The quality of food and service is what I expected from Chipotle....fresh well seasoned and tasty food coupled with fast friendly service. My only complaint was the cleanliness of the eating area and the stocking at the beverage area. Now, understanding that it was during the evening rush and it was all hands on deck getting orders out and serving the queue of hungry customers in line....but at some time an employee should have been dispatched to empty the full trash bins, refill the empty napkin dispenser and generally clean up the tables of debris. Outside of the dining area being a little disorganized and cluttered, the overall experience was pleasant. If the dining room were clean, stocked and without overflowing trash cans this rating would be higher. read more

This location is terrible compared to other locations around the city. Haven't been here in years because of the way they pack my food. I gave them the benefit of the doubt and hoping they changed and no. They barely even put meat on my burrito and all their other ingredients are bland. I recommend going to cicero or Fayetteville locations other than this one read more

This place is absolutely filthy! I've never seen a dirtier place. The employees and managers obviously don't care. Won't be back

The staff is working so hard to complete everyone's order but Chipotle has GROSSLY underhired. Wait times to get food have gone up to almost an hour, and ordering online takes even longer. The restaurant is constantly out of food and workers are forced to work three roles. read more

This particular location serves up food like a mess hall in a prison. Sloppy and thrown on like Rob Gronkowski spiking a football after a touchdown. All served up with a frown and attitude that rivals the DMV. Will never go to this location again. Just terrible and awful experience. read more

Deserve 0/5 stars. Some of the worst customer service I've ever seen. I've been to a lot of Chipotle shops and this was among the very worst. Came in and stood in line. The only person in front of me in line is one of thr store managers who is leaning on the glass, chumming it up with the workers. I figured he'd quickly see me there and step aside for me to order. Nope! He just stood there joking around as if I didn't exist. The workers behind the counter didn't greet me or acknowledge me at all. I waited maybe 3-4 minutes before asking: "Can I order some food? I'm standing right here." Finally the huge manager stepped aside and let me order. But after that the workers still did not greet me or take my order. This was the absolute dredges of restaurants and I won't be back to this location. The restaurant was filthy on top of it with the tables closed down with chairs on top of them a full hour before the place closed. Unreal level of BS UPDATE: Chipotle Corp reached out to me... they apologized but offered no gift card, no refund. If you really care about abysmal service, offer some $. Talk is so cheap today. read more

there was only one person making the orders while three others standing talking and one girl on the register, the one girl making the orders was doing a good job but the area was very dirty with food as she had no time to wipe up anything I have been here many times and this is really not good for the name Chipotle we loved it we traveled across country this year and can't tell you how many we stopped at read more

The only reason this place isn't shut down by the health department is because they haven't visited. All Chipotles are filthy, but this one sets the bar. I had to be careful where I walked, sat, and touched. Behind the counter looked like a trailer park kitchen. The people I was with ate there because they were too young to realize. I could not.. read more

They literally rushed made my order which was for pick up through the app and it was wrong so they made it again and it was still wrong, there was no one in the store just a few people waiting for pick up orders as well. Those people got their pick up order and left so they had time to do mine. I am over these chipotles in Syracuse. The only one with good customer service, good food, friendly and professional works is further away from me. SO SAD! If I can give negative stars I would! read more

We get chipotle maybe 4-5 times a year. I know to expect pretty okay food and adequate customer service, but every time I go to this location the staff gets worse and the restaurant gets dirtier. Tonight was possibly the worst customer service I've ever experienced. The staff will just stare at you and refuse to communicate, and when they do they are visibly irritated that they have to speak to a person. The cashier was too worried about her phone to actually speak or look at me. The whole thing was completely bizarre. I'm also glad I didn't want to eat there because the entire restaurant was covered in garbage. I've never thought to myself "that was so bad I'll never go back" until tonight. Never again. read more

Rude, disrespectful lady at the register. Everyone else seemed dandy, but this lady made me cry in my car. She had sass, but not the good kind. She made me feel stupid and unwelcome. Pretty sad. read more

I'm very upset with the outcome of this meal I just had. I LOVE chipotle. I love that I can get a kids meal with no judgement/problem. Today that changed. I came in around 8pm and ordered a kids: build your own . I wanted guac and rice as my 2 sides with steak. (Which I normally get) I asked for my guac to be placed in a plastic ramekin and not the tray, usually this is not big deal. I go to pay for my meal and it's 7.67 It's normal not. It's usually 5 and some change So I asked did you charge me for the guac. And this woman, "Patricia" patronized me. She said "uh yes, guac is not included" I assured her that it was my side. And she said "No, the only time you can get guac is if you get a veggie meal, YoU GoT THe StEaK, byE!" This was extremely unprofessional and distasteful. I paid and left bc I was hungry and had a deadline to meet but I am appalled at what happened. I'm very upset that I was charged extra for guac that should have been a part of my meal and the way I was berated in front of other patrons. read more

