I used to live next door so it was pretty convenient to eat here and the food is pretty good when it's not out. The people are fine and service is normal. All in all chill and has a nice ambiance. I would recommend. read more

The place is gross. They don't keep it clean. Literally sliding our bowls through gross line. They don't clean it. Then mixed up our orders with the people next to us. I see why it's 1.9 stars. The staff seem mad to be there. Went at 11:30 am Sunday. read more

Chipotle Mexican Grill - Sliding our bowls on the dirty counter - Mexican Near Me - South Portland, Maine

Well I wish I had read reviews first before going! I went for 2 reasons: I never tried before & sheer convenience. It was literally in our hotel parking lot so I walked over! $40 & 30 minutes later, I walked out to take food back to our room. I got Tony & Noki each a steak burrito and myself a chicken burrito bowl. The food was cold. The staff was gripping back and forth in Spanish. It looked like entire team was arguing! The store was dirty! No condiments out! Staff very snappy & unfriendly! Not going back! read more

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First time to eat at Chipotle - and the very last time as well! The place was FILTHY! The workers were slow and just threw items in the bowl I had ordered. I have no idea what she put in this bowl - but it was spicy as heck! Wish I had seen a menu or the tubs that the ingredients came in where labeled. Yet there was a line of people. Sitting down to eat was next to impossible as every surface in the restaurant was dirty and the floor was littered. I tried to clean up one of only two tables - but the mess was too much. The people at the other table left and offered us their somewhat cleaner table. We should have walked out! What a mess! And we paid money for it! Never again! read more

This is the most convenient place for me to grab dinner on my way home but I would rather starve then step foot in here again. Every single surface is FULL of trash- its a self bussing spot but nobody can since it looks like the trash has maybe never been taken out? The staff sits there and DARES you to ask for food and are so hostile and angry that youre there. Its for the best because if you order anything standard on the menu dont worry- theyll be out of it (including napkins, fountain soda and cutlery) If you ask for a refund because you ordered online the eye rolling and nastyness youll get is next level. How is this place in business it is disguising and just ridiculous that they expect you to spend money here. Avoid avoid avoid read more

The food was fine. The staff were indifferent, the tables, chairs and floors were filthy.

One of worst chipotle in country. Dirty, nothing clean, tables not wiped down, overflowing trash, floors not swept, you literally name it..... awful chipotle. Posting this honest review in hopes to make community chipotle better. read more

I came here with a friend after a long day of work and when we arrived there was only three people in front of us. However we had to wait for a longer for the staff to replace the container where they put the cheese and sour cream. She used the spoon used for the corn to get it out and couldn't, so she put the new cheese in with the old container, then proceed to dump the new sour cream into the old container. I was baffled. It took us awhile to order our food and we question the hygiene here. White rice had no cilantro and tomato salsa just had tomato with nothing else. I would recommend to go to the other Portland location. read more

Food: up to par, well made and tasty Restaurant was clean. Service was polite and quick. Great visit. read more

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Been there a couple times, constantly out of ingredients, portions suck, can't wrap burrito half the time, super overpriced!

possibly the worst Chipotle on the planet. Normally they are closed due to lack of help, but should probably just close down as when you are finally able to eat there when it's open they are out of steak, chicken, beef, ice, and even forks. This location is a joke. Avoid at all costs read more

One star is generous. I walked into this Chipotle and was immediately hit with how filthy everything looked. The food service area was a mess, the staff mumbled and were difficult to understand, and trash was overflowing onto the floor. Nearly every table was dirty. I honestly should have turned around and walked out. I'm now anxiously hoping there's no hair or worse in my bowl. Cleanliness and basic service standards were completely missing. Won't be returning. read more

Chipotle Mexican Grill - The nastiest Chipotle I've ever seen, but I still ordered a bowl. - Mexican Near Me - South Portland, Maine

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I never review, but this place is bad. The only reason I even gave Saco 1star is because I didn't have to cook And hoping management sees this. Have LOVED Chipotle in SPortland. But Saco is in another universe. Always filthy with trash on the floor and in doorway, utensils aren't stocked and the staff does not care. Most of them completely ignore you or look at you like you're a serious bother! no greeting and just slops the food on like it's jail. Been 3 times just to give it a good go but nope, I'll travel to SPortland if I have a hankering. read more

