Arrived around dinner rush hour. Parking lot was full and cars were insanely maneuvering. In these conditions, I lucked out and opted to street park on Old California Way. Parking off the lot was worth the walk than risking dings on my truck. It's that tight spaced. Chipotle was equivalent to its lot. Lines were long and people attempting to bypass the line for beers. I'm not a regular at Chipotle, but can see there are a following. I've ordered a chicken burrito with a drink. Man I was stuffed! I appreciated that the dining tables were clean. Their utensils and condiments station was in order as well as their soda fountain? Excellent service! Not bad at all. I recommend visiting off peak hours. On a Tuesday versus a Friday evening, Tuesday was much better traffic wise. read more

I come here often for lunch when I want something healthy and quick. I came in one day during lunch and the staff look like they were all mad at each other and having the worst time. Small conversations, eye roll when a team member (the only one that seem to know how to work) asked another team member to help someone at the register, and staff walking slow and taking their time to help me and the other customers waiting. No one acknowledged me or other people coming in and when it was my turn to order the guy that helped me out, didn't say hi just said "what can I get you" in a very slow tone voice making it obvious he was miserable and didn't want to help. Working in customer service, you are taught and told to hide your emotions when helping others or when there's customers around. I told him my order and he dropped some pieces of chicken on the counter and picked them up and PUT THEM BACK IN MY BOWL! The counter was dirtyyy! There were food pieces everywhere! I was clearly disgusted. read more

The service quality was poor. The service quality was poor and the portion sizes are smaller than you can describe only go here when the manager is working in the early day because that's the only time the food is good. read more

I liked the person serving me. He had good intentions and made the meal enjoyable. Good for a road trip.

I ordered my catering online for my wedding and it was THE BEST idea ever. Everything is included- from food, utensils, chips, bowls, chafing dishes and even the burners! I'm told the staff were super great- had it all ready for my pick up person on time. Everyone raved about our food! The only thing I wish I knew was: I ordered 2 months in advance and used debit card. I was ready to pay right then- but no charge came out. A week before my wedding it charged to my account out of the blue (I had already set aside the cash in an envelope to pay upon pickup) and I got a new confirmation email. Eeks! Glad I had the money in there! I wish there was a way to pay right away OR be able to charge deposit to pay in cash. read more

We usually have good burritos from Chipotle. Last night we had the worst burritos ever. Not sure what the problem was. New person or someone who just did not care. Yuck. read more

I usually try to avoid reviewing chain restaurants but if the customer service is outstanding, I just want to be able to recognize the person/staff. I, unfortunately, was not able to get the name of the wonderful gentleman who is always so welcoming & always has a smile on his face. I think he was/is the manager. I haven't been to this location in awhile but he was lovely. read more

So I ordered my lunch on line because I only had a 1/2 between patients and when I got back to the office, this is what my avocado looked like. So disappointed with this service!!!! Really chipotle??? This has to have been sitting for quite some time. So pissed!! read more

Chipotle Mexican Grill - Mexican Near Me - Napa, California

very bad management. employees are treated unfair by Alissa one of the managers. she shows no manners to costumers. people have complained multiple times and they do absolutely nothing about it. read more

I can not believe I am even writing this review but HOW were they able to serve half cooked rice. I cook for a living and I KNOW they have timers on the rice cookers. WHY is the rice half cooked and hard? ‍ It's jabbing into my gum. Seriously? HOW? read more

In need of new management! How much are your employees getting paid to do the very simple task of listening to customers about how they want their food? Chipotle has always been consistently good but this was not only horrible customer service as I had to repeat myself or the kids didn't hear what I said and were just doing as they pleased but the hot portions of the food were actually cold. By the time my bowl was made due to the lack of listening, I no longer wanted it. The cashier also asked if I needed a bag. Really? Since when does Chipotle ask this? Of course I want a bag. It's hot food and there is more than one item. I wanted to walk out and not pay and then my next instinct was to just throw the bag in the trash on the way out. It was also the worst assembled bowl I've ever seen like the guy intentionally tried to keep the ingredients separate. Unlike any Chipotle I've been to. At least Napa has another location...but it will be a while before I go back. read more