Chipotle Mexican Grill - Charged for extra guac - Mexican Near Me - Syracuse, New York

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I ordered a chicken bowl didn't receive the queso blanco i ordered it in the bowl. I also ordered chips and queso. They gave me a side of sour cream????If they were out they could have notified me. The food was freezing cold. Awful quality food awful service definitely don't go to this location ever. Im pregnant and so mad this is what i have been craving terrible. read more

This is the most unorganized and dirty chipotle I've ever been in, lack of caring about your work environment is obvious here. Food everywhere, no tables bussed outside seating hasn't been touched. Was it because it was too busy inside to do anything ? Nope, read more

Food was excellent, service was good, store was filthy. It looked like it hadn't been cleaned in a week. Stainless steel drink dispenser/condiment bar was disgusting. Trash was overflowing. We will not return. The Chipotle was the one in Vestal, NY on the Vestal Parkway. read more

I have never been to a Chipotle restaurant until now. And I can honestly say it will be my first and last time.I was completely horrified at all the garbage all over the floor!!!!! Everything was a complete mess ,including bathroom. Never been so disgusted . If they had a food inspection and restaurant inspection they would be shut down. Extremely disappointed read more

Online ordering only at 7:30 on a Wednesday?? There's a dozen people sitting around waiting and staring at their food that I'm sure they would've ordered from home if they knew. I've watched 3 people leave rather than order. Terrible experience read more

Chipotle's seasoned steak is delish ! Chicken is good as well but got a few extra bucks get the steak in your bowl or burrito...so worth it! read more

Chipotle Mexican Grill - Burrito bowl with seasoned steak - Mexican Near Me - Syracuse, New York

Edit: This place has gone severely downhill. Most of the employees now have a poor attitude, not personable, not friendly. Last time I was in, the girl that wrapped the burritos couldn't fold them correctly. All the fixings were falling out everywhere, nothing was held in correctly, parts of the burritos were openly exposed after being rolled in the aluminum foil. The bottom of the take out bag was covered with sour cream that leaked from the burritos. Doubt I'll be back anytime soon. Original Review: I don't think I've ever had a bad experience here. On top of the food being delicious, the staff is always VERY kind, upbeat, and treats the customers with respect. I've rarely left without getting some type of compliment from the staff; they are engaging and always polite. Only downfall is the wait time; there is often a long line. But I think it just attests to how "worth it" the food is. I've rarely seen staff members appear moody, despite having to deal with so many people. I know I wouldn't be able to do it! read more

Chipotle Mexican Grill - Mexican Near Me - Syracuse, New York

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This is often a hit or miss experience. Tonight it was miss. They had Two bowls to do and they missed the beans on one and both had very hot something in the MILD salsa. I've purchased Chipotle many times and seldom is it the same. This time it was one of the worse. The guacamole was old, the chips stale, the whole meal in need of more moisture, a lack of lettuce on one, and as I've already said no beans on the other. Disappointing! More disappointing is the price for all the problems. read more

These employees Didn't get one thing right in my to go online order and included spicy salsa so that I couldn't even just be disappointed and eat it anyway. So when I needed food due to low blood sugar I got none. You have to be a complete jerk to mess up an order that bad. What a crappy Chipotle. read more

I would say my experience here was definitely alright. Not the best or worst place I have even been. Better quality than moes but also not as good as core life. The seating area was real dirty but the line where the food was served was clean so that's fine. The service was quick and friendly I always appreciate when the staff has a good attitude and try's their best even though they were busy. The drink machine was kinda poor quality. Overall it was fine. I would go back. read more

Ordered through online pickup, order was on time and when I arrived I grabbed my order right away. Everything was delicious as always especially with the guacamole read more

Chipotle Mexican Grill - Chicken Burrito Bowl - Mexican Near Me - Syracuse, New York

I love going to chipotle when I'm looking for a good, quick meal. The ingredients are very fresh and orders are reasonably priced. I usually can barely finish my meal as the portions are quite large. I definitely prefer Chipotle over Moe's. I recommend ordering over the app for pick-up because I feel like it's more convenient. read more

This place is always busy, but the line moves pretty fast. The employees are friendly. Standard Chipotle, fresh ingredients, and I have to say that my bowl was pretty decent sized tonight. I have been here when they seem to skimp on the chicken and other ingredients. I guess my only complaint is the $2.05 charged for guacamole, come on your a Mexican restaurant this should be standard, but this won't stop me from coming here. read more

Could only order online, order was very messed up/ missing things and the bathrooms were extremely dirty, very disappointing

