It's a Friday night there's a line out the door. And the workers are having 10 minute conversations. I work at a restaurant and I would have been let go have that been me. I guess it's just a lack of care. Your employees could be better, there's no communication between staff. Not sure who runs the show Friday night, but they could do better with their employees and their customers sitting in a 20 minute line. read more

I've come to this multiple times but I think it's a hit or miss. Sometimes, their service is wonderful with fresh ingredients but sometimes there's rude staff and not so great portion sizes and veggies. So it really depends on the day and luck read more

if you want a chickenless chicken burrito! this chipotle is your location!! when he folded the burrito it was literally a mini burrito because they were giving half scoops of everything and a quarter scoop of the chicken and steak. i frequent chipotles often. never had this problem!!! management, talk to your staff. they are cutting corners at the detriment of your store's reputation! read more

After 5 years away, I thought I'd try Chipotle again. Nothing has changed. The bowls still provide a small amount of food. Too many other restaurant choices to settle for this. read more

The staff at this location were super friendly and helpful in answering my questions! I came around 3pm last Saturday. The food was fresh, per usual, and I tried their adobo ranch which was great with chips (cashier recommendation). Honestly the few times I've visited this location, the music was a little too loud to comfortably have conversation with someone sitting at your table, but otherwise the ambiance is clean and pleasant :) read more

I've never been to such a clean and welcoming Chipotle. Cheery greeting as soon as I walked in, the lady who made my burrito was so kind and the team bringing out the to go orders reassured me that our order was made with love and care. I can tell all the counters were recently wiped down and the drink stations were filled and clean. I came home with the food and my kids confirmed that this was the best meal they've had from Chipotle EVER. That means so much because we have been so disappointed in the past with another location we used to frequent. Keep up the great work! We truly appreciated oir meal today. Note if management is reading: came in on 6/2 around 3pm. This entire team deserves so much praise. read more

Shame on you, chipotle, Mira Mesa in the village town center. Let me start by saying nobody likes a lecture. I go to chipotle the previous evening, picking up some chips and queso to go along with dinner. When I get home, I noticed that the queso was very grainy and the chips were chewy. so I brought it back the following afternoon and asked for the manager. The individual that came out was named Araceli. She comes out with a smile on her face, and I explained to her the situation. And her first question is you got it from this chipotle? I replied yes I did. I got several things from here for our dinner last night. She said OK well do you happen to have your receipt. Now this is not a handbag. This is chips and queso. Let's keep that in mind. I let her know that no I did not and she's still smiling and she looks at me, but I know what this look means it's with very much Suspicion. So she says hummm that's strange because we always have our associates hand the customer the receipt or put it in their bag. And I said they very well may have. I'm sure they probably did however, when you are going to chipotle not Nordstrom's to get chips and queso the receipt is not gonna be your priority right? I probably threw it in the trash with some of the other bags that we had as well. Then I get the OK well, we'll do it this time but in the future.... I don't wanna hear a lecture. This is horrible Customer Service, even though she Had a smile on her face, and her tone was nice. The words that were coming out of her mouth were not the words that I would consider Customer centric at all. Then she goes on to explain the reasoning why she said that was because sometimes people bring food from other chipotles. And I explain to her I appreciate your tone. I appreciate your smile. I do not appreciate the lecture. Then she gives me a sideways look. And says well, we're more than happy to replace it for you and then she goes into AGAIN (the lecture) Of how she will do it this time, but next time it needs to be accompanied with proof of purchase. And it really is laughable. I would like to know how many people say they buy food and they keep their receipt the next day? And I'm sure she could see the annoyance in my face. It may not have come out in my voice, but my face definitely said it. And she goes on you know when people are nervous they continue to talk and she let me know that she had an employee that was new from another store and was having problems making chips and had made a couple of bad batches and we're trying to work on that. So why are you questioning me when you KNOW your food quality is not at 100% at this point. It's not like I came in there and said hey I want my money back for this right now!! All I did was ask for a replacement With food in hand. If there was any type of Customer Service training going on, it would've been " I'm sorry that our food was not up to our standards. Let me go ahead and replace that for you and I apologize for the inconvenience". Yaaaaa That did not happen. It just grinds my gears when a business is smiles and giggles, taking your money, but then when there is an issue with Their product then they look at the customer like they did something wrong. Chipotle, you must do better with training your Management or assistant management in Customer Service. read more

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Service was unreal, they had no issue with me asking for more, asking for things on the side, they were accommodating and patient. They were also checking the temperature of the food making sure it was at a specific temperature to keep it safe which I had never seen before. They even were putting out fresh chicken and instead of giving me the scraps at the bottom gave me the fresh chicken, which has also never happened. I'd say I'd go back to this location. I still never order on the app because every chipotle under serves you or gets it wrong. But going in person was good! read more

