The place was dirty, tables and floors were covered with napkins and food.. They were so behind in what they had that they made no efforts to make more.. Where was management? Why are these places tolerated by people.. look around this is food.. read more

This was the most pathetic experience I've ever had with a chipotle. Whoever made the bowl I ordered on Uber Eats should be fired. Not only was I given half the serving of protein that one would normally get at a chipotle in BOTH of my bowls, but they left out the guac, fajitas, cheese, and put like a tablespoon of sour cream on my bowls. Seriously pathetic. Do better, it's not that hard to put things in a bowl. read more

When is corporate Chris contacting me back? Your Pepper Chat is useless! We are getting no responses. How many complaints does this store need to receive before a Manager replies to dissatisfied customers? read more

If I could leave 0 stars I would I came in with three other people to enjoy a meal and overall the ambiance of the man helping us (with a mustache and a Pokémon tattooed on his arm)was not great but people have a bad day and it's understandable and it's forgivable unfortunately we sit down to eat and three out of the four plates are incredibly salty and we narrow it down to the corn salsa and the pico my burrito being the worst and absolutely un edible so we went up to ask if it could be remade and we did so in a very polite manner where this man proceeded to look at my friend and ask her "and what did you want me to do about that" and once we explained what we wanted he stared at my friend until she threw out the burrito making it seem like we were trying to get two for the price of one on top of that he was clearly mad while asking me what I wanted and slamming the spoon back into each tin as he served it to me and this is overall so absolutely frustrating considering me and my friends are severs and work in the same type of industry so we get it more than you would think which makes it that much more frustrating because as a server I would never. read more

Got a 6" long hair once. Inedibly undercooked rice 3 other times. Don't know why I kept coming back honestly.

I haven't had this stuff in prob almost ten years.. being unable to pin down what I really want to eat and normally I skip chains... I was in the mood for quac and queso. Friend picked it up for me after I ordered and paid online. Had the sofrito plant based quesadilla and damn- great score tonight! Of course had to get a side of dip and now I'm happily in bed, binging law and order and stuffing my face. Great turn oyt read more

For this place DO NOT COME HERE FOR ANYTHING. I Just got rip off for my money. The order was not appetizing at all and they over charge me as well. The manager was in training, but that was no excuse what they did. I ordered 5 Tacos, and got 3 tacos and a kid meal. Then they over charge me for the order. " LIKE SAID DO NOT COME HERE FOR ANYTHING". They will never see me again. read more

What a dump. I love their guacamole, which is why I gave them one star. I waited at least 3 minutes at the cash register; there were 7 people behind the counter, all studiously ignoring me. I finally asked if anyone was manning it and the guy just shrugged, it wasn't until I picked up my food and started to walk away with it that someone meandered over the take my money. And of course, no "thank you" afterwards. It's been a long time since I received such surly service. read more

This Chipotle messes up so many orders through the "chipotlane" that I frankly and not facetiously wonder whether they do it on purpose. Double meat NEVER happens, and ingredients are ALWAYS missing. We ordered a children's quesadilla and got a very plain bowl with just chicken, beans, rice, and corn. The Chipotlane was supposed to be a money maker for them, but it's NOT GOOD, definitely not at this Chipotle. read more

Chipotle Mexican Grill - A bowl with guac missing double meat, and a bowl that was supposed to be a quesadilla. - Fast Food Near Me - Mohegan Lake, New York

This is by far THE worst chipotle I've ever had. They are constantly messing up your orders unless you go in and order with the employees inside the restaurant. Otherwise you will get an incorrect order. My boyfriend and I ordered a salad and a burrito bowl and one taco. All the orders were completely incorrect. The taco only had meat inside of it when it was suppose to have condiments. My salad had about 10 leaves of salad and a whole mess load of cheese. Only chicken when I got steak and chicken. No dressing either. My boyfriends order had no lettuce in it and had tomatoes in it and the incorrect salsa. I also paid for a Coca Cola and it did not come with the order. read more

