The facility was unwashed for some time. Every surface was covered in something. The kitchen area seemed to have random food here and there. I do not think this place would survive a safety inspection. read more

Food Was Great! Service Horrible. Very Disappointed with cleanliness. Not recommended Find a better place. Men's room had urine all over the floor did not want to go at all. read more

Would leave one star if possible, found a hair in my burrito. Disgusting. Will not be ordering from here ever again. read more

Chipotle Mexican Grill - Hair in Food - Mexican Near Me - Manchester, New Hampshire

Wednesday night I ordered a chicken quesadilla with a couple sides and I found a huge piece of raw chicken in my quesadilla. Mind you I ordered this because I was sick and it hurt to stand so I couldn't even make my own food! All this did was make me more sick on top of it. I tried calling the store, but all I can talk to is AI, and I also tried reaching out through the corporate email and phone number and I've gotten no replies through email and I can only talk to AI on the phone as well. I'm disgusted with this customer service. read more

Chipotle Mexican Grill - Mexican Near Me - Manchester, New Hampshire

The rudest chipotle workers Ive gone to ever, at least the couple that helped me were very rude. They didn't have their crap together and gave me my burrito wide open with sauce everywhere in the wrapper, very messy. The rice and chicken tasted bad also. Definitely do not recommend going here if you want good customer service and good quality food. read more

Service is good, place is clean, and food was pretty good! I'd come back to this chipotle.

Update 4/19/25 their portions are ridiculous now, barely any meat- maybe 4 or 5 bites worth? Less cheese, rice and corn salsa. I'm not even full. Tried reaching out to customer service and everything is completely and totally automated now. Gee I wonder why???? Maybe because your portions have gone to less than half?! Tried doing the chat or and they were oh well too bad, bye!!! First time this happened I let it go, this time I'm not. read more

Chipotle Mexican Grill - Barely any meat and less everything - Mexican Near Me - Manchester, New Hampshire

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This store used to be good, but lately it's not been great. I will personally try to avoid ordering online and getting food delivered from this particular location because they are usually late getting online orders out on time. I've had to wait 45 minutes to an hour past pickup time for my orders to be ready from the Manchester Chipotle. They are becoming just as bad and unreliable as the Framingham, MA Shopper's World Chipotle (go to the Natick Chipotle instead). As I know, some locations are better than others including the Bedford location, which I much prefer over this location now. If this store gets overwhelmed, either shut off their tablet for DoorDash orders and online orders and accept walk-in customers only or in reverse, allow online ordering only and no walk-in ordering. Also, the staff here does not like DoorDash drivers and gives them attitude. Also, orders have been stolen from DoorDash drivers before they arrive and they don't check phones to verify Confirm Pickup from DoorDash drivers. They really need to keep online orders behind the counter due to high food theft lately. They refuse to remake DoorDash orders and the store should be held accountable for letting food get stolen. The Papa John's down the street requires DoorDash drivers to hit Confirm Pickup in front of staff when receiving orders, which is a good policy to prevent theft. One time, my order was stolen from a Chipotle in Baldwin Park, CA, but at least the staff there remade my order as a regular Chipotle customer. read more

Chipotle Mexican Grill - Mexican Near Me - Manchester, New Hampshire

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Chipotle is always a safe and good option so we decided to eat here after a busy day. No line when we got there so that was cool. Upon walking up to the counter the guy working the line just said "what can I get you?" Not even a hello or a smile, to be honest it felt like we were bothering him. He was not very pleasant. I always appreciate a good portion size but this guy went so overboard I honestly didn't think my burrito was going to stay wrapped with one tortilla. And those things are huge! He struggled to close it up and had to fidget with 2 pieces of foil to keep it from falling apart. There were also pieces of the tortilla that were still cold, no way he set it on the burner properly or long enough. We dined in (one of two parties there) and it wasn't hard to see why. All the tables were a mess and had traces of rice/food of all the people who ate there that day. The trash cans were completely full too. The soda fountain/utensil area was a mess also. I counted 6 workers. At one point 4 of them were just standing and talking to each other and only dispersed as more people walked in. Overall not a great experience at this location which is disappointing bc we love eating at chipotle. read more

Chipotle Mexican Grill - Full trash - Mexican Near Me - Manchester, New Hampshire

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My favorite location I go to. The girl that works the line, and the girl that works for the online orders are both very hard workers, fast and friendly. Sometimes they do run out of items that you want, but it's a very busy location it seems. Can't blame the workers for that. read more

They simply cant cook like I don't know how its even possible to burn every single piece of chicken. Beyond that the service was fine they aren't paid enough to do a good job. The environment was terrible every thing was dirty and there was no organization. Just a bad experience and bad food... read more

Kind of torn here. The service was solid, the portion sizes were huge, and there wasn't a tip screen at checkout, but the counter was really really dirty and the serving area was a mess! Staff seemed to be ignoring it. read more