Usually I don't mind going to chipotle as I think their food is very good. However, tonight when I decided to go to chipotle an extremely rude young woman of the staff served someone right in front of me and then proceeded to tell me that they were closed. It was only 925 and their sign said they were open till 10. I just got off work and had nothing else to eat but she told me she couldn't serve me because they were understaffed. This being right after she asked me if I made a mobile order. So if I made a mobile order I could've ordered the food, but not if I just walked into the store? She then gave me attitude and shut the door on me. read more

This chipotle will let you order a quesadilla when the other chipotle in Napa will tell you it's online only. But they are really weird about it, they make you get 3 sides that just go to waste, and a way smaller quesadilla. You used to just be able to get a quesadilla of normal tortilla size & no forcing you to add sides! read more

Went for my lunch break 3/28/22. Food tasted a little bit odd but I was hungry and there was no stopping me. Biggest mistake of the past few weeks. I'm on day 2 of having some of the worst food poisoning I've endured in years. If you're that dedicated to chipotle give it a few weeks so you don't go through the same pain. read more

Our family loves chipotle and we are faithful customers. However, the last two times that we have placed to-go orders at this location only, they have been over twenty minutes late! We walk up on time, indicate that we are there to pick up our food, and twenty minutes later they hand us our items. After standing there for fifteen minutes, I said, "The takeout time on this order was set for pickup fifteen minutes ago," and I showed her my phone with the pickup order time. The cashier rolled her eyes at me and indicated that she had people in line. Although the food here is always good, we avoid this location unless we have time to go through the line (and the energy to deal with their less-than-helpful employees). read more

This place sucks!! Consistently has the most MISERABLE people working there. Service is absolutely atrocious!! The same woman works the bar putting together your order every time I'm there. She asks questions on how you want your food and doesn't listen to the answer. Usually have to repeat myself multiple times or have her remake the food when she puts the wrong items on it. She's also super stingy with her portions and I always have to ask for more. She always seems annoyed.... Honestly I probably would be too since she's usually the only one working while everyone else stands around and doesn't even try to look busy or like they're doing something productive. Not sure if it's just poor management or just a complete lack of leadership and structure but I won't be going back! I just get frustrated every time I go there. It's not worth it! This place is right by my house and I think I'll start going to the one on Soscol going forward. At least they're nice, they listen and seem happy to be there! read more

BUYER BEWARE, they do not prioritize their mobile and online orders. I placed an order at 5:30pm and was told it would be ready to pick up by 5:45pm. I am standing in the store at 6pm and my order has still not been completed. I showed up a couple minutes after the stated pick up time, and they hadn't even started to make my order. I won't ever order from Chipotle again. This was extremely disappointing, but I'm grateful I wasn't working today and I wasn't on a lunch break otherwise I wouldn't have gotten my food OR my money back. Do better, Chipotle. read more

I picked up an order to go on Friday, 2/18/22. The chicken was overcooked and the quesadilla was folded similar to a burrito and cut in half, instead of folded in half and cut in wedges. In the past, Chipolte has been better. I won't be returning any time soon. read more

To give a place one star for having an invitation only, soft opening is lame; The reason for a soft opening is to give the staff and management a chance to work out some of the bugs in service and preparation. This way, when the first paying customer comes through the door, they are up to speed and provide a great service and avoid getting negative reviews during their "test days". Somehow, someone managed to critique them for trying to give the best service to their customers; All without even eating there. So here's a real review; It's just like any other Chipotle you've been too. They are up to speed and have only been open for less than a week. The food was fresh and fast. The line was only as long as it usually is at other locations during lunch hour. I'm happy to have a local Chipotle and I hope people won't be influenced by its first review. read more

