I've been to this chipotle before as it's convenient to work and have never had an issue. I decided to go after work to order a kids meal (the regular size is entirely too big for me to finish) and was denied the order. I was told by the young lady that I could not order a build your own kids meal in the store and would only be able to get it by ordering online. I've ordered this many times at this chipotle and others so I'm unsure why she said this. Because it was unexpected, I left out the line (I didn't want anything else). We got to the car and my boyfriend decided he was going to go back in alone and order my meal because that didn't make sense that we couldn't order. He came back out with the kids meal... go figure. He also stated that the same young lady made the order incorrectly and would not restart the order. So now I have peppers and onions mixed in with my corn salsa . Although he didn't ask for peppers and onions at all. read more

If I want a fresh tortilla, please just give me a fresh tortilla. Don't roll your eyes and make comments to your coworkers. Get over yourself. If you're too good to provide gracious customer service, let someone else have your job. I'm sure there are plenty of people out there looking for work. read more

Outrage that order was 20 minutes late. Fountain machine down & staff refused to substitute for bottle drink after I witnessed several other ethnicities awarded the option. I am appauled that "manager" would prefer to receive a negative review rather than give someone a bottle soda. I am NEVER going to that location again. No customer service skills and poor leadership. read more

Ordered extra meat. $14.50 for a burrito. There was literally no meat. Fail chipotle location. No more chances. read more

Chipotle Mexican Grill - Mexican Near Me - Durham, North Carolina

Better than other chipotles I have been to. The service was fast and friendly. The bowl was filled to the top and the did not skimp on the meat. Overall no complaints, will be back for late night fake Mexican food. read more

Chipotle Mexican Grill - Mexican Near Me - Durham, North Carolina

Attitude of the young lady at the register was very dry. I asked for vinaigrette & she said "We don't have any ". Speaking of, how about if you're out of vinaigrette, put a sign up at the beginning of the line? My bowl depends on it. It was very dry & lackluster. The food & the attitudes read more

Really disappointed with this location today. They just sloped the food in the tacos without a care, they complained when I ordered a quesadilla, and the chicken was so salty my food was inedible. I politely asked for a side of salsa 3 times to the unfriendly lady and it never got put in my bag. And then zero salsa for the chips and salsa I ordered. They just seemed so rushed. I'd rather wait longer then have them be so careless. read more

Wasted trip. They closed early. Based on the other reviews, I guess I didn't miss out on much.

great customer service.. mobile ordered & was given the wrong food. Drove back only for them to take the wrong item and throw it only, then tell me to go & wait in line for it to be remade. Strange considering they have a specific area dedicated to make mobiles & could've taken care of it right there. Instead I waited in a line of 6-8 people. Completely defeats the purpose of ordering ahead. I understand things happen, but they didn't even apologize. read more

The staff here is incredibly lazy and rude. They went digital only today I am sure because of reduced staff, but the wrong food in our bag and yelled at us when we asked them to correct it. Time for new management. read more

Don't order online at this place. You have to see them making your bowl even if that means dealing with rude staff. I ordered online and the first time the bowl was less than half full with missing items. I decided to give it another try and I ordered online and same thing happened, I ordered and pay for 'extra' and the bowl was less than half full, I asked for a side of queso put they instead spread it on top of lettuce, and the bowl didn't have the the salsa and beans I ordered. Don't order online at this place. read more

Cold food, thrown in the bag like it was a cornhole game. Everything soggy and gross. Clumpy queso. Just.Plain.Bad. Avoid. read more

Chipotle Mexican Grill - First rate packaging! Not. - Mexican Near Me - Durham, North Carolina

Go early if you want to avoid waiting. I had no issues with service or the taste of my burrito bowl with chicken and toppings. I really like Chipotle so I am excited to have a location in this area. read more

This location is shit. The employees are shit and they serve shit portions with a shitty small ass bag of chips. I payed 32$ for a burrito, a bowl, a drink and some chips and queso. The staff had the worst attitude, the bag of chips was a quarter of the way filled with stale chips and my bowl was drenched in guacamole and sour cream I couldn't even eat it. Ended up being a complete waste and I don't even want to go back there to have them remake it. Do better. read more

Have had consistently disappointing experiences here, so we won't be back. Today the chips were stale, which is a common problem here. Rubbery chips, no thanks. And the burrito bowl with pollo asado just tasted like a bowl of salt. The meat was WAY too salty. The whole thing was disgustingly salty. read more

This chipotle is the absolute worst!! They always have an attitude which is why I started doing delivery, even still they cannot get it right. They always forget something that I pay money for. I'm completely over this location and would rather drive further to get better quality food and service. Management should be ashamed with the staff they have and customer service. If I could give no stars I would after this ongoing issue. read more

Horrible food! Placed order through the app while sitting in the car in front of the restaurant. Picked up the order and drove three minutes home. Tacos where balled up inside the fool, soggy and veggies were thrown inside the foil and not inside the tacos. Guacamole was musty and sour tasting. Food was cold! Worst Taco Tuesday ever! read more

