I am a big fan of Chipotle bowls. I find I can usually get two meals out of one bowl. But if you get the bowl the way that they serve it, the price is decent. But when you start adding avocado and chips, a bowl can be pricey. So know what you're ordering...... They're pretty efficient at this Chipotle and they're extremely nice..... read more

Chipotle Mexican Grill - Fast Food Near Me - Lockport, Illinois

Honestly I love chipotle. But I do not love paying for food on a door dash and my food coming with only rice basically. Very little topping and a whole bowl of just rice. I don't know what's happening at this chipotle. Maybe the workers but if they have very low stars.... Managers?!?! Hello?!? Are you guys teaching your workers? Managers you making sure they know how to read cause not only did I just get rice I got a bag of chips with the queso no where in sight. READ AND DO YOUR JOB BETTER. I think anyone could do this job. Read a piece of paper..... make the food...... wow maybe we are lost as a people if we can't do simple work read more

Came here on the way to a corn maze. We thought we'd grab some food prior. I've never been to a Chipotle, so here we go! The order process was fine. I ordered a chicken burrito and kept it simple: Pico, cheese, and white rice. It was okay. The food was kinda cold, but the flavor was alright. The staff were friendly enough, but I could tell they dont want much to do with the customers. We sat in the back. This place is MESSY. There's food all over the place. The bathrooms are gross. There's a smell of horrible BO, and customers definitely don't clean up after themselves after using the restrooms. I mean, first impressions were so-so. I don't think I'm a repeat customer. One and done here, sorry. read more

See all

worst chipotle of all time. so slow. unfresh meat. got my order wrong. consistently below par for chipotle.

Ok, location. I will say the inside was incredibly messy. Cheese and rice all over the floors and tables. Food tasted like typical chipotle. read more

i was given a bowl with less than 10 pieces of chicken and all of the portions were heavily rationed...crazy for the price

went in there today and got a bowl to go and when the lady got to the meat she didn't even put a full scoop it was a half scoop and when i had asked her to put more she told me she would have to charge me for a double scoop me thinking is was only going to be like 5$ more i said ok and when i get to the check out they said it was 20$ basically charging me for a whole other bowl... don't waste your money read more

This Chipotle is the worst one I have ever been to. Their quesadilla machine is always down whenever I come in. They only offer kids quesadillas instead of adult. Also, their chips are usually not fresh. Do not come here. read more

This is a terrible Chipotle location. I just got my food at 11am and the salad bowl looks so bad. The guacamole is brown already and they are supposed to make this fresh every morning. There is only a sprinkle of cheese and lettuce and a whole lot of spicy salsa. This isn't the first time I have been disappointed in this location. I had the same salad bowl on Homewood and it was amazing. I can't justify ordering from here again unless they can keep up with the other locations. Something is off here. read more

Chipotle Mexican Grill - This guacamole is OLD and there is hardly any lettuce or cheese. - Fast Food Near Me - Lockport, Illinois

The girl named Fiona at this location has the WORST attitude. Maybe my bowl with quite little 5 pieces of meat, made my boyfriend's burrito the size of a cheesy roll up, and overall the service here sucks so bad. There nothing more to say about this location. The food is tiny portions. Honestly I've came about six different times during the chipotle lane, each time something is ALWAYS wrong, wether they forgot my chips or forgot to put something on the side or literally forgets the main component, MEAT! It's ridiculous! This location needs to be shut down or the team needs to be reevaluated or SOMETHING. You see all the bad reviews, shouldn't corporate flag this store? Please do better so I don't have to drive all the way to romeoville for a good service and thick burrito. - after waiting in the drive thru while writing this review, the worker forgot my chips and my utensils and napkins.... SMH always something here read more

Chipotle Mexican Grill - This location never fails to have 6 card lined up and waiting for 30min - Fast Food Near Me - Lockport, Illinois

This Chipotle location is my favorite! The staff is friendly and super helpful and the rice and meats are always soft and fresh!