Chipotle Mexican Grill - Mexican Near Me - San Diego, California

Thank you Jason, Rob, Zchy, Dazel, and Bella for such great service! My party and I were well taken care of :')

nice dawg pmo this place so ahh always give the tiniest amount ever like bro ts double protein code shi dis ppl doesnt even it right n missin like 67 stuff on it. read more

Chipotle Mexican Grill - nice dawg - Mexican Near Me - San Diego, California

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Dazel was the team member who served my husband and I tonight and I must say we were so happy to be helped my Dazel! She was friendly, cheerful and quick with serving us-her efficiency was appreciated. I was also happy that portions were actually the way the should be not skimpy like the last few times we visited. I also appreciated the friendly conversation as well. Dinner hit the spot and her great service will definitely bring us back! Glad there are team members that are so well rounded with great customer service from start to finish. I believe she was the shift manager also so glad she is being recognized for her hard work! read more

Grrr. I keep trying this chipotle and everytime I regret it. I love the chipotle near home as this one is nearest to my work. I have ordered online for pickup 2x and both times the order was totally wrong and not edible. Once we were all sick from it. Today my co worker ordered it in person and it wasn't much better. My "chicken" burrito had almost no chicken. I mean I was digging in the rice looking for it!! It was like a veggie and bean burrito, instead. So bummed but I guess I'll have to give up on this location. read more

Chipotle Mexican Grill - Where is the chicken in this "chicken" burrito??? Sad face. - Mexican Near Me - San Diego, California

Great friendly service. Awesome amount of food in the bowl I ordered. Couldn't be happier. Best place for someone on the keto diet. read more

Food was tasty but expensive and the music way too loud which I assume is to make people go away so GOOD BYE!

love chipotle, but don't come here!!! they skim on the protein. i have never seen a half scoop before and then they stood ten toes down and even though we were all looking at the same measly burrito, they offered more rice and lettuce. smh. there are so many other food options at this location. do yourself a favor, go somewhere else! read more

Online orders, check your bags at pick up. This location is terrible about packing sides. They will consistently steal your money.

Great service and large portions! Fast service! Not too busy during noon time. Would come again. read more

Chipotle Mexican Grill - Barbacoa guac cheese rice pinto salsa - Mexican Near Me - San Diego, California

I wanted to give five stars to this place. I ment a really friendly and kind cashier name kelly I think her last name was Kim (Kelly kim) she was very polite and help me pick out a wonder lunch. It being my first time there i had no idea what to order. Not only was she considerate and ask what type of food I like to help me choose the right meal she was very nice. I appreciate that and will be coming back.. read more

This location used to be one of the better ones, but on a recent visit there were no veggies at all and guac that was not fresh. I was told it was going to "be a while" for the veggies and I didn't have the time. They had the audacity to charge me $2.50 for brown guac and $10.67 for 2 veggie tacos. Avoid Chipotle in general and this horrible location especially. read more

$18 for a burrito bowl and they "forget" the sour cream. Thanks a lot. Never going to this dump ever again.

I was BEYOND starving after my workout and was craving something delicious, somewhat healthy, and packed with protein. Enter: Chipotle. My timing was near-perfect (since there was fresh chicken just about to be pulled off the grill and sliced), so I ignored the growling coming from empty stomach and decided to wait it out (only about 5-10 minutes). So happy I did! I stood behind the plastic divider, eagerly watching, as the staff member constructed this amazing mound of pure deliciousness. My order: Bowl with double chicken, white rice, black beans, fajita veggies, light cheese, romaine lettuce- and sides of guacamole and tomatillo salsa. *Cue chef's kiss* I added a splish-splash of the Chipotle Tabasco sauce and VOILA- PERFECT. Although this magnificent bowl came out to 1,015 calories (yikes), I knew I was only going to slay half for now- and half for later. The first half did its job. As I started to secure the to-go top onto my bowl, I realized half was the ideal serving. I was no longer hungry, and I wasn't overly full. With half leftover for dinner. Perf. The bowl was exceptionally good because the ingredients were all super fresh. An added plus: the staff was all amazing. They were all very welcoming and helpful!! The restaurant itself was tidy. In fact, while I was eating- I watched some staff members continually cleaning up the dining area as patrons would leave. Awesome. I will definitely be back. Chipotle has always been the type of spot that offers healthy choices with good protein options (carnivore and vegan!) As long as you stay aware of what you're putting into your bowls and burritos- Obvi. ENJOY! (Happy Vet's Day!) read more

Chipotle Mexican Grill - Beneath the lettuce: Double chicken, rice, fajita veggies, black beans, light cheese. W/ side of tomatillo salsa and guac. YES! - Mexican Near Me - San Diego, California