Chipotle Mexican Grill - Tacos - Mexican Near Me - Durham, North Carolina

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Oops! Excuse the spill ... but here's the tea!! Location: 5/5 Parking: 4/5 Outside appearance: 5/5 Inside appearance: 4/5 Hospitality: 4/5 Food: 5/5 Price: 5/5 I'm a huge fan! I'm not sure why but Chipotle is my go to "take out" restaurant. This location is fairly new and in the busy RTP area. The food today was hot & fresh. I ordered the salad bowl & it was so good! Not to mention they were heavy with the toppings. Yay! Sometimes the server can be stingy with toppings but not today. I went during lunch & there was a line but the staff were getting people in & out quickly. Everything was good until I sat down, opened my bowl, and got ready to dig in! An employee was cleaning the lobby came & started sweeping, literally right beside me! She moved the chair right beside me, at the same table, and started sweeping underneath my feet.... I was so irritated! That's a HUGE pet peeve of mine. I looked at her & she continued! Outside of her not catching my glare as a hint to stop sweeping, the food was good. I covered my food, sat patiently, & waited until the sweeping was done. I guess the crumbs on the floor were in dire need of help. Lol. read more

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Ate here today and ordered an adult-sized portion. It came quickly and was presented professionally and courteously. The food itself was DELICIOUS and exactly how an adult should expect their food to be. I'll definitely be ordering adult food from this location again. read more

If you love Chipotle, like I do, then you will like this place. Everything is pretty much standard Chipotle, though obviously new at the time of this writing, since this place has only been open for a few weeks. The staff are friendly, there is plenty of parking, and there are a number of ways out of the parking lot (key since this is a busy section of 54). The location is also excellent for a number of office parks in the area (I work at one of them). I am thrilled this one is open now, so I don't have to drive all the way to Cary to get my fix. Service was slow at the lunch hour, hence the lack of 5 stars. To be expected, especially since they are new, but expect to wait if you don't pre-order. read more

This is the worst Chipotle on the face of this planet. No exaggeration we walked out mid order because their customer service is so horrible. We were ordering a quesadilla and the women taking our order had a bad attitude from the start. The restaurant was also dirty, loud, and the workers decided to argue with us instead of trying to understand there was a miscommunication. They refused to fix our order, so we left and took our business elsewhere. I hope the management here reevaluates the people they're hiring at this establishment. read more

We frequent this chipotle and have the occasional let down but our pickup order tonight was bad. Just plain bad. The fajita veggies i ordered in my veggie bowl? There was 1 slice of pepper. That was all. 1 pepper drowning in a sea of cold bean water. If they were out of veggies, they could have at least let me know when we picked it up. Instead I paid $7+ for lettuce and beans with salsa. If you're looking for consistency at this location, good luck. read more

I've always been a Chipotle fan. I had been craving a burrito bowl for days before finally ordering. I have never been so disappointed. I passed Chuy's to go here...BIG mistake. My food was cold; not lukewarm but cold. I ordered the regular amount of everything except lettuce but it looked like I got the light amount of everything. I wasted $13 for something that wasn't as good as Taco Bell and I'm afraid of Taco Bell. I won't be back. read more

There's too much going on in this store. The cashier didn't put my whole order in the bag and when I questioned it she said she would have to charge me for what she didn't put in the bag. She checked the receipt and realized she did originally charged me and the rest of my order was placed in the bag. I I took my bag and receipt and walked away from the counter and she yelled your card didn't go through (how do I have a receipt then?!) She charged me again for my meal. I looked at the receipt and now my order had more items on it. When I asked them to fix it they had to bring someone else over. He asked me to put my card in the machine again (didn't tell me why) and when I said I'm not paying again he said it's for your refund and then started muttering words to the girl who messed it up in the first place. I didn't mess any of this up! There was no need for the attitude. The person who did (hopefully) the refund made sure to say real loud and snarky when I walked out to have a nice day. This was completely uncalled for and his way of making me look like I was giving them a hard time for the whole restaurant to see. I get it, it was busy and because of all this the line was being held up but none of this was called for. DO BETTER CHIPOLTE. read more

The lady that was making my burrito made me a baseball burrito. She got rude cause I asked her to make it over. I was nice about it but really who wants a burrito shaped ball. Never again read more

I come to this spot pretty much every week and get either a chicken burrito or chicken bowl, with guacamole. My general impression of this establishment after ~10 visits: -Mediocre to poor service, although I vividly recall at least one occassion when this was not the case. -Stingy on the quantity of edibles (guacamole, chicken) relative to other locations. -Medium to poor quality ingredients; crunchy chicken with bone and tendons like today, more fat in the final product than other locations I doubt the calories quoted on the menu are even remotely right. Just felt like commenting. read more

I placed an order for my 3rd shift team. I picked up at 9:45 pm therefore I didn't have time to check the order. I ordered a quantity of 3 guacamole at $2.25 each. When my team received their order the 3 employees who ordered guacamole, didn't have it with their order. The place closed at 10 pm, therefore I couldn't go back to pick up some. Not only did they didn't get the online order right, but they also charged me for something I didn't receive. I will call the store in the morning demanding a refund an apology to my team. read more