I ordered for window pick up. The chipotle app said there was a problem processing my card but my bank sent me an alert saying the payment went through. I drove to the window to ask if the order went through on their end. They said no. I wanted to order kids quesadilla for my niece and they require you order that online but I went inside to ask if they can make it for me. They stated no and I needed to order on the app and I explained I did but it's saying there was a problem processing my card but the payment actually went through. The guy said "your card didn't go through so it's an issue with your card". I showed him my history on my bank app to show him it went through and he said it again. "It's an issue with your card." I got frustrated and asked if they can make my kids quesadilla, he misunderstood my question but ended up saying yes. Anyways, I paid with the same card and magically, it went through. I was embarrassed by him repeatedly saying my card didn't go through even though it did. There was a line of people waiting. The guy didn't want to help me...in another location I made a mistake by ordering at the wrong location and one of tue employees gave me the number to call, even when the line was to the door. read more

A few of the managers were not polite to customers and the employees. I could hear the managers not being polite to the employees and forcing them to do extra work when the managers could do work instead of being on their phones. I went in one night and there was no food left at all and too loud to hear anything because of the music the managers/employees were playing. This needs to be taken care of immediately because Chipotle is supposed to be a welcoming restaurant, but the one in Lockport is not. Horrible experience. 0/10 Terrible establishment. Can't even describe how bad it was entering this restaurant. Not clean at all and very dirty. They don't welcome customers when they enter the restaurant and are rude. A few of the managers we're not polite to customers and the employees. I could here the managers not being polite to the employees and forcing them to do extra work when the managers could do work instead of being on their phones. I went in one night and there was no food left at all and too loud to here anything because of the music the managers/employees were playing. This needs to be taken care of immediately because Chipotle is supposed to be a welcoming restaurant, but the one in Lockport is not. Horrible experience. 0/10 read more

Chipotle Mexican Grill - Fast Food Near Me - Lockport, Illinois

Disgusting , cold food , a chipotle with heavy rationing (literally the food product was not even half of what I get usually in a typical burrito at another location) and cause of that it was overpriced . Sure, it's the pandemic , but some of this is reflection of poor choices by management and the common sense - I know after paying $30 at a chipotle many would feel ripped off after my horrible experience . I won't be back at this location . read more

I've ordered a total of three maybe four times from this location. Every single time there's been at least one issue with my order whether I order for one person or to be either forget something give me the wrong thing or there's a problem with the food. Mind you I eat at chipotle at least once a week in Lincoln Park. I have never had an issue there I was single problem whether there's 30 people online or three they always get the job done. Perhaps they need management from that store to come to Lockport and educate them. It's a new location it's clean, but the old saying you can't always get good help seems to have befall in that place. Sometimes I get someone who is friendly energetics and personable, and other times I get dead fish. You shouldn't hire dead fish to greet people at your restaurant, it's a negative tone and doesn't inclined them to come back. You can't rely on your chain name to keep bringing people back in, food Hass to be consistent it Hass to be hot it Hass to taste fresh it Hass to taste good. Price is the same no matter which location you go to but it's always about customer service and food quality, Lockport drops the ball on both cases. Management needs to up the game and get better people in. Other fast food establishments in town have friendly, professional people even high school kids can do away better job. If you want basic run-of-the-mill fake Mexican type food this is your place if you want underwhelming customer service and just a black experience come on in. They are far better choices in town to spend your hard earned money, this location does not exemplify other chipotle locations I have been to. read more

Miaja has the worst customer service food was messed up. Kept having to repeat myself and she looked like she was high on the job.. bathrooms where dirty garbage on the floors didn't seem like they cleaned up often throughout the day read more

The girl with the blue hair was rude and did me BOGUS ASFFFFF ON THE MEAT. my boyfriend was helped by another girl and she loaded his bowl up. But then the girl with the blue hair came over to help. I said hi she didn't respond and then proceeded to do me bogus. I have never written a bad review but seriously that was ridiculous. If you wanna have a bad attitude, keep it to yourself. Don't spread that to others. read more

Employees are not friendly and seem to have a poor attitude. I understand everyone has a bad day but don't take it out on customers. The food tasted okay but the meat was grisly. The ambiance was okay. read more

I've been here several times and it's never consistent. There have been times that my food is fine and times that I spend $12 just to not be able to eat my food when I get home because the rice isn't cooked or I have to spend time pulling out massive chunks of lettuce that aren't cut or meat that wasn't shredded, go to one of the places next door, they're all more consistent read more

Few things I noticed, all my steak was fat/chewy pieces it's like they only use that, then I got charged for double steak and I didn't realize until I got home. read more

This chipotle has a drive through window Reserved parking spots for on-line or chipotle app order pickup. Same modern decor as other locations Ample seating in dining room. Food good and served quickly Only bad thing is tables and floor in dining room could be kept cleaner Otherwise a good overall experience read more

