Good ol' Chipolte... But the line moved real slow tonight. Don't know why.

Always been one of my favorites! Prices are cheaper than the city, and you get more meat. They are not afraid to fill up your bowl! Unlike the city they always telling you "Guacamole is extra" and they so dam stingy with their food! Nj has better service, people are nicer and the food is less expensive. read more

To give it a one star is still being too generous. This business needs to hit the reset button and clean up on management all the way to their servers; the customer service is in need of some serious help. For a server to catch an attitude because of whatever gripe she has with her job is displeasing to say the least. I'm in line working through my order, the chick with the apparent attitude began handling my meal, I ask her politely if it was too late to add tacos to my order, she proceeded with a tone and told me she is handling the order before mine, I decided not to pay mine to her because I am loving life and not letting this heifer ruin it. She gets my order and again ask her if I can please add some tacos, she goes and retrieves the tortillas, warm it up and starts rolling it up...I stop her and told her I wanted items in it, by this time she was demonstrating the attitude of a 12 year old after she was told to wash the dishes again, she began to sigh heavily, get dramatic and start asking me if I want tortillas or tacos...I look at this chick and told her for the 3rd time tacos..she looked at me and told me that I need to learn the difference between the two...it took all of me not to let Satan win...she went along started tossing items on the tacos with such frustration, as if her job could not be any more difficult....I asked her if she was happy with her job because her attitude is just out of this planet, like c'mon you are in a customer service position and you can't even provide the most basic customer service: respect. Some other chick calls over the manager for some reason (I did not ask for her), Selena the manager ask what's wrong and I explained the attitude and disrespect her mediocre worker is showing and her response is "she's new," well fck Selena she didn't the difference between and taco and a tortilla and, SHE AINT NEW, THE HEIFER IS JUST FCKING RUDE! And for a manager to excuse such poor service with such idiotic reason, then I question the manager's inability to hire individuals that will provide good service, know the food they are working with and be fcking happy if not fake they are when dealing with customers! Selena and company will most definitely be highlighted when contacting branch and corporate! read more

The burritos are HUGE! My chipotle lady could barely close it! Quality of food was delicious and Fresh. What put me off was that all of the fountain drink options were FLAT. No carbonation at all whatsoever. The restaurant was also a little messy. Way below chipotles standards. The staff was also very inattentive. I guess I shouldn't expect much from a food court type of place but as a chipotle addict I always expect the best from this establishment. The prices are nice! 7.25 for a chicken burrito? Way cheaper than NYC where it's 8.75 for a chicken burrito lol. When I come back I'll come get my burrito to go and maybe I'll just skip the fountain drink and buy one of those bottled drinks. read more

Honestly, I'll never come to this location again. I ordered a veggie burrito. The girl dragged my tortilla across the dirty, unsanitary counter. I asked her, please do no drag my tortilla through the cheese. I am a vegan. What does she do? Drags it over the cheese crumbled all over the fucking counter. Thankfully it didn't touch the queso that was smeared all over. Then there comes the sour cream smeared all over. I said again, please do not smear my burrito over that sour cream. I ordered a veggie burrito and she literally asked me if I wanted veggies. Duh, idiot! It's s veggie burrito! read more

Worst chipotle I've ever been to. Both times I've had it food was overly salty and I don't know what it is about their system but the line does not move... usually chipotle is great because you're in and out but this chipotle really needs to work on their management and food. read more

This place is a dump! Do yourself a favor and walk out. The staff is young/ they need an adult to monitor them. These young kids have no work clue on how to be presentable in a place of business. I can't see it lasting much longer in Menlo. read more

I've been meaning to write this review but went three times before writing it and got the same poor service. If I was the owner of this chipotle I'd fire the entire staff and start from scratch. I usually go after the gym around 8ish and all three times none of the staff cared enough to keep the line moving or be at the register. Numerous customers were aimlessly waiting to order and then finally pay. They also locked the doors at 9pm when it clearly says it's open till 10. Skip this one and go to the one near Whole Foods in metuchen. read more

I've been coming here for a long time...stopped and came back and still could not believe it went to even more shit then when I left, the staff is so rude. They need help lol read more