The fact that I waited for 45 min to get 2 burritos that I ordered online is insane, but then they serve me these poor excuses for burritos. One is SUPER soggy right out of the bag but absolutely no meat in it either and the other is supposed to have extra meat (also mainly rice) and I paid basically double so the total for the smaller burrito in picture was 23$. Never coming back here again after the many chances I have allowed for them to rip me off with my money. Also EVERYTIME we come here the chips are ALWAYS stale with no lime salt at all. We always have to request it to be done right because they can't get it right the first time. Im not wasting my money or my time for someone to not even do their job right everytime I go there. Saddest chipotle ever! read more

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Chipotle has already fixed this before about them skimping the protein into our food and putting large amounts of rice and veggies and what not to make it look like it's a lot I definitely wouldn't recommend going to this location especially when they r charging 1 oz of protein for full price very disappointing when the employees r acting like they own chipotle Check and make sure for what you are paying for before you tap your card read more

Do not eat here. They have cockroaches. I was about to place my order and I noticed a baby roach crawling near the food. So disgusting and the worker didn't care. read more

I order double chicken and they gave me half a scoop and I ask if I can get more cause I am paying for double chicken they said there not allowed read more

I'm not sure what happened recently (maybe major staffing changes), but the food quality was not good at all. Today I got a chicken and carnitas bowl. I wanted the steak bowl but unfortunately the shop didn't have steak prepared at all. The cooks seemed like they didn't know what was going on when the manager asked them too. The brown rice had uncooked brown rice bits. The fajitas was not seasoned well or cooked for that long - I had some undercooked peppers. This was my first bad experience here. The previous workers in the beginning of summer were way better. I hope there can be significant changes here to make the food quality as good as it was before since this is my go-to place to eat after the gym. read more

Chipotle Mexican Grill - a bowl of food - Mexican Near Me - San Diego, California

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I don't know what to say about this place, been here a few times for mobile order and pick up and usually it's a flawless system. Not sure if they had a turnover of employees recently but it shows that staff needs to be trained in customer service. Went in to pick up a mobile order tonight. Order was promised at 7:20pm. I was waiting for my order, alongside a few other customers. One gentleman told me he's been waiting forever for his. I'm standing there patiently waiting for my order, I watched people who came in to order in person get their food faster than me. I approached the young cashier and inquired about my mobile order and he simply dismissed me and said "it's being worked on". Did not ask me what my confirmation number was or say something alongside of "please hold on while I check on that order for you". I was brushed aside. Standing on the sidelines waiting to be assisted.. it's been 10-15 minutes already. I noticed one girl clocking out and two employees walking away with a burrito, what appears to be their break?? Idk. Not a single person who passed me asked if they could help me with anything. Later a guy comes out from the kitchen with 4 bags of food. I got excited, checked the tickets/ receipts on the bag, none belonged to me. I then asked the guy who came out from the kitchen where my food was as it was promised at 7:20pm. With slight concern, he asked how long I've been waiting. I told him and heard him groan in frustration as he headed back into the kitchen. He came back out 5 mins later with my food. No apology, but I can't be mad about that as it's probably someone on his team who didn't do their job. Two stars because the food was ok, fresh and hot as it was prepared on the spot basically, and parking is abundant. Not sure if I'll be back if service continues to suck like this. read more

Tonight was my first time here, and it was a pretty decent experience. The first thing I noticed after walking in was that the restaurant was quite clean. But, when I was looking at the menu, I noticed that you can customize your burritos, tacos, and bowls which I love. However, I ultimately decided to order a bowl containing white rice, and their chicken al pastor, with pinto beans, lettuce, guac, and cheese. Overall, it was quite good. The chicken was pretty good, while the pinto beans definitely elevated the flavor of the bowl. The cheese was decent too, as was the guac that added a great element of freshness to the bowl. The only problem with the bowl as a whole was the lettuce. It was pretty tough and difficult to chew, which I found interesting because I don't really know how you can mess up crunchy water, but all in all, it was a solid bowl! Along with the bowl, however, was a slight credit card issue my mom had paying that wasn't treated too well by staff. The place was really busy, though, so I'll cut them a little bit of slack, but I just wish they handled the situation a bit better. In the end though, we were able to get our food, and as I explained above, it was pretty good. read more

Chipotle Mexican Grill - A pretty good chipotle bowl. - Mexican Near Me - San Diego, California

The employees are extremely nice and patient. I had some problems with the app and the employee helped me expertly. The food was also delicious. The cheese in my quesadilla was fully melted, which doesn't always happen. read more

I usually never have a problem at this chipotle but the past 2 times I've put in a order, it was such a disappointment. I ordered a steak salad and tell me why this is bowl had like 5 pieces of lettuce. I would of just ordered a burrito bowl at that point. Also didn't even give me the salad dressing for it. Such a bummer. 2nd time I ordered tacos and they just wrapped it in foil... the other times I've ordered tacos, they were nice enough to put it in a bowl like the picture I posted ( I didn't take a picture of it wrapped in foil) I'll be sure to not order through the app anymore and order in person so they can get my order correct. read more