Wow, this is my first time eating at Chipotle and I am impressed. My dad ordered the burrito and it was incredible he said and it was so flavourful. I ordered the chicken tacos and my mom ordered the steak tacos and both were amazing. The chips and salsa were nice, salty, fresh, and the best tortilla chips ever. I took of a star because the tacos we put in the box very sloppily. We ordered on door dash and we will definitely order from here again. read more

Drove through and picked up my chicken burrito bowls. They were so salty we couldn't eat it. I mean like burn from the salt. Won't eat there again. Very dangerous, way way way way too much salt. Yuck. read more

I keep trying to give this location a try as it's closer to home, however it's no longer happening. Every single time I go in the food doesn't taste like it does at other locations. The rice is usually crunchy. Came in last night to pick up my mobile order that was supposed to be ready at 7:20 and didn't have my food in my hands until 7:45. They had no chips made (which was part of my order) as well as no garlic steak. The counter was so dirty. I watched a team member push my food down into the bowl after he put each side on. Then tried using the same gloves to close the bowls. 0/10 recommend this location. read more

Had decent experiences here up until recently. Always what you expect from a Chipotle, nothing above and beyond, and food was adequate. Unfortunately on our last order about two months ago, my 5 year old got food poisoning from the tomato and basil side salad. Violently ill for 24 hours. My 5 year old and my carpets would like to give this Chipotle the big "one finger salute!" Never again. My poor little guy is still hesitant to eat tomatoes on anything no matter where they are from. read more

My Barbacoa burrito was dog food. Why is this chipotle location so consistently bad? They didn't even give me a receipt so the automated system on their website couldn't even give me a refund. Terrible location, disgusting food, & equally bad customer service. read more

Went here tonight Friday 1/7/22 they were slammed the lines were long. These young kids stayed focused, keep their cool and just kept knocking out orders. Did I have to wait, sure, did I care no. These kids had a lot of character, that's hard to come by these days. read more

Ok so where to begin. Me & my fiancé have ate here a total of 4 times!! All 4 times we got food from here & they NEVER put silverware in the bag NEVER!! So here we are AGAIN upset that our food is now cold & nothing to eat with. The lady who we talked to over the phone was IGNORANT as well & hung up on my fiancé. VERY UNPROFESSIONAL!!!! Had to stop at McDonald's just for silverware. UNREAL! Do your job right!! read more

There's a few rare occasions where the food isn't more chewy than a sack of expired rubber bands. Don't even get me started with the Behemoths behind the counter portioning my food in half scoops when they clearly don't portion their own food like that. I'll then ask for a normal portion and they look at me like I got a dildo on my forehead and then try to charge for double portions. The best part about this place is ordering online. You could order a burrito bowl with just rice and napkins and somehow there will be a big mac and a mortar in the bowl with extra guacamole on it. read more

I love Chipotle, I typically go 3-4 times/week for lunch. This is far and away the worst Chipotle I've ever been to, consistently bad (and I've tried it over 20 times) read more

This is the second time I've ordered from there and had an issue. Both times, the girl at the window gave me a hard time ordering a quesadilla from the window even though you can't order it online with everything else. This is after I called in to add the quesadilla before arriving. We just got home with two of our quesadillas and it is absolutely ridiculous with what they gave us. The cheese was not melted and there was barely any cheese. Not worth the over $4 paid for each one. read more

Chipotle Mexican Grill - A quesadilla with Barry any cheese and not melted! - Fast Food Near Me - Lockport, Illinois

This location is not up to par with other Chipotle locations. Our last few orders have been wrong, under cooked or the proportions so off, our meals were almost inedible. We're done with this location - there are other, better options around. read more

Even before covid this chipolte always forgets something. Kids meals forget it, you might as well stop at McDonald's on your way home so you have enough food. I would never go here again if it wasn't the only one near here. read more

The girl with pink hair at the drive through HAS THE WORST ATTITUDE. Like sorry your busy but throwing bags at people without saying hello or Thankyou have some manners! Calling corporate because this is numerous times! read more

I always go through the pick up window and always have to check my food before I leave because they always forget something. I ask for extra rice and I pay for double meat. I NEVER get double meat and I pay extra, I never get extra rice. It's just very annoying and unsatisfying. read more

Very clean and very quick! Awesome staff and food. And the staff is also very guapo, wowie!

the portions of the food is ridiculously low and always cold. i've never had a problem with Chipotle anywhere but this new one in Lockport is just one problem after another. read more