Forgot half of the delivery order but cant do anything to fix. No cutlery no napkins no chips. Thank God the hotel had some cutlery bc how in the hell would I have been able to eat. read more

Servers were very polite, place was clean...it wasn't busy at this time but I can imagine it being at lunch time...I will definitely come back to visit!! read more

Thank goodness for Moe's opening up next door. I used to love chipotle more but now I'm becoming more of a moe's fan. The customer service at chipotle is just terrible. The girl who works the meat/rice section is super stingy with the proportions. You have to ask multiple times in order for her to fill it enough. At least I won't have to worry about that Moe's. And the large chip bags are a joke. They are basically the small. Only filled half way. Another reason why I love Moe's more. Their chips are HUGE. And not filled half way. Chipotle just needs to get it together and do better training read more

Again! Bro I do not pay $11 for a 1/4 of a bowl! My online order said extra rice and extra beans so why is there so much space from the top of my bowl after a 12 hour shift I'm sick and done with y'all OFFICALLY. This location is trash This isn't the first time it's like the 7th! read more

No. I'm done with chipotle. My burrito today was cold and a mess. Employees do not want to communicate with customers. Just asking the same old questions. Food quality today was poor as well. I'm surprised I was able to get onions and peppers...so at least they had that. No romaine lettuce (due to that romaine lettuce thing) but could you maybe offer an alternative? read more

Worse Chipotle I have ever been to. Out of so many ingredients. Filled way to full with rice so it wouldn't close for all 4 I ordered! Terrible read more

The inflation economy at work. Paying full price for a scoop of cold rice, beans and fatty steaks that was rubber. Had to microwave after a 1 mile drive home. Things have definitely changed all over. So disappointing. Chips stale too. read more

Aye ya done steeped it up, 2nd best location next to glenwood. Definitely been rocking the past couple times I done pulled up! Brisket stupiddd too rs read more

I hate hate hate leaving bad reviews, but for this place I literally had no choice. When I walk in, about to spend 15 dollars on a bowl and drink, I expect it to be pretty good! Well, not today. I get that the food varies day to day but today I received the worst bowl I've ever gotten in my life. Completely inedible and a total waste of 15 dollars! Somehow the rice was insanely sticky and almost blob-like, and it was all stuck together in a clump, and that is how I knew this bowl was about to be terrible, not only was the rice literally gelatinous, but it was somehow undercooked and CRUNCHY. At first I thought the crunch was the meat, nope, it was the rice grains. Next onto the meat, I got barbacoa, which is generally fatty anyway, but usually the employees try to pick around the fat and give you the better pieces, the employ I had gave me SO much, when I didn't even ask for extra, and it was virtually ALL fat. Probably saw like a single edible piece in there. Then I know this depends on the person but he gave me the tiniest scoop of guac I've ever seen anyone at chipotle give since they tend to be pretty generous with it since you pay extra for it! The pico de gallo was also a really odd squishy texture which it usually isn't from my experience at chipotle. But hey, at least the lettuce was fresh and crunchy! If I could give this place a 0 star I would. Soda machine also wasn't working‍ Was really in the mood for some good chipotle so this was a bummer, definitely will not be visiting here ever again and I advise you to not either. read more

Staff is very RUDE & clearly don't understand simple English. If I'm paying $8-$10 for food I want a complete bowl. I told the lady 5 times to add more rice to both my bowls. I even said I'll pay for more rice if I have to. She gets upset and slides my bowl down the line before I can tell her what else to put on my bowl. Another lady, very nice helps me and I just show her my phone because clearly everyone else couldn't hear and I lost my voice yesterday and won't tryna hurt my throat. Someone who is NOT the manager whispering to the lady that finally was helping me and I told her that I said I'll pay for whatever it is. She said I wasn't talking about the rice, she's not supposed to be reading anyone's phone because it's holding up the line. I told her that if everyone else was able to understand me when I walked in, my phone wouldn't have been up to the glass and I wouldn't be holding up a line and she caught an attitude and my bowls are STILL MESSED UP! I don't know who's the manager but he or she needs to have a conversation about crew attitudes with customers. Attitudes and customer service sucks. read more

Yikessssss. Staff is always scrambling it's as if nothing is ever prepared. I usually do pick-up orders but those would be wrong (wrong salsa, missing toppings, and I've even had no chips and queso!). I then started ordering delivery. First order was a salad and i hardly had any leafy greens it was all toppings! And to make matters worse my vinaigrette wasn't packaged well so it had spilled all over the bottom. Contacted customer service and they gave me a free entree (they were fast and helpful). A week goes by and I decide to use my entree voucher and I add chips and queso. Delivery was fast but my chips and queso was missing!!! I contacted customer service AGAIN and got a voucher for chips and queso. Fool me twice... definitely not using this voucher at this Page Rd location. So disappointing I love chipotle but steer clear from this one. read more

People want to be so quick to complain when something goes wrong they do not take the time to talk about when things go right. Not from around here from an area where chipotle is very busy but it was nice to come in to an empty restaurant and give great customer service and interaction from the employees. read more

Wish they would do something about people waiting to pick up orders. I'd like to be able to eat without some random person standing over top of me read more