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Bustling Chipotle location in Mira Mesa. Plentiful parking. Busy yet efficient during the lunch rush. Ordered through the app and had my food promptly. My meal was accurate, tasty, and had a reasonable price. Good amount of interior and exterior seating. Solid location - would return when in the area. read more

Chipotle Mexican Grill - Mexican Near Me - San Diego, California

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They're super punctual about pickup time but every-time I get my food it's super cold. Like it takes me 6 minutes to drive home from this chipotle so I know it didn't cool on the drive. I think they're okay if you order your food there but pickup sucks. read more

It's not the best and not the worst. Got the chicken bowl like always. So far I've tried all their protein options. Chicken is probably the most reliable because it has less cartilage/fats on it compared to the other meats. I still found a few pieces of chicken with cartilage which sucks but I've had worst from chipotle. The staff seemed nice and helpful. Ambiance is typical chipotle style. Overall not bad and would come back. read more

Chipotle Mexican Grill - Mexican Near Me - San Diego, California

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I liked it until they were skimping on the meat. I would even order extra and got the same.

HOT MESS O'CLOCK!!!!! Employees do not have the right to be rude because of the pandemic or a lack of staff. The cashier is extremely passive aggressive. Customers in line are more relaxed and patient than employees. The place is dirty. And to top it all off, I've got food poisoning from here lmfaooooooooo. Prayin' for y'all to get it together! read more

Staff here consistently act like they're auditioning for the newest Fast and Furious movie, with an arrogant swagger and no real care put into the food as they slam containers down, cross contaminate food, leave old food out and fail to get new food in. Went in yesterday for a burrito, they had no one in there ordering for 10+ minutes (I was on my phone before I went in). I go in and i want to get fajita veggies in it, but they have like two pieces of veggies which he puts in the bowl, lol. I say i'll wait for more, but he says it would be FIFTEEN MINUTES to make the veggies. He closes up the burrito before I even get a chance to say I'll wait, assuming I wouldn't, and that's it. How on earth would it take FIFTEEN MINUTES to make those? On top of that, remember, I was outside for 10 minutes prior, so they just left the veggies empty for nearly half an hour Unacceptable. Staff simply does not care, vote with your wallets and go anywhere else. I know I'll be going to Flame Broiler next door instead. P.S. the guac they brought out had huge blackened portions in it, and it was a NEW CONTAINER of it, so they saw no issue with this. P.P.S. the guy with the glasses needs to calm his swagger, seriously. It doesn't work. read more

I like chipotle, great pricing for the food you get. Ordered online, promise time of 11:00am. App told me it was ready but it wasn't ready until 11:16am. I did appreciate one of the employees checking on me and assuring me it was being worked on. This chipotle gives smaller portions than other locations, or maybe it's a mobile order and not an in person one. Whatever the case, the food was still good. Only gripe is I asked for lettuce, my bowl maybe like 10 pieces total. Would come back for the price and the nice employee! Not to mention plenty of parking and clean interior. read more

Ordered on DoorDash for delivery. Portion was only a 1/3 of what it would be if ordered in person. I was shocked at the extremely small portion, definitely not worth the money. Will never order for delivery again. Buyer beware. read more

Such a bad experience today at chipotle's. Got to the counter because they didn't put salad dressing in the bag when it was asked for. When I got to the counter the two associate's behind the counter did even acknowledge me, were in the middle of a conversation, and cursing back and forth t each other, "what the f..." I skipped over them and told the front counter that they had forgot the salad dressing for my meal. Instead of apologizing and just getting some salad dressing they said "well you should have asked for it in the order". Like I'm sorry. Train your associates to have some customer service skills. read more

I have never been to such a terrible Chipotle in my life and I have been to multiple locations across multiple cities and states. My coworkers and I ordered for delivery and none of us enjoyed our meals. Coworker 1: At least a third of the steak pieces were chewy/fatty and inedible; almost no cheese was given; the taste wasn't up to Chipotle's typical quality; part of an avocado pit was found in the guacamole. Coworker 2 (aka new kid): Barely any rice given, but double the amount of cheese was given without being requested; at least half the steak pieces were fatty - you could tell just by looking at the pieces; taste was bland and flavorless. Coworker 3 - Way too much sour cream where whole bites of the burrito were only sour cream; steak pieces were chewy; almost no cheese was provided. Me: Barely any rice or cheese given; a quarter of the pollo asado was uncooked; the green salsa was tinted red with tomato chunks and had no spice whatsoever; overall no flavor. All in all, won't be coming back to this location ever again! Chipotle would be out of business if all their locations served food as bad as this one. read more

Chipotle Mexican Grill - Avocado pit - Mexican Near Me - San Diego, California