I wish I could give this chipotle 0 stars. It's frustrating coming home with your chipotle only to realize that your rice is completely inedible and as if it wasn't even cooked at all. This has happened over 10 times. Please avoid this chipotle at all costs or eat there so you can immediately get a refund if this happens to you. read more

I've had chipotle so many times but I'm post breakup and was craving some comfort food. I placed my online order and named my order "breakup food." Went inside to pick it up and they had placed it somewhere separate just so they could hand it to me. Two employees came up to me and told me "it'll get better soon." I got in the car and cried both happy and sad tears. Then I go to open my bowl and see this. These employees made a rough day better and I appreciate it more than anyone can imagine. read more

Chipotle Mexican Grill - Mexican Near Me - Syracuse, New York

Never on time for pickup. Over an hour late on food. Rude and incompetent staff each time. Worst chipotle location I've ever been to and probably the worse food location I've ever dealt with. Avoid at all cost. read more

I was excited when this Chipotle opened as I had always heard that good things. Now that it's been open about a year, I'm glad to report that it's still a great option when looking for lunch or dinner on Erie Blvd. As mentioned in another review, the food is not "authentic", but the ingredients they use are very fresh. The cheese is freshly shredded, guacamole is made on site, and the meats are always grilling in the background while you are ordering your food. I've tried the burrito bowls, tacos, burritos, and salads. All are excellent. They do an excellent job of keeping the lines moving here and offer take out service which is a nice time saver. If I had to choose between Chipotle and Moe's (the closest competitor) I would choose Chipotle. The downsides of this particular Chipotle are definitely worth considering. The parking lot is way too small. I have driven into the lot on multiple occasions and after not finding a spot, headed on to the next place to get my lunch. I have to imagine there are others like me who don't have the time to chase a parking spot when taking your lunch break. The interior here is also pretty tight - the line for food does snake through the seating area which is only annoying when they are at max capacity. There is outdoor seating in the summer which is nice. Pricing is a bit higher than a typical fast food spot, which is to be expected. read more

I don't think I've ever gotten the correct order from this place when ordering online. The lack of attention to detail (or just giving a damn) is mind blowing. Do yourself a favor and order from somewhere else, unless you want half of your order left out. read more

Rice was undercooked, so crunchy rice... Steak was kinda fatty, so chewy... They didn't have lettuce, bummer! This review means nothing because everyone love Chipotle but skip this location. I gave 2 stars cus the employees were nice, otherwise I would have gave 1. Also the hot salsa made me sweat and gave me a stomach ache. Not my favorite $11 spent. read more

Interesting interior. Mostly stool seating. Would probably do mostly takeout from this location. Got a chicken bowl with rice and pinto bean takeout. The chicken and beans were tepid. Not pleased. read more

Chipotle Mexican Grill - Mexican Near Me - Syracuse, New York

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to start out with- place is filthy. dirty tables floors and trash everywhere. ordered a veggie burrito and wife had chicken. wraps were ice cold from the fridge. arent you supposed to heat them up? never had this happen in the past. otherwise fine. but I am noticing a trend with the younger workers today in many of the fast food places, as to being dirty. guess mom couldnt be there to clean up after their milennial children........ read more

The food was okay but the establishment itself is low par. Very small selection of soda and the service is somewhat slow.

The ingredients were fresh, however their chips felt stale. The crew was friendly, everything was clean. I like their minimalist style dinner. They serve Margaritas now, which it's a good plus. They drink choices are very limited on the soda and tea area. read more

Chipotle Mexican Grill - Mexican Near Me - Syracuse, New York

Very disappointed in the fact that I asked for a bag of chips to go with my queso, but instead received a bag of crumbs. Wasted money on both the bag of chips and the queso (since I now have nothing to go with it). I will not be going back to this chipotle. read more

Chipotle Mexican Grill - What's supposed to be bag of chips... - Mexican Near Me - Syracuse, New York

made my gf mad and they made food extra small which they didnt get their moneys worth

Happy with the toppings and flavor but the bowl should have fit much more rice - there was maybe only 1/3 of what usually fits in a bowl. Lots of toppings but no rice- not what we expected when we payed $11 for this read more

Chipotle Mexican Grill - 1/3 of rice - should be more - Mexican Near Me - Syracuse, New York

God awful customer service! Pat, the manager will not let a customer finish a complete sentence. Obviously feels that she is more important then her customer. Tried to call and complain that my order was made wrong and I was not given my side of queso, that I paid extra for. The first call she couldn't hear me and yelled into the phone" is anyone on the damn phone, then hung up. She then denied saying that when I called back. Hadn't ordered since February, will not again. Plenty of other options in the area!!! read more