Very disappointed with this Chipotle location (2026 cumming hwy). On multiple visits, the food has not appeared fresh and has looked as though it had been sitting for an extended period of time. It's quite obvious that the food they are serving the very next morning is from the previous night on some occasions. I even have photos from my visits (of going the next morning in hopes to get fresh food) that raised concerns for me about the freshness and quality of some of the food being served (Will attach photos if possible) Another ongoing issue is that this location often stops preparing fresh food well before closing time. Although they are open until 11:00 PM, it is common for them to run out of items like white rice, chicken, and steak around 9:00-9:30 PM and not make more for customers who come in later in the evening. I understand that restaurants need to manage inventory and reduce waste, but customers should still be able to order from the full menu during normal business hours. I hope management addresses these issues and improves both food freshness and product availability for evening customers read more

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A typical representation of the franchise with modern and sparse interior. With cold bare metal tabletops and seating discourage customers from lingering. On this visit my wife and I both had custom bowls. The look of the ingredients were good and the quality acceptable. Despite the pedestrian appearance, the flavors were excellent and we loved the taste of both our meals. Their salsa is very spicy, and we found one was enough for both of us to share (and didn't even finish that one). The portions are excellent and filling. read more

Only if the restaurant is cleaned up and people behind the counter working with food, should wear hair nets Nasty people working behind the counter with big ass hair with nothing covering their head read more

Absolutely disgusting atmosphere, rude and tired looking workers, and last time I went the AC system was down. The tables always have rice on it and are never cleaned, and everything I touch is sticky. The workers are rude and disrespectful, and seem to have no time for the costumers. I heard one of the workers even went to jail! This chipotle was my go to food place but it has just gone downhill and has reached the lowest. This is by far the worst Chipotle I! I should give 0 stars! read more

This place is always out of stuff. I came here yesterday for chipotle, they were out of vegetable. Front of the store stated there are out of Roman lettuce, I went to the front, they were out of Roman lettuce, tomato salsa, and low on guacamole. I asked the worker, why are you guys always out of stuff, it's 1pm, it's day time, worker stated there there's shortage in vegetables. I don't understand why they couldn't get vegetables from target, next door, they have in stock. There's no shortage, management here, not really managing, This is one of the worse chipotle that ALWAYS out of something here. Very disappointed. Imagine, you come here to get salad and only Vegetable they serve is "corn and rice" Very very poor management here in this location. I wouldn't come here anymore. read more

The food is great, however who is making it they mixing in too much hot spices. They need to re focus to measure that right measurement.

A friend recommended this unit for the Carne Asada. First of all the photo showed the steak cooked medium to medium rare. I ask the young lady at the counter if I could have what was clearly advertised directly over my head in the order line. She quickly stated, "no, you get what's cooked" which was well done and chewy. I ordered anyway and despite the over cooked meat it was decent but could have been better. As custom, they place a tin foil cover on the meals. Mine was stacked pretty high especially witht with the qucamole. When I went to remove it, it pulled half the gucamole with it almost turning over the bowl. Besides the dirty floors and messy counter tops, one of the serving staff had huge hairdo with only a visor holding the hair in place. I didn't notice any hair in my food but the opportunity is there. I would think a hair net should be worn just to be safe and clean. UPDATE: Got a quick reply from Chipole, not sure if it was a real person or AI. They sent me to a "contact website" which had absolutely nothing to do with my coMplaint. TO CHIPOLE - please do not respond, this unit is HORRIBLE and looking at other complaints you fail to address any of them. As a realtor who orders for meetings, rest assured CHIPOLE WILL NOT BE ONE OF THEM. The photos are from the original complaint about the meat and the big hair do. read more

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Love chipotle. THIS location is just consistently awful. They are always out of everything, long lines, and unfriendly staff. Wish we had a good chipotle in Canton! read more

We ordered DoorDash from this location and they sent us someone else's order. So we drove back to the store traded the meal and they made another to go order only to discover when we got home that order was also completely wrong. Couldn't get through to the store. Customer service was of no help. Very disappointing experience; expected more from chipotle. read more