First time eating at this restaurant only because someone gave me a gift card. My mom and I were done shopping so we decided to eat here. Service of staff were very lousy. Server behind the counter were rushing you of what you want, they were just scooping and slapping stuff that you did not even asked for. I couldn't even asked if it is spicy, staff were dumb, she doesn't know what's the ingredient of their items, kept asking what would you like? I asked to sample an item, she completely ignore me. They had a chunky beef but I changed my mind I decided to have the shredded beef and I was told I'm stuck with it and any other choice were extra. I told her I was not eating I did not ask for. I do not recommend anyo ne to go to this place inside Menlo Park Mall. read more

I like Chipotle, but I love going to this particular Chipotle (located in Menlo Park Mall). The staff seems to be run by a very good manager, and the place is clean and efficient. You get in and out pretty quick, even when the line is long. If you haven't ever tried Chipotle and like burritos, tacos, etc., you should really check it out. I love the fresh guacamole and chips. I'm pretty sure they make the chips in-house, and they have a nice slight hint of lime to them. Hands out I like it better than their competitors (like Moe's, Qdoba, and others). read more

This location is inside of menlo park mall. It has a large kitchen that is visible while you wait in line. The seating setup makes me feel like this location is more for taking out or taking your meal and eating in the food court which I saw a few people doing. Their is private entrance and also an entrance from the mall food court. The store is starting to show its age but the food was the freshest I've ever had at any location. Also on a Saturday around noon prime lunch time the line was super long and almost made me contemplate leaving. I'm glad I stayed as it moved super fast. read more

Liked their online order.Using it for 12 years.Only this is they don't offer rewards program.

They served me raw chicken and I showed the manager she was surprised and told me if I get sick to call them and they would write a formal complaint so I did. Then corporate called me and said they are sorry for that and that they will keep an eye on it. Wow thanks for the help!!!!! You keeping an eye on it is not going to help my situation. The lady was so rude!!! She told me there's nothing she can do about it. I expected better customer service but I guess I was wrong. I used to eat chipotle every day now I will never eat there again thanks to their service. read more

We re regulars there but the quality has changed since couple of months.. It was so much better before. Looks like a new management has taken over.. The fajita are never properly cooked, so are the beans. Gauc is hardly green anymore, chips not fried properly. I really hope they up their standards. read more

I've already given my blanket review of Chipotle in a previous review. This one is for the complaint department. Ordered my usual burrito bowl. I hate having to talk over the noise in this place, but I've gotten the assembly line rhythm down when I order. Time comes for my toppings. Girl decides to suggest toppings before I have a chance to open my mouth: "Cheese, sour cream?" Now, I usually get a little cheese and no sour cream--not a fan of sour cream. My response was "No, I want cheese, corn and lettuce." Well, she starts scooping globs of sour cream, all the while I'm repeating the word "No, No NO!" After about the fifth "No" she stops like a deer in headlights. "You want me to take it off?" Now, in another location, they remade the entire bowl, but this time she's very awkwardly trimming it off. Whatever, I can deal with that. Then the worker next to her says to me, "it's easier if you just say what you want, rather than what you don't." Um, I clearly stated what I did want. Now, how about you do a little bit of listening on your end instead of mindlessly pouring out matter onto a bowl? I understand that's the assembly line method and it gets mind-numbing after a while, but I do not need to be told how I should phrase my order. I speak in clear, concise English. It would be nice if Chipotle adopted a more customer-friendly serving method, but with lines constantly out the door I don't see that happening any time soon. I remember when employees would walk over and ask how your meal was. I hated that too, but it kind of offset the cold, cafeteria-style service. read more

Service has gone downhill drastically over probably the last month. First service became slower and that was easy to deal with, but now they aren't even getting the orders right! Today asked for chicken tacos, got some kind of beef instead and didn't realize until I got home. They also forgot all the toppings I asked for, with the exception of a bucket of mild sauce dumped on top. I hadn't realized because they were already ringing me up. Done with this Chipotle. Terrible service! Not at all impressed. Into the garbage it went... Not recommending this place until they get their act together and hire competent employees! read more

Food was good, but the managers need to hire more attentive servers. The girl putting lettuce and whatnot on my food did not once even look at me; she was talking to her coworker the entire time, and grabbed a large handful of cheese when I never said I wanted it once. Petty stuff but annoying nonetheless. And unfortunately workers get upset when I seem angry/frustrated when making my orders; it's because of employees like her. read more