See all

Both my wife and ordered food from this location at 6pm on a Saturday night while the rest of the family had something else. By early Sunday she and I were both completely incapacitated, running high fevers with *violent* double blowouts. My wife even blacked out at one point in the evening. I don't make this accusation frivolously, but it's obviously more than logical to infer that the food was to blame. Seeing the copious poor reviews and complaints about freshness and cleanliness, it's likely a certainty. I've always loved Chipotle, but 100% won't be subjecting myself or my family to this nightmare again. Ownership and Management need to pay attention. We're incredibly lucky our two young kids didn't partake. read more

I ordered two entrees and a bag of chips on the mobile app. One entree had double protein so it cost in excess of 20$ on its own. I pulled up to the drive through and some sad stoned dirty looking 20 something guy handed me my bag and we were on our way. Half way home I realized - no chips. The chipotle app only has an AI customer service assistant who kept disconnecting after telling me to "see an associate to obtain your missing item". Ok fine - no chips. I get home excited and hungry and I go to eat my entree and it's completely wrong. The protein is wrong. It's DEFINITELY not a double portion, and the whole burrito is rice (which wasn't ordered at all). Now I'm pissed off but I'm finally able to get through to chipotle and receive a free entree and chip coupon code. Amazing! I think I'll order a new entree and just wait for it to arrive? Nope. 10$ minimum even though I already spent the money just for them to screw it all up. Anyway, I'm still hungry. read more

They stink!! How many times will I go and be told we have no chicken or steak or chips!! This location is now so poorly managed it should be shut down! read more

Food was ok, restaurant was filthy. Garbage overflowing, every table dirty, completely unacceptable. Makes you wonder what goes on with food prep that you can't see. We won't be back. read more

Pros: Ordered via app, and pickup window. Convenient but any more than 4 cars waiting and its a mess. You are stuck in main strip mall driveway. Cons: Portion size is pathetic. Paid for 2x meat on 3 of our 4 orders, received barely 1x portion. Price! $18+ bucks for a 2x steak bowl with guac... based on what I received it wasn't worth $10 bucks. Look at attached photo, and that is as opened, not eaten. So 4 orders over $70 bucks total, total crime. read more

Chipotle Mexican Grill - 2x Steak Bowl - Yeah right! - Fast Food Near Me - Mohegan Lake, New York

I've come here plenty of times and after today, I will not visit this location. When you tell food service workers at other chipotles and any other food establishment that you have an allergy, they at least will change their gloves. Not here. They will touch other food items that you just told them you're allergic too and the employees here either literally don't care if you have an allergy or don't know the protocol at all. Usually at other locations, I can ask for the condiments in the back and gloves change and one employee will take care of my food so it isn't handled by multiple people. Really sucks that this is my closest chipotle. Plus, plenty of times I've gotten food here and they tend to skimp out on their portions anyways. read more

Went to this brand new location only to be left disappointed. My wife ordered a burrito for herself and a quesadilla for me, only to be told upon reaching the register that we could not have the quesadilla after it was already made. The cashier informed us there was no option to ring up/charge for a quesadilla and that we would have to download the chipotle app and order it through the app. We wanted a quick in and out experience, and refused to download the app and the employee promptly threw a perfectly good quesadilla in the garbage. Not only is this a waste of food, it was highly unprofessional customer service. The cashier after throwing out the quesadilla proceeded to tell my wife you can order a kids quesadilla (just tortilla and cheese). I can't order a quesadilla but can order tacos or a kids meal? The patron directly behind my wife ran into the same exact situation ordering a quesadilla, having it made and then only to be told she couldn't have it and having it tossed out. For a brand new state of the art chipotle, this left a bad taste in my mouth, and I consider this my final straw with chipotle. I left hungry, angry and fed up with the declining service Chipotle continues to offer read more

I am immensely disappointed with the food we received we ordered the food was lacking flavor and above all the rice was horribly undercooked. The rice was actually crunchy and threw off the entire meal if I could go back in time I would've chosen to take my time and money elsewhere. Truly disappointing. read more