I hate leaving bad reviews but this has to happen. I arrived at 7pm which isn't that late. They were out of white rice, no veggies, no beans at all, and no guacamole. How can you even open without that many things? Then don't get me started on the cleanliness of the place, I almost left and didn't order anything because of how dirty it was. All the tables had stuff crusted on them. Behind the counter right where they were doing the food was disgusting, then I headed over to wear you get drinks and that was even grosser. Garbage overflowing, they had no ice, no forks and none of the juices were full but had a little left looking like they were never cleaned. Overall this was a horrible experience and I will not be back. read more

You walk in and the place is a mess, looks like they were working on restocking and just left it there. Lady helped me and I asked for a salad bowl, they didn't have salad so they gave me the lettuce they give on top. I asked for brown rice and I guess they ran out mid scoop and just decided to scoop in the white rice without even asking me. I didn't say anything bc it wasn't that big of a deal for me. They were out of fajitas, forks and ice. One of the workers looked high lol don't blame him consider how much of a mess it all was. They ran out of steak and they didn't seem to care. Cashier person was nice. There was no one making food either ? Do they just let food run out ? So odd. My food was cold by the time I got home and I don't live far, my husband got the steak and he said it was the driest thing he's ever had. $38 later.. makes me question this place, does management not care ? Edit Tried to contact via the website you provided and it says the page can't be found read more

Went in an 1 1/2 before closing and was told they were out of cheese, sour cream, steak, tomatoes, guacamole , and veggies. Turned away about 50 customers. Still an upcharge for queso though in case you wanted something on your rice and chicken. Check the reviews. This isn't a "one off" and I'm sorry I didn't read before showing up. Usually can count on consistency from chipotle but this place gives a black eye for sure. read more

Been waiting over an hour for a pickup order. Half the staff are just standing around with their arms folded. Trash everywhere, tables dirty, no one running the restaurant seems to give a damn. Edit: Finally get my order and it's half the normal portion size an hour and twenty minutes later. This is beyond pathetic. I will not be coming back to this location ever again. read more

I came here for lunch one day while I was staying at a nearby hotel. They had evidently just converted to an all-online/contact-free ordering process, and the experience was horrible. Just 3 days earlier, someone else staying at the hotel with me had gone in, given a lunch order directly to a person at the counter, and had gotten his lunch in a few minutes, so the conversion has made things much worse. The ordering process, using either the Chipotle website or app, is cumbersome. In the process of setting up my order, I was given a pickup time of 12:10, and by the time I was ready to submit the order, it informed me that 12:10 was no longer available, and the earliest new time I could pick was 12:20. I submitted my order at 12:07, and I did not even receive an email confirmation of my order for 8 minutes. Picking up your order is pure chaos. They have a shelf onto which your orders are placed. The shelves contain letters which are supposed to help you find your order. Are the employees using that when placing the bags on the shelves? OF COURSE NOT. The woman placing the orders simply looked for the first free spot on any shelf. Customers were evidently not receiving word that their order was ready either, so everyone came to the shelves after every order was placed there to see if it was theirs. One of my friends an image of a message delivered to his phone which simply said: "The order you are looking for isn't active anymore." Well, what the heck is was he supposed to do, and was he charged for the order? The kitchen area was a morgue. No one was talking to anyone, they were simply doing their assigned task like robots. The only actual conversation I heard was the person I believe was the shift manager, who actually came to the counter to tell a customer he was unable to satisfy her request. Then he went back to his task of peeling red onions. By the way, my "ready at 12:20" order came out at 12:33. Other people in my group who ordered later had an even longer wait. If this continues, I cannot see this Chipotle getting a lot of repeat customers. read more

Chipotle Mexican Grill - One of my friends received this several minutes after placing an order and CHECKING on it. Now what do you do? - Mexican Near Me - South Portland, Maine

I did come in about half an hour before closing so it could've just been bad timing, but there was almost nothing left to choose from that looked appetizing. I wanted sofritas originally but it....did not look good, at all. It looked like a sloppy Joe filling which it doesn't normally look like. There were no fajita veggies, and the queso looked like dried mashed potatoes. I had to end up getting chicken when I didn't want to, and the chips were a bit stale. Inside was fine with open seating. read more