I actually ate at the north bruns chipotle but its not listed...I must say I had the salad w just chicken and guacamole and their dressing and it was absolutly amazing..first off organic chicken? This is good stuff guacs good too, except they charge an arm and leg for it. But I don't care id get it everytime. Delishhh read more

If a new place opens up, you would expect it to be bubbling with energy.. right? Not this place. It was Monday 10/12 evening and of the 5 staff in the restaurant, three were cleaning in the grill, one was chatting with a co-worker from the mall, probably on a lunch break and the last one was casual, considering the fact that there were only two customers in the restaurant and four of us just walked in. Anyway, that was ambience. Let's talk about food. Nothing like another Chipotle joint - Rice was over cooked and formed small balls (sticking together) and too much lemon added to rice. The server making our order added all ingredients to the full size of the spoon in the items - you wouldn't want the same portion of sour cream, corn and guacamole just because the serving spoon sizes are the same. I had to slow down the server for each of my 4 items. One would assume chains would train their staff before opening new restaurants but they definitely missed this one. Anyway, the charm of having a Chipotle closer to home vanished as soon as it arose. read more

Last time I went here the beans were hard like they didn't have enough time to cook, and I found a few pieces of chicken in my bowl that looked like they were chewed up it was the worst chipotle experience I've ever had and I love chipotle smh! :/ Very disappointed. read more

This placed is PACKED on a saturday but the line still moved pretty fast. I ordered a chicken quesadilla to go and they told me I could get all the fixings on the side. I asked for tomatoes, lettuce and guacamole. "Sure" the cashier said, "but it will be extra for the gauc". No problem, how much extra? "Two dollars". ARE YOU FRIGGIN KIDDING ME?????? There is no way I'm gonna pay an extra two dollars for a drop of guacamole on an already overpriced quesadilla read more

I'm a HUGE Chipotle feen, but this is probably one of their worst locations. Only ever go here if i'm on south shore Staten Island because its easier than getting to Manhattan/Brooklyn from there. Line is always incredibly long at any Chipotle, but anywhere else this isn't a problem. This location's line moves slower than molasses. And it's not like it's because guests are taking too long to order, the time from ordering my food until time of checkout is at least 3 times as long as anywhere else. Additionally, compared to other locations (heck, even ones in Manhattan), they seem to be pretty skimpy on the ingredients, yet STILL can not roll the burrito to save their lives. I can understand if you can't roll my double meat quesarito with extras, but a standard burrito, not even with sour cream or guacamole in it, shouldn't be this hard to roll. I have to fix it every time at this location. And to add insult to injury, this is the only location I've ever been to that doesn't serve beer. read more

Love this chipotle! It's clean, the people are friendly and they all wear gloves. The meat is always cooked perfectly. I eat it 3 times a week and have never felt sick. The only annoying part is when they have an online order they end up trying to do that first so it holds up the line instead of having someone do only online orders elsewhere. I've been to other chipotles that gross me out (like the Westfield one) and this was tops the charts. read more

Of all the Chipotles we go to, the Menlo location is by far our favorite. The service is friendly & personable. The portions are generous & always cooked to our liking. The employees are outgoing & professional in particular Rafael. Everytime we come in we're greeted with a smile. And that truly means a lot! read more

Customer service at this location is a joke. I placed my order 20 minutes ahead of time because like most people who work at the mall, I have a short break. When I arrive they didn't even have my receipt printed out. Made me wait 15 minutes, which is half of my lunch break, and I still didn't get my food. I had to walk out and go purchase my food from somewhere else in the mall. Ridiculous read more

I work in NYC so I am accustom to horrible lines during lunch time...especially at the chipotle BUT this chipotle takes the cake with horrible lines. They have a full staff but they move wit NO urgency. read more

Stopped in there today for lunch, ordered the Sofritas burrito, thinking it might be a healthier alternative to the rest of the choices. On my way out picked up the nutrition breakdown, guess what of all the choices (steak, chicken etc) this is the highest in sodium. I get that restaurant food is high in sodium but if you want to eat healthier, this isn't the place to do it. The service behind the counter seems to be rushed, (even with the very long lines which remains a mystery), reminds me of Lucy and Ethel on the chocolate assembly line putting the meals together. No one working there seems very pleasant. Mumbling at top speed brown rice white rice black beans red beans etc is often indecipheral. I only figure out what they are saying by looking at the choices and watching the people ahead of me in line. There are better choices available within the mall (though not by much) read more