Unfortunately, this is by far the worst chipotle I've ever been to. I would've given it 0 stars, but 1 is the lowest available rating. *They're always running out of all types of food items. *The chips are ALWAYS stale. *The employees are extremely slow and don't really seem to care to be there. *They never clean the trash outside or off of the indoor seating areas. *The work area behind the counter is always filthy with food all over the counter and on the floor. *The wait times are ridiculous, even if you mobile order. No matter how long you wait to show up and go through the drive-thru, your order never seems to be ready. It seems like they start to make it as you get there. What's the point of ordering ahead?! Chipotle definitely needs to do something about this place immediately, if they'd like to stay in business. Just look at all the negative reviews! read more

Unbelievable every time. Insane wait on line just to get half food. 12 dollars for something that looks half eaten read more

Chipotle Mexican Grill - Legit looks half eaten. 12 bucks for this nonsense - Fast Food Near Me - Mohegan Lake, New York

See all

I love Chipotle but there was no fajita veggies available. There was also no ice available in the drink area. The wait was longer than usual. read more

This chipotle is horrible I purchased a burrito bowl for lunch and I could not wait to eat it little did I know two hours later my stomach went crazy and it was hurting bad later I found out that I GOT FOOD POISONING I am never eating from this place again. read more

Been here a good amount of times, I've been disappointed a lot.. it's ran by very young staff and also has short staffing so the food is always old or you have to wait for specific things. I love chipotle but not I just feel like I'm paying for a service that isn't worth it. read more

I have to say, for a new place, it is filthy! Food on the floor, tables full of food, and even the chairs. I had to clean the table, chairs, and if I had a mop and broom I probably would have been cleaning the floor too. Very disappointing to say the least. I will look for a different location next time. read more

Sometimes it's better not to see what's going on inside? This place is trash at night. I didn't bring phone inside. This was the worse prep area I've ever witnessed. It was obvious that clean as you go does not exist here, nor does replacing items so simple like lettuce and cheese. I understand end of shift low on meats but this is a corporate kitchen where everything is already made to prevent such. The visit The young man that was pushed into making our order somehow dropped 1/3 tacos but replaced with another(different meat as they ran out)and made a huge mess out of the entire order by doing so . Plus:He gave us a large bag of chips and a large guacamole for our trouble. Whoever the DB was that pushed him to make the order actually told him he had to use his dinner credit for that. What to know and expect in the future: 1:Nothing is prepared fresh to order. All meats are on a steam table that is not kept clean or up to stock 2: All meats are over seasoned. If you want to try the new brisket don't bother you can't taste the meat. If you want mild chicken it doesn't exist it's over seasoned and a bit spicy ( not overkill) 3: aside from the bowls expect a mess. I could not eat my meal. Had 1/3 tacos and it was a mushy disaster 4: expect to be rushed if you go inside . 5:Don't expect an accurate explanation of ingredients . I asked if the Salsa verde was made with Tomatillo and was told "that's our medium green salsa" Not sorry . There is 2 authentic Mexican restaurants in nearby peekskill. read more

Chipotle Mexican Grill - A sloppy mess tightly wrapped and dripping all over the bag oh Tacos. - Fast Food Near Me - Mohegan Lake, New York

Went to get an afternoon lunch, the garbage in front of the restaurant is absolutely horrendous. Garbage all over the front of the restaurant. Everything inside is out of order, including the beverages. There was food all over the inside of the establishment. I normally don't like to leave bad reviews but this was disappointing. read more

Chipotle Mexican Grill - Fast Food Near Me - Mohegan Lake, New York

See all

Great store. Friendly staff. Yasmin on the register was great. Knowledgeable. Friendly. Will return.

This is the worst Chipotle there is. We were so looking forward to having this restaurant in our area only to realize a big disappointment. The dining area is dirty and there are never any napkins or clean utensils. The kitchen is sloppy and the folks who work there couldn't care less. I gave it 3 tries in hopes that it would improve. I won't be back a fourth time. I hope the Corporate office reads these reviews. read more

Wayyyyy too slow with any type of order. Drive through? Get ready to waste a quarter tank from waiting on line. Online order? Get ready to wait and do some shopping across the street, come back and still wait for your order. Making the line? Get ready to wait in line forever, outside the door long line, to just find out they ran out of chicken and now you're waiting even more. They need to build another chipotle near by. Asap. They make the business look bad. For all of this waiting I'll rather go to a restaurant or just go and get something quick and settle for McDonald's. Fix it. read more

