aren't even busy. He asked the manager and the manager said he has to pull everyones order before his. Wrong. Terrible. I tried calling 3 times to speak with the manager and no answer! I will never order from here again. read more

Chips need help. Taste off and stale. Trash cans were overflowing with trash and every table was dirty.

We have came on multiple occasions and the rice has been super hard as if it's not cooked all the way.

Walked in and began to order food, was told they were out of several items I requested. When I went to pay I noticed a separate section containing several of the items I had requested for my meal. I asked the cashier if I could have a small side for my meal and was told no, that those items were for takeout orders only. Last time I will frequent this location. read more

We love Chipotle, and were thrilled when we found out that this one was going to be so close to home. We've visited this specific location probably close to once a week since they opened. Unfortunately, it's been either very good or very disappointing. The quality of the food is generally on par with what you can expect at most Chipotles. However, this location has one employee who is very, very frugal with doling out amounts. I'm not an unreasonable person - I don't expect $10 of food for the $7.20 I'm usually paying for a barbacoa burrito, so I don't expect them to have roll a second tortilla just to accommodate overflow. But this one guy? A scant spoon (not spoonful - this is really a small amount) of rice, a very scant amount of beans, and *always* less meat than what we've ever received anywhere else. And today? Today was infuriating. Today, he put two small pieces of meat on my daughter's burrito, and then picked up a third small piece before putting it back down and then plunking what we discovered was a huge piece of fat on her burrito. I couldn't see it, but my teen did - yet she was too afraid to speak up about it. Alas, my small portion of barbacoa meat was also mostly fatty. I know fatty meat sometimes happens at Chipotle, but never so much especially in relation to how little actual meat we also received. From now on, if this particular employee is working there, we'll just turn around and try again later. Also - another reviewer mentioned the flies. YES! They really do need to do something about it; it is noticeably problematic. read more

this business constantly forgets things in your order. me and my boyfriend currently have the flu and we ordered a burrito bowl and a burrito two bags of chips and salsa. we literally only received the burrito and bowl and they weren't even correct. My bowl had no cheese and his burrito had no queso. i don't even know why i continue to go here considering the last time i went here i was a ROACH on the counter. I'm astounded a restaurant can be this bad. read more

DoorDash delivery, worst thing in every way. The burrito fell apart before even opening it, liquid and salsa all on the outside. I feel it was done intentionally because of how bad it was. Chips were so stale I couldn't chew them. Extremely disappointed and let down. read more

Chipotle Mexican Grill - Burrito? - Mexican Near Me - Canton, Georgia

Waited 40mins to order in store. The man making the orders at the counter was complaining and the cashier was just standing and watching. Cilantro Lime Rice was undercooked and crunchy. Won't be going back. read more

I hadn't eaten at a Chipotle easily since about 15 years ago. This location opened recently by my house. My favorite burrito place is a farther drive than this and their quality has suffered as of late, so we decided to give Chipotle a shot. I am handicapped and out of 3 visits here, only once was I able to secure a parking space (I need additional room to enter and exit the vehicle.) The handicapped spaces are also too far from the door for my needs. Based on the number of customers, these two spaces poorly underserve the need! The building is new, and in my three visits has been clean except some dirty tables during the Sunday brunch rush. I have not visited the restrooms. The tables are too close to one another. Because of my wheelchair or cane/walker, I can only sit in certain areas of the restaurant. I wish they had considered leasing the next door unit to better accomodate their customers. The staff appear professional and not like lazy slobs. They have made my food to my liking each time, although I wish they offered onions separately from the salsa (my husband is allergic and I love onions and he loves salsa!) I wish they offered trays and to-go bags by the door since we eat our burritos over 2 meals and a snack. Downsides: not enough handicapped spaces Up sides: good food, good staff read more

Pretty freakin gross if ya ask me. Lady at the checkout was pretty mean I asked if she heard me tell her to add some drinks and she rolled her eyes and said you didn't say that. Guy with the harry potter tat always has an attitude too. I order online pretty regularly and they always mess it up. Pretty bad service honestly. Also went there like two days ago and I had like mold in my chip bag. The portions are never consistent and neither is the price. Like sometimes I get double chicken and they don't charge me for it. Food also isn't always great and the chicken is usually burnt. Also the tables are literally ALWAYS dirty and they are always out of something. Who knows, I will probably just stop coming here. I wouldn't recommend. read more

Chipotle Mexican Grill - Mexican Near Me - Canton, Georgia