This is the worst chipotle I've ever been to. I've hesitated on posting a review because I thought maybe I've just been unlucky and had a few bad experiences. Every time I walk in the line is wrapped around the store, even at off hours. This isn't because of high traffic, but rather because the staff is incredibly slow. Tried switching to online orders, 2/3 times walked in the order wasn't ready. On top of that, bowls were half filled and ingredients missing. There was one occasion where I ordered a burrito- when she rolled it half the ingredients fell out. She smiled, looked at me and said "at least it all fell in the foil!" And rolled it right up and put it in the bag. I'd rather drive 15 mins away than come here again. read more

I honestly don't know of one Chipotle that runs smoothly. I ordered online for my father and he went through the drive-thru to pick it up. He was in the Drive-Thru waiting for his food 1 hour. No joke. All they said to him when he got to the window is they are busy with a catering order. Restaurants need to know how to operate regardless of catering orders or not. I'm done with Chipotle regardless of what location. They all need to learn how to operate. Gordon Ramsay needs to come in LOL read more

The chipotle in Euclid, is horrible all the food look like it been sitting under the heat light for a long time also the workers is very rude, they make burrito wraps on a dirty counter and when I bring it to there attention that all the food look like it been sitting there for hours. Also the young lady was really rude and the three gentlemen and they all had of bad attitude. I explained to them that the food Looks very unadvertised also the whole food bar was very messy the associate explained to me it was shift changing but I felt that they still should've cleaned up everything before they serve to the customers I am not sure if it was shift change when I arrive but everything looked very disgusting. I did not want the food so me and my family walk out. read more

Very slow service, even for Chipotle. Nasty attitudes, filthy kitchen and serving area. I've tried to give this one a chance a few times. It's awful. Unsanitary workers, using cell phones while making food. Slow as hell! I ordered ahead and still had to wait 40 additional minutes. Shut it down!!!!! read more

Went here today for lunch. All customers were masked and staying in the red dots on the floor for social distancing. The staff was prompt and good with order. The only thing I would like to see is the hand sanitizer in line was empty. Most places I go will not let you fill up your own soda. But they let me fill up my own cup from soda fountain. I always have order issues when ordering from the app so was good to order inside read more

i absolutely despise this chipotle! every. single. time. i go there my order is messed up. either the order is completely jacked up, cold food, very very late, i could go on about this restaurant but i'll save my breathe. they need to do some retraining or clean house. if i could add no stars i would. read more

This Chipotle should just do humanity a favor and close. I cant recall the last time my order was even close to being right and I'm dumb enough to keep going. This last trip is really the last straw. Ordered delivery and every single meal was wrong. i Drove back to the store for them to fix it. They *tried* to fix it, but gave me a wrong order again. Its never even just an ok experience. It's terrible 100% of the time. read more

This is my first review and I hope it's my last. I don't enjoy bashing business that are open during COVID but I am extremely disappointed. I ordered a veggie bowl with Extra veggies and black beans. When I got my "veggie" bowl it had no veggies and no black beans. My fiancé ordered a steak burrito with veggies and pinto beans. He had no veggies and no beans. At no point when we went to pick up the order did they mention that there would be no veggie and no beans in our meals. He went inside to add on a drink to the order. The machine was out of ice so he told one of the employees who replied with "well it's hot out" she then left and went to the back room. Every experience I have at this location is worse than the last. read more

Worst chipotle I've been to, walked out they took over 20 minutes to ring my food in. Would've been ice cold by then. Food smeared everywhere on kitchen utensils read more

I ordered from this place on July 12, 2020. After placing the order it said that my order should arrive at 7:55. To which I did not receive my food in time in fact it was two hours later than expected. When trying to contact the chipotle and get in touch with the manager they hung up in my face not once but twice. I was very disappointed in the customer service. Although the wait time and service was bad I cannot complain with the food when arriving it was not cold it was hot to the touch. That is the only reason I am giving this place tow stars. Hope I don't receive the same treatment again. read more

Don't bother ordering online because your food will not be made when you get there and then you'll still wait 5 minutes to even be talked to. Then they'll be out of steak or chicken. Then they'll be rude and act like their doing you a favor and when you want to leave they won't give you a refund and you have to get it online. MAKING BURRITOS IS SO HARD read more

I've ordered pickup from this location 2 times and both times my food wasn't ready for 30 minutes after the scheduled time. Also, the last time I was at the restaurant I noticed that the manager wasn't wearing any gloves (during a pandemic) while handling food and utensils. All of the workers there wear headphones and have no sense of urgency which is very frustrating when you are waiting for your food. It is by far the worst chipotle location I have ever been to. read more

Completely botched. They don't listen when you ask for extra or light portions of something and orders are usually inaccurate. Just go somewhere else if you want a correct order. read more

For a brand spankin' new Chipotle, this is the absolute worst ever! Looks great mind you but not only do you get attitude, you get served less than a 'babies' portion of food! Absolutely ridiculous! And of course when you ask for more, you get more attitude and they want to charge you for it. Forget about trying to explain the portion is nothing compared to all other Chipotle's. What a joke! read more

Dirty, over crowded and poor service. It's very obvious upon arrival that this place is poorly managed. After waiting 10 minutes and not having the line move an inch, I just went across the street to Subway. read more