Just had a 2 hour massage and my stomach was rumbling the entire time! So I set out for a burrito but since I was feeling healthy (due to the spa) I decided to skip my favorite Napa taco trucks and Mexican burrito restaurants to go to this place. Big mistake. Long long lines. Dirty counters and employees could have used more training before being set loose. They tried to discouraged me to get the "fajita" burrito first with an "it will take 2-3 minutes" warning. Later when paying I received another warning that "it'll will take 4-5 minutes, are you sure?" When I said no problem I'll wait, they finally put the onions and green peppers on the grill. Despite the fact that I was in crutches, no one offered to bring my burrito to my table. While waiting for my burrito, I observed employees dropping black beans into pink beans, beef onto carnitas, etc. No one bothered to wipe the counter. It was pretty disgusting. No ice in the machine and it took a couple of times telling employees until it was remedied. I am a regular at a couple of other Chipotle in Marin and Sacramento. I've always loved how clean and fresh their restaurants are-sadly not this one. This ship needs a good captain! read more

Please be kind to the newbies who haven't eaten here. I have been here in Napa, a lot, and hate that some of the customers are so rude. Remember, we were all new at some point, confused, whats a bowl?, whats a side?, didn't know what the meats were. Have patience. I got the stink eye because I walked a couple through each step and we were "holding up the line"! Really??!! So while the place is AMAZING, and since day 1 I have agreed with Tony, to the douche who left 1 star for invite only, come on... Review the food, service and place in general. You didn't even get to eat here and were already giving it a bad review!! read more

Where do I begin!!! My tacos got all wet n gross because for one they didn't strain the beans or sofritas well. It also took 5 minutes to make them which didn't help. Then when I ask for cheese they said they ran out and wouldn't have any for 25 minutes. So they gave the lady in front of me chips and guacamole at no charge to make up for the lack of cheese. What do I get? Full price for chips and guac. They are lame. Then I get them home and they forgot my side of corn and pico de gallo. Wow. read more

I love Chipotle, but the Napa one falls short in several areas. I've eaten there four times now and each time, I've noticed the same problems: 1) dirty tables and floors; yes, people remove their trays, but someone should come and clean off the tables with a clean cloth and sweep the floor of debris. That's just basic health 101. 2) very skimpy portions. At other Chipotles I've been to, the bowls are overflowing, and the burritos are near bursting. Each time I've eaten here their burritos are flabby and almost like Taco Bell. For the price, I want my two-meal burrito! 3) Uncomfortable chairs. My mother is elderly and couldn't sit comfortably on the little cushy round ones or on the weirdly slanted chairs. Service was fast and the workers were friendly, but I won't return when I can go across the street to Villa for huge burritos and a clean eating environment for the same price. read more

Man...Don't let those girls take your order! I don't know if we had the same girl twice, or if it was a different girl on both occassions - but they made skimpy servings! I was dog sitting last week and stopped by Chipotle Saturday evening to pick up some food before heading over to the house I was staying at. I ordered a salad. The girl literally put half, HALF a serving of lettuce as my salad base. Are you serious?! IT IS FREAKING LETTUCE, WOMAN! Went again the following Sunday...my BF got served by some guy - huuuuuuuuge portion (like, crazyhuge). A girl served mine. Definitely NOT as bad as the previous weekend, but what is up with skimping on lettuce and veggies?! Anyway - the food is fresh (as it always is at Chipotle), the staff people are really nice here, and they are spot on with their seasoning. I love Chipotle as a "to go" or "fast food" option because I don't feel like I am killing my insides. My only rant about this place is their portion sizes. read more

So excited Chipotle added the new "sofritas" item (tofu in chipotle and poblano peppers)! It's AWESOME! I'm re-sold on Chipotle again! I was getting annoyed with having to pick through my Barbacoa to avoid the huge chunks of fat and now I have a viable choice where I can eat the entire bowl without worrying. Love it! I'm back to choosing Chipotle over most other fast-casual restaurants again. read more