I have never had any luck at this chipotle over the last 8 months. Recently, they messed up my takeout order, only to find out when I get home that they gave me the wrong meat, quite disappointing. I have been charged extra for having my sour cream on the side instead of on my meal because "that's how it is". Not to mention waiting 15 minutes beyond the said pick up time because my meal wasn't ready, not to mention that the line of people ordering in person moved so fast, when I ordered my meal 45 minutes prior. It's really disappointing that each time I come here something else happens. Its difficult to get customer service if you call for an issue with your order because you're just sent to a generic phone messaging system. read more

Disappointing. They said they were out of pico and lettuce but I saw some in the back. The drinks also tasted weird. Well the service was nice i would not go again. There are many better chipotle's nearby( within 10 mins) read more

I honestly haven't been inside a Chipotle since before Covid and for good reason. The place was a disgusting mess!! Tables/coubters/work surfaces and the floor. Truly gross!! And the worst part is the staff was completely comfortable with it. Also the staff was super rude and I had to repeat myself multiple times. The portion sizes are the only saving grace here but then again what does that matter if you're afraid to eat it because of how filthy this place is?! read more

Usually I have no problems with ordering to go, but on my last trip, when I ordered two bowls (one for myself and one for my fiancé), for some reason the bowl for me had no cold toppings, only the hot side ones. The label on the bowl had the cold toppings on it so it wasn't an error on my end, I have no idea how they sealed my bowl up with only hot toppings in it meanwhile my fiancé got all of his toppings. I did not have the desire to go back to the store to correct this (if both bowls had been wrong, I would've). Portion size was great, no complaints there. Portion size can be inconsistent at this location, but this time, my fiancé's bowl was filled to the top. The smoked brisket is absolutely delicious and I will keep coming back for it, but I may think twice before ordering to go again. read more

Food is decent, but I'm not sure if it's worth the extra half an hour wait more than promised. Maybe need to hire more staff or something, because it shouldn't take that long for two meals every time we come here. read more

My girlfriend and I decided to get a bowl and double wrapped burrito. We were the second customers coming through the door once they opened. The first customer's order was made with the care and grace you would expect from a crew member starting off their day shift. When it comes to my girlfriend's order I'm guessing he seen an imaginary line full off irritable customers because if his goal was to complete her bowl in record time then well done sir, punching the cover on definitely shaved off some time. With my burrito, a quarter of it was fully exposed with queso all around the foil and outside the burrito. I didn't want to believe this location was hit or miss but there is definitely a low customer satisfaction rating. Do better. read more

Chipotle Mexican Grill - Burrito - Mexican Near Me - Manchester, New Hampshire

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Terrible service we're out of multiple things and everybody was in a terrible mood felt like I was inconveniencing most people there except the taller gentleman at the register who was polite read more

This happened on 10/19/24 I placed my order online at 3:45 to b ready at 4,l was on time because I was close to the location so I WAS at chipotle at 4 and I had this girl (blonde with long hair) that asked me for my name to pick up the order and I told her my name and she told me that I had to wait a few minutes which was fine idc the problem was that I was standing up waiting for my order looking at what she was preparing it was a bowl,and my order was a burrito but I didn't care either, so she made me wait for 20 minutes and she asked me again my name and my freaking order was in front of her all the time so I waisted almost 30 minutes just because. :) so disappointed tbh read more

I would give this place negative stars if I could. Nicole Jacobson "one of the managers" the least professional person I have ever dealt with. Beyond discussed by the way she treat customers. These people relay on the lack of chipotle being able to hire new employees and they feel that they can't get fired. If you are a manager you should have the skills to treat your customers with respect, I understand companies have rules and policies but the way they are enforced or they way to present them is importante. Do it with respect and treat people like people not like you're punishing your child. Absolutely unnecessary to be rude or disrespectful to customers. read more

It isn't the cleanest place in town, that's for sure. We arrived at 1045am; open time. Garbage all over the floor. Drink station is filthy. My wife went into the bathroom; said that she had to hover, due to dried blow out all over the toilet. The food wasn't much better. Brian the manager is not enthusiastic about his position. The Attitude of coworkers, clearly demonstrated this. It's a shame that this store is poorly maintained. read more

Chipotle Mexican Grill - The manager and filthy table. - Mexican Near Me - Manchester, New Hampshire

This restaurant sucks, they never have rice, chicken, anything how are they still operating, every single time I go they don't have anything

Honestly the best atmosphere of the 7 chipotles I've been to on the east coast. Staff was super friendly and they didn't skimp on food portion. The dining area looked like it had just had a rush hour but the staff was in the process of cleaning it quickly and by the time I left it looked like the had just opened. read more

To be honest the staff here is great, I work locally so I go here a lot and they make it work. The food is good as well:) The only issue is they're always out of things. Like salad dressing for instance, don't sell a salad if you don't have the vinaigrette, especially when I'm at checkout. They always out of veggies and even rice!!! Dude rice?? It's only 1pm?? How? I have to walk out or deal with it constantly. Probably poor management read more

Order my food at 1 for a 3:30 pick up. Got there at 3:25, no food. 3:35, no food. 3:45, no food. I finally asked for a refund at 3:55 cause at this point I've got 5 minutes to get back to work. Was told that since I ordered my food online, it's gonna have to be an online refund. Yep... read more