I've had chipotle twice in NY before visiting this location. Honestly, it didnt grow on me until the night I had it here. I was on a date and we were grabbing a bite to eat. We were waiting for our showing of Looper to come on at the AMC but were too hungry lol. It was about 10ish and every other place in the food court was closing. After walking almost to the exit we discovered Chipotle was still open. Yay! There was a short line. We both ordered burritos and one drink. We love to abuse the fountain, so why buy 2 cups? Lol. The staff was nice as they were preparing everything. I dont know what it was about that burrito on this particular day but it was so freaking good! I like that the chipotle is closed off and has seats inside just incase you dont want to sit in with the rest of the food court. While we were eating they were getting ready to close up. The staff was kinda hanging out eating and there was someone cleaning the grill. I mention it because my date has worked in the fast food area and he always points out how people do and dont do things correctly, and that the guy actually took his time to clean everything out properly which he says not a lot of places do. So...I felt good about eating there. Thats the thing about chipotle, everything seems so clean, fresh, and recycled lol. It makes the money you spend worth it! I'm definitely reconsidering how I feel about California Tortilla, its competition. read more

Love Chipotle, especially this one they seem to give bigger portions. I always get half carnitas half barbacoa. Try the barbacoa everyone always gets chicken or steak so try something different. There's ALWAYS a line so order using their app and skip the line! Best thing is that its inclosed in its own section so you get out of all the noise and chaos from the mall. Also, just ask for a small cup instead of purchasing a large cup to fill at the soda fountain. read more

ABSOLUTELY HORRIBLE! They served me uncooked chicken twice, this place went Down hill

The food is good but the wait is always long and themline moves super slow. I get claustrophobic waiting. I prefer the chipotle on route 22 more read more

Chipotle is okay. The portions of the guacamole and salsa with chips are pathetic. The burritos are good but I hate cilantro and getting charged for wanting guacamole on a burrito is sad. I'm better off going to local places for better quality and cheaper prices. read more

I'm such a big fan of chipotle I absolutely love love love it! Out of all the chipotle I've been to this one has to be my favorite because of how efficient the workers are. Usually all the lines are wrapped around the restaurant but in this chipotle I felt as though the workers were working quick and weren't being stingy with the chicken or rice (which in a lot of places they're so stingy!) and ultimately carried great customer service! I make sure that every time I go to Menlo mall I stop at chipotle! read more

My least favorite location. Service is really always terrible, and some of hte people have the worst attitude. One girl when I went to get my online order gave me the worst "HUH" attitude. read more

This would be a great budget go-to burrito place if it weren't for the employee wrapping my burrito. Whoever wrapped it was obviously not experienced read more

This is honestly the best chipotle I have ever been to. Whenever I say thank you EVERYONE always sincerely says you're welcome, even when I ask for extra cheese or extra sour cream. The food is also noticeably better at this location than in any of the nearby areas. I frequent different chipotles very often (as in almost once a day, yes it's embarrassing) and between bridgewater, New Brunswick and east Brunswick, Menlo is by far the best. It is the only location that has never failed to make me close my eyes and savor it every time. I just had a burrito from east Brunswick and almost threw up. I have never written a review before but I figured they deserved it. read more

Its a clean outlet with fast moving service which is quite impressive compared to typical long lines at other outlets. I always order Chicken Burrito bowl which is my favorite. I love it! The chicken is juicy and spicy. However the quantity served is not enough and you could still be wanting for more. Also there is not much seating available read more

My wait time for a meal.. Upwards of 25 minutes! The food is good and fresh (hit or miss with the chips) but the service is terrible. Staff always seems overwhelmed and completely unprepared to perform their jobs. Too much kidding around among themselves. This location would not survive anywhere else but in this mall. They should take a field trip to NYC at lunch time and see how to get things done! read more

Sunday oct 11 3:43 pm and I've been in line for 20 min. Not an exaggeration and So disappointed. Never happens at any other chipotle. These have got to be the slowest crew members on earth. read more