Skimpy on serving sizes. Recommend you order in person and not via the website; unless you want minimal rice, beans and meat.

My family and I ate at this Chipotle today and has a sub-par experience compared to other Chipotles. We ordered a kids meal and many items in the meal were missing, then I used the restroom and there was no changing table, when I told the person at the register he was very rude and flippant about it. read more

Food (specifically chicken from a burrito) tasted like toxic chemicals, just from one bite I had a horrible taste in my mouth for a half hour. Never again, Chipotle. read more

First, they didn't deliver the entire order. Next, they hung up on 3 times in a row! I can't begin to state how unbelievably unhappy I am with them right now. Not sure I'll ever go back to this location! read more

This is the worst location I have ever been to. The attitude of the employees is deplorable. They are unkind, rude, and condescending. Will not go back. read more

Victor had terrible customer service very unprofessional. He ignored me when I asked to speak to a manager and when he did approach me after him continuously ignoring me he was very rude and was also touching food with no gloves and told me to leave stupid pootha read more

The way that this Chipotle is set up for Covid is embarrassing & frankly dangerous. They have large areas blockaded, forcing those waiting for online orders/doordash to congregate extremely close together. Their app is useless as there's no way to know when your order is ready while waiting safely in your car. The employees are working their butts off to take care of customers (in a cramped kitchen) & this set up endangers them as well. Chipotle needs to come up with a better system at this location to keep customers, employees & delivery folks safe. read more

I travel a lot. So I eat out a lot and ever since the pandemic, customer service and work ethic. Has gone down the drain, but this chipotle was a surprising exception there was only two girls working at the front. And they were killing it. I was sweating, just looking at them. Whoever they are, it was at 3 30 Monday the 20th give them a raise. And schedule more people chipotle!!! read more

I eat chipotle quite a bit as I am an Amazon driver and constantly on the go. I'm going to think twice about ordering from this particular location next time. I get some limes to squeeze into my beverage, and I noticed that the limes are moldy, Sitting there in a container in the fridge. Makes me wonder what they squeezed into the rice and into the guacamole. This is careless, dangerous, and food prep 101. read more

No mask. The food was great, as usual. Masks are still the law right now and at least the kitchen staff were wearing theirs. Walked in to get my food from the pick-up table and three employees were sitting there. Two were phone scrolling, presumably on break. The third was non-stop talking with no mask. I wore mine. Kitchen wore theirs. But the dude at the front of the store - the first person I see when I walk in - no mask. Just put the mask on or go in the back where I can't see you, but don't make me question whether you are doing your entire shift with no mask and preparing my food with your mouth running like that. You were visibly spitting while talking! read more

I ordered an online take out for 5. Was wanting to swoop in and pick up the order and get to my lunch meeting on time. First of all, the online ordering works great. All of the orders were correct and ready for me on time. What wasn't great is that they crammed 5 orders into one bag. Grabbed it and put it in the car and drove off. When I got to my destination I picked up the bag and..oops, both handles ripped off and my food was all over the parking lot. I was able to salvage most of it it, but still. Hey it is great that you stuff your burritos so full that you rip handles off of your bags, but it sucks that you don't have bags that can deal with that (just put it in 2 bags!) I am sure that this experience is not unique to this Chipotle but I needed to vent. FInd a new bag vendor. read more

Holy stale chips, Batman! Don't even get me started on the "Queso". Chipotle needs to stop supplying this flavorless cheese substance! Beware of the Guac. Have gotten sick (along with a co worker) twice when we got it. We've learned our lesson... read more

I cannot believe how far this location has fallen. Orders are wrong, app says they've stopped delivery, and they food is over cooked and tasted lousy. It's a shame, I've supported Chipotle through its various challenges but I can't support it with horrible service and bad food. Sorry, I'm done. read more

they gave me like 3 pieces of chicken im being so serious.