This location is frustrating. I love Chipotle overall and frequent beyond the norm human. Love the summer badges and contests to get points ...recently in the 1.2% for Georgia of Chipotle diners. Just wow ...well if Deborah is the one preparing your salad ....ask for someone else. Twice I have had the unfortunate mishap of dealing with her. She has a measuring issue no doubt or gets compensation for providing a nominal amount of protein and then either wants to charge double for a single or take the salad back to remake. I am an avid supporter of food industry workers. It's a hard job ....don't make it harder by being obtuse with a surplus of attitude. The manager on duty went above and beyond by compensating the meal. I did contact Chipotle Care Customer care. Not looking for anything additional... but hopefully this Deborah has a teachable moment. Chipotle is a great organization ...looks like they have a phenomenal training program. Again food service industries are tough.....folks come in for lunch to digress from their day a minute ...no one is looking for a headache. read more

Very disappointed with this location. I order a kids meal quesadilla. They forgot my meat and gave me an old mushy piece of fruit. read more

Enough is enough with this location. Our food is almost ALWAYS, wrong and the employees are rude, and can't be bothered to fix things when they're wrong. They act as though you're inconveniencing them. We have ordered countless times via the App for pick up, and we're almost always missing items. This last visit was my final straw, though. We ordered 3 burritos and 2 bowls, I selected chips and salsa for 4 of the meals, and chips and guacamole for one of them. This is $2-$4 (guac) and some change in addition to each meal. I also ordered a large cheese dip, that comes with a large chip. I had my son run in and grab our food and when he came back out, I noticed there were no chips or salsa. There was the large cheese dip, but with no chips for it? I had my son run back in with the receipt to show them we had paid for chips and salsa and guacamole - my son said the girl at the register seemed irritated with him and looked at him like he was crazy, so he showed her the receipt. In response, she had someone hand her what she said was "the last two large bags of chips", she tossed them across the counter at him and said "here", and kept going about her business. AGAIN... we paid for chips and salsa, two large chips are great, but the bags weren't very full, and if you still didn't fulfill what I paid for, then we need to come up with a more creative solution than "here, here's what we have left..." A refund for what I paid for, perhaps, if you're out of chips. Or, if you're cooking some ask if we mind waiting a few? And again, there was still no salsa or guacamole. My son came out and showed me what she had given him and told me about the exchange and refused to go back and ask for the salsa and guacamole because she acted so irritated and annoyed with him (I was coming down with a gnarly head cold and didn't want to give it to someone, which is why I even asked him) I felt super frustrated, because we've had incidents like this happen before (one time a manager actually had to correct one of the staff members for the way she spoke to my husband regarding fixing a meal that was wrong, unabashedly in front of said manager, and customers in line) I decided, despite not feeling well, to go ahead and go in, admittedly frustrated. I'm not typically someone who is confrontational, like EVER, but this happens all the time. I walked in and a gentleman asked me what I needed help with (he was very kind). I explained how my son was treated, and about the missing food items, not knowing the girl who tossed the chips at my son, was standing within ear shot - she turns and in front of all the customers, snidely says "I did not toss them at him, I went like this" and proceeds to motion sliding them across the counter, rebutting what my son said happened. To be clear, not wanting to complain unless necessary, I had checked and double checked with my son that he hadn't exaggerated any of the details - he was absolutely insistent that she was annoyed and tossed them at him. When the girl mouthed off, what I assume was the manager stepped in, she walked to the back, and he pulled me aside to ask me what happened. This man was kind, but DEEPLY uncomfortable dealing with "conflict", that was very clear. He was just doing whatever he could to pacify her, and appease me.... He was very nervous and on edge. Yes, I was evidently frustrated with the employees behavior, but my tone was calm and respectful towards him - it wasn't his fault. He offered to replace the chips, salsa and guacamole with fresh ones that were mid being made (why she didn't offer for my son to stand there for 5 minutes and wait for the same thing, or just offer a refund if they were out, I'm not sure?!) In the mean time she comes out hamming it up with customers (giving them chips, lol) and playing off her rude behavior, which felt pointed to be honest. She wasn't being that friendly when I walked in - it was as if she were trying to prove me wrong. A few minutes later, the manager brings me a bag with the missing bags of chips, we exchange a few more words about the incident, that I feel the aforementioned employee is being disingenuous, especially given how often the employees are rude, can't be bothered, and our food is wrong and I express that I'm not sure I'll revisit this location because we order at least once a month, and this almost always happens. I thanked him for his kindness and handling of the situation and left. I got home, chips in hand, and guess what... still no salsa or guacamole It was laughable at that point. Not worth addressing again outside of this review and I'm honestly less frustrated about it because I feel better here a few days later, but yea, this locations customer service and fulfillment of items ordered, is lacking to say the least. We just won't be returning. read more

