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    Chipotle Mexican Grill

    2.1 (56 reviews)
    InexpensiveMexican, Fast Food
    Closed 10:45 am - 10:00 pm
    Updated 3 months ago

    Order Chipotle Mexican Grill Takeout or Delivery

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    9 years ago

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    6 years ago

    Always clean, fast, fresh and healthy Mexican option for lunch. I have gone a few times for lunch and the service is excellent.

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    Review Highlights - Chipotle Mexican Grill

    This location in East Naples is superb.

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    Italian Deli and Market

    Italian Deli and Market

    4.0
    (397 reviews)
    8.0 mi
    $$

    I absolutely love this place. During my short time in Marco Island, I hit this restaurant twice…read more The turkey sandwich is to die for. In fact, I craved it so much that I had to go back a second time to get it. The staff was friendly. The restaurant was clean. A great place for lunch, a pizza, or even to take home some delicious Italian food

    I've been a regular at The Italian Deli for years. The quality has fluctuated, but I've always…read moregiven them the benefit of the doubt and kept coming back. After my experience on Thursday, February 12th, that's over. At 6:05 PM, I placed a small online order (mozzarella sticks, a calzone, and a sandwich) through their website, as I always do. Estimated pickup: 29 to 34 minutes. I arrived at 6:41 with my wife and kids in the car. Food wasn't ready, but "five more minutes." Fine. Five turned into twenty. Twenty turned into forty. During that time, I watched the staff take phone orders and quote every customer "20 to 25 minutes," no matter the order size. When I asked what the holdup was, the staff, who were genuinely doing their best, explained that new kitchen staff were struggling. My son was starving, so I left to grab him food elsewhere and came back about 30 minutes later, confident my order would be waiting. It wasn't. At 7:35 PM, ninety minutes after placing a three-item order, nothing was ready. I asked the staff why they were still quoting 20-minute turnarounds when the reality was 90+ minutes. I suggested they pause online ordering to let the kitchen recover. They told me the owner, Jared Grifoni, has instructed them to keep online orders on and to continue telling customers 20 minutes, despite knowing the kitchen is nowhere close to meeting that timeline. That's not a bad night. That's a policy decision to mislead customers for the sake of revenue. I requested a refund. As it was being processed, two of my three items finally came out. When the staff asked the kitchen about the last item, the answer was: "I have no idea when we'll get to that." I left at 7:46 PM, one hour and forty-one minutes after ordering. To be clear: the staff on the floor that night are not to blame. They were put in a no-win situation and handled it as well as anyone could. The issue is ownership making a conscious choice to overload the kitchen, deceive customers about wait times, and let the staff absorb the fallout. When I arrived, the restaurant was nearly full. When I left, it was almost empty. I won't be adding myself to either count again.

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    Caprese with Prosciutto sandwich
    Caprese with Prosciutto sandwich
    Italian Deli and Market

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    Chipotle Mexican Grill - mexican - Updated June 2026

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