The worst customer service I have EVER seen! Left out ALL of our drinks for our order, the queso we ordered, and made our burrito bowl wrong. This is half our order incorrect?! Called to find out from manager what the issue is, Ana answered the phone like she was already upset, then when asked for a manager put the phone on the counter and left me on hold for 10min before hanging up on me. Then refused to answer any calls when I attempted to call back. What kind of corporate company behaves this way?!? Terrible when we're the ones supporting and keeping your business alive during this Covid crisis and you're not respecting or helping your customers. read more

Came in last night after the Rockies game on my way home, I was tired and hungry! I pre ordered on my phone, when I went in to grab my food I realized I sent my order to the wrong location. The customer service of the employees went above and beyond. The manager on duty (didn't catch his name) helped me no problem! Rylan made my tacos, and they were some of the best tacos I've had from Chipotle. Sophie at the register was a sweetheart too! Overall wonderful experience. read more

The food and service were good, but there were no changing tables in either the men's or women's restroom, despite there being enough space. This is the second Chipotle we've been to without changing tables. read more

There is no heart break equivalent to ordering a vegetarian burrito, driving 25 minutes there and back with a toddler, arriving home and seeing they made you a steak burrito *crying* read more

I am shocked this location is still open. It's the absolute worst. My order is almost always wrong. They have been out of chips for about a week now? They are out of chicken and steak half the time. Like completely unavailable. They don't even offer it on the app, which is usually the only way you can place an order for this location. For about a month they have had the dining room closed off and won't even allow you to order in person because they are short on staff. It's ridiculous. read more

The only thing the Lafayette Chipotle has done consistently is to disappointed us. Portion size inconsistency, sloppy, and often cold food. We really like Chipotle generally, and simultaneously love and fear the "Chipotle ladies" at the Louisville location. Please Lafayette location, offer better pay to lure some Louisville "Chipotle ladies" to your restaurant. It's a hassle to drive to Louisville. Tonight was the worst. They forgot the chicken in my daughter's taco. Empty taco. Sad. They forgot the chips. All the chips. Our portions were freakishly small. And the food looked like it'd been catapulted in the bowls from a few yards away (mini-catapult). I was a little bit afraid to eat the food. I mean what else are they sloppy about. Use your imagination. It still tasted good, and I was really hungry, hence the two stars. But I've given up on this location. read more

Terrible terrible customer service. Had to order a curbside pickup today due to the lack of employees in the building and not only did I get charged for the price of a burrito for my quesadilla but when my mom ordered her bowl it was half empty, everything in it was cold and no hot sauce. It was disgusting. I understand we are in a pandemic but seriously?! This is my local chipotle, I most likely won't be coming back. read more

Don't waste your time coming to this location. You have to order remotely or online or by phone. They will miss your order you'll end up being hungry. Extremely disappointed and now I'm gonna go to a totally different restaurant probably forgo a chipotle for a months. read more

I am a big fan of Chipotle. I also have to travel a lot for work and when traveling I go to Chipotle often. I say this because I want to show that I have had a lot of experience with different Chipotle locations and the level of quality/service that is out there. Living in Broomfield we mostly went the 120th and Sheridan location. Eventually I just couldn't stand that the service was meh, the chicken was often burnt, and the rice was dried out and bland. I have also tried several different locations nearby. I am so thankful to the crew at this location. I can tell by some of the earlier reviews that they must have had their issues as well. However it is clear that those have been ironed out. Every time I come in I am greeted with smiles and friendly faces. I have talked to the current manager several times as he is often working the front lines. He and his crew take pride in their work and in creating a good experience. The food quality and prep are up there with the best I have experienced from Chipotle as well. I usually get the carnitas and my wife gets the chicken. I have also had the barbacoa here. It has all been good. The rice if flavorful and all the sides look and taste fresh. Even though it takes longer to get here from our home and the plaza is laid out poorly (and under construction), we will continue to be regulars here. read more

Great location and food is good but there is always a giant line. I've yet to come here without a 15/20 min wait just to start your order . That's a bummer if your looking for a speedy meal which is the point of eating at chipotle... Otherwise why not just eat at a sit down restaurant. read more

Worst Chipotle I've ever been to. My wife and I go to Chipotle quite a bit, and we've given this one several chances to improve since it's new. This particular one is extremely chintzy on its servings, especially if you get a bowl. Expect much smaller portions than you would get from the other stores. I always get extra hot sauce in seperate container on the side and this is the only store that charges me for that. Customer service is terrible. Update: Having since returned to this Chipotle after hearing they have changed their ways, I was pleasantly surprised to see that their portions have increased and customer service has improved as well. read more

I requested guacamole, confirmed that he put guacamole on under the lettuce because I couldn't visibly tell if it was there, got charged for guacamole, guess what's missing? I get more wrong orders than right orders from this location. read more

Always behind and slow. I started driving an extra 20 minutes to Longmont because this place sucks so much.