This location rides the roller coaster of great experiences followed by the lowest of the lows. I've dined here a solid 10 or more times and each time something is always a little off. Today was the filth in the dining area. A lady a few people in front of me was complaining about it so an employee came out and cleaned. After that it was fine My experience with the employees has always been friendly A few times I've had questions and they have always been helpful. The food is always consistently good. They make several vegetarian options and that red sauce brings the heat. Getting in and out of the parking lot is super busy so be careful read more

Chipotle Mexican Grill - Total mess - Mexican Near Me - Canton, Georgia

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service and quantity have gone downhill. They are skimpy with the rice and beans ( cheapest ingredient ) and barely give you any meat. You have to keep asking for a bit more please. Then the check out said YES to Veteran discount and never took it off my order !!!! She did not close the container good as I got it to go and I have bean juice all on the seat of my car that seeped thru the bag. Not friendly like they used to be either - Young kids read more

First let net start with saying the food was delicious. However, I ordered from door dash and feel my order didn't get the attention it would have from in person order. I paid twice the amount through door dash and got half the food. The chips I paid almost $3 for had less than a bags of lays. No napkin or silverware, it's the small things. Do better chipotle to all customers read more

This restaurant (like most Chipotles) is always filthy. Food on the tables and floor, dirty drink area. When they do clean the tables (with a soiled rag) they fling the food onto the chairs. No iced tea. On this visit, when we placed our order and asked for 2 small drinks, they said they only have large cups. OK, fine. Give me a large cup - we're dining in so it doesn't matter. But then they charged me for two large drinks! Is this a bait-and-switch (let's make more money and only sell large drinks) or stupidity (duh, I gave them two large cups so I have to charge for a large drink)? I like Chipotle food but always hate the experience. read more

The customers here are extremely rude. Ordered a chicken bowl, instead of refilling the chicken and giving the correct portion, I had to ask for a little more chicken to put on the bowl and she charged me for double. Then proceeded to forget the lettuce and cheese that I asked for on my bowl. When I asked for the lettuce she just threw some in a small to go cup which is not enough for an entire bowl. The guy at the register said she put cheese on it and I wasn't sure so I checked my bowl and there sure enough wasn't any cheese. Instead of them just taking the lid off and adding those toppings he tried to just give me a side of cheese. When I asked them to just put it on there he threw a whopping amount of lettuce on top and just tossed some cheese on there. It wasn't even busy when my coworker came. So there was simply no reason for the lady making our food to be moving as fast as she was and just sloppily throwing things in the bowl. If I hadn't checked my food before leaving I wouldn't have had cheese or lettuce in my bowl. Just very disgusting and distasteful attitudes especially because I was saying please and thank you and we were being very nice to them. Never once apologized or tried to accommodate. read more

I love this chain but this location is beyond disgusting. At 11:45am the tables were all filthy and needed a wipe down. I asked for a rag or something to wipe them down and was told "just use napkins and wipe them off yourself". Seriously? There is NO One in line so why can't they wipe down and clean a table or two? On top of this they serve the smallest portions of protein. 1/2 a scoop! The staff have never been anything close to nice or pleasant. I almost thought it was a Saturday night skit. I'd really like to see the dept check this place out! read more

Chipotle Mexican Grill - a closeup of a table - Mexican Near Me - Canton, Georgia