Just look at the kitchen and the dining area and you'll see that the people who works here don't care and so as the management. Horrible and dirty. The trash bins, ALL OF THEM, is full and overflowing. And again, just look at the kitchen and observe and you'll lose your appetite. read more

I ordered two chicken al pastor burrito bowls last night and was so disappointed! These was hardly an chick in either bowls! In one there was about six pieces of the chicken and in the other there was eight very tiny pieces and some were just gristle! For $41 it was a waste of $$$! . read more

Customer service is horrible. Hand written sign on door stating online orders only, attempt to order online while in parking lot and order wouldnt process stating location closed. Drive thru window open and associate had no clue and unhelpful stated to go to other location. Did I mention location in Mohegan Lake was staffed and not one associate bothered to help. I gave one star because not an option to give a ZERO. Managers need to do better so disappointed. read more

Terrible experience at this location!! I will NEVER go back to this chipotle! My pregnant fiancée ordered a rice bowl for delivery and they gave her a bowl of cheese mixed with sour cream. I went to the location to get a refund and they were extremely rude and unprofessional. They told me to call the customer service number because they couldn't help me... After expressing my dissatisfaction and demanding to speak with the manager, Jennifer Heady, very rudely told me to leave the premises and threatened to contact the police department. Words cannot describe how POORLY I was treated at this establishment. There is NO excuse for this level of service and Chipotle should be embarrassed to call this location a representation of their franchise. If I could give negative stars I would! read more

Chipotle Mexican Grill - Fast Food Near Me - Mohegan Lake, New York

Just went there with my wife for lunch. The order was incomplete at the window. The queso container had queso dripping down the sides of it in the bag. The chips were clearly stale. Overall, this was a very disappointing visit. Sadly, this has been my experience at this Chipotle over my last few visits. I think we'll take it off the list for a while. read more

This is my 3rd and last time ordering from this location. Obviously management is just winging it. Every time I have ordered here they are out of chips, EVERY TIME! Additionally they are an insult to Mexican Cuisine. Mexican food is not natively saturated in so much heated spices that you cannot even taste the food you are eating. Horrible experiences and will never return again! If I could give less than one star I would! read more

Wonderful restaurant! There was an issue with our order that was delivered, and the very kind manager offered us the same meal at no charge next time we went there. After about a month I thought she'd forget. She didn't! She was totally gracious! The other employees were super nice. Place was super clean and I felt right at home! I will go back again and again! Keep up the great work! Thank you! Lisa read more

Ordered online. The food was awful. It was cold even though we picked up on time. Had to microwave it. Our burrito barely had meat in it. The queso tasted burnt. This is an awful place read more

No wonder why this Chipotle has 1.5 stars. I thought I'd give it a chance because why not but oh my god. For one, I over heard an employee calling one of his coworkers a bitch. Second, things were off (chips were wet and stale, quesadilla cheese wasn't even melted, ingredients mixed when they were supposed to be). And things tasted old. I had a take an anti nausea pill and stop eating because things were so disgusting. Never again. read more

This is easily the worst Chipotle I have been too. Im from CT and this is doesnt even look like a Chipotle. Came in at 8PM and they have absolutely no chairs for people to sit besides the stools that are planted in the cement. They then have a boombox blasting terrible music of jm guessing the grill cooks. By the way the whole kitchen is filthy. Theres a puddle under the fridge and food all over the floor. There was a thrown lettuce container as well on the floor. I mean this is just disgusting. No one's motivated to be here and is definitely not being run how the majority of Chipotles are run. Just a disappointment. Huge disappointment read more

I never like giving 1 star, but this is a must. I'm a customer and my family and I pay good money to eat here and definitely deserve what we pay for to be worth it. I need to tell you this!!! When you order on line and pick it up at the driver- thru you get the big shaft. They definitely screw you on the amount of food they give you and it's not worth the money. I would never order on line again. So I did a experiment. I order on line and a family member went in and order the same exact order, and the person who order inside got what they paid for. And my order once again was not worth the money. Stop screwing your online customer its not right!!!! read more