Chipotle Mexican Grill - My order time, my pick up time, the time I left with no food. - Mexican Near Me - Manchester, New Hampshire

Skimpotle always striking. I miss chipotle back in nyc since they at least gave good portions. This location skimps so hard, paying extra for more meat gives you normal adult portions. Genuinely saddened because I used to eat chipotle everyday back in nyc but now, here, ima have to find something else. Terrible read more

absolutely amazing staff particularly the blond girl with the eyebrow piercing and gorgeous eyes (I swear I'm not a creepy old man I am a teenage girl lmao) I asked for Barbacoa and there wasn't much left in the juice and even with the extreme busyness she was so sweet and said "if my girl wants barbacoa im gonna get her barbacoa!" literally the entirety of the staff there was fantastic and so efficient even with it being 9:00pm on a Tuesday. Great food but most importantly the sweetest, funniest staff ever! read more

I had the worst service today I order 2 rice bowls they were out of guacamole and lettuce how can you be order guacamole and lettuce I ask for chicken quesadillas and they couldn't make them because the Machine was down It was my first time and last Plus the service was bad ! Tommy read more

Decided to stop off for a steak burrito. Staff were friendly and made my burrito efficiently. Decided to eat-in and I wish I took it to go. The place is so filthy! I wish I had read some of the other reviewers notes, first. This has been mentioned over and over. Started eating my burrito and I was hard pressed to find any steak? For $10 you get so little you wouldn't even know it was a steak burrito. The veggies and salsas tasted fine, but i felt like I was eating rice and beans with salsa and sour cream. Also, bit into a chuck of steak that turned out to be pure gristle. After chewing that I had to spit it out. Absolutely disgusting and disappointed. The dine-in experience and product are simply not worth it here. No bueno : ( read more

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This was by far the dirtiest chipotle I've ever been into in my life. Every table had food scattered on it, the floor was covered in food droppings, even the sign had fallen off. I love chipotle but I couldn't even bring myself to eat here. If the place was this dirty what would the food hygiene be like. Sorry I didn't even get pictures I was so grossed out. read more

This chipotle is so rude now... like I did not even get my food because all the sudden they wanna make you pay card... and when I said sorry I don't have a card she gave me a nasty look. read more

Avoid this location. It's like a free for all in there. When you grab your to go bag everyone looks inside and touches them, I watched from my car, and the manager likes to announce they are short staffed right when you open the door. Shame on me for going back outside as ordered by the manager and struggling to create an account online, finally placed my order only to receive it with missing items. Telephone rings and rings and rings then hangs up on you, call again, reach a voicemail, leave a message with my phone number. It's now 5 days later no response. My daughter tonight places a door dash order...wrong order! Same name wrong person! Like I said, a free for all! Just another reason to avoid corporate chain restaurants! read more

Ordered 2 burritos and a burrito bowl. The bowl had barely any meat in it-less than half a portion. It was hard to tell with the burritos since i wasn't eating those and one of them I paid for double chicken anyway. The pick up orders were also behind the counter which is probably due to the area, but the girl handing them out was pretty unpleasant. it would have been nice if there was a sign to ask instead of me just standing around waiting for my order to come out. The quality and quantity of any chipotle I've visited in NH has really gone downhill. read more

I'm not a fan of tacos or Mexican food in general. But my spouse is. So we tried Chipotle Mexican Grill for the first time yesterday we ordered takeout. The tacos were pretty good and so were the chips and variety of dips. read more

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Worst service ever! Honestly not even worth 1 star. Ordered a burrito plus chips and queso. Order was delivered. Opened the chips and they are stale and rubbery, the queso was so salty that you can't even eat it. Had queso on my burrito which I wasn't able to eat either because of how salty the queso my meal. Posted my review on their app with no reply back. Decided to call the store to speak with someone and what a surprise NO answer! Have tried calling several times with the line just ringing and then being disconnected. I used to really enjoy this eatery now it's making me sick literally. Absolutely dissatisfied and disappointed. read more

As far as taste? They're good. But you need to order double meat to get a reasonable single portion of meat. They used the tongs and out half a scoop of barbacoa on my burrito and about a tbsp of black beans. I don't expect a pound of meat, but at more than $10 for a burrito, I expect a normal portion. read more

Order was late and wrong. Ordered a steak burrito and literally not a single piece of steak. Not pleased with chipotle right now.

Today we visited Manchester and was super excited to try chipotle. They we're busy however we could notice the portion sizes of each order was getting smaller as the line went on, the first person in line would get a big portion and by the 5th person they got two scoops. My friend received barley a portion and finished her bowl in four bites because of how little it was filled. She is kind person and was afraid to cause a scene but was very affected by this. I went with 4 other people and it was crazy when we all compared are portions and they varried so drastically even though we all payed the same price. This was also even mistaken as shaming cause as we compared our portions we realized the smaller we were, the bigger the portion we were given. mistake or not chipotle needs to do better! read more

Doesn't have any pinto beans or black beans, fresh tomato salsa, no sour cream, no Cheese? No romaine lettuce, what am I even ordering...