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    Chipotle Mexican Grill

    3.0 (436 reviews)
    InexpensiveMexican, Fast Food
    Closed 10:30 am - 11:00 pm
    Updated 3 months ago

    Order Chipotle Mexican Grill Takeout or Delivery

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    CHIPOTLE MEXICAN GRILL ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for groups
    Good for kids

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    Both items
    TeTe B.

    Shame on you, chipotle, Mira Mesa in the village town center. Let me start by saying nobody likes a lecture. I go to chipotle the previous evening, picking up some chips and queso to go along with dinner. When I get home, I noticed that the queso was very grainy and the chips were chewy. so I brought it back the following afternoon and asked for the manager. The individual that came out was named Araceli. She comes out with a smile on her face, and I explained to her the situation. And her first question is you got it from this chipotle? I replied yes I did. I got several things from here for our dinner last night. She said OK well do you happen to have your receipt. Now this is not a handbag. This is chips and queso. Let's keep that in mind. I let her know that no I did not and she's still smiling and she looks at me, but I know what this look means it's with very much Suspicion. So she says hummm that's strange because we always have our associates hand the customer the receipt or put it in their bag. And I said they very well may have. I'm sure they probably did however, when you are going to chipotle not Nordstrom's to get chips and queso the receipt is not gonna be your priority right? I probably threw it in the trash with some of the other bags that we had as well. Then I get the OK well, we'll do it this time but in the future.... I don't wanna hear a lecture. This is horrible Customer Service, even though she Had a smile on her face, and her tone was nice. The words that were coming out of her mouth were not the words that I would consider Customer centric at all. Then she goes on to explain the reasoning why she said that was because sometimes people bring food from other chipotles. And I explain to her I appreciate your tone. I appreciate your smile. I do not appreciate the lecture. Then she gives me a sideways look. And says well, we're more than happy to replace it for you and then she goes into AGAIN (the lecture) Of how she will do it this time, but next time it needs to be accompanied with proof of purchase. And it really is laughable. I would like to know how many people say they buy food and they keep their receipt the next day? And I'm sure she could see the annoyance in my face. It may not have come out in my voice, but my face definitely said it. And she goes on you know when people are nervous they continue to talk and she let me know that she had an employee that was new from another store and was having problems making chips and had made a couple of bad batches and we're trying to work on that. So why are you questioning me when you KNOW your food quality is not at 100% at this point. It's not like I came in there and said hey I want my money back for this right now!! All I did was ask for a replacement With food in hand. If there was any type of Customer Service training going on, it would've been " I'm sorry that our food was not up to our standards. Let me go ahead and replace that for you and I apologize for the inconvenience". Yaaaaa That did not happen. It just grinds my gears when a business is smiles and giggles, taking your money, but then when there is an issue with Their product then they look at the customer like they did something wrong. Chipotle, you must do better with training your Management or assistant management in Customer Service.

    zak b.

    Service was unreal, they had no issue with me asking for more, asking for things on the side, they were accommodating and patient. They were also checking the temperature of the food making sure it was at a specific temperature to keep it safe which I had never seen before. They even were putting out fresh chicken and instead of giving me the scraps at the bottom gave me the fresh chicken, which has also never happened. I'd say I'd go back to this location. I still never order on the app because every chipotle under serves you or gets it wrong. But going in person was good!

    nice dawg
    Yen

    nice dawg pmo this place so ahh always give the tiniest amount ever like bro ts double protein code shi dis ppl doesnt even it right n missin like 67 stuff on it.

    Where is the chicken in this "chicken" burrito??? Sad face.
    Nicole S.

    Grrr. I keep trying this chipotle and everytime I regret it. I love the chipotle near home as this one is nearest to my work. I have ordered online for pickup 2x and both times the order was totally wrong and not edible. Once we were all sick from it. Today my co worker ordered it in person and it wasn't much better. My "chicken" burrito had almost no chicken. I mean I was digging in the rice looking for it!! It was like a veggie and bean burrito, instead. So bummed but I guess I'll have to give up on this location.

    Barbacoa guac cheese rice pinto salsa

    Great service and large portions! Fast service! Not too busy during noon time. Would come again.

    Beneath the lettuce: Double chicken, rice, fajita veggies, black beans, light cheese. W/ side of tomatillo salsa and guac. YES!
    Mo H.

    I was BEYOND starving after my workout and was craving something delicious, somewhat healthy, and packed with protein. Enter: Chipotle. My timing was near-perfect (since there was fresh chicken just about to be pulled off the grill and sliced), so I ignored the growling coming from empty stomach and decided to wait it out (only about 5-10 minutes). So happy I did! I stood behind the plastic divider, eagerly watching, as the staff member constructed this amazing mound of pure deliciousness. My order: Bowl with double chicken, white rice, black beans, fajita veggies, light cheese, romaine lettuce- and sides of guacamole and tomatillo salsa. *Cue chef's kiss* I added a splish-splash of the Chipotle Tabasco sauce and VOILA- PERFECT. Although this magnificent bowl came out to 1,015 calories (yikes), I knew I was only going to slay half for now- and half for later. The first half did its job. As I started to secure the to-go top onto my bowl, I realized half was the ideal serving. I was no longer hungry, and I wasn't overly full. With half leftover for dinner. Perf. The bowl was exceptionally good because the ingredients were all super fresh. An added plus: the staff was all amazing. They were all very welcoming and helpful!! The restaurant itself was tidy. In fact, while I was eating- I watched some staff members continually cleaning up the dining area as patrons would leave. Awesome. I will definitely be back. Chipotle has always been the type of spot that offers healthy choices with good protein options (carnivore and vegan!) As long as you stay aware of what you're putting into your bowls and burritos- Obvi. ENJOY! (Happy Vet's Day!)

    Sofritas burrito (above) and a double chicken burrito (below)

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    Photo of Sam B.
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    5 months ago

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    1 month ago

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    10 months ago

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    1 year ago

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    9 months ago

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    1 year ago

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    2 months ago

    Thank you Jason, Rob, Zchy, Dazel, and Bella for such great service! My party and I were well taken care of :')

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    5 months ago

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    9 months ago

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    3 years ago

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    9 months ago

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    9 months ago

    Food was tasty but expensive and the music way too loud which I assume is to make people go away so GOOD BYE!

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    2 months ago

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    5 months ago

    Online orders, check your bags at pick up. This location is terrible about packing sides. They will consistently steal your money.

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    9 months ago

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    1 year ago

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    6 months ago

    $18 for a burrito bowl and they "forget" the sour cream. Thanks a lot. Never going to this dump ever again.

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    3 years ago

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    1 year ago

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    8 months ago

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    7 months ago

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    4 years ago

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    3 years ago

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    1 year ago

    I liked it until they were skimping on the meat. I would even order extra and got the same.

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    4 years ago

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    Page 1 of 11

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