Super slow when its busy no sense of urgency for the customers , served me cold queso and damn near ruined my food cause it was freezing will never come here again read more

Absolutely horrible establishment. Huge chipotle fan and drove 30 minutes off the highway to get it- after confirming it was opened- came to find out it was closed. Despite being full of workers. Do not come here!!!! read more

Unprofessional, unreasonable, unsatisfactory. I went this location and ordered a bowl. When I asked for extra chicken the clerk behind the counter started verbally attacking me. When I asked for her manager she tried to physically attack me. I would never recommend this restaurant to anyone for any reason. Go literally anywhere else. read more

The service is horrible, Shore Center Euclid Ohio. The managers are sorry they should be fired, Their always out of food always a wait. No matter how many customers are in line, no hustle at all. Managers always looking dumb, just horrible. I live walking distance but I drive to Som Center. I wish I can give them no stars. read more

Absolutely terrible. Never coming here again. Waited almost an hour to get my food. Also to top it off, they forgot to put sour cream on my burrito and forgot Vinaigrette on the salad. Workers were lazy, slow and incompetent and showed no care with people that were also there for an hour+. read more

Absolute worst chipotle I have ever been to. I just love right down the street so it would be convenient to go there but the employees are so rude and so and inconsiderate that I'd rather drive 20 minutes to go to the other one. Honestly they need to just get a brand new staff because this one is worse than McDonald's workers. Will never go back and I advise for everyone else to do the same. read more

I have had PLASTIC in my food from this location! I have had burritos that had NO flavor like they forgot to season the meat and everything else! I have had RUDE service and I have always had SLOW service. I thought this last time I'll order through the app. It was no better. I ordered at 3:56 pm. Pick up promised at 4:15pm. It wasn't ready until 4:30pm. NOBODY was social distancing. There were at least 25 customers in line. A line I had to fight past to only find out my order wasn't ready. The man at the register didn't care that my order wasn't ready yet. They kept making the orders for the walk-ins before mine. I asked for a receipt to do this survey. He gave me the store copy so their was no survey code. General Manager is Nathan Garbrandt who I'm sure doesn't care. This is the WORST Chipotle location EVER! Online reviews of this store are the worst! I am DONE with it! read more

Even though this is the closest Chipotle to me, I will not be going back. I placed an order online and when I got there I had to wait 15 minutes for it to be ready even though I got there on time. Then later on when I ate the food I realized that my order was made wrong. I called and talked to a manager in the morning to remake the order the next day and she was supposed to leave a note for the night manager to have my order ready at 6:30pm. I called at about 6:15pm and talked to the night manager and he had no idea about this because the morning manager never told him. read more

The worst chipotle ever the line is ALWAYS out the door even at the slowest time of the day because there is no sense of urgency by the chipotle staff, the looks on their faces say it all about their job . I dread coming here it will get better every time but no it doesn't , this time was the last and I will spread the word how bad it is there read more

To get straight to the point, this Chipotle location is awful. Awful service, awful operations and seemingly understaffed. The employees give off the vibe that your bothering them by being there. In fighting between employees on their simple daily functions inside the chipotle. Seeing that chipotle generally has a team system in place to help the operations and functions of the restaurant move efficiently this place has none. Whoever is the manager is none existent here. This is no flow or direction given to the employees to make this location work. It's expected to walk into lines at chipotle from time to time but this location is different. For example, this location has an online station where the online orders are "supposed" to be made. That area at this location is not used, The materials are there but it is not used. Which lead me to think who is running this place? In my 30 min wait that included lines outside the door, individuals sitting down, I might've seen 10 online orders done from the main line while there are overflow customers crowded in the store! To topple this, nothing is prepared to even finish online orders! This is by far the worst chipotle I've been to. After 30 mins waiting in line, I decided to not do order at this location. The only thing I can recommend from this place is driving past it. read more

This location is notoriously filthy, slow, and unprofessional. I ordered via the Chipotle app for a pickup time at 7:30pm. When I arrived, no less than 10 people were waiting on pickup orders that had not been made yet. Some guests attempted to engage with staff about the late orders only to be brushed off. I witness a staff member and a patron engage in a verbal argument over the lateness of their order. The gentleman had placed an order with a pickup time of 6:45 and was still waiting to receive it around 7:40. The staff did not seem concerned, and continued to slow mosey about the restaurant. The dining room, kitchen, and service bar itself were disgusting. Napkins and trash littered the floor. I waited for my 7:30 order until about 8, and then I left empty-handed. This staff and location were simply not going to waste anymore of my time, as I could see there were at least a dozen people in front of me that had not even received their food. I normally order chipotle multiple times a week, but I will never order from this location again. read more

Never again will I go to the Chipotle. It should be closed!Simply trying to go in and get some lunch and leave that alone simple took a half an hour. Their employees are on there phone while working the cashier left his post to go to the bathroom but ended up walking back out on his phone after the only lady that was actually doing stuff was yelling for a cashier. There was also another employee that showed a great deal of favoritism when this younger ladie came in and he took her all the way to the front to prepare her food. It's not like it was an online order because she was yelling off what she wanted on it to him. During my wait I also noticed that the women that was actually doing stuff ended up skipping over a veteran that was still waiting for her to finish his food. I will never be taking my business here nor do I recommend it for anyone else. Oh side note got my food went to go eat it and the chips are burnt to all hell. read more