I've been going here for the past 7 years as well as a bunch of other locations given I've moved around a bit- most recently when I go here I've noticed the best quality in food and service ever. It was definitely really busy when I went in and there was a whole soccer team in line ahead of me, but even with the line backed up to the door- they got me in and out within five minutes. I was genuinely shocked that they were that efficient with that many people in line. My food also turned out amazing, sometimes I feel like when stores are busy they skimp a little on the food or when it's slow they'll add on so much they can't roll my burrito, just to get rid of the extra food. This time I got the perfect amount of food- full scoops, my burrito was rolled perfectly and quickly which I was happily surprised by. Everything was hot, the steak was tender, you could see them cooking everything fresh on the grill in the back. They were also fully stocked on chips- you could just tell whoever was managing and whoever was on staff on 9/20 were working incredibly hard and were totally prepared. If I could give more than 5 stars I would, and if I'd had any cash on me I definitely would've tipped cause they did an awesome job read more

This is the busiest most ghetto Chipotle. Ghetto for no reason haha. I mean, the food is fine, when they have it...oh and remember no quesadilla unless you order online...dine at your own disappointment or enjoyment. read more

Chipotle Mexican Grill - Always out of something lol - Mexican Near Me - Canton, Georgia

this place sucks. never give out any food. I pretty much get half of what I would at any other chipotle. I don't like coming to this location at all but it's the only one close. time to find a new spot read more

I have never had such horrible problem at this location before. I placed an online order to be picked up at 9pm tonight. When i walked in it was ready but when i got home i realized how bad they messed up. I order 3 bowls 2 with no beans, all 3 had beans. The bowls labeled brown rice had white, the bowl that was labeled with fajitas veggies didnt have any. 2 of the bowls were suppose to have queso in them which is an extra charge NEITHER did. One bowl even had brown and white rice along with pieces of corn WHICH WASNT ORDERED IN ANY OF THE BOWL. I called the store nobody answered, i havent even got an email confirmation to be able to submit an online complaint. Im beyond disappointed and upset! The items are labeled, why is there stuff in them not listed! As soon as i get my email ill be emailing corporate!!!! read more

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This place was gross. Filthy. Food everywhere. On the tables. On the floor. On the serving areas. One guy stopped to talk with a customer with a full, open top bin of lemonade. The food safety training here must be non-existent. Love Chipotle? Find a different location. read more

Three entrees ordered on line for pick up, all three completely wrong. Drove all the way back to have them re-made, but had to wait at the back of the line. And to think I provided a tip with the initial payment. Owner should rethink their decision to remain in the service industry. read more

If i could give 0 stars, I would. This is, by far, THE WORST MANAGED CHIPOTLE EVER! DO NOT COME HERE!!! I posted a previous review about how I have never come to this one Chipotle without something be out of stock Last week, against my better judgement I come in cause I need something fast and close by. Wouldnt you know it....they ran didnt have any money to make change with so luckily I had tap to pay on my phone. Go to get my drink and wouldnt you know it, out of Coke syrup. Today, 4/6/2024, lady decided she wanted Chipotle, and unfortunately this was the closest one, tried to tell her but she still wanted to go. We arrived and guess what...yup, you guessed it, a sign on the door, THEYRE OUT OF DRINK ICE.....proceeded to order and go get utensils to eat our food with...but wouldnt you know it THEYRE COMPLETELY OUT OF FORKS AND SPOONS....their solution, heres you a lid, take it to go......ill say it again DO NOT EVER COME TO THIS CHIPOTLE, ITS HORRIBLY HORRIFICALLY MANAGED. read more

When this place first opened it was awesome. It's crazy how far it's fallen. Dirty. Workers are awful. Why does Chik Fil A right down the street have amazing workers and Chipotles are terrible? Culture from the top. This is an embarrassment to the franchise. read more

Absolutely listen to the negative reviews. I love Chipotle. this one is terribly managed. get ready to wait for 30+ minutes

First and last time. Would not give graded cheese nor chips for dine in. Said they were for "paid to go" orders. What???? I'm paying to eat in but can't have the same food options as to go orders. Ridiculous!! read more

When I make an online order saying I want white rice on the side with my cheese and chicken quesadilla, i actually mean white rice "ON THE SIDE" with my quesadilla. It can't be that hard, right? Please. Thanks read more

Good luck trying to dine in. Chances are you'll find out upon arrival that there is no dine in due to staffing issues, or register down. Save yourself wasted time and always order via app so you're covered Portions are best described as AT THE DISCRETION OF THE PARTICULAR LINE FOOD WORKER. So keep your eye on them so you're not short changed on the proteins size. Hard to do if they won't allow you to order in so you're effed either way you slice it read more