Don't come here towards closing time. You'll get the scraps and mostly likely any of the meat, beans and rice that's been sitting in the bottom the container for quite some time. My first bite into my burrito... it fell apart!! Ugh, worst nightmare. Usually this never happens but the lady who helped me was very disgruntled from a previous customer. Shake it off sister! I've always enjoyed Chipotle & their food is rather tasty! Organic, full of flavor, quick & easy. It's to the point & just enough options to make a delectable burrito, salad bowl or taco's. However, that night my burrito was a disappointment. I suggest visiting Chipotle during the day when they're on their A-game. read more

Only been to Chipotle at a few other locations maybe five times and I've never been really impressed, but never really disappointed either. This time I loved the chicken burrito. Maybe I had to be "broken in" or something. This place had a different decor than the others. The negative thing was that the floor was pretty filthy with food stuff all over the place. read more

Chipotle Mexican Grill - Mexican Near Me - Napa, California

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Am I really reviewing a Chipotle? I am not one to usually review a chain of restaurants, but this Chipotle is different. In a town filled with fast food, this is probably going to be the fastest/best/cheapest option for your money. Likes: One thing I like about this Chipotle is that they are generous with their portions. They do not hold back on their steak or chicken when I order half/half and they just seem to put the perfect amount of everything in my bowl. The staff is very friendly and are good at recognizing a face. They gave me a free drink just because I had to wait a few extra minutes while they made me fresh fajitas (which I will never complain about waiting for the freshest fajitas). This location does not play their music obnoxiously loud either. It is there and it is enjoyable but I have been to other Chipotle locations from here to SoCal and sometimes it sounds like you walked into a loud bar. One Chipotle I visited even had a SUBWOOFER bolted onto the wall for who knows what reason. I like the decor here and the large 'Y' seating arrangement in the center has comfortable seats and is a good spot for lots of people to sit without feeling like you are too close to your fellow neighbor. Dislikes: They seem to run out of their fajitas and guacamole frequently. If they could have that on lock then it would be perfect Summary: - Great team - Fresh food - Generous portion sizes - Pleasant dining area Recommended! I come here at least twice a week now. read more

Likes: Food is always fresh and delicious. Staff is very friendly and willing to help. Kudos to "Brittany" who helped me with a large order on 12/23/14. Great for large groups and meetings. I would highly recommend them! Dislikes: Only one - the web site on line order form. You can only order for current day, you can't place an order for future pick up. I was told their system clears every night so orders can't be held. Every other on line order that I have placed at other restaurants lets you do it in advance. Would be nice if that changed. read more

staff was all screaming and yelling and cussing at each other and one staff member said my sisters rice was uncooked and was trying to serve it to her,until she said something. and the meat was uncooked read more

Where is the store manager of this Chipotle? My daughter's crave for chips (only 3 years old) led us to the nearest CHIPotle - Napa. Bad mistake! Employees were super nice, but so disorganized. New store staff-in-training?!?!? Slow moving line and cleanliness at the assembly line led me to write this yelp review. It literally took me almost 15 minutes of waiting in line before I literally placed my order. There should be a runner focused on restocking/refilling the ingredients. Unbelievable - so terrible...order takers were also walking to the back to restock the tray ingredients which lead to the slow moving line. Rice, Vegs, Meats were falling into other compartments. Assembly counter was a just a mess. This place has to get their staff and stuff together. read more

We get the chicken burrito bowls. Food is fast, and fresh. It's a great option when you're hungry NOW but don't want to cave in and have a burger (since you had Habit burger yesterday. Yum) Parking can be tight. Good luck with that. Downright horrible at times when you have a long bed truck. *cough!*DH*cough!* And it's worth the salt and calorie intake once in a while for those delicious tortilla chips of theirs. Heaven. Salty heaven. read more

I love this Chipotle. They are clean and quick. The food is amazing quality, but honestly, and I feel bad saying this, but this chain is pretty pricey. It's almost like they think they're a sit in restaurant. It's certainly a step above fast food, but their prices are a little much. (The extra cost for their guac is worth it though) read more