0/10...AWFUL There wasn't a single surface In the entire restaurant (dining area or kitchen) that didn't have trash and food on it. The trash was completely overflowing to the point where people were leaving stuff on the tables and around the drink station. The floor was to the point where you were kicking food and trash around when you walked. Out of cups, napkins, spoons, forks, sauce cups, and the drink dispensers had stuff floating around in them. Every employee barely speaks English and there is absolutely zero leadership. They were out of 50% of the items and were making everything to order on a grill that looks like it hasn't been cleaned ever, this was at 6 pm...there were 5 people in line and it looked like they were in the middle of a lunch rush with the amount of chaos that was happening back there.. Never ever ever ever again read more

In my opinion this Chipotle is horrible. We went and the entire place just looked kinda gross. When we did get our food today my quesadilla was not cooked all the way through and our rice was half cooked. The chips were also stale. Not to mention this place is NEVER open it seems. read more

As someone who use to work in Chipotle, yes it was a little rough when people came in late, OH MY GOD. This was by and far the most grossest restaurant I've been in that wasn't a "dive bar". First you walk in to the trash overflowing. Cups and debris all over multiple tables. The cup and drinks station looked like a tornado hit it. And the line.....just a disaster......at both the meat/rice/salsa stations food was splattered everywhere. Cups of sale just left half filled on the line. Just wow. The icing on the cake was, we were not acknowledged or greeted when we walked in, which alone wouldn't be a big deal, but the woman handling the grill was gloved, talking on her cell - not work phone - on speaker with someone CLEANING AND HANDLING THE LINE.....with sanitation gloves on......come on. That's just unsanitary and disgusting. I've not once walked out a Chipotle, one of my favorite fast food places, until tonight. read more

Wish we had one near by. Limited menu but the choices are good. Fresh veggies the proteins are good. I would eat at Chipotle's at least a couple times a week if one came to town. read more

2pm. No rice. No beans. No chips. Don't waste your time coming to this location. Hey corporate, remember my last check in? You need fresh blood in this location and someone that knows how to manage it. Still waiting for the call. read more

What a horrible place. Tried to get a gift card. Only after I paid did he tell me he couldn't provide a receipt. At that point I asked for a refund. He went to the back to call his GM (Cameron Hough) what to do. He couldn't reach him. So I told the kid I'd go to my car and use the number to check the balance. Once I did and found out it was $0.00, I went back in and told the same kid. He then checked my card to confirm it was a zero balance (I didn't get the card back). He offered to give me a refund - but again, no receipt. I had to take a cell pic of the screen. But that still doesn't help me if it didn't work. Plus, he said he couldn't refund the exact amount. What?! Why?! I took the GMs card that was sitting in front of the register. I called the number. Guess what....it's just the number to that location. When I asked for Cameron's email, they refused, citing directions from Cameron to NEVER give out his email. Since then, I've called the location 8 times - now the calls only go to an automated system - no human being. When I asked when he'd be in, they of course said, I don't know. Sure does sound like a scam, right? So I left with no gift card; and a "promise" that most of my money was refunded. How is any of this possible. read more

Entered the restaurant and the floor and tables were dirty. Went to place my order and the standard items that come with my dish was not available like corn and cheese so when I asked if you could sub cause you have items not available for your customers I was told I can't. I asked again you don't have cheese and she put some in a small container because all the items and I mean all the items were available for online orders. I can't go back and whoever allows a restuarant run out of food my needs to find office job. read more

Should have read the reviews! So many automated responses by the franchise yet nothing changed. Went in around 3pm for a veggie rice bowl. No veggies and I was told no one is manning the grill for another half hour?! The food that was prepared was in short supply and appeared to have been sitting for some time. More than half the staff was standing around socializing. You have at least half a dozen employees standing around but no one is able to man the grill or have servings on standby?! Very disappointing. read more

Might be the worst fast food restaurant I've seen around here. At 6 pm on a Saturday, they were out of: white rice, chicken, lettuce, ice, and juices. The chips were all soggy and not fully cooked. The girl behind the counter clearly hated her job and wouldn't give you anything but a whisper to tell you they were out of the item you requested. 5 customers in line in front of me left without ordering. They only take credit cards. The tables were dirty. The drink station was a mess. And just now, as I'm typing this, a family of 5 left without ordering. I heard one customer get to the end only to find out there was no lettuce so she canceled her order. Every customer has a look of disbelief. Avoid this place at all costs. read more