I've been to this So called "chipotle" location many times ... I've been pretty disappointed in general ... the food Is always gas, but the workers at this location are below mediocre... they low ball you on the proteins and never crack a smile ... I get there life my be pretty sad working at chipotle and all but damn the least they can do is be kind... whatever man ... Moes workers are chillers if you want some chill ass workers and good ass food go there . read more

My first time to order from this Chipotle, and last. Better quality at the store then your place. Never again!!! read more

Chipotle Mexican Grill - Mexican Near Me - Canton, Georgia

Walked in to order 2 bowls to go and there were 2 people in line ahead of me and they were told "We are out of steak and cheese". I did leave at that point as the 2 bowls I order are steak and definitely include cheese. This is the third time in less than 2 weeks that this location has been out of something that typically is added to this food chains meals. 5/25/23 they were out of white rice before 8PM. On 5/29/23 they were out of fajita veggies as well as steak. In April, during BOGO their scanner "didn't work", for the three consecutive evenings I went. Unsure why this location is so greatly different from many others? Am unable to recommend this location. read more

Workers here are awful.. have to repeat my order several times because they are talking to each other loudly. They can't follow simple directions like "lite cheese" and just dump a load on your food in your face. Food is on and off, but this place isn't worth the gamble. I will gladly be driving to the next nearest chipotle from now on. read more

Came here two weeks ago and both my daughter and I had food poisoning. Montezuma's revenge. Would not eat here again.

So disappointed. Steak was cold and very tough in burrito. Carnitas in salad bowl was horrible tasting . Loved Chipotle in California. Why is this food not the same recipe and the taste is so bad. The server had food on his mouth and speaking to us with his mouth full. I bragged to my husband about how great Chipotle was in California and this place was so disappointing. I hate this because I was so excited that they opened one up here in Canton . read more

the food taste wise is good. the problem I have always had was the food is ice cold. I am not talking about lettuce, salsa or anything else that should be chilled or refrigerated. I am talking about the meat. The meat was actually the coldest item in the salad, it was like chewing meat ice. I have not eaten here for several years because the meals are always served cold. Today my coworkers chose and I decided to give it another chance. Again taste wise the food was tasty, but it was like I literally pulled it from the fridge. Serve the hot portion hot and I would be a frequent visitor, but can eat freshly ordered cold leftover. read more

This is the worst chipotle I have ever been too! There employees are rude and have zero sense of customer time. Today, I did a chipotle pick up order. I stood waiting for an employee to come up to the register since they no longer do the normal walk in and take it from the shelf. Now, the restaurant had one person in line and no one else inside. After leaving with my pick up order, I opened the order and this is what my "extra lettuce" looked like. I don't know how you can ask for lettuce then receive this. I try over and over to get this chipotle a chance but I'm done. read more

Chipotle Mexican Grill - My lettuce.. - Mexican Near Me - Canton, Georgia

This location was dirty and the crew absolutely couldn't have been slower. Was worse than watching paint dry. Some of the bins of meat were so dried out looking I actually asked if he planned to serve it to someone. The guy actually said he didn't eat eat there. read more

Disclaimer-- I have a Gluten allergy* I've been to countless chipotles in different states. Never have I felt like an outcast. First thing I said was I have a gluten allergy & the employee looked at me and said nothing. One of his co workers told him. He needs to change his gloves. Takes him 5 minutes to change the gloves. I had no idea it took that long to do something. I continue with my order and this employee is now giving me the littlest portions. I know what a full scoop is supposed to be. I did not get a full scoop of anything. I then ask for cheese but due to my allergy I requested a new cheese. "A new cheese? what?" is what this employee said to me. I then said because my allergy I need a new cheese. He huffed and puffed. Then took his sweet time to grab one from the back after the same co worker who told him he needed to change his gloves, told him he needs to go grab a new container. He then put a pinch of cheese on my bowl. I have never dealt with so much rudeness from an individual. The girl at the register apologized on his behalf but she shouldn't have needed to. I am 8 months pregnant with an allergy and that employee couldn't have gave me a worse experience. I will never come back to this location. I'd rather drive an hour for a new Chipotle. read more