I've been hearing good things about Chipotle, but haven't had the opportunity to go out and order something from them until now. As far as their burritos go, I expected so much better from them. I ordered a barbacoa with brown rice, cheese, and sour cream, with medium salsa. The meat was relatively cold (maybe because they let it sit), and their rice is rather bland. It seemed the only type of flavor I experienced not coming from the sour cream was strictly the spiciness of the both the salsa and meat. It felt odd sinking my teeth into this. As far as price goes, the portions don't seem to match the cost. The burrito itself was not as big as other restaurants; paying seven dollars for portions that should have costed six or less, and needing to add two dollars for guac was a major inconvenience that I wouldn't tolerate.I'm not going to pay 9 dollars just to have a flavorful burrito. I would only recommend Chipotle if there is not another burrito place within reasonable distance. It's disappointing. read more

So.... went in for some late night food. They had one of their grills in the middle of the restaurant? Idk if they always did that but I don't remember that and it looked broken. Then there was 4 of us who ordered. The lady ahead of us ordered a rice bowl and said to the girl that the bowl looked very little. It did! The girl didn't even put half of the bowl with rice! And then the girl just smiled and moved on. So finally we order and she did the same to us. Very skimpy but not only that we each had to repeat what we were saying at least 3 x's each!!! Ridiculous! And she was rude on top of that clearly wanting to get out of there. The other location has much better staff and better portions. Don't wast your time here! read more

Extremely lazy staff. Vocalizing their disgust on staying open and having to make more burritos even though there were still people dining and two of us in line. I stood there while I kept hearing them argue about who was going to make my order. Extremely disappointing to hear. Burrito was pretty much half-rolled as half of it was sticking out of the foil and dripping through my brown paper bag. Food was also cold. Probably because half of it wasn't even covered in foil. I used to work at a Chipotle in 2010 and was proud of it. These staff members obviously don't care. read more

I've only been to one other Chipotle which is in Novato. That one was much better. It's not that the service was bad or the wait, it's that the food was soooo salty! I'm not happy they charge extra for chips and salsa, but since they do I was totally upset that the chips were so salty they burned my lips! I couldn't even eat them. Also, the carnitas was the worst carnitas I've ever had. I really want to like Chipotle, because it's convenient at times, but wow, I think I may have had a salt over dose. One positive note is that the place was clean! read more

It's Chipotle, enough said. You either like their food or you don't, it's not really any different than any other Chipotle that I've been to, but it's in town, so that's a plus. The rice and everything together seems to be on the salty side, and their chips has a hint of lime to it, which after eating so much of it, becomes limey, it's an issue. Also, getting chips is going to add to your cost, so think before you go for it. read more

I liked this place. The food was fresh and delish, the guys making my bowl were fast and really piled the toppings on. The gal at the register, however, was a bit standoffish and just not friendly. And sadly it is that last impression that I remember the most. Downsides were - horrible cashier, prices were really HIGH, and the communal seating was weird. I was there with a large group and it was hard to gather together without our backs bumping up against each other. Now, granted - this could have been because the party of 2 which took up the main part of the space sort of e'ff'd it up for us. Still - it was strange seating. I will probably return - and hope the cashier gal isn't around. read more

I've never gone inside Chipotle until now. My sister was a HUGE fan of this place and I never had any desire to go. I'm glad I went with my friend who has had Chipotle and likes it a lot. I didn't realize there were options other than burritos (I always see burritos catered from Chipotle). I could get salad bowl or rice bowl, too. So I got the salad. I put chicken, this tofu mixture that I would've totally not know about until my friend went ahead of me to order and ordered this mixture with some funky name I don't remember, beans, and guacamole. I do like it alot. :) The guac was really good. The flavors of the meat and beans and pico were all savory. I can see why people love this place and are addicted to it. But I am sad to say I am not a huge fan. Plenty of parking. We sat outdoors and it was such a gorgeous day that day that we just sat out there for a while even after we finished our meal. The staff was friendly and helpful. read more