I love Chipotle and am really glad this location is here. To top off good food (used to eat carnitas but now eat the sofritas as a pescetarian), there are a bunch of friendly people working here. Can get busy, but they are good about bringing up more people to help if that happens. read more

Chipotle Mexican Grill - Burrito bowl - Mexican Near Me - Lafayette, Colorado

I love chipotle. Like love it so much I could eat it all day. I am not fat. Just like Chipotle. It is very swag very cool

Stopped by for lunch and when I got back to work I started eating my chicken bowl and found a big piece of the avocado peal in my guacamole that was served with my food I tried calling the store to see if I could talk to the store manager and I had no luck. read more

This location has sadly gone way downhill in recent months. The biggest bummer is the slow and ineffective service, as there doesn't seem to be anyone in a leadership position who is helping the workers find efficiencies during busy periods. Plus, as others have noted, portion sizes have gotten very skimpy (a "regular" bag of chips is about 20 chips now; when asked about it, an employee confirmed that was correct and said "they measure them out"). If you do go, at least take the time to order in person so that you can make sure you're getting relatively fresh ingredients and a fair serving. This used to be a great value, but unfortunately, at nearly $30 for two bowls and chips, that's no longer the case. read more

To the girl who rolled my burrito was bomb dot com. Thank you for not only being there late at night but on Halloween. We appreciate you guys. read more

This location cannot figure out what portion size is. Save your money and go someplace that will actually give you what you paid for.

I bought burrito and a drink here.There was a problem with the payment.The staff here told me to insert my credit card again.After leaving the restaurant, I opened my online bank.I found that I was deducted twice.I went back to the restaurant and asked about it. But the employees here have a bad attitude.And claimed that because I only have one invoice. So they refused to give me a refund.This is ridiculous. If the staff handed me two invoices, I would call the police on the spot. read more

Always great service and the food at this chipotle is super fresh tasting. We come every week to get bowls or salads or tacos for the kids. It's a great place for dinner. You know a Mexican restaurant is higher quality than others when queso isn't on the menu. read more

Great, fresh food! Clean facility with super friendly staff. My experience was well beyond what I expect from customer service as well. I will certainly be back!! read more

I haven't been to a Chipotle in about a year, and I had a pretty good experience previously. However, this time I was quite disappointed. First of all and most noticeable, the staff seriously skimped on the meat on my burrito; during the course of eating it, I had lots of beans, rice, and other vegetation but very little meat. Also, when I asked for hot sauce on my burrito, they just dropped one scoop in one spot, instead of spreading it out across the burrito. The other major disappointment was the chips and queso. The chips were somewhat stale and excessively salty, and the queso was grainy, off-colored, and had a somewhat bitter aftertaste. I don't know about you but queso should be thick and creamy with no aftertaste and a bit of spice on the tongue. We will not be going back. read more

They are no longer allowing people to order in person you have to do it through their app... their app is horrible and doesn't let people with allergies order sufficiently in order to protect themselves. This literally prevents us from eating here now.... read more

They just can't get it right, our order is wrong most of the time. The food here tastes like any other Chipotle, but if you place an order using their app, you best cross your fingers. The staff consistently has awful attention to simple details. One time we complained to the staff about an error, and they argued with us. Avoid this branch whenever possible. We got our to-go order home today and discovered that every entree we ordered was missing beans...beans! We also payed for extras that were not included, this was yet another embarrassing performance by a consistently bad franchise. Try another branch or go to Noodles next door. read more

Food poisoning! This is the second time my brother has gotten food poisoning twice at 2 separate Chiptoles and this is the latest. Beware. #fchipotle read more