Chipotle Mexican Grill - Drink station with kids and forks spread out and the counter is dirty. No ice. - Mexican Near Me - South Portland, Maine

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This chipotle has seriously spiraled. Either the CEO doesn't care, as long as the numbers look ok, or the restauranteur is a crackhead. Either way, someone needs to be fired. The store is barely cleaned up, service isn't friendly, food has been sloppy and always tastes a little different, meaning whoever is making it isn't following the "recipe". I can't say I can recommend this chipotle to anyone. read more

Very Rude , dirty looks, terrible customer service, Floor and tables are dirty the trash is over flowing read more

Customer service was absolutely horrendous today. Staff were unpleasant and rude. We were told that they did not have chips, however, I mentioned that there were several bags on the shelf. I was told that they were only for customers who ordered food online. They did not belong to anyone at the time, but we could not purchase them as customers dining in. To me that seemed senseless. We also watched as the cashier grabbed a bag of chips off the shelf and ate from it. We placed an order for chips online and got two bags. We did what we had to for what we wanted, however, it never should have been like that. I'm very disappointed. read more

I usually love chipotles but this one was different. They had no chips or forks and the staff seemed like they would rather be anywhere but there. I do not recommend this chipotle. read more

So I came in to grab lunch. Of all the chipotles I've been to: most unfriendly and least communicative work group I've ever seen. Also poor portion sizes. I tried to be nice and crack a smile (and I get it- it's fast food you get what you pay for), but not a single person even showed a tinge of a smile. I got to the checkout and used Apple Pay to run my card. The person at the register asked me to hold on (after the charge was approved and it went through), to which then her and the shift manager started taking. I had no idea what was happening and then I was asked to run the card again. So I did, after I questioned it. Then received a refund for the first amount and then got charged a second amount of higher value. Whatever. They probably forgot to add something, fine. But say that- don't leave me standing there with my thumb up my (you know what) waiting to see what was going on. Also. I asked for a salad. Not 4 shreds of lettuce. Will not be coming back, read more

Always out of everything! very disappointing and they should be better prepared. The workers always look like they're just standing around too. read more

No chips, no quesadillas, understaffed, dirty bathroom, and the music was skipping in a very grating way.

This chipotle always has terrible ingredients and that's If they have them at all! I have only eaten at this location twice I deci to give it a second chance. The steak was so old and over cooked I couldn't even chew it and the rice was so overcooked it was crunchy!!! This location is terrible don't waste your time or money. Location: 359 Maine Mall Rd, South Portland, ME 04106 read more

Chipotle Mexican Grill - Mexican Near Me - South Portland, Maine

I love chipotle, but this one location has been one of the worst restaurants I have ever stepped into. I've been here multiple times. One time I was told there was a 45 min wait for white rice. Service is slow. The place is very messy and there were a bunch of boxes blocking the bathroom. Not sure what happened here. read more

This used to be my favorite place to eat and now it's horrible. The counter people are rude, won't even ask what you want they just stare at you and I asked why no fajita veggies EVER and she just shrugged. Then started talking to a friend in another language. The guy at the register told me they run out of fajita veggies fast. Yeah? So maybe make some more? Omg!!!! read more

I came here only on my past history with Chipotle. I was first in line. My first instinct was to leave. The food prep area was a mess. I stayed. The barbacoa bin was scraps and I changed to carnitas. I had the burrito. Half my meat was ice cold. So , that was half of what I ate. I still ate it, I just like it hot. The soda areas were worse with napkins , lids and straws on the counter And floor. I could only hope it would be good. My wife's barbacoa bowl was very good. Here two days in town, can't Go back. read more

Wish I could give this dump -10 stars. Trash all over the floor, no utensils. None of the workers can speak English asking me multiple times what I said. Try's to give me a 1/4 full cup of queso, I made them fill it up. Last time I checked if I order a full cup I get a full cup. Also not knowing what sauce is hot and the gross goey queso. Worst chipotle I've ever been hands down. You need to clean this place up or shut it down. Embarrassing read more